Customer Reviews for A&J Towing & Auto
(U-Haul Neighborhood Dealer)

360 reviews

965 E Mount Gilead Rd   Bolivar, MO 65613

(417) 326-3256

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(417) 326-3256

965 E Mount Gilead Rd
Bolivar, MO 65613

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

DAVID JONES 
Rating:
4.0

The app is not user friendly; there needs to be an easier way to check out the UHAUL It took us 2 hours to check in on the app. The lock was very hard to get the letters to line up on the lock to get it open. I was in tears from frustration. The person who helped us was very kind even though she was frustrated with us. Next time I will go in person durning the week to check out a UHaul.

Sonja Mclanahan 
Rating:
5.0

Customer did not leave a comment.

danny morris 
Rating:
3.0

Customer did not leave a comment.

Tonya Johnston 
Rating:
2.0

I rented a truck two different times, and both times had complications with the clerks abilities being able to check me out. It took between 30-45 minutes to be able to rent a truck, that I did most of the work online. Their people (all their people) need training in how to rent out equipment.

Ron Crites 
Rating:
5.0

Big thank you. Called late in the day and the worker agreed to stay and wait for me! I am very appreciative of his flexibility!

Brandon Harding 
Rating:
1.0

Get the mobile app to work.

Rhonda Armstrong 
Rating:
5.0

Customer did not leave a comment.

Rock Dirks 
Rating:
5.0

Customer did not leave a comment.

Robert Smith 
Rating:
3.0

Customer did not leave a comment.

Arizona Chavez 
Rating:
2.0

sunday they were closed.

Carol Moultrie 
Rating:
5.0

Customer did not leave a comment.

Matthew Robertson 
Rating:
5.0

Customer did not leave a comment.

Dawson Hedrick 
Rating:
5.0

No improvements needed.

Nicholas Byles 
Rating:
5.0

Customer did not leave a comment.

John O'Quinn 
Rating:
3.0

Didn't really interact with anyone so I can not give an accurate review.

Samantha Coffin 
Rating:
2.0

When we arrived there was no key in the box we were instructed to pick up from. After no answer from the owner, we contacted U-Haul and they had us open two other key boxes that had no keys. After waiting for 45 minutes, we finally had keys to get the truck. We returned the truck and personally texted the owner the mileage and gas prior to, and after use. We even sent photos. They reported 20 additional miles on our rental, and that we did not refill the gas although we returned it with more than it had when we picked it up. Submitted photos to uhaul.

Blayne Bartshe 
Rating:
4.0

Customer did not leave a comment.

Juan Nix 
Rating:
5.0

Customer did not leave a comment.

PIERCE GERALD MANNING 
Rating:
3.0

Make sure unit is checked back in.

GARY ELLSWORTH 
Rating:
5.0

Excellent service!

robert hays 
Rating:
4.0

A&J is relocating. I hope the same friendly people are at the new location!

WILLIAM CRAVEN 
Rating:
3.0

Design the trailers to be on hooked easily. They are to heavy for one person to take off the trailer ball. This could be designed rather cost efficient.

Ron Edwards 
Rating:
2.0

Well, this is the first, and probably last time I rent from U-Haul. It was a hassle from the beginning until the end. Trying to find the vehicle I actually needed turned out to be efforts in vain; ironically the that I wanted was there next to the vehicle I settled for because the website/app said it was not at that site. It was a hassle to get certified: I personally don’t have any people in my life whom to call in situations like that. What can you do for people like me? It was the weekend, nothing was available that was applicable for certification for me. Next, the truck was dirty inside the cabin. On the way back it rained. The wiper blades made it actually Harder to see, because they were worn completely; rendering them useless. I like the ease of checking out. That was easy enough. Overall, beyond the fact that the cabin smelled like grease, one cheek farts, and sweaty, slimy, stinky old balls, if it rains the vehicle turns into a lumbering death trap, and how the distance between what you believe you’re going to pay based on the commercials you see everywhere and what your final bill comes to is farther than you can imagine: it was ok as long as you know a good chiropractor; from the suspension letting you feel Every bump. But I did like the gear ratio.

Mark Adams 
Rating:
5.0

Very nice people, went above & beyond to help me.

Denise Di Salvo 
Rating:
5.0

Alan the owner went out of his way to make sure I was able to rent the van I needed. I messed up the return as well and they were able to take care of that for me.

randall thurman 
Rating:
3.0

Took way too long to do the paperwork to pick up the car haul trailor. When we got to location to pick up car one of the tire strap down did not work. Had to buy 2 strap down ratchets and use them. I called to get location to drop it off, when I delivered it there,, apparently they did not record drop off and I was called a few days later and ask where it was. All in all, pickup was a mess, trying to use it was a mess and drop off was a mess. I did get my car home, but could it could have been done easier.

Charles Starkey 
Rating:
5.0

Customer did not leave a comment.

Thomas Chapel 
Rating:
5.0

The lady was very helpful and answered all our questions thank her for us

Linda Lusk 
Rating:
5.0

Customer did not leave a comment.

Walter Tredway 
Rating:
3.0

Truck smelled like smoke

DAVID VERBARG 
Rating:
2.0

Upon arrival at the time of my scheduled pick-up, the check in on the app stated that the location only does “hand delivery” even though the person who confirmed my truck stated that I was doing an easy pick up since the place was closed. I stood around for 30 minutes on the phone with different representatives to figure out what happened. Overall, I was able to move my things but the unfortunate situation made me lose rental time as well as setting me off on the wrong foot right in the morning.

Karen Do 
Rating:
5.0

Customer did not leave a comment.

jesse strack 
Rating:
4.0

Well my brother didn't use the Uhaul after all he drove to Stockton and had change his mind he refilled it with gas an we turned in same day When called about my refund you said you would mai it to me that was week ago I haven't seen it in the mail yet. Are you sending yet

Ida Smith 
Rating:
2.0

Agent had no knowledge of uhaul and renting. Said he was in no means office staff and knew nothing.

Felicia Brister 
Rating:
5.0

They worked with me to get everything I needed. It all worked perfectly.

Thomas Stanford 
Rating:
1.0

💯 pain in the ass! Drop off process and location sucks in every way. So time consuming and ridiculous:(

LaRae Luis 
Rating:
3.0

Your website is horrible. Not user friendly.

Mark Casey 
Rating:
5.0

Nothing it was great

VIOSA AGA 
Rating:
5.0

Customer did not leave a comment.

Kelly Colwell 
Rating:
5.0

Customer did not leave a comment.

Jessica Beesley 
Rating:
3.0

Customer did not leave a comment.

Brian Benningfield 
Rating:
5.0

I do not know of anything, this location went up and above fir us, to take care of our needs.

Rita Woodward 
Rating:
4.0

The gas tank was at a quarter tank. Me personally, for people who are going cross the state or country, I feel as a convenience to keep the tank full. 😊 Also rhe tires need replaced soon. They are starting to show signs of mileage.

Justin Doty 
Rating:
3.0

Customer did not leave a comment.

Steve Podhola 
Rating:
5.0

Customer did not leave a comment.

Christopher Newland 
Rating:
5.0

Customer did not leave a comment.

Ladon Roberts 
Rating:
2.0

The people weren’t helpful at all and were completely hands off, directing me to the app, which is AWFUL. The location was cramped and dirty, and it was difficult to get the uhaul out of the lot.

Scott Stephens 
Rating:
5.0

Everything went well, very happy with the experience

Jeff Hoff 
Rating:
3.0

Customer did not leave a comment.

Nathan Dace 
Rating:
4.0

Customer did not leave a comment.

Shari Lancaster 
Rating:
4.0

Customer did not leave a comment.

Melissa Rohrbach 
Rating:
2.0

Customer did not leave a comment.

Danny Torres 
Rating:
3.0

Terrible pickup on uhaul app. Took almost 2 hours to get keys to truck. Location did all they could to help. We got transferred by u haul four times and we were disconnected on three of the transfers. I will not use uhaul app again.

Robert RobertsIII 
Rating:
5.0

Customer did not leave a comment.

Dwight Haun 
Rating:
1.0

Why was I charged $40 more than I was given a receipt for???

Elijah Biddle 
Rating:
5.0

Would rent from A&J Towing again. They were super friendly and helpful.

Shannon Appl 
Rating:
5.0

Tks.

Mark Propst 
Rating:
5.0

Customer did not leave a comment.

Rebekah Hawkins 
Rating:
5.0

Customer did not leave a comment.

Dona Gillispie 
Rating:
3.0

Customer did not leave a comment.

JONNIE DOGGETT 
Rating:
5.0

Most helpful and very kind! Quick service also and answered the phone!

Darla Stafford 
Rating:
5.0

Customer did not leave a comment.

Robert Chipps 
Rating:
5.0

Great and friendly and they tell u everything about the tuck

Rhonda Harper 
Rating:
5.0

The drop off location was great, easily accessible, and the owner told me where to put it when I called him over the phone. The area was also in good lighting, since the drop off was dark by the time I got back after the colossal pain in the ass I experienced prior to drop off.

TAYLOR FAIN 
Rating:
5.0

Customer did not leave a comment.

RYAN BAYER 
Rating:
4.0

I hadn't noticed the return address on the paper given to me, perhaps reiterating that info at pick up would be helpful

Rodney Hooper 
Rating:
5.0

Excellent service and easy instructions for use!!!

Bobby Todd 
Rating:
1.0

I went to this U-Haul place three times to confirm my reservation prior to my departure they didn’t have the right truck for me they gave me the runaround they tried to give me a different truck they told me my truck had issues with the transmission but then they all of a sudden said oh well we can gift to this truck and they gave it to me which was the one that had the transmission problem it took me over 1 1/2 times as long to get to Arizona as it should have I had to drive all night by myself through the dark with my dog because I couldn’t get a hotel or stay anywhere because I have a pitbull and nobody would get a room for me I had to sleep two hours in the front of the truck on the side of the road like a truck driver because the transmission put up poor I couldn’t pass anybody I couldn’t go to hell it won’t shift right it is an absolute nightmare and I want a complete and full refund and an investigation on why somebody would let a single woman drive that

stacy matlock 
Rating:
4.0

Customer did not leave a comment.

MELINDA STORMENT 
Rating:
3.0

Customer did not leave a comment.

David Stockard 
Rating:
5.0

Customer did not leave a comment.

MICHAEL FOSTER 
Rating:
3.0

Customer did not leave a comment.

THOMAS SNEED 
Rating:
5.0

Easy drop off

John Souhrada 
Rating:
3.0

Customer did not leave a comment.

Philip Thompson 
Rating:
5.0

Customer did not leave a comment.

LEE FREDERICK 
Rating:
3.0

No one was there when I went to drop off the uhaul even though it wasn't time to close.

Melissa Hogan 
Rating:
5.0

Customer did not leave a comment.

Orville Birdsong 
Rating:
5.0

Very friendly and helpful. Hooked up everything checked lights. If needed will rent again.

D Mcguire 
Rating:
4.0

Customer did not leave a comment.

JANINE LECKBAND 
Rating:
5.0

Customer did not leave a comment.

RICHARD JONES 
Rating:
4.0

Customer did not leave a comment.

David Stockard 
Rating:
1.0

I needed help hooking up the tow dolley. The staff instead went home at 5pm. The dolley was dry metal seized up; I used a bunch of my wd-40. They really could have been much more helpful. I'm diappointed with the Bolivar people.

ken fredrick 
Rating:
2.0

I had requested to pick up from Show Me Rentals, owned by the same family. When I got there the trailer was not available. When I went to A and J towing, I had to help connect and lift the trailer onto the hitch myself as the guy was helping me couldn’t help.

Erik Lisk 
Rating:
5.0

Customer did not leave a comment.

cathy akers 
Rating:
5.0

Customer did not leave a comment.

Cynthia Hall 
Rating:
4.0

Point out how to use the equipment

Thomas Delvecchio 
Rating:
3.0

The owner of the facility should be able to fix anything that’s wrong with the contract and have Internet access so that people don’t have to try and use their phones to fix the problem for U-Haul

Carrie Foster 
Rating:
3.0

We didn't get a dolly that I paid for. Our pickup site had just been hit by a tornado.

Lucinda Clark 
Rating:
5.0

Customer did not leave a comment.

MARVIN MEREDITH 
Rating:
2.0

Customer did not leave a comment.

Jeffrey Johnson 
Rating:
5.0

Very friendly and super helpful! Great location and super friendly people!!!

kim turner 
Rating:
2.0

Customer did not leave a comment.

NATE BETHELL 
Rating:
4.0

Person at the counter was very helpful and extremely friendly

PAULA HEAVIN 
Rating:
5.0

Na

JASON MOORE 
Rating:
1.0

Customer did not leave a comment.

ANGELIQUE ROWETON 
Rating:
4.0

There was no one there when we dropped it off. However they were very helpful the next day on the phone when I called them to make sure the truck was there and ok when they got there.

bonita crisler 
Rating:
5.0

Great customer service!

ALAN WILKINS 
Rating:
5.0

Customer did not leave a comment.

Bert Maxfield 
Rating:
5.0

My experience with A&J was excellent. They did a great job handling my needs. I had to change reservations twice and they were very attentive to my needs and situation. I highly recommend them.

STEVEN SMITH 
No reviews have been submitted for this location.

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