Customer Reviews for A&J Towing & Auto
(U-Haul Neighborhood Dealer)

Rating:

4.0

The app is not user friendly; there needs to be an easier way to check out the UHAUL It took us 2 hours to check in on the app. The lock was very hard to get the letters to line up on the lock to get it open. I was in tears from frustration. The person who helped us was very kind even though she was frustrated with us. Next time I will go in person durning the week to check out a UHaul.

Rating:

2.0

I rented a truck two different times, and both times had complications with the clerks abilities being able to check me out. It took between 30-45 minutes to be able to rent a truck, that I did most of the work online. Their people (all their people) need training in how to rent out equipment.

Rating:

5.0

Big thank you. Called late in the day and the worker agreed to stay and wait for me! I am very appreciative of his flexibility!

Rating:

1.0

Get the mobile app to work.

Rating:

2.0

sunday they were closed.

Rating:

5.0

No improvements needed.

Rating:

3.0

Didn't really interact with anyone so I can not give an accurate review.

Rating:

2.0

When we arrived there was no key in the box we were instructed to pick up from. After no answer from the owner, we contacted U-Haul and they had us open two other key boxes that had no keys. After waiting for 45 minutes, we finally had keys to get the truck. We returned the truck and personally texted the owner the mileage and gas prior to, and after use. We even sent photos. They reported 20 additional miles on our rental, and that we did not refill the gas although we returned it with more than it had when we picked it up. Submitted photos to uhaul.

Rating:

3.0

Make sure unit is checked back in.

Rating:

5.0

Excellent service!

Rating:

4.0

A&J is relocating. I hope the same friendly people are at the new location!

Rating:

3.0

Design the trailers to be on hooked easily. They are to heavy for one person to take off the trailer ball. This could be designed rather cost efficient.

Rating:

2.0

Well, this is the first, and probably last time I rent from U-Haul. It was a hassle from the beginning until the end. Trying to find the vehicle I actually needed turned out to be efforts in vain; ironically the that I wanted was there next to the vehicle I settled for because the website/app said it was not at that site. It was a hassle to get certified: I personally don’t have any people in my life whom to call in situations like that. What can you do for people like me? It was the weekend, nothing was available that was applicable for certification for me. Next, the truck was dirty inside the cabin. On the way back it rained. The wiper blades made it actually Harder to see, because they were worn completely; rendering them useless. I like the ease of checking out. That was easy enough. Overall, beyond the fact that the cabin smelled like grease, one cheek farts, and sweaty, slimy, stinky old balls, if it rains the vehicle turns into a lumbering death trap, and how the distance between what you believe you’re going to pay based on the commercials you see everywhere and what your final bill comes to is farther than you can imagine: it was ok as long as you know a good chiropractor; from the suspension letting you feel Every bump. But I did like the gear ratio.

Rating:

5.0

Very nice people, went above & beyond to help me.

Rating:

5.0

Alan the owner went out of his way to make sure I was able to rent the van I needed. I messed up the return as well and they were able to take care of that for me.

Rating:

3.0

Took way too long to do the paperwork to pick up the car haul trailor. When we got to location to pick up car one of the tire strap down did not work. Had to buy 2 strap down ratchets and use them. I called to get location to drop it off, when I delivered it there,, apparently they did not record drop off and I was called a few days later and ask where it was. All in all, pickup was a mess, trying to use it was a mess and drop off was a mess. I did get my car home, but could it could have been done easier.

Rating:

5.0

The lady was very helpful and answered all our questions thank her for us

Rating:

3.0

Truck smelled like smoke

Rating:

2.0

Upon arrival at the time of my scheduled pick-up, the check in on the app stated that the location only does “hand delivery” even though the person who confirmed my truck stated that I was doing an easy pick up since the place was closed. I stood around for 30 minutes on the phone with different representatives to figure out what happened. Overall, I was able to move my things but the unfortunate situation made me lose rental time as well as setting me off on the wrong foot right in the morning.

Rating:

4.0

Well my brother didn't use the Uhaul after all he drove to Stockton and had change his mind he refilled it with gas an we turned in same day When called about my refund you said you would mai it to me that was week ago I haven't seen it in the mail yet. Are you sending yet

Rating:

2.0

Agent had no knowledge of uhaul and renting. Said he was in no means office staff and knew nothing.

Rating:

5.0

They worked with me to get everything I needed. It all worked perfectly.

Rating:

1.0

💯 pain in the ass! Drop off process and location sucks in every way. So time consuming and ridiculous:(

Rating:

3.0

Your website is horrible. Not user friendly.

Rating:

5.0

Nothing it was great

Rating:

5.0

I do not know of anything, this location went up and above fir us, to take care of our needs.

Rating:

4.0

The gas tank was at a quarter tank. Me personally, for people who are going cross the state or country, I feel as a convenience to keep the tank full. 😊 Also rhe tires need replaced soon. They are starting to show signs of mileage.

Rating:

2.0

The people weren’t helpful at all and were completely hands off, directing me to the app, which is AWFUL. The location was cramped and dirty, and it was difficult to get the uhaul out of the lot.

Rating:

5.0

Everything went well, very happy with the experience

Rating:

3.0

Terrible pickup on uhaul app. Took almost 2 hours to get keys to truck. Location did all they could to help. We got transferred by u haul four times and we were disconnected on three of the transfers. I will not use uhaul app again.

Rating:

1.0

Why was I charged $40 more than I was given a receipt for???

Rating:

5.0

Would rent from A&J Towing again. They were super friendly and helpful.

Rating:

5.0

Tks.

Rating:

5.0

Most helpful and very kind! Quick service also and answered the phone!

Rating:

5.0

Great and friendly and they tell u everything about the tuck

Rating:

5.0

The drop off location was great, easily accessible, and the owner told me where to put it when I called him over the phone. The area was also in good lighting, since the drop off was dark by the time I got back after the colossal pain in the ass I experienced prior to drop off.

Rating:

4.0

I hadn't noticed the return address on the paper given to me, perhaps reiterating that info at pick up would be helpful

Rating:

5.0

Excellent service and easy instructions for use!!!

Rating:

1.0

I went to this U-Haul place three times to confirm my reservation prior to my departure they didn’t have the right truck for me they gave me the runaround they tried to give me a different truck they told me my truck had issues with the transmission but then they all of a sudden said oh well we can gift to this truck and they gave it to me which was the one that had the transmission problem it took me over 1 1/2 times as long to get to Arizona as it should have I had to drive all night by myself through the dark with my dog because I couldn’t get a hotel or stay anywhere because I have a pitbull and nobody would get a room for me I had to sleep two hours in the front of the truck on the side of the road like a truck driver because the transmission put up poor I couldn’t pass anybody I couldn’t go to hell it won’t shift right it is an absolute nightmare and I want a complete and full refund and an investigation on why somebody would let a single woman drive that

Rating:

5.0

Easy drop off

Rating:

3.0

No one was there when I went to drop off the uhaul even though it wasn't time to close.

Rating:

5.0

Very friendly and helpful. Hooked up everything checked lights. If needed will rent again.

Rating:

1.0

I needed help hooking up the tow dolley. The staff instead went home at 5pm. The dolley was dry metal seized up; I used a bunch of my wd-40. They really could have been much more helpful. I'm diappointed with the Bolivar people.

Rating:

2.0

I had requested to pick up from Show Me Rentals, owned by the same family. When I got there the trailer was not available. When I went to A and J towing, I had to help connect and lift the trailer onto the hitch myself as the guy was helping me couldn’t help.

Rating:

4.0

Point out how to use the equipment

Rating:

3.0

The owner of the facility should be able to fix anything that’s wrong with the contract and have Internet access so that people don’t have to try and use their phones to fix the problem for U-Haul

Rating:

3.0

We didn't get a dolly that I paid for. Our pickup site had just been hit by a tornado.

Rating:

5.0

Very friendly and super helpful! Great location and super friendly people!!!

Rating:

4.0

Person at the counter was very helpful and extremely friendly

Rating:

5.0

Na

Rating:

4.0

There was no one there when we dropped it off. However they were very helpful the next day on the phone when I called them to make sure the truck was there and ok when they got there.

Rating:

5.0

Great customer service!