Comentarios del cliente para AAAA Self Storage Petersburg

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de AAAA Self Storage Petersburg

Grado total:

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Andrew B. en

Grado:

El cliente no dejó un comentario.

Carmelo O. en

Grado:

Location was not tracking my reservation yet accepted my equipment the evening before it was due. I called the business the next day just for them to tell me they can’t accept it I have to take it somewhere else. Another wasted hour waiting for uhaul to research the issue before getting the okay.

Kenneth D. en

Grado:

You're already doing an excellent job.

Johnathan W. en

Grado:

Not the friendliest, but completed her job task.

george D. en

Grado:

El cliente no dejó un comentario.

Antonio M. en

Grado:

Attendance needs to help, not just allow the customer to connect.

Floyd B. en

Grado:

They charged me for gas that had already been put in the truck past the level upon first renting the truck. They charged me for a dolly that was not even on the truck when I rented it. I had to rent a dolly from the Crater Road store(check for yourself). The person who rented the truck to me wasn’t well versed in the knowledge of renting. First time using the facility. I will not use it again!!!

Ariel G. en

Grado:

El cliente no dejó un comentario.

Jacqueline R. en

Grado:

No improvement needed

Brian T. en

Grado:

Was closed upon arrival Left trailer in front of Bld on camera Bye-bye

Veronica F. en

Grado:

This location was average. The people were nice. It probably would've been excellent if I did not have to drive 40 miles from Richmond to pick up the trailer!!! Not their fault. I blame the online reservation system!!!

Rodney W. en

Grado:

The representative that checked us out was EXTREMELY pleasant and professional. Loved dealing with her.

Lisa F. en

Grado:

I originally reserved the equipment at the Colonial Heights, VA location because it was a full service center but we were notified the trailer would need to be picked up at the Petersburg, VA location instead. The Petersburg location was a Storage facility and we had to wait approximately 15 minutes for the attendant to return. Although she was very friendly, she couldn't answer all of our questions. When we found the trailer my husband and I did a walk around checking the trailer for problems or deficiencies. The passenger side tire had a bald spot ( the whole tire was not bald) which suggested someone had applied the brakes pretty hard or the tire was wearing funny. Tire pressure was fine and although a little skeptical we decided to take the trailer. The brakes lights and turn signals were in working order but unfortunately, the running lights were not. We were unaware of the problem with the running lights until were had it packed and ready at approximately 9:30pm on 04/28/18. My husband re-wired the plug adapter on his truck but that did not fix the problem. We were very lucky we weren't pulled over that night while on our way to our hotel. We left Chester, VA for Westfield, NY at 10:00am on 04/29/18 and thankfully we didn't need to rely on the running lights. When the trailer was returned to the Westfield, NY location and we spoke to the attendant he was quite nonchalant and unapologetic regarding the lack of maintenance on this trailer. What a slap in the face experience this was considering it was strongly suggested we purchase the $30 tow insurance and if anything were to happen the fine print indicated we could still be held responsible for any damages that could occur. Could we have done things differently? Possibly, but we had limited time, were 500+ miles away from home and under the impression all U-Haul equipment is serviced after each use. Apparently not. I will not rent from U-Haul ever again.

Christine H. en

Grado:

El cliente no dejó un comentario.

Michael J. en

Grado:

IT took 45 minutes to process my rental through your computer system and that was after I had reserved the trailer online and filled in all of the pertinent information. It should have been a matter of verifying the information I had given and taking my payment.

Joseph S. en

Grado:

El cliente no dejó un comentario.

Shakeeta J. en

Grado:

El cliente no dejó un comentario.