El cliente no dejó un comentario.
Cheri R.
Customer Reviews for AAA Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Excelent,friendly and profesional service.
Jose G.Customer service at this location was great.
Brenda T.Non
danny K.I was charged 10 dollars too much for the rental. I told the attendant and she assured me that it would be taken off and I still got charged 10 dollars too much.
Daniel L.The online pickup is horrible never do It again
Troy B.Representative(s) were not on site when we arrived. We waited approximately 25 minutes.
Todd C.The trailer has chunks of styrofoam in it. Also the enclosed trailer leaked from the top soaking my sofa. The only reason I rented an enclosed trailer was to keep the sofa dry.
ROBERT V.Great service, clean equipment, caring staff!!! Would recomend location to all.
Alex M.Tiffany was so nice and extremely helpful! Unit and facility is clean and affordable! Definitely a good choice!
Michelle E. | ReservaciónAbsolutely appreciate help extending the life of my rental. It was a turn around place where nothing had time to be cleaned, trailer had a flat, put me behind. The people were great; the equipment not so much
BRIAN T.Everything was great
Amanda V.Overall price 318.00 dollars for 1 day was outrageous don't know if I will ever use uhaul again !!
Richard H.Professional, friendly, attentive.
Wilson C.The lady that helped what extremely nice and helpful
Matthew Q.Ensure that the add-on item quantities that are being asked for in advance will be made available on day of pickup.
Mark M.The agents need more training
Deshbir S.The truck was one of the worst I have ever rented. Anything above 50 mph the truck would sway, pulling from left to right. The AC would cut off every couple of minutes. When I mentioned this at return, my concerns were met with, "It has a lot of miles on it." The front end should be checked, along with tire pressure. As you know, this is not normal, even with a lot of miles.
TERRY R.Amy did an excellent job. She answered my questions skillfully and made the experience good.
Jeffrey T.Manager was amazing! Client previous to me did not return the truck on time for my reservation and the manager went above and beyond to assist me.
KIMBERLY S.THIS IS THE 2ND TIME I HAVE USED THIS LOCATION FOR MY RENTAL NEEDS. AMY TAKES CARE OF HER CUSTOMERS WELL. EASY P/U AND DROP OFF. THANKS AMY
LARRY B.Staff was very friendly and helpful.
Blake K.Amy you are the best . People like Amy keep people coming back to this location for their rental needs Thank you again. This location has all of your U-Haul rental needs.
LARRY B.This was not the location I signed by the U-Haul company I found this place by accident because the other place did not exist why your company would send me to a place that does not exist is a little strange I'm glad I found a new place it was great
CHARLES G.Very small. I had to help her hook up trailer when hooks wouldn't fit in my Touareg.
HOWARD S.The location was close to my job so it was very convenient. The floors of the truck were filthy and there was a potato chip bag stuffed into the console and an old uHaul straps box under the seat. My biggest issue is with the app. It took 30 minutes to try to get checked in because the app kept crashing on my phone or the signal wouldn't go through. I finally went inside and had the attendant check me in. The return process was a nightmare. It was cold and dark and the app wouldn't accept the odometer picture. After attempting several work arounds, I was finally able to get the truck returned. I called customer service but the wait time was 51 minutes. I was finally home before Uhaul called back. That's unacceptable.
DAVID W.Excellent experience everything was handled perfectly.
RONALD E.Everything was fine,no problem 👍
TERRY H.Nothing staff was friendly and knowledgeable about our needs. She found us equipment that was local so we did not have to drive to another town on a holiday weekend to rent a truck.
BONNY B.Nothing, Amy was very friendly, answered all questions.
TIMOTHY S.My original rental was not ready in time. This was an alternative location. I was 2 hours late getting my truck!
Robert P.This is an exceptional storage facility. My furniture was in storage for 8 months. I had no damage what so ever. I recommend this facility. The staff is so pleasant. They give courtesy calls.... Amy you rock!!!. I appreciate you so much!
SHIRANDA M. | Overall ExperienceFantastic experience
BRIAN M.Nothing. It was a very good experience.
JAMES B.We are very happy with our experience with AAA Self Storage and Amy was great.
Stafford B. | Overall Experience2nd drop off, first one didn't take trailers Spent a lot of time running around to get trailer and drop off, not time efficient for me
Julie C.No problems to report. Good experience. Thanks.
FERNANDO B. | Overall ExperienceMy drop off was closed. The lady lived next door and seemed aggravated because we were there. She even sped around us to get to her driveway. It's a good thing we didn't have any small children.
Myra H.Warn them that ordered items are all potentially not available.
David H.This was not the location I requested in the beginning. The location changed after I booked my reservation. I spent more money in gas mileage this time, I had a budget estimate around last reservation based on the same distance. But I feel I got trip in this reservation based on the need for the U-Haul.
Earl M.The truck was dirty on pickup. I didn't receive a receipt or a contract outlining the details of my order. Did not know i only had 185 miles and had to take two trips from Auburn to Dothan.
Joshua W.Follow customer to help disconnect trailer. I had to take care of this 6x12 cargo trailer by myself. Drop location is on a slope and it's just a matter of time when someone gets hurt if employee is unwilling to be professional enough to provide assistance!!!! LAZY
MICHAEL I.The location is Valley, AL was not open when we arrived for our appointment. We were on time and no one was there. We had to call U-Haul and travel WAAAAAAYYYY out of our way to go to another location. The location in Lagrange, AL was fantastic. TIffany was professional and accommodating.
dana B.Great job
Rob R.One of the back tires had little remaining tread & needed to be replaced
Ron M.Good job
stephanie s. | ReservaciónPoor customer service . Didn't have all equipment necessary
Jose R.Somehow the handtrucks I reserved did not make it on to the truck before I left the lot. I called and reported it to the front desk at this location. And was assured it would be removed from the bill. It was not.
Randi T.The truck we rented had something spilled on the seats, the cupholder/console area was dirty and there were cigarette butts and ashes in the tray.
patricia B.very professional staff!! thank you
mary L.N/C
Jacob D. | Reservación