Customer Reviews for AAA Storage World
(U-Haul Neighborhood Dealer)

214 reviews

311 Sardis Rd   Asheville, NC 28806

(828) 252-0436

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(828) 252-0436

311 Sardis Rd
Asheville, NC 28806

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Shannon H. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

The staff at AAA Storage World are the best I have ever worked with. Andy went out of his way to make sure we had everything we needed for the move. I recommend this location without hesitation.

GARY S. 
Rating:
5.0

Customer did not leave a comment.

Dylan J. 
Rating:
5.0

Customer did not leave a comment.

Meghan H. 
Rating:
3.0

Customer did not leave a comment.

Barry B. 
Rating:
5.0

Professional, helpful and rewarding experience.

JOHN K. 
Rating:
5.0

Excellent customer service and great value for my 10ft moving truck.

Guy B. 
Rating:
5.0

Customer did not leave a comment.

Randy S. 
Rating:
4.0

We were moving us and our cats to NY from NC which should have taken 9 hours. After hopping on the highway with the uhaul packed we realized that would not be the case. Our uhaul only went 50 mph and had clearly not been serviced or inspected after its last return. Everytime we went down a hill the rpm would skyrocket to 6-7 and stall almost causing us to get into several accidents on winding WV highways, unfortunately not a place we could stop permanently to wait for AAA safely. After 15 terrifying hours our cats and us are still pretty traumatized. We called uhaul who wouldn't even give us a case number because we hadn't called AAA. Extremely disappointed that they put us in that situation.

Samuel H. 
Rating:
5.0

Customer did not leave a comment.

Ryan B. 
Rating:
5.0

Customer did not leave a comment.

Shakeba W. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY W. 
Rating:
5.0

Great service! no wait, we were in and out -both picking up the truck and dropping it off- in no time.

Mary E. 
Rating:
5.0

Very friendly and helpful! Great experience! Very nice facility! Next move I'm going back! Thinking about storage with them too - they seem like a local small business and not an "around every corner" storage option.

Jerry C. 
Rating:
5.0

I originally booked a 10 foot truck to be ready at 8AM at a location 20 minutes from my home as it was the only truck available in the area. When arriving to get the truck at 9:30, I was told that this location has no trucks. I was not contacted nor told of this. After driving 20 minutes away, being told it was my fault that the truck was unavailable and told "maybe you should call dispatch," a truck was located at another location 25 minutes from the first and an additional 20 minutes from my home. From this point things went well but the lack of communication and causing me to drive all over town and delay my move is unacceptable. Will not recommend uHaul.

Conner T. 
Rating:
5.0

These people how run the storage/UHaul Sardis location are the best of the best. You can't go wrong.

Mindy B. 
Rating:
5.0

super friendly staff and amazingly clean facility. will definitely use this place again!!

DYLAN M. 
Rating:
3.0

I received on the phone a quote of 48 cents per mile and was told pickup was possible before opening hours. Not only was it not possible for us to pick up the truck before hours, losing us 3 hours of waiting time, but we were charged double the quoted rate. Now we are stuck with a Customer Service complaint and two times higher bill than planned.

Demeter R. 
Rating:
5.0

Customer did not leave a comment.

don C. 
Rating:
5.0

Customer did not leave a comment.

Forrest F. 
Rating:
5.0

Customer did not leave a comment.

aimee G. 
Rating:
5.0

Customer did not leave a comment.

William O. 
Rating:
3.0

The people running the place seem great. I have the score completely based off uhaul themselves, The location gets 5stars. Uhaul gets 0. This is the second time I have rented from them, and had problems both times. Would not recommend renting from uhaul. Reservation needs to change 100% for me to use again. Reserved a truck that was never apparently available. Received confirmation for said reservation and didn't know there was no truck until I went to pick it up (which was from a different location than I had originally requested). This is something, I was told that happens “often” do to poor online registration management. The ONLY good thing I can say is that I received a truck twice the size I needed for the price of a smaller one and the ones who were working at the storage facility were very nice.

Carrie B. 
Rating:
5.0

Andy and the staff at AAA Storage World are wonderful. Because I have rented a unit there for many months and needed access to the unit often I interact with the staff at AAA and it is ALWAYS an enjoyable encounter with them. They are like family now. I cant say enough about how they handle every aspect from storage to UHaul rent with care and ease. Thank you AAA on Sardis Road in Asheville NC

Amy L. 
Rating:
5.0

Customer did not leave a comment.

Matthew P. 
Rating:
5.0

Customer did not leave a comment.

JAVIER S. 
Rating:
5.0

The young lady who received the truck was extremely pleasant & efficient.

LYNETTE H. 
Rating:
5.0

Customer did not leave a comment.

KEN B. 
Rating:
5.0

Customer did not leave a comment.

Shirley B. 
Rating:
5.0

The customer service representative that we worked with when checking out/in was fantastic! His name was Andy, I believe. Also, the property was easy to access and very clean. Bravo!

Laura S. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
4.0

Customer did not leave a comment.

Chanisse N. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

The staff at AAA are super helpful and efficient. This is my favorite place to get a truck in Asheville.

Apryl J. 
Rating:
5.0

Customer did not leave a comment.

Lynda M. 
Rating:
5.0

Dennis was courteous and helpful. The office was clean and well kept. Check in and return went "without a hitch", so to speak. Truck was clean and well maintained. With all of the stress that moving brings, having a smooth rental experience makes a big difference. Thanks.

Jonathan B. 
Rating:
5.0

Customer did not leave a comment.

Alexander F. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

Patrick C. 
Rating:
5.0

Theses are some of the kindest and most helpful people on the planet....i wish more businesses were run like this. Been a 2.5 year customer.

Mindy B. 
Rating:
5.0

Customer did not leave a comment.

ALBERT A. 
Rating:
5.0

Other than being charged twice for the rental, which U-haul is in the process of correcting.

Agustin M. 
Rating:
5.0

The Staff was fantastic, professional, and articulate. Equipment was clean, and the pick-up process was relatively smooth, the only issue was that we were hauling our own trailer, which requires a slightly larger ball than the 2” that is PERMANENTLY WELDED to the bumper of the 26' truck! Thankfully, there was a hitch receiver, but we did have to go to another location to buy a receiver and ball. This should be noted on U Hauls universal website.

James S. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

BILL W. 
Rating:
5.0

Customer did not leave a comment.

Kenneth H. 
Rating:
5.0

Customer did not leave a comment.

Chris M. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Covid sensitive, quick and polite

Arthur S. 
Rating:
5.0

Great service with a smile.

James V. 
Rating:
5.0

Customer did not leave a comment.

RYSZARD I. 
Rating:
4.0

Customer did not leave a comment.

Parikhit B. 
Rating:
5.0

This was the 3rd drop-off location I was sent to. The excellent customer service at this location really help my frustration.

Karine F. 
Rating:
5.0

Customer did not leave a comment.

Joshua S. 
Rating:
5.0

Customer did not leave a comment.

Victor R. 
Rating:
5.0

When I booked the uhaul, I selected a different location and my confirmation had that location listed but once I got there and was following the instructions, I noticed the drop off location had changed. This was mostly my mistake for not rereading all the emails, but I signed up for the text messages..would have liked a text or email with "Drop off location changed", just so that I would be clear on where. But overall, great experience!

Lothar G. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth S. 
Rating:
5.0

Customer did not leave a comment.

Mary D. 
Rating:
5.0

Nothing. Knew who I was because they were expecting me and greeted me by name. Very pleasant and welcoming to the area.

Charles T. 
Rating:
5.0

Great service!

daniel L. 
Rating:
5.0

Customer did not leave a comment.

Wadiatur R. 
Rating:
5.0

Excellent service.

Shirley M. 
Rating:
5.0

These people we do helpful and uhaul is lucky to have people like them.

Kelly R. 
Rating:
5.0

Great places Nd staff was very nice. It was easy to find and return the truck.

Stephen H. 
Rating:
5.0

This was a very friendly and accommodating place. Tbe people operating the place were very helpful. I will go back to them if needed

Ann C. 
Rating:
5.0

Customer did not leave a comment.

Connor M. 
Rating:
5.0

This is an excellent location although, very hard to get in/out of due to an extremely busy road and a large embankment at the entrance/exit. The customer service was phenomenal! Very friendly, got me out of there quickly and I didn't have to wait in line! I was 10 minutes late returning it and had to do the return on the phone app. The app was user friendly but too long. By the time I filled out the return in the pouring rain, it then became 45 mins overdue. Overall, I would choose this location again. My move was very stressful but not due to the rental agency.

Charlene M. 
Rating:
5.0

Customer did not leave a comment.

Christine M. 
Rating:
5.0

Staff was excellent and very helpful.

Deborah L. 
Rating:
5.0

Customer did not leave a comment.

Melissa D. 
Rating:
5.0

Customer did not leave a comment.

Alan W. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

The floor of the trailer was very dirty and it smelled like smoke, however I don't hold the Staff accountable. The staff was outstanding!

Robert M. 
Rating:
5.0

I had an excellent experience here also. I walked in and out in about 10 minutes. The agent was very pleasant and helpful.

THOMAS S. 
Rating:
5.0

Just as nice and professional as they could be.

Robert A. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
3.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Fast and friendly service. Thank you.

dan H. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY F. 
Rating:
5.0

Always a great experience renting from U-Haul/Storage World on Sardis Rd., Asheville. They are friendly, well-organized, and quick to get you set-up/out-the-door to accomplish your next moving need! Beyond these great qualities, the physical layout of the property makes for an easy park, pick-up or drop-off- and is sparkling clean, both inside and out. Thanks, Guys!

Nancy J. 
Rating:
5.0

Nothing

JEFFREY N. 
Rating:
5.0

Very nice, polite, helpful, courteous people at this location. I couldn't ask for any better.

CALVIN E. 
Rating:
5.0

Nothing

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Donald R. 
Rating:
5.0

Customer did not leave a comment.

Shelby J. 
Rating:
5.0

the online checkin was infuriating.

SUSAN W. 
Rating:
5.0

Friendly and convenient and affordable

lynette R. 
Rating:
5.0

Customer did not leave a comment.

THOMAS S. 
Rating:
5.0

2nd time using this location. Employees were very polite and helpful both times and very efficient, got me on my way quickly! Highly recommend!

Robert K. 
Rating:
5.0

There is a design problem with the location of the trailer hitch ball on the tailgate. I have a 3rd wheel on the front of my trailer that swings up once the trailer is connected. Because the truck bumper has an angled recess, when I made a nominal right turn it crushed the the 3rd wheel crank so it wouldn't allow the wheel to be cranked up or down. Therefore I couldn't disconnect my trailer . I had to drive to Lowes and buy a new Reese trailer Jack for $40.00 and install it. Does UHaul reimburse for that cost? When building new rear bumpers for your trucks you might want to widen that recess to allow for turns. Other than that the truck ran well and was very comfortable, clean and the service was wonderful. Thanks. Ed Russell

EDWIN R. 
Rating:
5.0

The individuals working at the location made the experience enjoyable

JOHN P. 
Rating:
5.0

Nothing AAA Storage did a wonderful job, they were so helpful, polite and professional. I would do business with them again and highly recommend them

THOMAS V. 
Rating:
5.0

Serve wine and cheese ! Honestly it's was all great. Chip.

WENDY C. 
Rating:
5.0

Customer did not leave a comment.

Lawrence M. 
Rating:
5.0

Customer did not leave a comment.

DEVEN A. 
Rating:
5.0

Best customer service ever dealt with.

TRISTAN P. 
Rating:
3.0

Customer did not leave a comment.

Jered F. 
No reviews have been submitted for this location.

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