Customer Reviews for AAA Sentry Storage
(U-Haul Neighborhood Dealer)

260 comentarios

6303 Krempen Ave   San Antonio, TX 78233

(210) 653-6315

Horario

  • Mon–Fri
    9 a. m. - 5:30 p. m.
  • Sábado
    9 a. m. - 5 p. m.
  • Domingo
    Cerrado

Servicios en esta ubicación:

Contáctanos

(210) 653-6315

6303 Krempen Ave
San Antonio, TX 78233

Servicios en esta ubicación:

Horario

  • Mon–Fri
    9 a. m. - 5:30 p. m.
  • Sábado
    9 a. m. - 5 p. m.
  • Domingo
    Cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

No changes, all was superb!

Dallas A. 
Clasificación:
5.0

Miss Garay is very efficient, thanks.

GOTRDO H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Zachariah N. 
Clasificación:
1.0

complete scam. $11 rental tax? I have to pay to pay. Website states 30 free miles, instead charges all miles. $31. Over all total, including $10 for gas which I should have never filled up, fuck your company. $161 from the website, $29. All bullshit lies.

Steven R. 
Clasificación:
3.0

First, I was told and agreed to, when I accepted the vehicle, it had a full tank, and the gauge did appear to be full…but upon return, I did stop and topped off the tank, it took just over 4 gallons in. My mileage recorded and billed for was just under 19 miles. The dash reading told the truck averaged just over 14 mpg. Something is not right about that! I put over $12 of gas back in it…and should have only taken under $5. The oil life monitor read it required an oil change. And the two right tires showed low. Otherwise, it was fine.

JAMES G. 
Clasificación:
5.0

Pleasant staff.

Jim P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerrod G. 
Clasificación:
3.0

Online reservation is a little bit long & tedious.

Shuran S. 
Clasificación:
5.0

N/C

Cat C. 
Clasificación:
4.0

The vehicle I drove had a bad transmission. as I drove it would slip between 2nd and 3rd gear.

matthew M. 
Clasificación:
2.0

Service was incredibly slow. Truck has nearly NO brakes when it was rented to me. Check engine light was on too. We had put 12 miles on it when it was returned. We told the office person about the mechanical issues. She noted it, went outside for about 5 minutes, came back in but hadn't tested the brakes. Never renting from there again.

SARA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

sandor S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gary S. 
Clasificación:
5.0

Experience with this U-Haul company was a delightful. The employees was very kind and helpful. The truck was clean. I returned it early and employee was very kind and helpful.

Celeste M. 
Clasificación:
5.0

ND

JAMES W. 
Clasificación:
5.0

Vanessa was very friendly and helpful. She even communicated any updates to me prior to truck pickup. I'm glad I went through this location for UHAUL.

Laquisha H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew M. 
Clasificación:
4.0

It's very difficult to contact U-haul. And not easy to navigate through the app process

Lee M. 
Clasificación:
5.0

Can't think of anything.. convient location, good equipment and good customer service.. very satisfied

Kim O. 
Clasificación:
5.0

El cliente no dejó un comentario.

William R. 
Clasificación:
5.0

The staff were really pleasant to work with and would send reminder a few days before rent was due which I liked. I needed more room and they let me know when one came available. My only complaint was rats got in and ruined a few things. I let the office know and they had people out to take care of the problem so be careful with wicker baskets they seem to like those and make sure boxes are well sealed. Would definitely use again.

barbara d.  |  Overall Experience 
Clasificación:
5.0

Easy doing business with this facility. They had exactly what I needed for storage, and were even willing to work immediately with me at a time I thought the unit (I rented) may not be large enough; very accommodating.

robert f.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Stacie M. 
Clasificación:
1.0

This truck was in the poorest condition of any truck I have ever rented. It was dented all over and the ride was terrible. It beat me up all the way from Texas to Missouri. I spent $1200+ dollars that I wish I could have spent somewhere else.

Kyle B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Oziel C. 
Clasificación:
5.0

Your app is terrible. It would not let me upload the pictures it requested. It just kept looping around. And the wait time on customer service is absolutely ridiculous 50-60 minutes to get help on your faulty app! That's just sad!

michelle M. 
Clasificación:
5.0

The only thing that went wrong is that I was sent instructions to go online, but when I followed the link, I did not have the right password, and I tried to have it send me instructions to change my password, but it never sent anything to either the email address or the phone number, therefore I could not do that. I was supposed to pick up the truck at 8:30 AM, but I could not, and I had to come back when the storage place was open, which was 9:00 AM. Other than that, everything was good.

Paul L. 
Clasificación:
5.0

Great customer service and great facility.

cathleen c.  |  Overall Experience 
Clasificación:
5.0

AAA Storage did a wonderful job! Thank you for your years of such helpful service and the friendly conversations with the wonderful staff over the years. Thank You so much!

ERNESTO F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ahmed E. 
Clasificación:
3.0

Front desk lady seem overwhelmed with handling customers. Took nearly 30 minutes to just check in. She did extend my time by an hour though

MARIO V. 
Clasificación:
2.0

Lots of issues and I never signed a contract.

Jacklyn G. 
Clasificación:
5.0

Servicio al cliente de excelencia. Caring, friendly, and welcoming. My experience with this location was the best. The ladies were just wonderful. Thank you!!!

RUDOLPH D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heidi G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
5.0

Great place. The office staff were awesome.

Dennis A.  |  Overall Experience 
Clasificación:
1.0

When I went to pick up a truck, blankets, and a dolly they did not have a dolly or blankets. I asked why no one had contacted me to let me know and she said that is not something they do and told me to go to another location to get it. I had appliances to move and I needed a dolly. I was also very time constrained. This was very unprofessional in my opinion.

WILLIAM S. 
Clasificación:
5.0

Vanessa is the greatest.

ROBERT C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BLAINE P. 
Clasificación:
1.0

When picking up the truck employee was extremely rude and did not know how to do the rental process in the computer. My pickup time was 11am. It took employee 2 hours to wait on 2 people. I left at 1pm.

ANGELA Y. 
Clasificación:
5.0

Customer service representative was great! Pleasant experience with her and will be renting from that location again because of her outstanding service and professionalism!

JOHN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig M. 
Clasificación:
5.0

Very easy pick up and drop off. I would definitely use again.

Nicholas C. 
Clasificación:
5.0

El cliente no dejó un comentario.

john t.  |  Overall Experience 
Clasificación:
5.0

I rented a van that was sufficient for my needs. Everything went smooth. Gracias.

MAURICIOANGEL Z. 
Clasificación:
3.0

El cliente no dejó un comentario.

PAUL A. 
Clasificación:
4.0

El cliente no dejó un comentario.

John D. 
Clasificación:
4.0

Great service and overall great experience. The one thing that I would ask to improve is to ensure that all items requested on the original reservation are available at the time of rental for use within the move. Unfortunately, none of the equipment was available as per my requests on my reservation.

Melissa G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ISAAC Z. 
Clasificación:
5.0

easy check in and out, great person at the desk (I don't remember her name, true 5 star)

ROBIN D. 
Clasificación:
5.0

Never really had personal contact with this place, but it was convenient and easy. Thank you. My only comment for improvement has nothing to do with this location. The app didn't work on my android phone so I had to use the website which was a bit difficult and frustrating on a phone. However, it really did only take about an extra 15 or 20 minutes to figure it out.

Lene G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Albert A. 
Clasificación:
5.0

always great service

VERONICA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

salvador G. 
Clasificación:
5.0

El cliente no dejó un comentario.

PEDRO H. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARLON F. 
Clasificación:
4.0

El cliente no dejó un comentario.

KENNETH DESHAUN E. 
Clasificación:
4.0

I left the key in the lower middle console. There was no key drop box.

LAKEEM D. 
Clasificación:
5.0

El cliente no dejó un comentario.

OLEVIADE V. 
Clasificación:
5.0

Easier than expected

Rodrigo B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rene A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose D. 
Clasificación:
5.0

I was very pleased with my experience at AAA Sentry Storage. Thank you. Nick Villejo

NICK V.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Victoria F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTOINETTE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Devin G. 
Clasificación:
5.0

El cliente no dejó un comentario.

victoria M. 
Clasificación:
3.0

The young man who assisted me in procuring my rental , I believe his name was something like Asheem, was exemplary. He is a young black man who I believe may be a regional rep. Part of my career was spent in employee acquisition. He is the kind of employee I was always on the lookout for. He had an excellent demeanor, was friendly and knowledgeable about the product and excelled in regard to customer satisfaction. I would hope his upward advancement in the company would accelerate.

robert H. 
Clasificación:
5.0

Vanessa is always kind and helpful.

JOSE GILBERTO D. 
Clasificación:
2.0

The provider didn't record the truck's mileage prior to letting me rent it. On my online submission I put my estimated travel miles as 85. But I only ended up driving around 40 miles (was too tired after my 2nd trip and just decided to stop moving anymore items). The man still charged me on the estimated 85 miles plus another 8 miles. He said I even went over. I shouldn't have assumed that he had the mileage recorded. Truck was good but the previous user left the blanket bag open so I also mentioned that before driving the truck. Now I'm thinking that the man did not check the truck at all before letting me rent it.

Joseph Andrei B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anjanette R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christiam O. 
Clasificación:
4.0

Notify customers of your web app's planned maintenance window beforehand, or at the very least, prevent customers from booking a reservation time during this window. Our 10:00 AM pick up turned into an hour-long process because the U-Haul truck share web app constantly going down for a 'planned maintenance outage window'. Had a known about this predetermined downtime of the app, I would've reserved a different time to pick up the truck and saved myself the annoyance on an already stressful day due to the move.

Tanweer R. 
Clasificación:
1.0

Took an hour to get keys for the truck. I even reserved it several days before. I was the only customer, it should NOT have taken this long to get truck. Took FOREVER!!! Actually took longer to get truck than it did to move furniture After paperwork was done, Allen tells me the lockbox was stolen and didn't have keys for the truck. Why would he do the paperwork and charge my credit card if he had no keys?!?? As he's walking around looking for them, I actually find them! They were sitting in counter next to the computer he had been working at for the past hour. Totally unacceptable and Uhual should be embarrassed

ryan H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Samuel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Max V. 
Clasificación:
3.0

When someone books a reservation, you take their card info. When I went to pick up my rental, your systems were down and I was unable to get my rental on time, because you couldn't process a payment.... You have my card information. It is unacceptable to deny a paying customer when they've provided form of payment for your services. Especially when the issue is the company's fault, not the customer. I know I wasn't the only customer "inconvenienced" with that issue this past weekend. You cost people time, man power, and money to no detriment to yourself. As a big corporation, it is your responsibility to take care of your customers and you definitely did not do that. I will not be recommending you to anyone.

leanna J. 
Clasificación:
3.0

We called customer service and was told we could take all 3 rentals to one location. When we got there we were told it was not the correct location and corporate was wrong and tried to charge us an additional $300 to drop them off there. They gave us the location we were supposed to take them to and told us the were open at 8. When we got there they were closed. It took us another hour to check them in on your website. Very frustrating.

leonard R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lauren C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Severiano R. 
Clasificación:
3.0

They were closed when we dropped off the truck and car hauler. I wish they had an accessible parking lot for drop off rather than parking on the side of the street. And the key drop did not stand out well compared to other locations I have been at that had the bright orange box to look for.

Michelle M. 
Clasificación:
5.0

Very convient quick transaction pleasant staff.

Trilma D. 
Clasificación:
5.0

El cliente no dejó un comentario.

John A. 
Clasificación:
3.0

Didn't give enough mileage to travel. Construction and accident detours added some extra miles to the trip. I was charged extra for the mileage. Not fair.

Steve L. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse G. 
Clasificación:
5.0

Easy pick up and drop off. Staff was friendly.

Katherine K. 
Clasificación:
2.0

After representative checking the trailer out specifically told me that it was ok to drop the trailer outside the office on Sunday, the clerk I called in to make sure everything was ok told me I was not allowed to drop the trailer after hours and would have been held liable if anyone had stolen the trailer. They need to get there policy's straight and then not blame the customer.

Joshua W. 
Clasificación:
5.0

El cliente no dejó un comentario.

David H. 
Clasificación:
5.0

At first I was skeptical about this process. About maybe being charged for unknown damages or used materials, gas, etc... but after the whole experience I am super pleased with this service. Even through my return process glitched, the customer service lady helped out greatly and was able to resolve the whole issue. Will be recommending and using the service again! :)

Mathew T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Daniel D. 
Clasificación:
5.0

I was charged an extra $15 for an unknown reason. I filled the gas tank beyond what was required, I caused no damage to the truck, and I returned it early. Also the mobile pick up was a fiasco that cost me 2 hours of my personal time to correct. The delay primarily was due to the excessive hold time.

Adam B. 
Clasificación:
1.0

This was the worst experience of my life. Customer Service is non exciting, their equipment broke down, I didn't receive an apology or any form of compensation. Do not do business with AAA Uhaul and storage

Laurie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marina F. 
Clasificación:
3.0

Make sure the desk attendant is actually at the desk when people walk in.

lourrin N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adriana L. 
Clasificación:
5.0

The service here was great. I actually went 5 miles out of my way when there was a dealer closer due to the customer service at the first place I stopped at. Customer service is everything and I would rent from them again.

Thomas D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nora S. 
Clasificación:
5.0

El cliente no dejó un comentario.

christina S. 
Clasificación:
5.0

Awesome customer service, very fast and friendly.

Michael G. 
Clasificación:
5.0

El cliente no dejó un comentario.

alex S. 
Clasificación:
5.0

Pleasant experience

Dennis P P.  |  Overall Experience 
Clasificación:
5.0

Thanks for taking care of my stored items. Merry Christmas!

WILLIAM D.  |  Overall Experience 
Clasificación:
5.0

Staff was excellent and also office spotless

ron F. 
Clasificación:
4.0

Tow dolly was not hooked up properly by agent; corrected after inspection

THEODORE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

alex L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robbin R. 
Clasificación:
5.0

Fast friendly check in, low price, gated/secure location close to Randolph AFB, great all around.

Privacy R.  |  First Impressions 
Clasificación:
5.0

Alan was helpful and had knowledge of everything necessary. Very friendly.

Privacy R.  |  First Impressions 
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