Customer Reviews for AAA Appliance
(Distribuidor de U-Haul del vecindario)

710 comentarios

5517 Old Redwood Hwy   Santa Rosa, CA 95403
(& Fulton)

(707) 526-9089

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 1 p. m.
  • Sáb.: 8 a. m. - 12 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(707) 526-9089

5517 Old Redwood Hwy
Santa Rosa, CA 95403
(& Fulton)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 1 p. m.
  • Sáb.: 8 a. m. - 12 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Nancy helped us with rental, she was really nice and professional. We def will be using this location again. Everything was organized and clean!

Julia A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOE F. 
Clasificación:
3.0

It would be nice if the gal would return phone messages and open the place up as advertised. There is still a balance showing on my account and it was paid in cash.

Jean H. 
Clasificación:
5.0

The manager is efficient and very helpful. This location is very convenient and is my go-to location. My reservation was made a few days before and the trailer was waiting for me when I wanted it. ¡Gracias!

Cathleen K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin M. 
Clasificación:
5.0

Great job!

LESLIE G. 
Clasificación:
3.0

Clearer instructions for do-it-yourself pick-up: I.E. you need to have the U-haul mobile app downloaded prior to getting keys. Secondly, the truck wasn't swept out.

Melanie S. 
Clasificación:
5.0

The lady who served was brilliant she explained everything to me and what the whole process involved in getting a car loaded up and trailerd home. U haul shes a keeper ok. Her name escapes me right now.

Nick T. 
Clasificación:
5.0

Need to change my city of residency to Windsor Ca instead of what's on my invoice.

Eric D. 
Clasificación:
5.0

Nancy was very helpful I had to cancel my rescue several times n she made sure I got my heavy duty trailer when I needed it !!! Thank You Nancy!!!

VINCENT A. 
Clasificación:
5.0

I rented a car hauler and had a hard time finding it on your website didn't really pop up like the other trailer options

Craig K. 
Clasificación:
4.0

El cliente no dejó un comentario.

John A. 
Clasificación:
3.0

The truck was obviously not cleaned, because I found beer bottles and sticky spots in the truck, which was no big deal but made me concerned I would be liable, so I cleaned it myself before I got on the road. Also there was just a lot of confusing and conflicting info about all the different quotes and charges I was offered. I've learned in the 3 or 4 times I've dealt with Uhaul now, you will ALWAYS wind up paying more than you budget or are quoted.

Polly H. 
Clasificación:
1.0

Uhaul was handed over with no gas with a note stating “sorry for the uhaul not having any gas”. We ordered moving blankets that were also not provided.

Alejandro A. 
Clasificación:
5.0

Love this location, always helpful and friendly.

KrystalAnn R. 
Clasificación:
3.0

Very accessible location! Nancy was very helpful

Emily M. 
Clasificación:
5.0

The lady at AAA APPLIANCE and Uhaul Center was very accommodating and easy to talk to. Would definitely recommend her and use her again!

Joanne C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Geo V. 
Clasificación:
1.0

Before our reservation, we were told last minute that the truck will have to be picked up at a different location further away. This made us go over our mileage. No compensation was offered. I then received a call from a person at this location questioning me as to why I am one-waying the truck. I explained my situation, and the person still could not understand why we were going one-way. Specifically told the person we purchase a home, and will not need to come back as we would be wasting a hour there and back. Person still was asking and saying we would save money coming back, etc. I do not think person was listening. During the self-inspection the the truck, it was dirty inside the truck. Carpet was dirty, drinks inside truck, store receipts from previous renters, and there was a red clay or sand in the cab of the truck. The driver side reverse light was out too. Very unsanitary if we are in a pandemic.

Jasmin F. 
Clasificación:
5.0

Return via app as location was closed

Geo V. 
Clasificación:
4.0

El cliente no dejó un comentario.

KENNETH P. 
Clasificación:
3.0

The trailer got a flat tire, then Uhaul sent out an incompetent service person who put a defective tire on a loaded trailer and 30 miles later it went flat and when I pulled off the road the axle broke. I was told the company would send movers to help me. Then I was told I had to call moving companies myself. Then hours later I was told they Uhaul couldn't provide help. I'm a senior citizen and I had to move everything myself after spending hours on the phone talking to different people. The trailer had to be towed and so I never saw the drop off location. Over two weeks later someone called and asked how my experience was. I provided my “experience” several times over the two days that this all happened and just today…two weeks later I received a response.

Darryl Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

kate R. 
Clasificación:
5.0

Nancy is always helpful and funny.

tim B. 
Clasificación:
5.0

Very kind service.

varsh F. 
Clasificación:
5.0

Nancy was a pleasure to deal! Straight shooter and no BS! Lol

Michael A. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
4.0

Was a nice rental.

Mike G. 
Clasificación:
5.0

El cliente no dejó un comentario.

jacque H. 
Clasificación:
1.0

I couldn't find pickup my truck link online to get started. The cab was dirty. The back had moldy walls inside. The vehicle had a dead battery The vehicle didn't have enough gas to get to where I was going.

Clara F. 
Clasificación:
3.0

My 15' truck - the roll up door was open and it had a lot of crap in there as if somebody had slept there. Also the cab smelled like wet dog. This is the second time I've rented from this location in the past few weeks. The first time around everything was perfect and clean. Not this time.

JASON W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Corey P. 
Clasificación:
5.0

I love this UHaul location! Friendly and experienced staff, easy access and none of the chaos you find at other local Uhaul dealers. AAA Appliance FTW every time!!

Tina M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Noah K. 
Clasificación:
5.0

The inside of the box had not been swept out.

Chris B. 
Clasificación:
3.0

Clear and straightforward compared to the pick up location. Basic and fine.

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Crystal S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan M. 
Clasificación:
1.0

Horrible stench in the vehicle, vehicle was filthy. Broken mirror (shattered side mirror) made vehicle unsafe. No one was there when we returned the vehicle. Overcharged us for toll charges and are still charging us two months later. Horrible company.

Tiffanhy C. 
Clasificación:
5.0

Location was great. Clerk was very nice and helpful. The wiring harness for the trailer had a bent prong when I plugged it in at the pick up location. Once I made it to willows and turned the vehicle off and back on I had no trailer lights. The harness blew a fuse on my vehicle and I had to buy a new harness and replace the fuse. Once I replaced the fuse the original harness was not sending power to the trailer at all. I left the new harness on the trailer for you.

William F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce M. 
Clasificación:
5.0

Excellent customer service very nice lady with excellent prices

marlo P. 
Clasificación:
5.0

The owner is super nice lady! Even the local schedule Manager change my appointment location without my permission, this lady still be able to help me finish my task today. Many thanks.

LIHE W. 
Clasificación:
3.0

Just wish they had better hours.

Thomas T. 
Clasificación:
1.0

There was no one to assist removing the trailer and no jack on the front of the trailer either. It required us to have another person from the office drive over to the location to remove the trailer. We will not rent from this location again.

CHARLES A. 
Clasificación:
1.0

Nothing was done correctly! From the dates requested to the pickup location requested! What a waste of time!

Margaret M. 
Clasificación:
4.0

El cliente no dejó un comentario.

SALLY E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melanie S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard B. 
Clasificación:
3.0

The woman, who worked there, acted as if I was interrupting her time to read the paper. She also had no clue where to find the wiring plug to hook up the lights on the trailer, I had to get down to search for it, and found it in an obvious place, near the license plate.

Susan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harvey S. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN G. 
Clasificación:
5.0

The location is fantastic, and the owner who oversees the rental process is truly stellar. I've rented from this location a number of times, and each rental has been a positive experience. The trucks are clean, the process smooth from beginning to end. To offer a constructive suggestion the UHaul app is quite clunky - too many quirks, and too much time is required to navigate through the solo pick up process.

TIFFANY L. 
Clasificación:
5.0

Great service.

Antonio G. 
Clasificación:
1.0

Dirty stained truck. 19.95$ for base rental fee but was charged 119$ for bad rental fee without miles. Absolute scammers.

Vincent O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gary C. 
Clasificación:
5.0

Fast easy and friendly!

enrique V. 
Clasificación:
5.0

You did a great job! Thanks for your curtesy! Days got mixed up, but you let us have it a day early because of the long drive! Thanks so much!

Judy S. 
Clasificación:
5.0

Just keep up the good work!

Robin K. 
Clasificación:
1.0

Equipment missing from 24/7 request - no hand truck. Place closed, so couldn't request. Had to grab one from Home Depot. Will need to demand refund of unused equipment later. Also had unrequested car dolly hitched to trailer - had to detach to make use of rental. Based on ketchup packets and other debris in rental, the truck's last user had... McDonald's.

Hung T. 
Clasificación:
4.0

All good!

Robert J. 
Clasificación:
4.0

Quick pick up process, very friendly staff, pleasant experience, doesn't get any better.

Peter W. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS HENRIQUE P. 
Clasificación:
5.0

Great service, vehicle, price. It just came in so the dealer did not have time to wash it but it worked well for what I needed.

Douglas W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry D. 
Clasificación:
5.0

Good outfit, nice doing business with you and I'll be using your services again soon

James M. 
Clasificación:
5.0

Nancy provides excellent customer service. Highly recommend renting a truck from this location.

Derek G. 
Clasificación:
5.0

The rental process was easy to do online and check in process was great too. The owner was very polite and informed us that the truck had some debris and damage to the rear bumper from the previous people, which posed a little trouble getting the tailgate down but we got it down with a little finagling. She even reimbursed me for filling up the truck with a 1/4 tank of gas, which was greatly appreciated.

Sarah P. 
Clasificación:
5.0

Super easy!

Aaron C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha K. 
Clasificación:
5.0

The service here was great.

shannon C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John O. 
Clasificación:
5.0

El cliente no dejó un comentario.

thomas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul W. 
Clasificación:
4.0

Was closed on Sunday, so I did not interact with staff. Location and lot were relatively small, and there was scrap metal and junk appliances sitting in the parking lot.

SCOTT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Weber S. 
Clasificación:
5.0

Nancy was very helpful and a good person to work with on the rental. No problems. Very accommodating

Bill M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian C. 
Clasificación:
5.0

Best owner and personnel of the, all. Go here for your needs.

MARK G. 
Clasificación:
2.0

Trucks should be clean. Before pick up. Also this truck had smell of pot. Wasn't pleasant.

Patricia H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise Z. 
Clasificación:
5.0

Nothing! Easy, smooth process. On-line reservation was simple. Nancy was nice and efficient.

Kristin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry P. 
Clasificación:
5.0

You've done an awesome job and the lady that helped me with questions I had about the self rent application was very nice and answered me with the info I needed. Thanks U-Haul and AAA Appliances! I will definitely rent again next time I need a truck!!

Michelle J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dale R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron D. 
Clasificación:
5.0

The Uhaul rep was very kind and took time to explain everything to me.

GARIN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary R. 
Clasificación:
1.0

El cliente no dejó un comentario.

Angeleah J. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUSSELL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAROL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony H. 
Clasificación:
5.0

Nancy was very helpful and friendly.

Cassandra P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melanie B. 
Clasificación:
5.0

Great service!

Mark M. 
Clasificación:
2.0

No one was there. According to the message on the phone they hadn't been there for weeks. I left a callback number but never heard from them.

Richard A. F. 
Clasificación:
1.0

No truck at location. Was told only truck available was 3 hours away. They finally found one for me but no equipment available.

steve L. 
No se han enviado comentarios para esta ubicación.

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