Customer Reviews for AAA Appliance
(U-Haul Neighborhood Dealer)

756 comentarios

5517 Old Redwood Hwy   Santa Rosa, CA 95403
(& Fulton)

(707) 526-9089

Horario

  • Mon–Fri
    9 a. m. - 1 p. m.
  • Sábado
    8 a. m. - 12 p. m.
  • Domingo
    Cerrado
Horario especial
  • 2/8/2023 - 2/12/2023: cerrado

Servicios en esta ubicación:

Contáctanos

(707) 526-9089

5517 Old Redwood Hwy
Santa Rosa, CA 95403
(& Fulton)

Servicios en esta ubicación:

Horario

  • Mon–Fri
    9 a. m. - 1 p. m.
  • Sábado
    8 a. m. - 12 p. m.
  • Domingo
    Cerrado
Horario especial
  • 2/8/2023 - 2/12/2023: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Alicia M. 
Clasificación:
5.0

Great customer service. The truck met our needs.

DOSY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY K. 
Clasificación:
4.0

ty

angela V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark K. 
Clasificación:
5.0

thank you i will be back again Pleasant 1 Appliance lady UHaul owner operator

MARIAN F. 
Clasificación:
5.0

I've been charged twice for this rental and can't reach a person at the store. Please call me at 707-495-4047 Thank you!

Sheila W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rich C. 
Clasificación:
5.0

Very nice lady checked me in, she was great! Able to upgrade my vehicle to larger size the day before(thanksgiving) through a chat and that was also great. Always been happy with uhaul through all of my moves.

Justin E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Patrick C. 
Clasificación:
5.0

Nothing. Nancy was very helpful with making my move go well. Servicio al cliente de excelencia.

Mary L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Weston S. 
Clasificación:
5.0

Top notch place to rent a u haul!

John S. 
Clasificación:
5.0

Second time we have rented vehicles from this location -- both times the equipment was in excellent condition and very clean. Rental process was also very efficient and friendly.

Noralee S. 
Clasificación:
5.0

The worker lady was very very busy when I picked up the trailer but at same time made me feel welcomed and was very helpful. Will definitely be back.

Deanna T. 
Clasificación:
5.0

Excellent service thank you

Hector B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon P. 
Clasificación:
1.0

Car did not have any gas barely made it to gas station

Alexander J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger D. 
Clasificación:
5.0

Excellent experience, I'll definitely use AAA Appliance the next time I need a moving truck!

Angelica M. 
Clasificación:
5.0

Great place to rent. Easy and fast with plenty of trailers always available. The woman who helped me was extremely nice and very helpful. I'll use this store again!

KEVIN S. 
Clasificación:
3.0

I ordered a hand truck plus a furniture dolly and was charged for the two but the truck was empty when I picked it up. Since it is a smart phone pick up I couldn't talk to anyone to get the equipment ordered. I sent the picture of the empty truck and yet I was still charged.

Yvonne G. 
Clasificación:
5.0

El cliente no dejó un comentario.

FaizaN R. 
Clasificación:
2.0

- Too many Bugs across windshield (& layers of dirt too). - Pickup: went an hour later than I wanted, per lady's request, who stated/promised she would call me if she opened earlier. She said she opened early, but she did not call me to pickup at my desired time - Somehow, someone changed my online order from Regular pickup (at office) to "24/7" type of Pickup, without my knowledge/concurrence. I found it later and had to correct it.

Oreste N. 
Clasificación:
5.0

Very nice location. Thank you!

Kevin J. 
Clasificación:
5.0

Nothing needed! Everything excellent! They had many trucks available, ready, and pick up and return easy and smooth!

Olga K. 
Clasificación:
3.0

Everything went well and the person working at the site was very nice and friendly.

Garry G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Helen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg C. 
Clasificación:
5.0

Friendly people and very efficient.

Fred B. 
Clasificación:
5.0

I've used this location several times and each time has been much easier than my experience at other locations in the past. Returning is easy as well, always a spot available to place the trailer easily where you don't have to leave it out in the way. Trailer this time was in the best condition of all of the trailers I've rented from Uhaul over the years.

William F. 
Clasificación:
5.0

The woman we dealt with was awesome, quick, and the main reason I would highly recommend this location (AAA Appliance on Old Red). Truck was clean, ran great and the location was excellent.

Amber S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bo P. 
Clasificación:
5.0

Thank you very much. You made my car relocation easy and painless and it was $50 cheaper than the quote I got from your competition. Thank you very much.

Jason S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Blake S. 
Clasificación:
5.0

I cannot say enough praise and deep heartfelt gratitude for the assistance, support and understanding of my situation. My needs were in constant Flux during the time of my rental and she anticipated that and eased my worries by reassurance and handling any updates to my contract and rental use. Beyond above and downright wonderful soul with great humor. She has my rental every time here on forward.

Jason K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keo H. 
Clasificación:
5.0

Nada

Jose M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve P. 
Clasificación:
5.0

Nancy helped us with rental, she was really nice and professional. We def will be using this location again. Everything was organized and clean!

Julia A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOE F. 
Clasificación:
3.0

It would be nice if the gal would return phone messages and open the place up as advertised. There is still a balance showing on my account and it was paid in cash.

Jean H. 
Clasificación:
5.0

The manager is efficient and very helpful. This location is very convenient and is my go-to location. My reservation was made a few days before and the trailer was waiting for me when I wanted it. ¡Gracias!

Cathleen K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin M. 
Clasificación:
5.0

Great job!

LESLIE G. 
Clasificación:
3.0

Clearer instructions for do-it-yourself pick-up: I.E. you need to have the U-haul mobile app downloaded prior to getting keys. Secondly, the truck wasn't swept out.

Melanie S. 
Clasificación:
5.0

The lady who served was brilliant she explained everything to me and what the whole process involved in getting a car loaded up and trailerd home. U haul shes a keeper ok. Her name escapes me right now.

Nick T. 
Clasificación:
5.0

Need to change my city of residency to Windsor Ca instead of what's on my invoice.

Eric D. 
Clasificación:
5.0

Nancy was very helpful I had to cancel my rescue several times n she made sure I got my heavy duty trailer when I needed it !!! Thank You Nancy!!!

VINCENT A. 
Clasificación:
5.0

I rented a car hauler and had a hard time finding it on your website didn't really pop up like the other trailer options

Craig K. 
Clasificación:
4.0

El cliente no dejó un comentario.

John A. 
Clasificación:
3.0

The truck was obviously not cleaned, because I found beer bottles and sticky spots in the truck, which was no big deal but made me concerned I would be liable, so I cleaned it myself before I got on the road. Also there was just a lot of confusing and conflicting info about all the different quotes and charges I was offered. I've learned in the 3 or 4 times I've dealt with Uhaul now, you will ALWAYS wind up paying more than you budget or are quoted.

Polly H. 
Clasificación:
1.0

Uhaul was handed over with no gas with a note stating “sorry for the uhaul not having any gas”. We ordered moving blankets that were also not provided.

Alejandro A. 
Clasificación:
5.0

Love this location, always helpful and friendly.

KrystalAnn R. 
Clasificación:
3.0

Very accessible location! Nancy was very helpful

Emily M. 
Clasificación:
5.0

The lady at AAA APPLIANCE and Uhaul Center was very accommodating and easy to talk to. Would definitely recommend her and use her again!

Joanne C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Geo V. 
Clasificación:
1.0

Before our reservation, we were told last minute that the truck will have to be picked up at a different location further away. This made us go over our mileage. No compensation was offered. I then received a call from a person at this location questioning me as to why I am one-waying the truck. I explained my situation, and the person still could not understand why we were going one-way. Specifically told the person we purchase a home, and will not need to come back as we would be wasting a hour there and back. Person still was asking and saying we would save money coming back, etc. I do not think person was listening. During the self-inspection the the truck, it was dirty inside the truck. Carpet was dirty, drinks inside truck, store receipts from previous renters, and there was a red clay or sand in the cab of the truck. The driver side reverse light was out too. Very unsanitary if we are in a pandemic.

Jasmin F. 
Clasificación:
5.0

Return via app as location was closed

Geo V. 
Clasificación:
4.0

El cliente no dejó un comentario.

KENNETH P. 
Clasificación:
3.0

The trailer got a flat tire, then Uhaul sent out an incompetent service person who put a defective tire on a loaded trailer and 30 miles later it went flat and when I pulled off the road the axle broke. I was told the company would send movers to help me. Then I was told I had to call moving companies myself. Then hours later I was told they Uhaul couldn't provide help. I'm a senior citizen and I had to move everything myself after spending hours on the phone talking to different people. The trailer had to be towed and so I never saw the drop off location. Over two weeks later someone called and asked how my experience was. I provided my “experience” several times over the two days that this all happened and just today…two weeks later I received a response.

Darryl Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

kate R. 
Clasificación:
5.0

Nancy is always helpful and funny.

tim B. 
Clasificación:
5.0

Very kind service.

varsh F. 
Clasificación:
5.0

Nancy was a pleasure to deal! Straight shooter and no BS! Lol

Michael A. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
4.0

Was a nice rental.

Mike G. 
Clasificación:
5.0

El cliente no dejó un comentario.

jacque H. 
Clasificación:
1.0

I couldn't find pickup my truck link online to get started. The cab was dirty. The back had moldy walls inside. The vehicle had a dead battery The vehicle didn't have enough gas to get to where I was going.

Clara F. 
Clasificación:
3.0

My 15' truck - the roll up door was open and it had a lot of crap in there as if somebody had slept there. Also the cab smelled like wet dog. This is the second time I've rented from this location in the past few weeks. The first time around everything was perfect and clean. Not this time.

JASON W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Corey P. 
Clasificación:
5.0

I love this UHaul location! Friendly and experienced staff, easy access and none of the chaos you find at other local Uhaul dealers. AAA Appliance FTW every time!!

Tina M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Noah K. 
Clasificación:
5.0

The inside of the box had not been swept out.

Chris B. 
Clasificación:
3.0

Clear and straightforward compared to the pick up location. Basic and fine.

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Crystal S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan M. 
Clasificación:
1.0

Horrible stench in the vehicle, vehicle was filthy. Broken mirror (shattered side mirror) made vehicle unsafe. No one was there when we returned the vehicle. Overcharged us for toll charges and are still charging us two months later. Horrible company.

Tiffanhy C. 
Clasificación:
5.0

Location was great. Clerk was very nice and helpful. The wiring harness for the trailer had a bent prong when I plugged it in at the pick up location. Once I made it to willows and turned the vehicle off and back on I had no trailer lights. The harness blew a fuse on my vehicle and I had to buy a new harness and replace the fuse. Once I replaced the fuse the original harness was not sending power to the trailer at all. I left the new harness on the trailer for you.

William F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce M. 
Clasificación:
5.0

Excellent customer service very nice lady with excellent prices

marlo P. 
Clasificación:
5.0

The owner is super nice lady! Even the local schedule Manager change my appointment location without my permission, this lady still be able to help me finish my task today. Many thanks.

LIHE W. 
Clasificación:
3.0

Just wish they had better hours.

Thomas T. 
Clasificación:
1.0

There was no one to assist removing the trailer and no jack on the front of the trailer either. It required us to have another person from the office drive over to the location to remove the trailer. We will not rent from this location again.

CHARLES A. 
Clasificación:
1.0

Nothing was done correctly! From the dates requested to the pickup location requested! What a waste of time!

Margaret M. 
Clasificación:
4.0

El cliente no dejó un comentario.

SALLY E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melanie S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard B. 
Clasificación:
3.0

The woman, who worked there, acted as if I was interrupting her time to read the paper. She also had no clue where to find the wiring plug to hook up the lights on the trailer, I had to get down to search for it, and found it in an obvious place, near the license plate.

Susan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harvey S. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN G. 
No se han enviado comentarios para esta ubicación.

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