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Cassidy S
Customer Reviews for AZ Park It of Rye
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very professional and personable
Larry SDonald was wonderful to work with, made the frustration of moving and all it comes with much more pleasant.
KRISTINA RMy trailer, reserved weeks in advance, was not available anywhere in the Phoenix metro. I was notified one day prior and had to drive over an hour up into the mountains to get a trailer. TERRIBLE This location did all they could to help me out. This is not a reflection on them but a reflection on terrible treatment by Uhaul.
Sharon RDon is so helpful and knowledgeable at this location. We have used this location several times and will be back again!
Cassie LDonald was helpful and professional. He made an extra effort to ensure I understood how the system works and helped the process go smoothly.
CHRISTOPHER LIt was nice and cool inside but the location is kind of in the middle of nowhere so the office and the yard are very basic, not that more is needed I guess. The sales person was very helpful, knowledgeable, and polite.
MATTHEW HI was supposed to have a $50 credit to my account and instead there was posted yesterday a charge of $93.74 out of the blue from U-Haul. Unacceptable.
Terrill BI had to drive an hour and a half one way to pick the trailer up. There were trailers locally (within 5 miles) that I was told were for local moves only. If you want to improve customer relations then change your policy and allow an available trailer to be renter no matter where it is going.
RUSSELL ADonald provides superior customer service!
Debby Fno office, no staff but app worked great for this location
Debby FThe truck was great, clean, ran well no issues. The person, Donald, at the location when I returned the truck was great. However, the check in procedure when I picked up the truck by phone was very annoying. I sent pics of my drivers license etc the day before but was required to do everything all over again when I picked up the vehicle.What a waste of my time.
Brett RJust to let you know we were so glad Donald was still there late in the evening and was very helpful in getting us checked out. It had been along day and into the night and he was so helpful.
Duane MI've rented from this site a few times and am very happy every time. Customer service is excellent!
Carissa HThe price was a little steep compared to the 19.95 posted in the window.iwaited 4 hrs to find out it wasn't available only two figure out the only truck that was cost 150.oo what's up with that.or was I just ripped .that came out to about 3bucks a mile .
Larry GExcellent service! Had me ready to go in just moments and very accommodating.
John OThis is not where I requested my pickup. Furthermore, I was at the requested location for 10-15 mins waiting before I even received notice of it not being available.
Jesse SUhaul.com says the location opens at 8 but actually opens at 9am.
Jerry LDonald was great!!!!!! Very informative and helpful!!!!! Had another family member moving and I already recommended they go there versus the place in tiwn. GREAT JOB DONALD!!!!!!!
scott mI chose this location for drop off because it was closer to my move destination. I dropped off in Rye, AZ on a Sunday at 10:30 AM and it was within a 24 hour, one day usage. Calling in by using the phone # on the contract and still not realizing it was a Payson, AZ location drop off #, I proceeded to ask the check-in process. needless to say the person I spoke with did not correctly walk me through the computer check-in. on the next day at 9:30, I called to make sure the check-in was confirmed and it was not! I was told that the person at the Rye location goes back and forth to Phoenix. This created a problem for me because upon calling customer service to confirm a check-in on the following day, Tuesday, he charged me an extra day usage of the truck. I called uhaul again, for about the 7th time, to ask for the charge to be removed and that person did so. This whole experience added a lot of stress to my move. I would have had an easier time if I dropped off at Payson, where personal was available Monday to take care of my check-in. This drop off site didn't have personal available to do what needed to be done in a timely manner. My advice from this experience is to choose a drop off location in a bigger city and not one closest to your move location. Thank you for your time in this matter. I hope this will help address the issue within your company so that others can avoid this problem. Have a great day ahead.
patricia sThe windshield and truck were dirty and the gas tank in the truck had less than an 1/8 of a tank. I barely made it to a gas station 12 or so miles away. The 3 dozen furniture pads I paid for where not in the truck. I had to track those down via the main UPS number to another location after 8:00 AM which defeated the purpose of renting the truck from this location so early in the morning.
Joel VReturn phone calls
cheryl aBoth you & THIS renter, need to have a better corresponding relationship! * It seems, that neither of you had any idea, as to what THIS customer was getting or if it 5X8 trl was rented not less the 'correct' one!? I never did get, the 4X8 trl that I had 'reserved' a few wks earlier? But, I did end up getting a good {one-way} price irregardless!
Dan ZStaff was friendly and helpful.
Steven KFriendly and helpful staff.
Steven KMichelle, Emily, Charles and John were very accommodating, friendly and professional. They made my moving experience stress-free. Thank you very much. I will definitely be referring this uhaul to my friends.
SHARIE D