There was a greasy spot on the deck inside the trailer. I cleaned with degreaser before I loaded my household goods. However, I slid and pulled my groin prior to cleaning. Previous renters should be charged and I should be credited. I don’t blame ASAP because it looked clean . Regardless, the people at ASAP were very helpful in set-up and getting me on the road. I will use again.
James Hartzell
Customer Reviews for ASAP Auto & Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything went smoothly. No complaints.
kelly priceNothing
melissa warnerVery courteous nd helpful
Mumtaz IbrahimThe location was clean but was very tight due to being at a mechanic shop. The truck I rented was in a different lot that was very small. I could not pull out location forward but needed to back up entire way into a busy street. Other than that, very easy process.
Blake HeslopI was told the gas tank was on a 1/4 tank , it was not . It was 1/8 tank and I have pictures with the odometer and gas gauge together. I think it was very unfair and i spent money because of someone's mistake or the gas was stolen. The radio did not work! The check engine light was on the entire time.
David CaldwellTo improve for the next customer, maybe you could be sure to let the customer know if any equipment such as a dolly comes with the truck or not and possibly have a different spot or a better spot for the trucks to make it easier to get them out as for getting the trucks out maybe you could do what I have seen other U-Haul places do which is right before the customer comes, go ahead and have somebody pull the truck out for them so that it is ready to go
bobbie conleyThe gentleman who assisted me (Ricky?) was wonderful at hook up and return. Great service. Thank you.
Kurt KriegerTo make sure all marks on truck is marked from previous user
Briana WebbLarry and Ricky really do a great job by taking care of their customers their is about a half dozen churches use that location and we are all satisfied with there service.
HOPE CHURCHQuick, helpful staff. Will rent there again.
Thomas BuckRun down in sketchy neighborhood. Guy smoking dope behind equipment, broken up retaining wall.
Paul WilliamsNo need to change anything.
norbert kurkowskiLarry and Ricky was great at wheeling location
HOPE CHURCHThe heater knob was broken, unable to turn heat on and it was 24° out.
Ashly BarnettService was excellent. The Gentleman that assist me at the counter was very helpful. I believe he is the Owner of ASAP. I explained to him that I was in the process of assisting my daughter and her family due to the closing of their home. He was excellent. I will definitely recommend ASAP in the future. Again Thank You ASAP for making a stressful situation into a very easy process. I will be returning within the next month to help move them into their new home.
Philo montgomeryVery easy to reserve the uhaul online. The gentleman at ASAP were friendly and very accommodating. The uhaul was very clean.
Robert JonesLarry is great could not ask for any better service went beyond his way to take care of the church.
HOPE CHURCHVery pleased overall
Dave WojcikVery helpful. Location was part of a mechanic garage so a little different than pickup location but still very helpful during an unexpected stop.
John SeccoNothing really - I have already rented another vehicle for later this month!
Deno EmiliLarry was very pleasant to deal with .Our church really appreciates him taking care of all our needs .
HOPE CHURCHI left the truck in the parking lot and left the keys in the box. From what I could see the place was fine.
Leif GreenGreat place to rent from, no complaints or improvements needed.
jack BishopDropped trailer off and for 2 weeks they said they could not find it. I was on the phone multiple times with uhaul trying to remedy the situation. Finally I had to drive back to the drop off location, take pictures of the trailer and send them to uhaul to prove that I dropped I off where I said I did
Michael McquerryI had a lot of issues with doing the self check in.
Christine ClarkThis location had units that I couldn't find that other U-Hauls, I rented a car carrier it' was clean no issues or problems. Guys were very helpful hooking it to my truck helping me unload and spotting me into a parking location. Thanks definitely recommend
robert jonesBack of truck was dirty and floor was very sticky, had to mop it out so I wouldn't track whatever was spilled in back of truck into my house
Stephen Hamiltononly thing wasnt gappy with is it was suspposed to be a 24/7 and they had for counter pick up enfed up calling the customer service it was irritating to go through all that hassle
matthew hensonWith a mobile pickup have a pre checking so when your there you don't have to Wait on verification
Matthew YevincyIt was fine
roshan tasgaonarU-Haul truck should have been on full gas tank when I picked it up. Was just over half. Unable to fill to exact previous amount. Judgement call and was charged extra when I felt tank was at pickup level
Jennifer JarrettSo good to customer
esther chuThe truck was disgusting. It broke down with in the first mile. They didn't have the furniture pads I needed. The truck shook at highway speeds like it was going to fall apart. Very disappointed in U-Haul
Andrew HugginsLocation is trashed and there is really no available space to return the uhaul.
Jenifer BartolomeiAbsolutely! Thanks Larry!
Sherri KellasVery smooth with the locations. Great job.
Serafina StropeNo help unhitching trailer.
R Curtis ByrumHave equipment for moving.
Eugene WhortonGreat experience; no issues at all. Thank you.
Kristy Wade26’ truck and the back was not cleaned out from the prior person. I had to broom out the entire hauling area to try to clean up a little. I will NEVER rent from this location again. And if I have a different option other than U-Haul I will definitely use it. Horrible experience !! Don’t rent from ASAP
Gerald TrumbleThe 6x12 dual-axle trailer I rented was in very good condition and towed as good as any trailer I’ve ever pulled. Thank you.
Jerald L HetzelIt was horrible and I'm very upset about it, there was a consistent grinding when accelerating, and the suspension was very poor when dealing with the highway so I did not feel comfortable driving it to the location after going about halfway and ended up loading up my fiancé's car and then driving it back to return since they would charge an extra $20 if it was late, the roadside assistance just bounced me back and forth and then "made a note" but I was still charged a whopping ~$138 plus the $17 in gas for a very poor uhaul with rusted seat bolts, rusted steering column, and rusted rims that drove poorly on the highway. No one has reached out to contact me about this because seemingly no one cares, they've got their money after all. TL:DR; horrible experience, complete waste of money, will never willingly rent from them again.
Levi CarneyWith my experience everything was smooth and quick and thorough. I can’t say what could be improved with my experience. The employee was friendly and did a very satisfactory job
MONIQUE WILLSONConsidering that my boyfriend is a Marshall County sheriff's officer maybe not have your trucks smell like weed that would be great
Ashley MccardlePhone check in was a hassle to begin with. The agent Sarah who was assisting me via chat left me waiting without telling me I was approved . I waited approximately 40 minutes before calling and getting assistance. The truck was dirty with blankets strewn around ((I have pictures) and the appliance dolly I requested wasn’t on board. I was still charged for a dolly.
Rodney SuttonWhen equipment is requested & paid for: Dolly, blankets, etc. it should be in the back of the truck. Especially when the pickup place is closed :).
Amber DilleyThe rates were a little high especially when when I brought the van back with even more gas then I received it with.
William Conradno comment
Donna Ingold