Customer Reviews for ANS Tactical and Surplus
(U-Haul Neighborhood Dealer)

500 reviews

958 S Ferdon Blvd   Crestview, FL 32536

(850) 682-2405

Office Hours

  • Mon-Fri: 10 am–4:30 pm
  • Sat: 9 am–2:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(850) 682-2405

958 S Ferdon Blvd
Crestview, FL 32536

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–4:30 pm
  • Sat: 9 am–2:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The app wouldn't recognize my location, then it didn't scan the barcode. So I called a rep, she talked too softly and I couldn't understand her, told her to speak louder and more clearly and I still couldn't hear her or understand what she was saying most of the time.

MELISSA CURTIS 
Rating:
5.0

I had no issues in fact, the lady who checked me and did everything in her power to help me meet my deadline, and she needs to be given a raise.

Carla Mclaney 
Rating:
5.0

great job. Good experience.

David Pierson 
Rating:
5.0

Customer did not leave a comment.

Desiree SmithMartin 
Rating:
5.0

Staff was very helpful!!!!

Nicolas Gara 
Rating:
5.0

Customer did not leave a comment.

Alexis Prough 
Rating:
4.0

Customer did not leave a comment.

Dale Moser 
Rating:
5.0

Helped me back the trailer into the right spot. Very helpful.

Daniel Allison 
Rating:
5.0

Use this location several times. Easy check n and easy return.

ROBERT COOK 
Rating:
5.0

2nd time I’ve dropped off a trailer at this location. The area is well organized and easy to back right in. Thanks!

Ramon Viada 
Rating:
1.0

Customer did not leave a comment.

Robert Skiles 
Rating:
5.0

The LADIES at ANS Tactical and Surplus Uhaul Center were AMAZING...very FRIENDLY, HELPFUL, PROFESSIONAL...SUCH A PLEASANT EXPERIENCE! I WILL BE USING THEM FOR MY UHAUL NEEDS FROM NOW ON AND WOULD VERY MUCH HIGHLY RECOMMEND THEM! THANK YOU SO VERY MUCH FOR MAKING MY MOVING EXPERIENCE SO EFFORTLESS AND TAKING SUCH GOOD CARE OF ME AND MY BELONGINGS! SINCERELY, GRADY NICHOLS

Grady Nichols 
Rating:
5.0

Jennifer who works at and tactical is a great person. Helped me and was so great throughout the process.

Joseph Haracz 
Rating:
5.0

Nothing you all was very helpful very caring you ladies are great I would like to rent another truck from you all soon please calle at 850 398 0254 my name is betty

Betty Ramsey 
Rating:
1.0

I reserved a trailer and received a confirmation number. When I called they said i never reserved it but she asked me if I would be pulling it with my toyota. How did she know I had a toyota? She new because I told them that when I reserved it. I reserved it for 5 days and asked how much it would be if I added an extra day. I paid for 6 days but was told they would refund me a day if I brought it back after 5 days. When I got to maryland I turned it in on the fifth day and asked about my refund and the man laughed. He said to call ANS tactical back and they would have to refund me. When I called the lady told me she never said that to me. Why would I make it up. She just lied. I have family and friends in the military at eglin and I will make sure I tell them about this and who not to rent from. Not to mention when I was there that day they had lost paperwork to a firearm and were in a panic.

michael duckworth 
Rating:
5.0

Customer did not leave a comment.

JEREMY VAIYONET 
Rating:
5.0

Everything was quick and easy. We were assisted promptly and politely.

JOSEPH RODRIGUEZ JR 
Rating:
5.0

Have done business with this company several times. Very courteous and helpful. Would recommend highly.

Robert Cook 
Rating:
3.0

Customer did not leave a comment.

Justin Ashley 
Rating:
5.0

Excellent service

Richard Smith 
Rating:
5.0

Customer did not leave a comment.

Angela Kellett 
Rating:
2.0

Well I think the girls at the location I rented from wasn’t very friend .They where a little on the rude side .They acted like we was a bother and was bothering them .

SANDRA GANN 
Rating:
4.0

There were 2 issues with the vehicle. The truck pulls hard right. We were pulled over by FHP for no tail lights, luckily Kevin only got a warning. We got off the interstate and after checking the fuses he found that the fuse was blown so he had to buy a fuse and replace it. After that the lights worked.

Kevin Henderson 
Rating:
5.0

Customer did not leave a comment.

Emonds Kelly 
Rating:
5.0

Customer did not leave a comment.

Ryan Roush 
Rating:
3.0

Insurance was added and never asked ! On my online order I didn’t elect insurance never have

Derek Adams 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Matthews 
Rating:
5.0

Customer did not leave a comment.

Grady Nichols 
Rating:
5.0

It would’ve been nice for uhaul to notify me that the store closes thirty minutes before my scheduled pick up time. They stop doing trailers at 2:30pm. Thankfully a worker had come by to fix something and was able to to process my reservation. This could have detrimentally messed up the moving process as I am disabled and hired nonrefundable movers. Timing is extremely important and needs to be communicated with the stores availability before reservations can be made at that time.

Christopher Bland 
Rating:
5.0

The transmission on the cargo van seems to be slipping upon acceleration. Maybe it needs a fluid change.

edward franklin 
Rating:
5.0

Staff is great but the equipment storage yard is a mud pond.

Dennis Walker 
Rating:
1.0

They trashed all my belongings

Jake Mays 
Rating:
5.0

Customer did not leave a comment.

Denise Harper 
Rating:
4.0

Idk pretty good

Ryan McCarthy 
Rating:
5.0

Unknown

Forrest M Stair 
Rating:
5.0

The people were very friendly and knowledgeable

William Schappert 
Rating:
5.0

Customer did not leave a comment.

James Mann 
Rating:
5.0

Customer did not leave a comment.

DEBRA WILLIAMSON 
Rating:
3.0

Customer did not leave a comment.

India Young 
Rating:
5.0

Customer did not leave a comment.

James Barrow 
Rating:
1.0

I would highly recommend renters to take a picture of the odometer before leaving the property and again right after dropping the truck off after use. I rented a truck for the first time and drove the truck less than 10 miles to simply move a bed and dresser. I lived pretty close to this particular uhaul company hence why I drove less than 10 miles upon usage. They charged my account twice, once for the initial charge and once again for almost $50 saying I drove the truck almost 60 miles in less than two hours. I used the truck for only two hours and even returned it before my time limit was up. There is no way I drove almost 60 miles, broke down and packed the truck with everything I had, drove it to my house and then back again to drop off in less than two hours before my time was up and apparently drove 60 miles. Absolutely ridiculous. I called and spoke to the manager who in return hung up on me after saying she couldn’t do anything about it and refused to help. I contacted corporate to see if they could do anything but since I hadn’t taken a picture of the dash before and after use, mind you again this was my first time renting a truck, they may not be able to do anything. They’re sending someone out to see if they find any discrepancies with the truck itself and will apparently get back with me in a couple of days. If you ever rent anything make sure you take pictures for proof in case the company tries to get one over on you because this company I rented from most definitely will take advantage.

Amber Kendrick 
Rating:
5.0

Customer did not leave a comment.

Jason Schmidt 
Rating:
5.0

Customer did not leave a comment.

Paul Williams 
Rating:
5.0

Customer did not leave a comment.

Alec Thrower 
Rating:
3.0

The main bussiness is Tactical gear and guns. Which is okay but the returning the trailer was alittle tricky, probably impossible for someone without a lot of experience in backing in trailers.

Charles Purvis 
Rating:
5.0

Customer did not leave a comment.

Rachel Barrow 
Rating:
1.0

Rep. did not hook up the trailer correctly (see their pic). 1/2 mile from the store, at 35 mph, the trailer disconnected coming down a bridge. DO NOT RENT FROM THIS LOCATION. Checkout was also a test of patience. Rep kept locking up the system. WILL NOT RENT FROM THIS LOCATION AGAIN.

john darr 
Rating:
4.0

Customer did not leave a comment.

Pablo Gonzalez 
Rating:
3.0

Customer did not leave a comment.

Karen Davis 
Rating:
5.0

Customer did not leave a comment.

Danny Cullens 
Rating:
5.0

Customer did not leave a comment.

SERGEY ANDREYEV 
Rating:
2.0

Customer did not leave a comment.

Maikel curry 
Rating:
5.0

Customer did not leave a comment.

RICHARD JOHNSON 
Rating:
5.0

Very courteous and professional service

David Brooks 
Rating:
5.0

Customer did not leave a comment.

Debra Siler 
Rating:
5.0

Customer did not leave a comment.

shirley wright 
Rating:
4.0

Better maintenance/cleaning in rentals and discounted rates for mileage

Katrin Neel 
Rating:
4.0

Customer did not leave a comment.

david linden 
Rating:
5.0

N/a

Richard Smith 
Rating:
4.0

Customer did not leave a comment.

Henery Rodrigus 
Rating:
5.0

Very nice and helpful. Would recommend this location for u haul rentals

chris daniels 
Rating:
3.0

I rented and payed in fairhope ala and for return I provided the contract and there was a 40 charge for an extra day, I gave the lady the original reciept and still got charged for the extra day even when I told streets lady I didn’t feel right leaving it on sun because they were closed.

Angela Sparks 
Rating:
4.0

One dislike I have is the need to down load the app to my iPhone to scan drivers license. Not stores fault. Went to this location so I could deal with humans not apps.

Christian Robinson 
Rating:
3.0

Customer did not leave a comment.

VICKIE VAUGHN 
Rating:
3.0

Customer did not leave a comment.

Michael Monson 
Rating:
5.0

Helpful and friendly staff, I will definitely be back.

justin clements 
Rating:
5.0

I did the online drop off, so I never spoke to anyone at the store.

Chase Henderson 
Rating:
5.0

Customer did not leave a comment.

Karen Davis 
Rating:
5.0

N/A

Richard Smith 
Rating:
5.0

Customer did not leave a comment.

James Spencer 
Rating:
4.0

Customer did not leave a comment.

Shawn Anderson 
Rating:
4.0

Got charged for an extra day when I dropped it off before the estimated time. Tried scanning the code and entering items in app and it wouldn't allow me. Wife has a time stamp on camera when she took picture of odometer.

Shawn Volz 
Rating:
5.0

Customer did not leave a comment.

Jacquan Smith 
Rating:
5.0

Customer did not leave a comment.

Susan Baksa 
Rating:
5.0

Customer did not leave a comment.

Parker Borland 
Rating:
4.0

Customer did not leave a comment.

Andrew Kimberly 
Rating:
4.0

I was very pleased with the girl that helped me rent my uhaul. She was passionate about her job. She was patient with me helping me figure out the uhaul app. The u-Haul check engine light was on. The man there reassured me. It was because something got fixed but the sensor light did not, which was true I didn’t have any problems with the U-Haul. Thanks again I was in a bind and you guys delivered

Angela Ferguson 
Rating:
1.0

RUDE females...their kids running all over the place...just bad!!!

Liam Cobb 
Rating:
5.0

The drop-off was smooth and efficient. They ladies here helped me back to the location and checked me in within minutes of arriving at the site. Great work!

Patrick Connelly 
Rating:
5.0

Customer did not leave a comment.

Javier ANDUJAR 
Rating:
3.0

Paid over $115.00 for a $19.95 rental...truck was picked up with 1/2 a tank of gas...returned with 7/8 tank of gas...WTH?!?

Teresa Cobb 
Rating:
4.0

Change the check in process so I don't have to do everything on my phone at the service counter.

David Madsen 
Rating:
3.0

Customer did not leave a comment.

Melody Figueroa 
Rating:
5.0

None needed. Great customer service.

BERTHA SEISE 
Rating:
5.0

Fast and friendly service.

Linda LaVere 
Rating:
5.0

Very helpful staff. Huge U-Haul inventory. Will be back. Parking lot there is a little challenging - but worth it.

Susan Garon 
Rating:
5.0

Thank you!

Miniana Mayo 
Rating:
5.0

Customer did not leave a comment.

Omayra Jordan 
Rating:
5.0

Customer did not leave a comment.

Melissa Davis 
Rating:
5.0

Great service, friendly staff.

JOSE VEGA 
Rating:
5.0

Customer did not leave a comment.

Heather Savage 
Rating:
5.0

Employees were very helpful and friendly during pick-up and return. The only improvement needed is to have a larger parking lot for all the U-Haul equipment. Depending on what was rented, it can be a bit tricky to maneuver in the lot. Overall, extremely satisfied!

James Canlas 
Rating:
5.0

Customer did not leave a comment.

Ricky Dixon 
Rating:
5.0

The staff at ANS were awesome. They helped hook up the trailer as well as unload it when I returned it. HIGHLY recommend this location.

Andrew Wirth 
Rating:
5.0

Customer did not leave a comment.

David Rawson 
Rating:
5.0

Customer did not leave a comment.

Emily Nordquist 
Rating:
5.0

Charging me a cleaning fee is a little shady. I only had the van for 1 hour and 30 minutes lol I even swept the van out in front of the employee after i returned it. Make sure before you leave they are not going to try and stick you with a cleaning fee. How dirty or clean something is is always subjective.

walter garrigan 
Rating:
4.0

Customer did not leave a comment.

Dennis Nolan 
Rating:
5.0

Customer did not leave a comment.

John Hargis 
Rating:
5.0

Service was great. Would have been nice if van had a ball on them so had to get bigger truck.

FRANCES Hawk 
No reviews have been submitted for this location.

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