Customer Reviews for ACC Satellite
(U-Haul Neighborhood Dealer)

198 reviews

1144 W East Av   Chico, CA 95926

(530) 924-5792

Office Hours

  • Mon-Fri: 8 am–5:30 pm
  • Sat: 10 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(530) 924-5792

1144 W East Av
Chico, CA 95926

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5:30 pm
  • Sat: 10 am–3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

CASSANDRA NANCE 
Rating:
5.0

Very nice experience. Gentleman working was very courteous. I will definately use again!

Martine Stillwell 
Rating:
5.0

Super great service. The best uhaul location in Chico A+

Staci Mccaslin 
Rating:
5.0

Super fast drop off

Carrie Shankari 
Rating:
5.0

Fantastic owner Great to work with I will alwsys go here.

MARK MARKHAM 
Rating:
5.0

Great location, I had to leave my car overnight and the parking area had floodlights and security cameras

Karl wizhelena 
Rating:
5.0

Customer did not leave a comment.

kim Nelms 
Rating:
5.0

Customer did not leave a comment.

Ramsey Conlin 
Rating:
5.0

Best Uhaul place

Salvador Rodriguez 
Rating:
5.0

I would recommend everyone to go to ACC Satellite for U-Haul rentals. They go above and beyond to serve you and get you on your way safely. U-Haul sets the price and it can be expensive. But this location goes out of their way to compensate for that. Don’t go anywhere else.

Davon Barkman 
Rating:
3.0

Since it was returned on a Sunday, the business was closed, so I was unable to speak to anyone. The U-Haul equipment was kept in a locked fenced area, but I had to drop off the trailer outside this area. I was/am concerned that since I could not lock the trailer hitch, someone could easily steal the trailer after I left.

Bruce CRIST 
Rating:
5.0

Customer did not leave a comment.

Clifford Marden 
Rating:
5.0

Customer did not leave a comment.

Tyson Henry 
Rating:
5.0

Great experience! Super fast

Bette Miller 
Rating:
4.0

Customer did not leave a comment.

Alisa Carey 
Rating:
5.0

Great customer service

Anjesh Kumar 
Rating:
5.0

Nothing. It was simple and the people are friendly and helpful. This location is the only one we want to use because of how nice the people are.

Daniel Hamilton 
Rating:
5.0

After Hours drop off was easy, Lot was well lit with plenty of room

andrea godinez 
Rating:
5.0

Easy to find and super fast drop off

andy rodregiz 
Rating:
5.0

Customer did not leave a comment.

Cynthia Powers 
Rating:
5.0

This is the best Uhaul location in Chico!

CHARLES BORDERS 
Rating:
5.0

Friendly staff

marilyn gillett 
Rating:
5.0

Customer did not leave a comment.

Mary Ashlock 
Rating:
5.0

Exceptional UHaulservice

Charles Walker 
Rating:
5.0

I'm switching to this location for my future rental needs. They are fast and efficient. The actual U-Haul center takes forever.

Joshua Price 
Rating:
5.0

Customer did not leave a comment.

Les hord 
Rating:
5.0

Very nice people, getting in and out was quick!

Mary Ashlock 
Rating:
5.0

Customer did not leave a comment.

Habib Ahmadi 
Rating:
5.0

Customer did not leave a comment.

EARNEST BALMER 
Rating:
4.0

The owner was very friendly and informative. He gave excellent service. The truck was great too

John Larson 
Rating:
5.0

Customer did not leave a comment.

Benjamin Henry 
Rating:
5.0

Called to take off the additional miles and extremely helpful

Fred Ulrich 
Rating:
5.0

Customer did not leave a comment.

Nickolas McManus 
Rating:
5.0

What a wonderful uhaul retailer. I plan to go out of my way to use this specific retailer for any future moving truck rental needs I have in Chico. Wonderful service, the owner promptly and kindly helped solve an issue for us, and the truck was clean and well maintained.

Remy Bidstrup 
Rating:
3.0

Customer did not leave a comment.

Kate Barry 
Rating:
5.0

Customer did not leave a comment.

Luis Soto 
Rating:
5.0

Very quick return process

jose uecade 
Rating:
4.0

The gentleman who helped me was nice but he forgot that the vehicle always turns on on with the toe mode engaged and then I needed to turn it off if I wanted to use the economic Green mode. Unfortunately I learned this after going 47.miles .I had no idea that the tow feature came on automatically even seeing the light I wasnt going to fiddle with then instrument panel on a rented uhaul. i definitely felt a difference In over all performance with tow feature off. Too bad it wasn't for barely two miles.i learned I can take more time to ask questions or call. To ask questions from afar. I'm sure it wasn't an intentional.oversight.

Shannon Walker 
Rating:
5.0

Great customer service, very friendly. Easy check out and check in the truck.

Scott Sullivan 
Rating:
5.0

They were fast, friendly and went out of their way to make it all happen.

James Logsdon 
Rating:
5.0

Customer did not leave a comment.

Monique DeFaria 
Rating:
5.0

All was great!

juana ledezma 
Rating:
5.0

Super fast check out, really great service

Joel Cervantes 
Rating:
5.0

Awesome service, great representative!!

William Silva 
Rating:
4.0

Recommend a more thorough cabin inspection next time. There was a person's shoe in between the seats when we picked it up.

Ezequiel Canizalez 
Rating:
5.0

Very friendly and helpful getting my rental.

Adam Lagodzinski 
Rating:
5.0

Customer did not leave a comment.

Marc Breckenridge 
Rating:
3.0

I made a real effort to drop the truck off the truck at 5:00pm only to find out they closed at 2:00pm

Michael Harrison 
Rating:
5.0

No comments, everything was great! Thank you!

Andrew Lumsden 
Rating:
3.0

Customer did not leave a comment.

Michael Smith 
Rating:
5.0

Customer did not leave a comment.

Erwin Williams 
Rating:
5.0

I always rent from this location because they have best customer service.

Gary Fisher 
Rating:
5.0

Customer did not leave a comment.

Ines Luvianomorales 
Rating:
1.0

Please send emails when you are changing the location address. I was not notified, and this is a huge deal for me because I do not have a car. I chose a different location because it was walkable

Arianna Culbertson 
Rating:
5.0

I did not have the proper hitch but the owner loaded me a 2" hitch since I was returning the trailer back to his location, Great customer service A+

Suzanne sims 
Rating:
5.0

Nothing at all. Sam was excellent! He was very kind and patient with us and showed me how to load a car on the auto transport! I know I would have been left to do it by myself if it was someone other then Sam. Also, he was able to fix out last minute issue by changing our reservation from the 6x12 trailer to the 20’ Truck with the auto transport. He also waited till we drove off with the car on the transport to ensure everything was good to go. Sam has the best customer service I have ever experience!

Rayan Melendez 
Rating:
5.0

Sam and his staff provide OUTSTANDING CUSTOMER SERVICE each and every time I rent from them!

Gary Chang 
Rating:
5.0

The operator was knowledge about and helpful for what we were trying to do. It was a one way trip back to Hillsboro Oregon.

gerald beamon 
Rating:
5.0

When returning the U-Haul the person helping me was so helpful and very friendly. I would recommend that location again and again

Summer Hargrove 
Rating:
5.0

Customer did not leave a comment.

Danna Mackbarnes 
Rating:
5.0

Fast Service

JOSE LIZARAGA 
Rating:
5.0

Nothing. The salesman was excellent, friendly, and helpful. Everything was great!

J. Scott Allred 
Rating:
5.0

ACC satellite goes above and beyond for their customers. They are an amazing company and I highly recommend them to every person I ever meet.

Beth Ford 
Rating:
5.0

Customer did not leave a comment.

Haylee Clay 
Rating:
5.0

Customer did not leave a comment.

Michael Marsden 
Rating:
5.0

Customer did not leave a comment.

Jesse Sylvia 
Rating:
5.0

Customer did not leave a comment.

Scott Christopherson 
Rating:
5.0

Very helpful

MARIA MOJICA 
Rating:
5.0

I called the business after hours and left a message, they called me back within 30 minutes and guided me through the drop off process, Great customer service!

nik mohammad 
Rating:
5.0

Super easy to deal with, great service

Thomas bazan 
Rating:
5.0

Rental through website was easy and seamless. Directions to location were accurate. Yard was clean, tidy and organized. Check out was great, owner personally went over safety checks with me and did walk around inspection. We had to extend our rental by a day and owner was immediately reachable and understanding. Accommodated our needs and we so much appreciated that. I will always select this location for future rentals.

Julie Castellano 
Rating:
5.0

Customer did not leave a comment.

Mason Wiley 
Rating:
5.0

Xlnt customer service

Brent Bolstad 
Rating:
4.0

Customer did not leave a comment.

Alan Lawson 
Rating:
5.0

Absolutely awesome

Samuel Zuckerman 
Rating:
5.0

Great staff, quick drop off

Thomas bazan 
Rating:
1.0

The box trailer leaked and soaked our stuff

Stacey Taylor 
Rating:
4.0

The location is fine. Uhual corporate is a different story. I drove 11 miles in 12 hrs, pull a gallon of gas back in the truck and U-Haul Corp tried to charge me for three gallons of gas. Do the math. When I called the location, the owner said corporate was the one charging me. The location owner said he would reimburse me.

Tyler Lee 
Rating:
4.0

The truck was clean and ready to go. someone must have smoked in the cab prior and even though it was cleaned you could still smell it a bit. Not sure what to do about it. I appreciate the effort to try and remove the smell.

Teresa Eckerling 
Rating:
5.0

Customer did not leave a comment.

Amberly Cole 
Rating:
5.0

Perfect location, Great customer service A+

Dan Mcmanus 
Rating:
5.0

Sam shows excellent customer service. Would definitely use him again and recommend him to all my friends and family.

Trisha Chapman 
Rating:
5.0

Service in Chico at the uhual off W East Ave was awesome! The owner helped me out with adjusting my reservation when I was in a pinch. I really appreciate their help

Trey Rosenbalm 
Rating:
5.0

Customer did not leave a comment.

Randall Cardwell 
Rating:
5.0

Customer did not leave a comment.

Sean Nowlan 
Rating:
5.0

As always this location has the best customer service

GARY FISHER 
Rating:
3.0

Very friendly

Gregory Cardoza 
Rating:
5.0

i forgot the guys name who rented me the truck but he was very very friendly and was patiant with me.... i would rerent from this guy again if i needed too.

Martin Waterreus 
Rating:
5.0

Amazing customer service I hope you guys keep him he came on his off day to help us out. I hope he knows how helpful he was

Casey Carlson 
Rating:
5.0

Customer did not leave a comment.

Donna Daniels 
Rating:
5.0

Customer did not leave a comment.

Dan Hamilton 
Rating:
5.0

Back up cameras are a life saver, all vehicles should have one

Ian Davis 
Rating:
5.0

Customer did not leave a comment.

JOHN MELDER 
Rating:
5.0

This location was amazing! The gentleman working was very nice, thorough and courteous. Even though he was attending to someone prior to our arrival he still acknowledged me and my partner and was just very warm.

Dolores Hernandez 
Rating:
5.0

I’d recommend this place to everyone, they are nice and helpful and we had a really nice man help us unhitch. I love when places have happy employees!

Anita Servin 
Rating:
5.0

Customer did not leave a comment.

richard reyna 
Rating:
5.0

Very friendly staff, A+ service at this location

Michael Carr 
Rating:
4.0

Customer did not leave a comment.

Edward Mercier 
Rating:
5.0

Truck was maintained and clean, I would recommend this dealer

GARY FISHER 
Rating:
5.0

Very much recommend this U-haul location

angela howell 
No reviews have been submitted for this location.

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