Customer Reviews for ABC Self Storage
(U-Haul Neighborhood Dealer)

1,569 reviews

12 Ossie Rd Rte 116   Middlebury, VT 05753
(Rt 7 & 116)

(802) 388-4592

Office Hours

  • Monday:
    9 am - 1 pm / 2 pm - 2:30 pm
  • Tuesday:
    Closed
  • Wednesday - Thursday:
    9 am - 1 pm / 2 pm - 2:30 pm
  • Friday:
    9 am - 1 pm / 2 pm - 5 pm
  • Saturday:
    9 am - 1 pm / 2 pm - 2:30 pm
  • Sunday:
    11 am - 1 pm / 2 pm - 3 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(802) 388-4592

12 Ossie Rd Rte 116
Middlebury, VT 05753
(Rt 7 & 116)

Services at this Location:

Office Hours

  • Monday:
    9 am - 1 pm / 2 pm - 2:30 pm
  • Tuesday:
    Closed
  • Wednesday - Thursday:
    9 am - 1 pm / 2 pm - 2:30 pm
  • Friday:
    9 am - 1 pm / 2 pm - 5 pm
  • Saturday:
    9 am - 1 pm / 2 pm - 2:30 pm
  • Sunday:
    11 am - 1 pm / 2 pm - 3 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Knowledgable, Friendly. Thorough.

Steven Sparkes 
Rating:
5.0

Brad takes his job very seriously and it is a pleasure using his uhaul location several tines a year.

Ken Villeneuve 
Rating:
3.0

No one was there.

Michael balch 
Rating:
5.0

Customer did not leave a comment.

Bob Gordon 
Rating:
5.0

This was probably the best rental experience I have had. The representative was very personable and knowledgeable. This helped tremendously when getting everything we needed for our move. Even recommending items to make the transition easier. I guess the only thing that didn't work out for us was the lock set we purchased. The disc style locks are not wide enough to lock the latches on the roll-up doors of the trucks. This was very minor and somewhat insignificant, but it was the only the only hiccup during the move. I would definitely recommend this location to friends and family.

Chris Cannizzaro 
Rating:
5.0

Customer did not leave a comment.

stephen buxton 
Rating:
5.0

Customer did not leave a comment.

john decotis 
Rating:
5.0

Great

KEN BACKUS 
Rating:
5.0

The person who helped us was quite friendly and willing to find a truck that fit our needs. He is in the right profession!

WILL HOLMES 
Rating:
5.0

The gentlemen at ABC self storage was more than helpful. He went above and beyond to make sure I had the right hitch set up and weight distribution on the trailer for what I was hauling. I highly recommend anyone needing a U-Haul in the area to seek out this rental location. 5 stars.

Nickolas LaFrance 
Rating:
5.0

Service was excellent

William Huckabay 
Rating:
5.0

Operator was very helpful with information on the different trucks, and why I was upgraded to a different truck. The upgraded truck was great , performed great, and got the job done with no issues. Thank you so much to ABC Storage.

Christopher Gramza 
Rating:
5.0

Customer did not leave a comment.

alma briggs 
Rating:
5.0

Not much. Maybe increase cell reception in the area, but that’s nothin your control.

Chris Palmer 
Rating:
4.0

Customer did not leave a comment.

John Ferriss 
Rating:
3.0

dropped off the truck at the location, it was closed so it was self serve, no issues

Laura Renaud 
Rating:
5.0

Customer did not leave a comment.

Patrick Salomon 
Rating:
5.0

Customer did not leave a comment.

Mark Petersen 
Rating:
5.0

always a friendly and most accommodating local provider

randy kritkausky 
Rating:
4.0

Customer did not leave a comment.

Joseph Delmonaco 
Rating:
4.0

Customer did not leave a comment.

Jonathan Barth 
Rating:
5.0

Customer did not leave a comment.

George Chapline 
Rating:
5.0

there was no one there so i drop off the Trailor and left the paperwork in the drop box..

Jody Atkins 
Rating:
5.0

Customer did not leave a comment.

wendy beach 
Rating:
5.0

Customer did not leave a comment.

Martin Lohner 
Rating:
5.0

Customer did not leave a comment.

Heather Leonard 
Rating:
5.0

Fantastic service! The gentleman who took care of us was kind and considerate and kowledgeable. We were late for pick up and he called to make sure that we were okay and still coming. He fully explained any questions I had. I'll most certainly be coming back when I need to rent again!

Kate Beaman-Martinez 
Rating:
5.0

Customer did not leave a comment.

Roland Mcglashan 
Rating:
5.0

Customer did not leave a comment.

Hayley Coble 
Rating:
5.0

Customer did not leave a comment.

Meara Harrison Townsend 
Rating:
5.0

Excellent and knowledgeable manager who accommodated to all our needs. Truck ran well and the return was easy.

Anthony Seeger 
Rating:
5.0

It was a perfect experience - no need to add anything.

laurie harvey 
Rating:
5.0

I cannot think of anything. the person in Middlebury, VT was great in explaining everything, he made it easy for me.

paulette platero 
Rating:
4.0

Customer did not leave a comment.

suzanne atherholt 
Rating:
5.0

The owner was very friendly, kind and knowledgeable.

Erik Strand 
Rating:
5.0

Customer did not leave a comment.

roland audet 
Rating:
5.0

Easy to rent and return. Brad has a nice operation. Very efficient.

Greg Smela 
Rating:
5.0

Also ways make sure your truck is working properly when you start driving. The gentleman at the u Hal place was very nice and helpful. I have done business with him be for and good and far man. The peole that had the truck be for me was not properly informed the gentleman at the store about its problems. So when I got the first truck I went down the rood and had to turn back. it did not feel right. when I got back i told the gentleman about how the truck was feeling and what it was doing. So he was so nice and got me a different truck . Also he was going to give the truck a ride to see what was going on with it. I thank him so much for doing this. the next truck drove really well. I was so glad. like is said this place is a really good one. I will always go back there .

Eva Poro 
Rating:
5.0

Have had several truck and trailer rentals from this location. Every experience was excellent.

Steve Alario 
Rating:
5.0

Brad is a great guy. He always tries his best to make the rental a success and I appreciate that a lot.

Ken Villeneuve 
Rating:
4.0

Customer did not leave a comment.

Maija Chamberlain 
Rating:
5.0

Great job

Steve Alario 
Rating:
5.0

Customer did not leave a comment.

rick emilo 
Rating:
5.0

Customer did not leave a comment.

richard morris 
Rating:
5.0

Customer did not leave a comment.

Jessie Prieto 
Rating:
5.0

Not much. He goes out of his way to make sure things are right, is friendly. helpful and represents your company extremely well.

Paul Parsons 
Rating:
5.0

Customer did not leave a comment.

Jessie Prieto 
Rating:
5.0

Customer did not leave a comment.

Derek Burnette 
Rating:
5.0

Customer did not leave a comment.

elizabeth Robinson 
Rating:
5.0

Attendant at this facility was extremely helpful and professional. Experience was easy and stress free. Thank you for your services. Very satisfied customer

JAMES LYMBURNER 
Rating:
5.0

Excellent service. Very satisfied customer. Trucks were absolutely fine and customer service was 5 star. Professional and courteous.

JAMES LYMBURNER 
Rating:
5.0

Customer did not leave a comment.

William Gunger 
Rating:
5.0

Great job with the return. Cares about the customer!

Brian Gebo 
Rating:
3.0

Drop off location was not open.

Jared Lester 
Rating:
5.0

Customer did not leave a comment.

Greg Hamilton 
Rating:
3.0

The U-Haul system allowed me to drop off at a time that the location was closed, then made it difficult for me to drop off after hours. This location does not have good cell phone service, so dropping off via the app is impossible for this location.

Ariel Voorhees 
Rating:
5.0

Excellent customer service. Very knowledgeable and efficient. Great experience.

callie litchfield 
Rating:
5.0

Keep going what you're doing. I rented an appliance dolly to move a stove and refrigerator. Best ten dollars I ever spent.

DANIEL COMMINS 
Rating:
5.0

Customer did not leave a comment.

Alice White 
Rating:
5.0

Customer did not leave a comment.

GARY RUTHERFORD 
Rating:
4.0

Customer did not leave a comment.

Paul Dorell 
Rating:
5.0

Customer did not leave a comment.

russ lawton 
Rating:
5.0

Customer did not leave a comment.

Anna Ferry 
Rating:
5.0

All good. Thank you!

Genevieve Bertrum 
Rating:
5.0

Customer did not leave a comment.

Louise Piche 
Rating:
5.0

Very helpful and easy to work with! Thank you!

Peter Wallis 
Rating:
5.0

Customer did not leave a comment.

Kevin Lawrence 
Rating:
5.0

Customer did not leave a comment.

Margaret Yolman 
Rating:
5.0

Customer did not leave a comment.

RYAN EMILIO 
Rating:
4.0

Longer hours open

stanley bunal 
Rating:
5.0

Customer did not leave a comment.

Joseph Smith 
Rating:
5.0

Customer did not leave a comment.

GEORGE HORNBECK 
Rating:
5.0

Customer did not leave a comment.

Benjamin Lucarelli 
Rating:
3.0

Customer did not leave a comment.

Julie Potter 
Rating:
5.0

Spot on service there. Great customer service. The Motorcycle trailer is just the right size for moving bulky but light objects around town.

Gary Novosel 
Rating:
4.0

Customer did not leave a comment.

john lecompte 
Rating:
5.0

Customer did not leave a comment.

ron rost 
Rating:
5.0

Brad was great. He really explained everything and made pick up and drop off a breeze. Couldn’t have gone smoother. I would highly recommend this location.

Carrie Wyse 
Rating:
5.0

Customer did not leave a comment.

Jeremy Wheeler 
Rating:
5.0

Nothing. The gentleman was helpful and went above the call of duty to help us

duane straw 
Rating:
5.0

Customer did not leave a comment.

bill huckabay 
Rating:
5.0

Customer did not leave a comment.

Roland Mcglashan 
Rating:
5.0

Nothing

Sarah Tully 
Rating:
5.0

Customer did not leave a comment.

steve melanson 
Rating:
5.0

Brad as always is efficient & pleasant to work with. Great service.

Walter Stowell 
Rating:
5.0

Customer did not leave a comment.

Michael Shore 
Rating:
5.0

I did not see improvement needed. The attendent was helpful, knew the equipment, attentive to safety.

Stephen Meholic 
Rating:
3.0

The message on the website was different than actual life. We arrived to find the location office closed. The app to do drop off was okay.

rebecca mcgrath 
Rating:
4.0

Customer did not leave a comment.

albert cousineau 
Rating:
5.0

Just a few little glitches with the truck door. Needs some repair. Otherwise perfect!

fran bull 
Rating:
5.0

Brad was excellent

Walter Stowell 
Rating:
5.0

Customer did not leave a comment.

PHILLIP KING 
Rating:
5.0

Customer did not leave a comment.

Mark Koenig 
Rating:
5.0

For self check in after hours the u-haul site requires a photo of the equipment, but you are not allowed to upload the photo, you are supposed to take the picture and the site will search for it. If your photos are not stored where the site expects, such as on your phones memory card, or in a folder with a different name then expected, you cannot complete self checkout. The owner of the uhaul location I went to advised me that he knew of the problem and would not charge the extra fee for dropping off equipment after hours without completing self checkout. The uhaul rental site added over $120 dollars of equipment during the checkout process and has a link to skip extra equipment, simply setting all the equipment to zero does not allow you to progress through the checkout. There was a $5 safe trip fee added to my bill that I had not agreed to. Perhaps it is added if you try to speak to a customer service rep about not being able to complete the self checkout (20 minute wait time to speak to one, 10 minutes for text chat).

John Runyan 
Rating:
5.0

Customer did not leave a comment.

Bobby Lau 
Rating:
5.0

Great service. Very friendly.

john skogstrom 
Rating:
5.0

Customer did not leave a comment.

Martha KashkinGrollier 
Rating:
5.0

Customer did not leave a comment.

ruth talentino 
Rating:
4.0

Customer did not leave a comment.

Charles Poarch 
Rating:
5.0

Customer did not leave a comment.

seth lafountain 
Rating:
5.0

Customer did not leave a comment.

dexter lewis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamie Ruggerio  |  Overall Experience 
Rating:
5.0

Very convenient and easy to use.

andrew blazye  |  Overall Experience 
Rating:
4.0

When I moved to Middlebury, I found that I hadn’t downsized enogh. The staff we great in informing me of options, providing internet access, and help with a padlock. Good people to work with.

DAVID DEVINE  |  Overall Experience 
Rating:
5.0

I would highly recommend ABC self storage. Their units are clean, nicely taken care of, safe, and well-maintained. When I needed help, they were at the ready at all times. I very much enjoyed them.

KANDICE HELLER  |  Overall Experience 
Rating:
5.0

Great service

MICHELLE DAIGNAULT  |  Overall Experience 
Rating:
5.0

Easy to work with and very friendly.

linda glew  |  Overall Experience 
Rating:
5.0

Very clean and friendly place. That's all one needs when going through a transition! It helped me tremendously! Good luck!

ana macleod  |  Overall Experience 
Rating:
4.0

Very professional

DAVID LEE  |  Overall Experience 
Rating:
5.0

The unit was perfect for our needs; the staff is exceptional, they were really helpful and provided us with some great tips; highly recommend!

MARVin VILLANUEVA  |  Overall Experience 
Rating:
5.0

When I had a problem with my lock, the staff person was extremely helpful and resolved the problem for me. I had no other problems.

SCOTT HILL  |  Overall Experience 
Rating:
4.0

Very satisfied with facility and management

Privacy Request  |  First Impressions 
Rating:
5.0

Complex is very clean. I like that we chose our own code for the keypad, which means a record of who gains access when.

Privacy Request  |  First Impressions 
Rating:
3.0

Everything was fine

ELIZABETH DEMARAIS  |  First Impressions 
Rating:
5.0

Very friendly and accommodating service. Am pleased with the experience!!

JOHN PRUSHKO  |  First Impressions 
No reviews have been submitted for this location.

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