Customer service at this location is excellent.
Corey Wyatt
Customer Reviews for ABC Auto Boat & RV Storage Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Chuck is awesome. I will always rent from ABC Storage & Uhaul in Port Orchard Washington.
TONYA MORRISFriendly, professional and great service.
FRANCOIS VIGNERONLove the guy who runs the place. He's always friendly, funny, and so helpful. Equipment is always in great condition.
Julie EstradaJust keep up the awesome customer service!
Alex KehmOn the 26 foot trucks, they should provide assistance to make sure the mirrors are in the correct position since it requires an Allen wrench to adjust for safety, prior to leaving the lot. Other than that they are a great place to get a truck.
Eda EgashiraEverything was perfect. The right equipment was ready when I arrived.
PATRICIA SALAS SALASSuppurb counter person.
KIM CORCORANChucks an amazing guy, super easy and stress free rental every time
MICHAEL BRUSSARDKeep up the good work
Jason CookIt would be nice to have wifi access in the parking lot for uploading photos while completing the online return.
CODY NIEMINice guy, well prepared, goods help. Thank you!
John BramwellThe guy that helped was amazing!
MATTHEW WYATTGreat customer service! I will chose this location again.
Keith Gartonnothing, Great Customer Service
Kerry StevensI have been a loyal faithful client for about ten years & I won't go anywhere else...
WILLIAM CASTLEChuck was awesome !
PATRICK JOHNSONVery professionally managed, great customer service and support.
FRANCOIS VIGNERONAwesome service. Great vibe in the office, lots of local old historical photos. I Was in and out in no time flat.
JESSIE METZFast & friendly service.
Chon Nguyen JrSmooth, clean process. This is the third time I’ve rented a motorcycle trailer from this location. Always an easy process.
Constince SanchezCustomer service was excellent.
Douglas TaylorNothing! It’s the best!
TOMMY THOMASBest customer service.
DAVID HattonVery easy in and out. Everything worked 100%.
mike parkerStaff here are super friendly and helpful. This is mo goto U-haul. Great service every time.
Daniel WeltyNo improvement needed! Great service that started with first phone call to ask about availability. They gave us referrals for other possibilities if needed. The price was good, friendly and easy process!!
JIM GOINNothing that I can think of. They are the most helpful people and very understanding with things!! Great customer service and a life saver when things didn't go as planned!!!
Meaghan HallockChuck was extremely friendly and helpful and turned a frustrating time on my part into a very positive experience.
Shawn WalkerNothing Great Service
BARRY SONENSHEINNothing. Great customer service. Polite, and fun too talk to
Michael HavenExcellent service, would recommend. Super helpful.
Roxanne AikenNo improvements needed! Great customer service and value.
Steve Hidaythe employee called me by name and was on top of his game!
Saul HernandezThere was broken glass in the trailer and little pieces of trash. I swept it out, but didn’t notice it until after I had put items in the trailer. The gentleman that rented the trailer to me was wonderful. He went above and beyond and was very helpful.
Roxanne AikenGive more freedom to the individual locations that rent u-haul. I love them to rent everything in their yard. At any time to make money.
JAMES DESThe truck was ready, the staff person was very friendly and helpful.
Robert RegovichExcellent Customer Service!!!!
FREDRICK AVERYExcellent service and friendly atmosphere!
Donald FraserThis is by far the best location, super friendly
Raymond SuttonThere needs to be customer-accessible wifi outside the office to facilitate online returns. Cell service is weak and uploading pictures is difficult.
Cody NiemiBest U-Haul location around
Maxwell KnowlesFriendly personnel and professional level service - an excellent location.
Sam BlanchardAwesome, friendly customer service.
DARRELL DIXONFriendly, easy process. Out in minutes
Dennis DuffVery nice experience. Would use this company again
LARRY DAEHELERBest service I’ve ever had with uhaul
Jerry MeyersExcellent customer service
Martin ShepherdGreat customer service, friendly and welcoming. Very fast rental processing and checkout! 10/10 would recommend!
Kory MahoneySuper great experience. I don’t remember the gentleman’s name who helped me but he was awesome.
Reinout SchooldermanNothing. Awesome customer service!!
Michael ConoverThis is my second time renting a motorcycle trailer from this location. Excellent service, has the equipment needed, timely checkin and return. Overall great experience.
Constince SanchezAwesome customer service.
Todd McCoyExcellent customer service. Chuck behind the counter is super nice. Always a pleasure to work U-Haul.
Steven PerezChuck was super helpful
Nick FleetwoodWe were given the wrong truck, a 10 ft when we reserved a 15 foot. We were called after we left the location but told that the paperwork would be too much if we came and switched the truck so we would been given a "deal" on the rental. Well, that deal was just being able to bring it back a few hours later than scheduled. We did not have a ramp and due to the smaller size had to make more trips than planned which caused us more cost in mileage. So that "deal" was really just to cover themselves and ended up costing us more money and time. Go somewhere else.
Leah BaughThe gentleman behind the counter (?Chuck?) was very personable and helpful both when we checked in and out. Prior to our arrival he had even noticed that there were two reservations with the same last name, and called to make sure that this wasn't a mix-up and that we really did want two trucks!
James TOOPI use this location as much as possible because of the customer service and condition of the trucks. Thanks again!, Julie Wall
Julie WallThe first location I went to near the Gorst gas station was not only in an unmarked locksmith shop, but the man inside was of no help and directed me to the app. When I explained the app didn't work he told me to call the phone line for them to do it. I was super confused on why he refused to help. When I booked online they send me to the ABC Boats and RV uhaul rental location and I was greeted by one of the most helpful men. I'm embarrassed to say I didn't get his name. The quoted price online was easily a few hundred Dollars which he said was ridiculous for me traveling close to about 7 miles away. He cancelled that order. As his local system was down, he used his own phone to help me book(because my app wasn't working still) and found a way to make the total close to a quarter of the original charge before taxes and fees for 1 day of use. I ended up calling him early the next day and asking to extend the return time. He said I could drop it off the same time the following day. Due to some familial chaos and a short trip to the hospital later, I sadly wasn't able to use the 2nd day I paid for and I returned the truck early. He was so kind as to not hold me to that 2nd days cost and show me some human kindness. A truly positive and kind man.
Megan SaylorsThe gentleman manning the counter was so kind and helpful
Josh WooBest U-haul in the area!
Stephen GranitoImprovement not needed.
Michael YochumBest Uhaul dealer around Customer service is the best
DAN PARKERChuck is a great representative of customer service, you all should be proud to have him. JJ
John JohnsonThis place is really professional and really efficient to get you your rental needs so I highly recommend this location
Ty Lindsay