Customer Reviews for AAA Storage Brenham
(U-Haul Neighborhood Dealer)

243 reviews

4205 Hwy 36 N   Brenham, TX 77833

(979) 421-9349

Office Hours

  • Mon-Fri: 9:30 am–6 pm
  • Sat: 8 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(979) 421-9349

4205 Hwy 36 N
Brenham, TX 77833

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–6 pm
  • Sat: 8 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

All good

James Elford 
Rating:
5.0

Used online after hours service to check in. Fast and easy

Kendra Korthauer 
Rating:
5.0

Customer did not leave a comment.

Hordan brumett 
Rating:
4.0

Customer did not leave a comment.

Gary Edmonds 
Rating:
3.0

Tell them in advance to bring extra muscle. I had to get another customer to assist with the trailer because the employee and I could not lift the tongue to hook the trailer up. Then the trailer was not chocked and rolled back into another trailer which lodged that trailer's tongue underneath the one I had rented.

Sedonia Powell 
Rating:
5.0

Customer did not leave a comment.

amy lessing 
Rating:
5.0

Customer did not leave a comment.

Travis Warzon 
Rating:
5.0

Customer did not leave a comment.

Frankie Robbins 
Rating:
5.0

Self return is helpful.

cherryl gilmore 
Rating:
5.0

Customer did not leave a comment.

Bob Williamson 
Rating:
5.0

Excellent service. Fast and friendly.

DOUGLAS BERGEZ 
Rating:
5.0

Only thing I can think of is there needs to be a sign that states “all prepaid cards will need deposit” on door. Everything was perfect

Jonathan Davidson 
Rating:
3.0

Customer did not leave a comment.

JUAN SPIVEY 
Rating:
4.0

Customer did not leave a comment.

Charles Hickman 
Rating:
5.0

Customer did not leave a comment.

Doris Lott 
Rating:
4.0

Customer did not leave a comment.

Christina Dougan 
Rating:
5.0

Customer did not leave a comment.

Patti Koch 
Rating:
5.0

Customer did not leave a comment.

Philip Martinez 
Rating:
5.0

Customer did not leave a comment.

Carl Horn 
Rating:
3.0

Customer did not leave a comment.

Joseph Hopkins 
Rating:
5.0

Customer did not leave a comment.

JOE PASCHAL 
Rating:
5.0

Very professional, helpful, courteous and friendly. I will use them again.

Kimberly Leverett 
Rating:
5.0

Customer did not leave a comment.

Justin Baker 
Rating:
5.0

Customer did not leave a comment.

Fraser Grant 
Rating:
5.0

Customer did not leave a comment.

Freddie Thomas 
Rating:
5.0

Customer did not leave a comment.

James Wilkinson 
Rating:
5.0

Complete detail, of operation if the person don't know how operate. Make sure all rubber connector are on all hooks so chains don't come off while in transport.

Billy adams 
Rating:
5.0

I have rented from the Brenham store on HWY 36 several times and have never been disappointed. Owner of store has always been helpful and informative and I have never been disappointed. I would always recommend this store to anyone that was looking for rental.

PEGGY GILL 
Rating:
5.0

Customer did not leave a comment.

LINDA HUSTON 
Rating:
5.0

Great Customer Service

Jessie Mikeska 
Rating:
5.0

Customer did not leave a comment.

Frankie Robbins 
Rating:
5.0

Customer did not leave a comment.

arboir antiques 
Rating:
5.0

My experience was as good as it could get and all of my expectations were met or exceeded. I would definitely used this location to rent again.

John Budge 
Rating:
5.0

Customer did not leave a comment.

Carl Horn 
Rating:
3.0

Customer did not leave a comment.

Tim Glasco 
Rating:
5.0

Can't think of a thing.

Unice Bass 
Rating:
5.0

Very smooth process using my phone overall..Truck was dusty and mildly dirty like a work truck, but I guess that’s normal.

Troy Carroll 
Rating:
4.0

Customer did not leave a comment.

LENETTE RIDYOLPH 
Rating:
5.0

Customer did not leave a comment.

Brad Wahlert 
Rating:
5.0

Nothing Everthing was handled wonderfully great customer service

stephanie ogle 
Rating:
5.0

Customer service was excellent! My only complaint would be the difficulty of location. It would be helpful if the facility had flags with AAA name waving at the entrance of parking lot or at the end of hwy.

priscilla Garza 
Rating:
5.0

Melody was fantastic in getting this set up and got me out the door quickly

Barry Graff 
Rating:
5.0

Customer did not leave a comment.

nick tzitzis 
Rating:
5.0

Very pleased with this facility and the person working there.

Durward Cates 
Rating:
5.0

Customer service was super, she was very helpful and friendly.

Evelyn Porter 
Rating:
5.0

Customer did not leave a comment.

larry mitschke 
Rating:
5.0

Great communication and convenient drop off

Efrain Garcia 
Rating:
5.0

Customer did not leave a comment.

LANCE ALDRIDGE 
Rating:
4.0

Dropped off key and truck after hours.

Melody Taylor 
Rating:
5.0

Mrs Smith was very helpful and accommodating. We appreciate it. Thank you.

Richard Ward 
Rating:
5.0

The owner meet me outside and took care of everything within 10 minutes. Great Customer Service.

Marcus Martin 
Rating:
5.0

Great personnel, very professional

THOMAS Hunnicutt 
Rating:
5.0

Customer did not leave a comment.

Kim Allen 
Rating:
5.0

Very nice lady at the counter!

Valerie Quast 
Rating:
5.0

very helpful and friendly. great experience

Justin Baker 
Rating:
5.0

Customer did not leave a comment.

DAVID BRANNEN 
Rating:
5.0

Customer did not leave a comment.

matthew elbaum 
Rating:
5.0

Mellonie was awesome! She was so helpful with everything! I really appreciate her bubbly personality and her willingness to help me through this process.

Sandy Bostick 
Rating:
4.0

Problem the a/c system. Not working

Cesar Ortiz-Lopes 
Rating:
5.0

Customer did not leave a comment.

LINDA HUSTON 
Rating:
5.0

Lady in front office was very knowledgeable and helpful in helping me with my choice. She helped us with the hookup and showed us how to unhook trailer. Will always go back when I need help in moving.

PEGGY GILL 
Rating:
5.0

Customer did not leave a comment.

Kerry Neden 
Rating:
5.0

Customer did not leave a comment.

Julian Brooks 
Rating:
5.0

Honestly there was nothing to improve on. Everything ran smooth and the young lady (I don’t recall her name) was such a joy while setting me up. The process was clearly explained and ran smooth. Definitely a 5 star experience

Jason Mays 
Rating:
5.0

Customer did not leave a comment.

Adrian Cepeda 
Rating:
5.0

WOW!

LAWRENCE WILSON 
Rating:
5.0

Customer did not leave a comment.

COREE DUNCAN 
Rating:
4.0

Customer did not leave a comment.

keith brast 
Rating:
5.0

Customer did not leave a comment.

Stanley Sablatura 
Rating:
1.0

My experience with Uhaul as a whole was terrible. The unprompted cancellation, last minute changes in pickup locations, constantly changing information, and terrible customer service from some individuals give me no reason to ever recommend this company to anyone. There were some very helpful individuals (Angela at the Bluff Springs pickup location was enormously helpful), and some very unprofessional ones, but overall the company has glaring issues in communication and organization. I would strongly recommend anyone reading this to consider any other option for moving.

Sean Mecredy 
Rating:
5.0

Everything worked out very well. Very friendly and helpful.

KELLI REMMERT 
Rating:
1.0

The unit I rented was not available at location designated. Had to drive almost 50 miles to pick up the unit received. I rented a certain size and received a confirmation to the order, with price confirmed. Upon pick up, which was not available, is the reason I traveled the extra mileage and incurred an increased charge.After notifying headquarters I was given a runaround and no resolution was attained. Needless to say, this was not a satisfying experience and I will never, I mean never use U-haul again, nor will I ever recommend your service to anyone. It was an ugly and costly experience!

David Sefcik 
Rating:
5.0

Nothing. Everything was great!

Sandra Lester 
Rating:
5.0

Customer did not leave a comment.

Diana Nguyen 
Rating:
5.0

Customer did not leave a comment.

Geneva Stafford 
Rating:
4.0

Left turn signal not working, right reverse light not working other than that everything was great.

carl Horn 
Rating:
4.0

Personnel was very helpful. I would suggest that you check the mirrors. The driver side mirror was night tight enough and would not stay where you put it. This presented a problem in being able to see. I called another uhaul location and they didn't have an allen wrench to tighten so had to call road service. Include the allen wrench in the truck and this would save a lot of problems. This is the second time I have had an issue with the mirror and including the wrench would have avoided this.

Christy Sudderth 
Rating:
3.0

Customer did not leave a comment.

Glen Abshire 
Rating:
5.0

It’s a shame they are closing

BRYAN HOBSON 
Rating:
5.0

Customer did not leave a comment.

MILLARD Davis 
Rating:
5.0

Customer did not leave a comment.

Jacob Milburn 
Rating:
4.0

if customer reserves a unit then it should be kept but apparently someone else got it Hempstead Tx and i had to drive to Brenham. when I reserved unit on 08/01 it as available

Miguel Ordonez 
Rating:
5.0

Customer did not leave a comment.

Jorja Schuhknecht 
Rating:
5.0

Tail light was not functioning locations are unable to correct this situation and even sitting at a large location in Round Rock Texas I had to call roadside assistance and wait about an hour because absolutely no locations carry a taillight. However they were very nice and at least tried to help. Another location I approached at 5412 N Lamar Rd in Austin TX had very rude counter agents and demanded me call roadside assistance and refused to provide the phone number or even make any attempt to provide any assistance the counter agent was extremely rude and was yelling at the outside worker that was making an attempt to help me in some capacity. Yelling "He's going to have to look up the number I don't have it!" I'm never going to recommend this location to anyone because of that.

MICHAEL DAVILA 
Rating:
2.0

the automated check in and check out systems malfunction. I had to try for a full hour to get checked in and received additional requests for verification which were misplaced. who carries their passport or rental agreements around on a daily basis. can ask this in advance but not when trying to get a truck going in the middle of nowhere away from home. checkout malfunctioned to a point I could not complete the process. Not happy at all. but not sure you care.

MARC POTEMANS 
Rating:
3.0

That trailer was a pos

Jason Chavierd 
Rating:
5.0

Customer did not leave a comment.

JAMES SMITH 
Rating:
5.0

My experience with this UHaul location was excellent! The manager Melody is so honest and accommodating. I would recommend AAA Storage Brenham to my family and anyone else needing help moving or storing your home valuable or antique family heirlooms or furniture.

Brian Baird 
Rating:
5.0

Customer did not leave a comment.

billy jordan 
Rating:
5.0

Helpful quick

karen hillyard 
Rating:
1.0

This review is not for the location. This review is for UHAUL. I was supposed to get my truck from a location here in town and three days later they changed truck size and location on me to a town nearby. Then the night before I have to start loading up I get a call and am told that I have to pick the truck up an HOUR AWAY! I was moved around too many times and had to get an uber to pick me up and literally had to pay expensive gas to an hour away location! I am a disabled veteran awaiting back surgeries. That is why I made reservation days ahead and confirmed my spot. WTH UHAUL??? I literally had to spend three times the original money due to gas uber plus two extra hours due to the drive's worst experience ever!

Jose Picena 
Rating:
5.0

This is won of the best U-Haul locations in Texas!!

Brian Baird 
Rating:
5.0

It’s was totally awesome great and perfect. When we move again it will be U- haul all the way. Thank you her everything in finding us a trailer for last Saturday. It was the perfect size.

danny Steck 
Rating:
5.0

Customer did not leave a comment.

russel martin 
Rating:
4.0

We had ordered blankets for the move but there were none in the truck at the time of pickup

Elizabeth McCarty 
Rating:
4.0

The truck kept on breaking down while trying to move

BRIAN ODOM 
Rating:
5.0

Customer did not leave a comment.

Tyler Kaltwasser 
Rating:
5.0

Customer did not leave a comment.

Carolyn Watson 
Rating:
4.0

Customer did not leave a comment.

Kenneth Arechuk 
Rating:
3.0

Agent told us we would have 400 miles, but we're given less than 3.

Debbie Nissen-Maloney 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top