Customer Reviews for AA Northland Stor All LLC
(U-Haul Neighborhood Dealer)

333 reviews

5150 NW Waukomis Dr   Northmoor, MO 64151
(S Of I-29 on waukomis dr)

(816) 505-9410

Office Hours

  • Mon-Fri: 8:30 am–4:45 pm
  • Sat: 8:30 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(816) 505-9410

5150 NW Waukomis Dr
Northmoor, MO 64151
(S Of I-29 on waukomis dr)

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–4:45 pm
  • Sat: 8:30 am–4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Rose Turner 
Rating:
4.0

Customer did not leave a comment.

Jennifer Williams 
Rating:
5.0

Customer did not leave a comment.

Thomas A Phillips 
Rating:
5.0

Customer did not leave a comment.

MICHAEL VANDENBERG 
Rating:
5.0

Rachel was incredibly accommodating. She went out of her way to help me out and I couldn’t be more grateful! Great place to rent from

Evan Pigg 
Rating:
5.0

Customer did not leave a comment.

STEVEN KETCHUM 
Rating:
4.0

Customer did not leave a comment.

Katherine Gazdziak 
Rating:
1.0

The agent (Kim Jones) was exceptionally rude. I have a feeding tube and could not walk down the hill to retrieve the truck. She then commented that I probably shouldn’t be driving. I should not have to explain a medical condition in order to be treated with dignity and respect. When I told her this was unlike any experience I’d had with U-Haul she said “I don’t care, I don’t work for U-Haul!” If I were to offer advice it would be that even contractors be trained to treat your customers with dignity and respect as a minimum. Thank God for the maintenance gentleman who willingly went down the hill to retrieve the truck.

Teesha Miller 
Rating:
5.0

Customer did not leave a comment.

Jennifer Goens 
Rating:
5.0

I made my reservation on the App, even contacted them later to adjust the return time with no problems. Very easy process, everything was ready, clean and in new, great condition. Check out after hours was easy through the app. I did have issues getting the app to locate me at the address where I was returning it, most likely a cel service issue. Thank you UHaul and the staff at AA Northland Stor. I will definitely use again.

DOUGLAS BACON 
Rating:
5.0

Customer did not leave a comment.

Zachary Shubin 
Rating:
5.0

Customer did not leave a comment.

Rick Pixler 
Rating:
5.0

The best experience ever. I'll be back

Leo Hoh 
Rating:
5.0

Well,the service is that you have to do it for me and my family is really good. The Truck is working really well.

depruna fichipwe 
Rating:
4.0

Customer did not leave a comment.

Jamie Cole 
Rating:
4.0

Customer did not leave a comment.

Steve Hubbard 
Rating:
5.0

Customer did not leave a comment.

Kent Grove 
Rating:
5.0

Customer did not leave a comment.

Sheryl Phinney 
Rating:
3.0

Customer did not leave a comment.

Michael Herting 
Rating:
3.0

It was fine I guess money talks n most places at this one you gotta have a card

Matthew Pettijohn 
Rating:
5.0

Customer did not leave a comment.

Greg Maass 
Rating:
2.0

Customer did not leave a comment.

Ashley Ford 
Rating:
5.0

Customer did not leave a comment.

Jonathan Hammond 
Rating:
4.0

Customer did not leave a comment.

Jon Foster 
Rating:
5.0

Customer did not leave a comment.

Michael Robinson 
Rating:
4.0

Customer did not leave a comment.

Miya Halla 
Rating:
1.0

I was charge twice and it’s not resolved due to a nationwide issue

Taylor Gregg 
Rating:
3.0

Brakes needed service Charged for gas. Your self reporting and poor measurements are unacceptable. Will use other options in future. Your business’s practices are becoming predatory.

John Calvert 
Rating:
5.0

The drop off location was great, easy drop off without complications. I only wish someone would have been there to check the truck in front of me and explain the bogus fees added later.

Luis Sainz 
Rating:
5.0

Customer did not leave a comment.

charles gichui 
Rating:
5.0

Customer did not leave a comment.

Leanna Schones 
Rating:
5.0

Customer did not leave a comment.

Steven Johnson 
Rating:
5.0

All was perfect, felt welcomed and well taken care of!

Jon Chapman 
Rating:
3.0

We used the self checkout when the location was closed. It stated to drop the keys in the Dropbox yet there was no Dropbox to be found anywhere. There was even a sign on the door stating to leave the keys where the app stated and again, there was no specific information about where to find it, though we looked everywhere. I called uhaul customer service and though they were very kind and helpful, there was really nothing they could do so now we have to hold onto the key until they are open again on Monday.

Foster Honeck 
Rating:
4.0

N/A

KYLE BOISEN 
Rating:
5.0

Customer did not leave a comment.

Tamela Debrick 
Rating:
2.0

When I walked in to the office to check out the truck… the first thing the lady asked me at the desk was “Well what do you need from us?” … her attitude was totally inappropriate and she began asking my adolescent son several questions about why was he so quiet and where was he from as if she were looking for something… this whole encounter was very strange and I will be sure to avoid this location at all costs.

Maria Millentree 
Rating:
5.0

Was Awesome

MARCELLA SNOWBALL 
Rating:
5.0

Loved the customer service.

Keyarha Knighten 
Rating:
5.0

Customer did not leave a comment.

Jose Peralta 
Rating:
5.0

I am very satisfied with the value I got for the price. I have used U-haul for years and view you as a very family friendly service. I also like your e-service. God Bless U-haul for many more years of great business and service.

Barry Christie 
Rating:
3.0

It is not the fault of the shop owners, but the 15’ box truck I rented broke down TWICE and I never even made it up to my storage unit to retrieve the items I rented the truck for. Very disappointed I was charged $65 to waste my whole day and almost crash on the highway at 70mph when all the dashboard stopped working and the vehicle stopped accelerating. Mechanic “fixed” it, when I returned to move it again, I didn’t even make it 1 more exit on the highway before it began lurching and not responding to the accelerator.

Sarah Nelson 
Rating:
3.0

The truck we had was a piece of junk. It did not run very well.

Ron Birdsong 
Rating:
5.0

Customer did not leave a comment.

Mitesh Patel 
Rating:
5.0

Customer did not leave a comment.

Amanda Jewell 
Rating:
5.0

UHAUL has the worst pick up system in place. To start with a person has to have a cell phone with a chrome browser; everything has already been verified and still you have to be taking pics etc. It is a pain to deal with UHAUL when it comes to pick up a truck

Carlos Gordillo 
Rating:
5.0

Online checkin wasn’t working but the on-site rep was great and took good care of me. Some requested equipment wasn’t available for my rental, but otherwise no issues.

Janell Rinne 
Rating:
5.0

Customer did not leave a comment.

Eric Joy 
Rating:
5.0

Customer did not leave a comment.

Dana Jarvis 
Rating:
1.0

Customer did not leave a comment.

Danielle Fortenberry 
Rating:
5.0

Customer did not leave a comment.

Thomas Westen 
Rating:
5.0

I rate this location highest. U HAUL CUSTOMER SERVICE IS BELOW STANDARDS - POOR ISNT LOW ENOUGH

Ryan Cashatt 
Rating:
4.0

Customer did not leave a comment.

Richard Kasyjanski 
Rating:
2.0

I was charged for safe travel. I was in insurance for 20 yrs would have declined if asked, I wasn’t. When I called the lady I always ask. I told her you did not with me. I called and held for 15 mins when it said wait time 5 mins. Started 2 chats no response. I would love to talk to someone.

William Looker 
Rating:
5.0

This location is convenient for me. Kim and other associates are very responsive to my needs whenever I rent from them.

Ayo Adelusola 
Rating:
5.0

Customer did not leave a comment.

Chase Savage 
Rating:
5.0

Everything was perfect!!!!

Michelle Rainey 
Rating:
4.0

I wasn't there on the drop off end in another state so am not able to comment other than the driver had no complaints.

LANCE EWING 
Rating:
1.0

When we showed up for the rental they didn’t have the appliance dolly or the pads that we paid for and still charged us. And didn’t even know where the keys for the truck were and took forever to get them.

Elizabeth Reffett 
Rating:
5.0

Customer did not leave a comment.

MEGAN KIPPER 
Rating:
4.0

Customer did not leave a comment.

Carol Woods 
Rating:
5.0

Customer did not leave a comment.

Cheryl Dietrich 
Rating:
5.0

Customer did not leave a comment.

JAMES THOLL 
Rating:
5.0

Customer did not leave a comment.

ROBIN BANES 
Rating:
5.0

Everything went really smooth thanks to the help of Mark and the other young lady that was working there. They are just a real pleasure to do business with. I'll refer all my friends and family! Thank you.

STEPHANIE GARCIA 
Rating:
5.0

Customer did not leave a comment.

Tracie Zorich 
Rating:
3.0

Got emailed to go to the wrong location to pick up U-Haul. Had to drive further away to get it and was then charged for the extra mileage.

Travis Hall 
Rating:
3.0

Customer did not leave a comment.

Sherron Brown 
Rating:
5.0

Customer did not leave a comment.

Ayotunde ADELUSOLA 
Rating:
3.0

The mobile check in is challenging

Ronald Owens 
Rating:
5.0

Customer did not leave a comment.

Gerry Walkenbach 
Rating:
5.0

Customer did not leave a comment.

Tara Northrup  
Rating:
5.0

Customer did not leave a comment.

Kris Pearson 
Rating:
5.0

Thank you. Great Service!

Francisco J Carrillo 
Rating:
5.0

Customer did not leave a comment.

Ryan Gress 
Rating:
3.0

Well still waiting on the bill being changed to remove the appliance dolly that was not used. I did you the utility dolly and since it was just the weekend will wait this week for this matter to be resolved. I was not able to edit it when I had to sign the bill. I did send email to the company to get this resolved and if its done within the week will be pleased. Thank you

Brian Elbeck 
Rating:
5.0

Nothing...it was great!

Jo Jones 
Rating:
5.0

Truck had 67,000 miles. Halfway to Madison, WI from KC Mo., every time we slowed down and the engine tried to drop to a lower gear, with or without using the brakes to assist, the transmission started slipping and the truck tried to go into neutral gear. Very, very loud and scary. Also the suspension was shot so it was an extra bumpy ride. The truck was filled with moving items, but only two pieces of furniture so not over heavy. Also, we were not towing anything.

Louise Tritt 
Rating:
2.0

I was extremely frustrated with this location. My pick up time was 7:30. Through the process of retrieving my keys it was next to impossible to figure out on my own what was going on. Once I was able to retrieve my keys the U-Haul attendant put the WRONG keys in the box. I was unable to start my Uhual. My pick up time was at 7:30 and I didn’t leave the lot until 8:30. Loosing almost an HOUR of moving time. The uhual attendant did not apologize for the mix up and was next to NO help. I had zero idea that I need to return my uhual through checkout via the app. It would be helpful if there was a step by step of what is expected. I will NOT be renting from this location again.

Mackaylie Sponseller 
Rating:
5.0

Customer did not leave a comment.

David Osterhaus 
Rating:
1.0

You need to communicate better. We were told facility was open at 7. Didn’t open until 8. Had to sit around and wait.

Michael Wambolt 
Rating:
4.0

You shouldn’t deny renting to a customer when the customer uses a 2nd contact and you have an issue with the 2nd contact. The original customer had nothing to due with what went on between uhaul and the 2nd contact. I had to switch to a deferent 2nd contact to be able to rent.

John Samer 
Rating:
5.0

Customer did not leave a comment.

Angela Howard 
Rating:
5.0

Thank you guy's for helping me.

Brandon Jones 
Rating:
1.0

The app did not work properly after multiple tries and so the customer service representative helped us and the system “crashed”. So then I didn’t get the money taken from my account properly

Madline Cruz 
Rating:
5.0

Customer did not leave a comment.

Amy Sander 
Rating:
1.0

Person was extremely rude and unhelpful. I brought a empty trailer back with me expecting to be compensated $50. I get to the drop off location and they say they can’t take the trailer. Uhaul get your shit together, you’re so unorganized and lack communication. Won’t be using any uhaul services from now on.

Devin Allgaier 
Rating:
5.0

I noticed that the steering wheel was loose and not very steady.

Al Khayyat 
Rating:
2.0

The lady I spoke with was not very friendly given the time and everything going on the country and the online process was very frustrating and confusing. She could’ve been more helpful and kind.

Megan Haley 
Rating:
1.0

uhaul was very small space, also was charged two rental fees I feel like for the amount of miles used my bill shouldn't have been as high as it was.

Keegan Newman 
Rating:
3.0

Have at least 2 attending office. There was nobody there. I finally saw a sign on the door to call a #. Attendant was at bank. The lady I spoke with on phone was plesant. She said personell was banking... I saw a drop box & asked to leave them there. Good enough...

joanne newsom 
Rating:
4.0

Customer did not leave a comment.

RONALD FAIR 
Rating:
1.0

Total time in reserving truck 45 min, two different order reservations with amounts of 151.02 and 196. On pick up day return time completely different than requested and 499.08 price. Called customer service who said 499.08 was correct. This is a HUGE discrepency to try to resolve on moving day.

James Martin 
Rating:
5.0

Customer did not leave a comment.

Loren Green 
Rating:
5.0

Improve your online truck return process. Spent over an hour sitting in the lot trying to get my location to share to no luck. All because I dropped off when closed. I don’t mind doing this process on my phone but it has to work!

Kyle Mueller 
Rating:
5.0

Customer did not leave a comment.

GREG ADAMS 
Rating:
4.0

Customer did not leave a comment.

Adam Zeller 
Rating:
4.0

This location was the nearest UHaul location that is staff and had equipment to our house. All others in our area are only a phone number, no staff.

Rodney Robinson 
Rating:
5.0

Customer did not leave a comment.

Jordan Tyler 
Rating:
5.0

Everything was great

jeffrey jones 
No reviews have been submitted for this location.

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