Service was great from the A1 location. Truck wasn't clean before receiving it.Bryce P.
Customer Reviews for A1 Storage
(Distribuidor de U-Haul del vecindario)
Blackfalds, AB T0M0J0
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 5 p. m.
- Sáb.: 9 a. m. - 12 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Matthew B.
Very rude snd un accommodatingâ€¦the person there obviously had a really bad day or week, or needs to find a position not in customer servicePatrick C.
El cliente no dejó un comentario.Matt A.
El cliente no dejó un comentario.Ron H.
Customer service was absolutely terrible. The lady that helped me get my uHaul was very rude and talked over me, telling me I wasn't listening to her, when I actually was. She was not listening when I told her that the debit machine wasn't working and she told me that it was my fault. I would never recommend coming to this location to anyone.Keith A.
Very courteous and great customer service.Stephen H.
Nothing. Just don't leave Blackfalds. This was so convenient for myself and my Mom. Storage unit we have was also found clean and convenient. GraciasShane C.
El cliente no dejó un comentario.Jason O.
The person we talked to did not answer our questions and when we went to pick up the uhaul everything had to be changed due to her telling me the wrong information. Made it a very frustrating experience.Cameron M.
You overcharged me and took it out of my account before the situation was resolved, I am not happy with your service at all.Frances O.
El cliente no dejó un comentario.Ronald H.
The truck was an absolute mess. Falling apart, bumper fell off while on the highway, steering was all out of whack, brakes were horrible, never did a walk around with me, said there was 3/4 of a tank of gas but there was half a tank.Ryley H.
The woman at the counter was wonderful, knowledgeable, and quick!Madison Z.
El cliente no dejó un comentario.JONATH I.
My only complaint/concern is that the mirrors were not adjustable. This is a dangerous thing as all drivers need to be able to maximize their visibility for safe lane changes.Mary L.
I told Blackfalds Uhaul about a bald tire on car cargo trailer driver side , also the wiper blades were not nice and the passenger side was ripped . I brought the truck back with more gas than what I took it out at and would like a credit for that . I spent $ 1903. 02 in fuel , does that sound normal to you ? GaryGARYC D.
El cliente no dejó un comentario.James B.
El cliente no dejó un comentario.MICHELLE MARIE A.
El cliente no dejó un comentario.Christopher B.
Very helpful and friendly staff.tim S.
I'm so fucking disgusted with the place I booked at in the first place in Lacombe Alberta at the Big Slash I booked 6 weeks ago and I call twice and went in once to confirm and showed up at 8:45 and at 8:48 was told that I never had a fucking truck after a 35 min drive in to get the truck so the new Canadian told me to go down the street and see what they had he never did a fucking thing to help us out other than point his lazy ass finger towards the other depot well they had fuck all as well but the kind lady found me a truck 2 fucking hours later in Blackfalds Ab while I had paid people waiting at my farm for over an hour doing fuck all as I scrambled for a truck that I had booked for 4 fucking days to move my hobby farm of 21 years so the new Canadian double booked my rental and fucked me over so you tell me how the fuck things went I finished in 2 day so I did not have to pay your shit hole company any more than I had to. So I will let everyone I know not to rent from your company or the shit hole Big Splash in Lacombe Ab. Blackfalds A1 hooked me up cheers to them. So once again you tell me how I'm fucking feeling never again will I put my hard earned money in your fucking hands.Christopher K.
El cliente no dejó un comentario.Raymond G.
El cliente no dejó un comentario.Ralph G.
El cliente no dejó un comentario.Duane P.
very helpful and friendly staff truck was exactly want we required easy pick up and drop off everything explained very wellShirley C.
El cliente no dejó un comentario.Ray W.
El cliente no dejó un comentario.Amanda K.
Your company meet all the expectaciÃ³n.Edgard C.
Fast. Friendly and clean. Following all protocols. Thank you. Would highly recommend.Curtis E.
Doing great, no improvement needed. Easy process.Todd B.
El cliente no dejó un comentario.Mark B.
Friendly staff. Always use this location.Theresa C.
El cliente no dejó un comentario.Devyn S.
Blackfalds location was very good and staff was helpful, wouldn't hesitate to rent from them again :)Gregory F.
Very helpful and friendly people. go ovier and above to help their clientsSandra R.
El cliente no dejó un comentario.JESSICA ROBIN G.
All the staff were more then friendly. Would definitley recommend to anyone.Travis M.
Did not like to have my driver license uploaded whatever server, and I don't like URL sent via text to my cell. It would be nice to have the 10' van with ramp.Giovanni B.
I left the truck with a quarter of a tank fuller than when I got the truck. I should be compensated, even if it is a credit for a future rental. Apparently U-Haul does not allow it. That's not cool.Gregory D.
Your u haul web site was laggy and very slow transaction.Eugene F.
El cliente no dejó un comentario.Kenneth B.
Trailer light plug was damaged. Trailer was not swept out. It appears that there was no inspection done on this unit when it was returned from the last person.Robert S.
Friendly environment, easy to navigateMike B.
All in all it was a very good experienceKERRY B.
El cliente no dejó un comentario.Murray D.
El cliente no dejó un comentario.Stephen H.
The people are great I have rented trucks and trailers before for at this location! But the time for uhaul paperwork is ridiculous..... it took me more time to get the contract and when I brought it back than it took me to go from blackfalds to south red deer load my stuff and drop it off than the paper work for 24$! And it was not the people at the dealer it's your system!JASON P.
rhonda was great!Kay C.
Customer service was excellent. Easy booking, quick service, reasonable rate Thank youKrista B.
El cliente no dejó un comentario.Miranda P.
Very friendly and lovely folksBarb N.
El cliente no dejó un comentario.Ed E.
El cliente no dejó un comentario.Ronald M.
El cliente no dejó un comentario.Calen S.
El cliente no dejó un comentario.MACKENZIE N.
El cliente no dejó un comentario.William H.
The truck was very dirty. I had to spend 40 mins cleaning the cab and cargo area just so myself and my cargo would not be dirty. Absolutely filthy it was. The check out process didn't work correctly for me. And when I was dropping the truck off at the A1 parking lot. Because they haven't cleared the slush/snow off their parking lot I got stuck in the middle of it. I didn't not want to damage the truck so I left it there I believe results from that the company issued me a 16 extra charge on my credit card for something I didn't authorize. I will be in contact as they re open Monday. So for a person who has rented many different U hauls from all Canada. This was by far the worst to deal with, in terms of cleanliness and shape of truck. The family working there is great people. But they have to take care of U-Haul's equipment batter.Matthew M.
El cliente no dejó un comentario.Kristjan O.
The mileage was wrong on the email compared to what we took when we got in truck. Not impressed. Scam. Will let others know about this.Cheryl Z.
Rhonda and the Guys who helped me have this service and their customer service excellent by any par. I highly recommend A1 Storage in Blackfalds for the storage or U-Haul Services. Thanks again for all the valuable help you guys did to me. VENKATAVenkata G.
El cliente no dejó un comentario.James F.
El cliente no dejó un comentario.Simon P.
El cliente no dejó un comentario.Shelly B.
El cliente no dejó un comentario.John S.
Everything was great.DALE C.
The truck was not available at desired UHaul location, even that it had been reserved/ booked several weeks in advance. The drop-off location initially was hesitant to accept the truck back.Dirk H.
Sigan adelante con el excelente servicio!Juan de Dios A.
El cliente no dejó un comentario.Angus M.
Asked for help taking of my receiver because heavy and help was providedRobert M.
El cliente no dejó un comentario.NATASHA G.
El cliente no dejó un comentario.Bradley S.
El cliente no dejó un comentario.Mallory L.
Everything was very smooth and painless ??Pamela V.
Top notch, highly recommend.Bruce C.
Very professional quick and friendlyAndrea B.
This was a huge inconvenience to me as we were set back an hour for pick up. Another inconvenience was we had to travel outside the city to pick up so that was our gas there and back. Was not happy with anyone on the phone for customer service as I was mistreated, hung up on several times and was not helped several times when I called for help.Angie-Marie G.
Excellent service and extremely helpful. Lots of stock as well for packing. Very helpful with dealing with uhaul as they tried to charge us a late fee when we weren't late returning the truck. No complaints about the dealer at all, lots of complaints with uhaul itself tho.Lora W.
El cliente no dejó un comentario.Kyle K.
The unit I had was clean but needs some front end work done lots of vibration/shaking at highway speeds I didn't go far could b a inconvenience for someone going further Overall great experiencecraig F.
El cliente no dejó un comentario.Kevin P.
El cliente no dejó un comentario.Michael T.
Don't take advantage of peopleAntonela E.
It was a nightmare. Never again.. went to drop off the trailer. They said they had no record of it..when they did find the file it said on their computer that I picked it up in blackfalds Alberta and dropped it off in red deer Alberta the same day.. it wouldn't except my credit card without charging me a deposit.. so I paid cash.. dropped the trailer off in abbotsford and didn't get my deposit back.. UNBELIEVABLE...Jessie G.
El cliente no dejó un comentario.gary K.
El cliente no dejó un comentario.John B.
El cliente no dejó un comentario.rebbeca M.
El cliente no dejó un comentario.hank V.
Staff At A-1 were great they were very help full and answered all of my questionsgary K.
The lady explained me properly that there's a clean fee and they need to show me and need to be signed But they didn't. Though the lady was so nice. And she solved the problem.Carlos E.
Customer service is awesomeCheryl W.
El cliente no dejó un comentario.Gordon S.
We have dealt with this location a few times now and Rhonda is always very friendly with excellent customer relationsRichard B.
El cliente no dejó un comentario.Whitney H.
El cliente no dejó un comentario.LINDA M.
Great Location.Wayne S.
El cliente no dejó un comentario.Michael D.
The headlights of the truck were not great. Hope you can get better lightsSantiago E.
El cliente no dejó un comentario.allan S.
The problem we had was not with the location, but with u-haul itself. saying I owed them $x.xx. When after a lengthy wait and two lengthy telephone conversations it was discovered that I was not the person, of a similar name, that the company was charging me for. Very frustrating and disheartening to deal with a company that did not appear to know what it was doing in this regard. Eventually we did get to an excellent fellow on the phone who took care of everything in an excellent manner. There are good people in your company, and there are people who are completely incompetent. We dealt with both on this move.Tamara O.