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KIMBERLY B.
Customer Reviews for A-1 Self Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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It was 3 years ago that after a bundle of nightmare's of why I was on they doorstep hoping to save the content's from my 2br. apt. in Lebanon looking for a 10x10 & reaching out this far not knowing I was about to be Respectfully Welcomed & Assisted by answering all my first time experience questions and to go along with a Awesome staff at A1 the units are well kept in good maintenance, the grounds kept very clean, Security access Gate was a plus assurance and upon my departure on 04/04/22. I left with a smile. T.y. A1 Self-Storage in Abingdon, VA.
William Lee Z. | Overall ExperienceCheck that trucks have been cleaned out!
Ron R.Over all decent place to store your belongings, but it appears a mouse was in the building and chewed on my belongings a little. However the staff was very helpful and pleasant.
Christian J. | Overall ExperienceThe experience was friendly & the easiest I have ever experienced.
Steve S.Was closed when I arrived. However a cleaning person was doing the windows… She even called the manager to confirm drop off directions! Simple easy and I was very impressed with the online drop off! U-Haul has it going on!!!
Joseph J.This is the best storage place I have ever seen/been to. It definitely sets the bar high for other storage places
BRITTANY WILLIAM N. | Overall ExperienceThank you So Much
Margie E. | Overall ExperienceI've had a great experience with this facility. The staff has always been super helpful and nice. I would definitely recommend this to anyone who needs a storage unit.
REBECCA S. | Overall ExperienceWell pleased
Susan S. | Overall ExperienceJust had to find a larger unit. It's location for me was very convenient
ARTHUR S. M. | Overall ExperienceI have been very pleased with A-1 Self Storage and would recommend this business to my friends and family!!
FRANK B. | Overall ExperienceVery friendly and helpful staff.
Cantrena S. | Overall ExperienceIt was after hours when I dropped off the uHaul. We walked the entire area looking for the drop box for the keys but there wasn't one. I called the toll-free number that was in my text message and the man I talked with told me to leave the key over the driver's side visor. I asked about my liability and he stated he could already see that I had done the check-in for the return so I was ok. This felt very insecure since the grounds of the storage facility were open to anyone driving by. I would not use this location again nor do I recommend it to anyone else until they can get a drop box installed for the truck keys.
TANA LYNN T.So horrible. Call me 804 896 4840
CRYSTALM R.Your staff were always cheerful and professional in providing support.
HANS P. | Overall ExperienceMy unit was easy to access l, and ALWAYS kept clean. The whole faculty was alway clean, safe, and well lit at night. I highly recommend them.
Kendra B. | Overall ExperienceA1 storage employees friendly and helpful.
Donna & Eddie H. | Overall ExperienceA-1's climate-controlled facility is first-rate. It is secure, clean, well lit and just the right humidity. Billing was automatic and easy and the staff is great. I would definitely use this facility again.
Joseph P. T. | Overall ExperienceThe staff at A1 went above and beyond to help with my storage needs. thank you!
Craig T. | Overall ExperienceVery friendly, professional and understanding about my crummy experience at the Dandridge "site".
Tim M.Some of the friendliest people I have ever rented a truck from!
Seth C.Thank you, sorry I forgot to call, but we were out of 617 on Oct 3rd. We appreciate your assistance. Reba Fleenor
Reba F. | Overall ExperienceExcellent facility, clean and secure and the staff were friendly and helpful. I would highly recommend this self storage facility.
Donald B. | Overall Experience. Uhaul should learn to take customer service lessons from Jess at A 1 storage her skills were superb!
Samantha M.I thought I'd receive a security deposit back ( 20.00) when I checked out. Was I wrong about that? Mike Gentry 540-998-5945
Mike G. | Overall ExperienceSuggest including a reminder to customers to verify return location and directions by personal contact prior to dropping a return. GPS systems still inadequate in rural locations.
Robin B.Have used your company several times and will use again soon. Jessica has made it easy to get in the units, thank you!
Margaret B. | Overall ExperienceThe facility and staff were very accommodating and helpful in every step. We had a total of 3 units at one point.
Kim N. | Overall ExperienceWe were very pleased with our storage site. Access was good & the staff very helpful whenever we had a question. Thank you Gail Moore. (Unit #133, A-1, Abingdon)
Gail M. | Overall ExperienceFacility is very clean and secure. Always very friendly staff. We had to move in very quickly due to COVID and my daughter leaving college. We stored items there in the past but the staff went above and beyond to help us get a space and access a unit within a short window. The school gave us very little notice of moving out and only a couple of hours to move out. We live over 3 hours away and they helped us make it happen. ¡Gracias!
Jennifer C. | Overall ExperienceGreat folks at A-1 Self Storage. Customer service was top notch!
Wolf Creek D.Everything was good
Timothy J.The lady that assisted me was friendly and very helpful. The overall cost of the local rental was reasonable and the truck was just fine for what I needed.
Carl H.The staff was very helpful and INCREDIBLY friendly!! I will ALWAYS use this location for my UHaul rentals moving forward, because of this! I can't express how wonderful these folks are!!
Charles P.The office staff in this location is very nice and helpful. And the automatic lights inside the moving truck were much appreciated. Will definitely be using uhaul again.
Maranda W.Type of oily residue on the floor that made it slightly slick. I had no trouble unloading or loading, was a colorless slippery substance but not hazardous.
David E.Absolutely friendly and cordial staff overall a very pleasant experience!!!
Aaron B.Overall experience was excellent, couldn't have been better.
Scott M.The attendant processing the rental was very courteous, efficient, and congenial. She was very professional and a good representative for the company.
Glenn H.Clean, spacious and convenient location. Check-in was smooth and Jessica was really helpful and friendly!
Andrea D. | ReservaciónI returned the truck after business hours. The facility must rent parking space from people next door, which was very confusing trying to return the truck with no one there. Once I located the sign on the door of actual business, it explained about where to park vehicle, but we went to 3 places in the rain trying to figure it out.
carol K.Nothing. My experience was great
William C.Staff was very friendly and helpful. I would definitely recommend them.
AMY SAKHARE MADELYN S. | Overall ExperienceGreat facility and friendly staff.
JESSICA S. | Overall ExperienceFriendly staff! Access to unit was always clean and clear! Never experienced any issues!
SCOTT MYRTLE B. | Overall ExperienceAll around a very positive experience. The only negative is they "do not participate" in the free months rental of a storage unit as advertised by uhaul. The staff is friendly and efficient.
Cody B. | Overall ExperienceOther than the bird droppings all over the floor when we moved in, I don't have any other complaints. The lady that worked most Saturdays was very friendly and welcoming.
KEN H. | Overall ExperienceIncredible owners and staff!!!
DELLIE S. | Overall ExperienceStaff was helpful and competent. Jessica and Janet were wonderful to work with.
TOM B. | Overall ExperienceSuper friendly staff, A++++++++++++ experience I HIGHLY recommend and the lady working was excellent!
Cody B.Extremely efficient process to rent a locker and then process out. Conducted rental request over the phone and via email and staff ensured a flawless process. Very clean and well lit.
DONNA W. | Overall ExperienceExceptional customer centered service. Staff was friendly. Highly recommend this location. 100 percent satisfied.
Norma D.I was told I would only be charged 224 dollars and was charged 279 dollars I will be moving again on August 5th I think I am gonna go with another truck rental company
Stephen S.Very helpful.
Privacy R. | First ImpressionsThe pickup lo was excellent!! The drop off location had very poor parking and was dangerous after hours.
Kathy B.Great location and facility! Donna and Janet are awesome!
TIM R.Donna and Janet are great to help me get trucks when needed!
TIM R.Their wasn't no one there
Justin K.The large 26-foot truck was parked and located in a way that made it difficult to exit A-1.
Seth B.They need more room to get out of the road when parking the truck to leave it for self return. Also it was a little hard to see where to leave the key (may be they could have a sign pointing to the hole in the door for key drops.
daniel S.Always great customer service
TIM R.Always a pleasant experience to rent from these folks!
TIM R.Great location and awesome customer service!
TIM R.Donna always very helpful and friendly at front desk!
TIM R.Great staff and facility, always nice and clean!
TIM R.Great customer service.
Dayna H.They made the entire process so easy. The facility is well-lit and the entire process works very efficiently. I`m very pleased.
Privacy R. | First ImpressionsCanceled this reservation. However, both calling to make the reservation and calling to cancel it was a good experience. The person answering the phone was knowledgeable, friendly, and very helpful.
Privacy R. | First ImpressionsExcellent customer service!!
Tim R.Excellent customer service! Location is always nice and clean!
Tim R.Very nice truck staff was professionally and very nice
Dwayne C.Great location, great customer service!!
Tim R.Office is always neat and clean and Donna at the front desk is very helpful!
Tim R.Said they didn't take trailers even though I selected it on my agreement. Lady was nice but still was a hassle.
madeline P.Nice staff and a great facility, no issues there. Disappointed that the facility does not honor the free month promotion. Wish the roads had been plowed snow through the facility.
Privacy R. | First Impressionseasy to get to from I-81.
Privacy R. | First ImpressionsI asked for a 5x10 unit and only the 10x10 was available, which costs more so I`m upset. After, the unit had a stain on the ground and clearly had not been swept of cobwebs in some time
Privacy R. | First ImpressionsEverything was great, especially the customer service.
Privacy R. | First ImpressionsDid not use.
Privacy R. | First ImpressionsVery clean, easy to get to.
Privacy R. | First ImpressionsVery nice and helpful.
Privacy R. | First ImpressionsClean rooms, good security, friendly staff.
Privacy R. | First ImpressionsNice facility. Driving areas too small for moving truck. Front desk was not knowledgeable about online reservations.
Privacy R. | First ImpressionsExcellent service and customer relationship. Truck service was prompt, professional, and on point.
Privacy R. | First ImpressionsThe staff was very courteous and helpful, having good knowledge of the workings of the rental arrangements and of the facility layout.
Privacy R. | First ImpressionsVery friendly and informative customer service. Secure, clean storage facility.
Privacy R. | First ImpressionsMr. Gregory was very nice to deal with. The facility has gate access with weatherproof facilities. GREAT DEAL FOR A 10 x 10.
Privacy R. | First ImpressionsNeat and clean. Very friendly and informative customer service.
Privacy R. | First ImpressionsCourteous management, clean storage, very helpful employees. I am very satisfied with the storage.
Privacy R. | First Impressions