Customer Reviews for A-1 Self Storage
(Distribuidor de U-Haul del vecindario)

267 comentarios

18188 Lee Hwy   Abingdon, VA 24210
(Exit 13-Hwy 81)

(276) 628-6543

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 12 p. m.
  • Dom.: cerrado
Horario especial
  • 5/30/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(276) 628-6543

18188 Lee Hwy
Abingdon, VA 24210
(Exit 13-Hwy 81)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 12 p. m.
  • Dom.: cerrado
Horario especial
  • 5/30/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory M. 
Clasificación:
5.0

It was 3 years ago that after a bundle of nightmare's of why I was on they doorstep hoping to save the content's from my 2br. apt. in Lebanon looking for a 10x10 & reaching out this far not knowing I was about to be Respectfully Welcomed & Assisted by answering all my first time experience questions and to go along with a Awesome staff at A1 the units are well kept in good maintenance, the grounds kept very clean, Security access Gate was a plus assurance and upon my departure on 04/04/22. I left with a smile. T.y. A1 Self-Storage in Abingdon, VA.

William Lee Z.  |  Overall Experience 
Clasificación:
5.0

Check that trucks have been cleaned out!

Ron R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald S. 
Clasificación:
5.0

Over all decent place to store your belongings, but it appears a mouse was in the building and chewed on my belongings a little. However the staff was very helpful and pleasant.

Christian J.  |  Overall Experience 
Clasificación:
5.0

The experience was friendly & the easiest I have ever experienced.

Steve S. 
Clasificación:
5.0

Was closed when I arrived. However a cleaning person was doing the windows… She even called the manager to confirm drop off directions! Simple easy and I was very impressed with the online drop off! U-Haul has it going on!!!

Joseph J. 
Clasificación:
5.0

This is the best storage place I have ever seen/been to. It definitely sets the bar high for other storage places

BRITTANY WILLIAM N.  |  Overall Experience 
Clasificación:
5.0

Thank you So Much

Margie E.  |  Overall Experience 
Clasificación:
5.0

I've had a great experience with this facility. The staff has always been super helpful and nice. I would definitely recommend this to anyone who needs a storage unit.

REBECCA S.  |  Overall Experience 
Clasificación:
5.0

Well pleased

Susan S.  |  Overall Experience 
Clasificación:
5.0

Just had to find a larger unit. It's location for me was very convenient

ARTHUR S. M.  |  Overall Experience 
Clasificación:
5.0

I have been very pleased with A-1 Self Storage and would recommend this business to my friends and family!!

FRANK B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Connie J.  |  Overall Experience 
Clasificación:
5.0

Very friendly and helpful staff.

Cantrena S.  |  Overall Experience 
Clasificación:
2.0

It was after hours when I dropped off the uHaul. We walked the entire area looking for the drop box for the keys but there wasn't one. I called the toll-free number that was in my text message and the man I talked with told me to leave the key over the driver's side visor. I asked about my liability and he stated he could already see that I had done the check-in for the return so I was ok. This felt very insecure since the grounds of the storage facility were open to anyone driving by. I would not use this location again nor do I recommend it to anyone else until they can get a drop box installed for the truck keys.

TANA LYNN T. 
Clasificación:
1.0

So horrible. Call me 804 896 4840

CRYSTALM R. 
Clasificación:
5.0

Your staff were always cheerful and professional in providing support.

HANS P.  |  Overall Experience 
Clasificación:
5.0

My unit was easy to access l, and ALWAYS kept clean. The whole faculty was alway clean, safe, and well lit at night. I highly recommend them.

Kendra B.  |  Overall Experience 
Clasificación:
5.0

A1 storage employees friendly and helpful.

Donna & Eddie H.  |  Overall Experience 
Clasificación:
5.0

A-1's climate-controlled facility is first-rate. It is secure, clean, well lit and just the right humidity. Billing was automatic and easy and the staff is great. I would definitely use this facility again.

Joseph P. T.  |  Overall Experience 
Clasificación:
5.0

The staff at A1 went above and beyond to help with my storage needs. thank you!

Craig T.  |  Overall Experience 
Clasificación:
5.0

Very friendly, professional and understanding about my crummy experience at the Dandridge "site".

Tim M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Colleen S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Alexander R. 
Clasificación:
5.0

Some of the friendliest people I have ever rented a truck from!

Seth C. 
Clasificación:
5.0

Thank you, sorry I forgot to call, but we were out of 617 on Oct 3rd. We appreciate your assistance. Reba Fleenor

Reba F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cortney & Ben P.  |  Overall Experience 
Clasificación:
5.0

Excellent facility, clean and secure and the staff were friendly and helpful. I would highly recommend this self storage facility.

Donald B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Danny F. 
Clasificación:
5.0

. Uhaul should learn to take customer service lessons from Jess at A 1 storage her skills were superb!

Samantha M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca H. 
Clasificación:
5.0

I thought I'd receive a security deposit back ( 20.00) when I checked out. Was I wrong about that? Mike Gentry 540-998-5945

Mike G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolyn B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin G. 
Clasificación:
3.0

Suggest including a reminder to customers to verify return location and directions by personal contact prior to dropping a return. GPS systems still inadequate in rural locations.

Robin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Billy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MYRA N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Annette N.  |  Overall Experience 
Clasificación:
5.0

Have used your company several times and will use again soon. Jessica has made it easy to get in the units, thank you!

Margaret B.  |  Overall Experience 
Clasificación:
5.0

The facility and staff were very accommodating and helpful in every step. We had a total of 3 units at one point.

Kim N.  |  Overall Experience 
Clasificación:
5.0

We were very pleased with our storage site. Access was good & the staff very helpful whenever we had a question. Thank you Gail Moore. (Unit #133, A-1, Abingdon)

Gail M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JILL L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE S.  |  Overall Experience 
Clasificación:
5.0

Facility is very clean and secure. Always very friendly staff. We had to move in very quickly due to COVID and my daughter leaving college. We stored items there in the past but the staff went above and beyond to help us get a space and access a unit within a short window. The school gave us very little notice of moving out and only a couple of hours to move out. We live over 3 hours away and they helped us make it happen. ¡Gracias!

Jennifer C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Debbie A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Harold M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anthony A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sherilyn T. 
Clasificación:
5.0

Great folks at A-1 Self Storage. Customer service was top notch!

Wolf Creek D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Beverly D. 
Clasificación:
5.0

Everything was good

Timothy J. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

The lady that assisted me was friendly and very helpful. The overall cost of the local rental was reasonable and the truck was just fine for what I needed.

Carl H. 
Clasificación:
5.0

The staff was very helpful and INCREDIBLY friendly!! I will ALWAYS use this location for my UHaul rentals moving forward, because of this! I can't express how wonderful these folks are!!

Charles P. 
Clasificación:
5.0

The office staff in this location is very nice and helpful. And the automatic lights inside the moving truck were much appreciated. Will definitely be using uhaul again.

Maranda W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kathy S. 
Clasificación:
5.0

Type of oily residue on the floor that made it slightly slick. I had no trouble unloading or loading, was a colorless slippery substance but not hazardous.

David E. 
Clasificación:
5.0

Absolutely friendly and cordial staff overall a very pleasant experience!!!

Aaron B. 
Clasificación:
5.0

Overall experience was excellent, couldn't have been better.

Scott M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason B. 
Clasificación:
3.0

El cliente no dejó un comentario.

William A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tina B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tracy K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eileen H. 
Clasificación:
5.0

The attendant processing the rental was very courteous, efficient, and congenial. She was very professional and a good representative for the company.

Glenn H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua K. 
Clasificación:
5.0

Clean, spacious and convenient location. Check-in was smooth and Jessica was really helpful and friendly!

Andrea D. | Reservación
Clasificación:
3.0

I returned the truck after business hours. The facility must rent parking space from people next door, which was very confusing trying to return the truck with no one there. Once I located the sign on the door of actual business, it explained about where to park vehicle, but we went to 3 places in the rain trying to figure it out.

carol K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven M. 
Clasificación:
5.0

Nothing. My experience was great

William C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hubert J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Penny L. 
Clasificación:
5.0

Staff was very friendly and helpful. I would definitely recommend them.

AMY SAKHARE MADELYN S.  |  Overall Experience 
Clasificación:
5.0

Great facility and friendly staff.

JESSICA S.  |  Overall Experience 
Clasificación:
5.0

Friendly staff! Access to unit was always clean and clear! Never experienced any issues!

SCOTT MYRTLE B.  |  Overall Experience 
Clasificación:
5.0

All around a very positive experience. The only negative is they "do not participate" in the free months rental of a storage unit as advertised by uhaul. The staff is friendly and efficient.

Cody B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Jessica K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah T. 
Clasificación:
4.0

Other than the bird droppings all over the floor when we moved in, I don't have any other complaints. The lady that worked most Saturdays was very friendly and welcoming.

KEN H.  |  Overall Experience 
Clasificación:
5.0

Incredible owners and staff!!!

DELLIE S.  |  Overall Experience 
Clasificación:
5.0

Staff was helpful and competent. Jessica and Janet were wonderful to work with.

TOM B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip S. 
Clasificación:
2.0

El cliente no dejó un comentario.

Barbara D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank F. 
Clasificación:
5.0

Super friendly staff, A++++++++++++ experience I HIGHLY recommend and the lady working was excellent!

Cody B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shawn P. 
Clasificación:
5.0

Extremely efficient process to rent a locker and then process out. Conducted rental request over the phone and via email and staff ensured a flawless process. Very clean and well lit.

DONNA W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Don C. 
Clasificación:
5.0

Exceptional customer centered service. Staff was friendly. Highly recommend this location. 100 percent satisfied.

Norma D. 
Clasificación:
3.0

El cliente no dejó un comentario.

herman S. 
Clasificación:
1.0

I was told I would only be charged 224 dollars and was charged 279 dollars I will be moving again on August 5th I think I am gonna go with another truck rental company

Stephen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin D. 
Clasificación:
4.0

El cliente no dejó un comentario.

William D. 
Clasificación:
5.0

Very helpful.

Privacy R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ann R. 
Clasificación:
5.0

El cliente no dejó un comentario.

jamie B. 
Clasificación:
2.0

The pickup lo was excellent!! The drop off location had very poor parking and was dangerous after hours.

Kathy B. 
Clasificación:
5.0

Great location and facility! Donna and Janet are awesome!

TIM R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kent D. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIM R. 
Clasificación:
5.0

Donna and Janet are great to help me get trucks when needed!

TIM R. 
Clasificación:
2.0

Their wasn't no one there

Justin K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheri C. 
Clasificación:
3.0

The large 26-foot truck was parked and located in a way that made it difficult to exit A-1.

Seth B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIM R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Troy F. 
Clasificación:
4.0

They need more room to get out of the road when parking the truck to leave it for self return. Also it was a little hard to see where to leave the key (may be they could have a sign pointing to the hole in the door for key drops.

daniel S. 
Clasificación:
5.0

Always great customer service

TIM R. 
Clasificación:
5.0

Always a pleasant experience to rent from these folks!

TIM R. 
Clasificación:
5.0

El cliente no dejó un comentario.

chuck S. 
Clasificación:
5.0

Great location and awesome customer service!

TIM R. 
Clasificación:
5.0

Donna always very helpful and friendly at front desk!

TIM R. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIM R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hillary J. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIM R. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIM R. 
Clasificación:
5.0

Great staff and facility, always nice and clean!

TIM R. 
Clasificación:
5.0

Great customer service.

Dayna H. 
Clasificación:
5.0

They made the entire process so easy. The facility is well-lit and the entire process works very efficiently. I`m very pleased.

Privacy R.  |  First Impressions 
Clasificación:
4.0

Canceled this reservation. However, both calling to make the reservation and calling to cancel it was a good experience. The person answering the phone was knowledgeable, friendly, and very helpful.

Privacy R.  |  First Impressions 
Clasificación:
5.0

Excellent customer service!!

Tim R. 
Clasificación:
5.0

Excellent customer service! Location is always nice and clean!

Tim R. 
Clasificación:
5.0

Very nice truck staff was professionally and very nice

Dwayne C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ben S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim R. 
Clasificación:
5.0

Great location, great customer service!!

Tim R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DURWOOD B. 
Clasificación:
5.0

Office is always neat and clean and Donna at the front desk is very helpful!

Tim R. 
Clasificación:
4.0

Said they didn't take trailers even though I selected it on my agreement. Lady was nice but still was a hassle.

madeline P. 
Clasificación:
4.0

Nice staff and a great facility, no issues there. Disappointed that the facility does not honor the free month promotion. Wish the roads had been plowed snow through the facility.

Privacy R.  |  First Impressions 
Clasificación:
4.0

easy to get to from I-81.

Privacy R.  |  First Impressions 
Clasificación:
2.0

I asked for a 5x10 unit and only the 10x10 was available, which costs more so I`m upset. After, the unit had a stain on the ground and clearly had not been swept of cobwebs in some time

Privacy R.  |  First Impressions 
Clasificación:
5.0

Everything was great, especially the customer service.

Privacy R.  |  First Impressions 
Clasificación:
3.0

Did not use.

Privacy R.  |  First Impressions 
Clasificación:
4.0

Very clean, easy to get to.

Privacy R.  |  First Impressions 
Clasificación:
5.0

Very nice and helpful.

Privacy R.  |  First Impressions 
Clasificación:
4.0

Clean rooms, good security, friendly staff.

Privacy R.  |  First Impressions 
Clasificación:
2.0

Nice facility. Driving areas too small for moving truck. Front desk was not knowledgeable about online reservations.

Privacy R.  |  First Impressions 
Clasificación:
5.0

Excellent service and customer relationship. Truck service was prompt, professional, and on point.

Privacy R.  |  First Impressions 
Clasificación:
5.0

The staff was very courteous and helpful, having good knowledge of the workings of the rental arrangements and of the facility layout.

Privacy R.  |  First Impressions 
Clasificación:
5.0

Very friendly and informative customer service. Secure, clean storage facility.

Privacy R.  |  First Impressions 
Clasificación:
5.0

Mr. Gregory was very nice to deal with. The facility has gate access with weatherproof facilities. GREAT DEAL FOR A 10 x 10.

Privacy R.  |  First Impressions 
Clasificación:
5.0

Neat and clean. Very friendly and informative customer service.

Privacy R.  |  First Impressions 
Clasificación:
5.0

Courteous management, clean storage, very helpful employees. I am very satisfied with the storage.

Privacy R.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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