Comentarios del cliente para A1 Rental Inc

I was very impressed with the gentlemen who assisted me. The man at the desk made sure that I received my rental, despite the online system giving him trouble.

Harmon and Bill are great and always very professional and helpful.

Only needed a pickup or van.all that was available was a ten foot box truck .It handled well.drove 72.miles and back

Cigarette ashes everywhere. Windshield had smudges all over it. Hadn't been swept out in who no knows how long. Person I talked to on the phone from A1 was extremely ignorant. Never coming back here again.

After calling 6 hours ahead of my scheduled pick up time, the rental was not even close to being ready. They were very disorganized. I called that morning to confirm that my rental was actually at the dealership. Some of your dealers rent your units, trucks, trailers, dollies, etc. behind your back. If the rental is returned in good shape, they tear up the paperwork, and pocket the rental fees. This is why people need to call ahead. Southtowne Motors, Indiana, PA. pulled this trick, and it cost me a lengthy drive to this next available dealer, at the last minute. You need to put a STOP to this.

Cool spot!

Central reservation desk really made this difficult. Had to days and pickup location multiple times. Even had to cancel additional reservations after I had already picked up the trailer.

Nice folkscc

Took far too long to check-in and check-out

After hours drop off. Did all interaction with them over phone.

Everything was fine as usual with A1 Rental in Tarentum.

Everything was great as usual!

I wanted a bigger truck and the pick up location was not what I requested but it turned out to work ok.

I have always had a good experience with A1 rental!

The guys at A1 always do a great job for me! Professional and helpful!

A1 Rental personal sucks. He was worried more about the people who arrived after I did than taking care of me. I will never rent any U-Haul trailer from A1 Rental. Total shit hole...…..

Busy office at 8 AM, but he gave me good directions and 2 other young guys helped back out the trailer. Very efficient, would use them again.

Bill and the staff were great. The check in / check out time was ridiculously long. You rent a truck for the day, and it takes 45 minutes just to pick the truck up? Makes no sense to me.

Nothing, Harmon and Bill were great as always. Very helpful and professional!

Busy place at times, but pleasant and well-versed staff. Van was spotless, and perfectly operational.

tTruck had problem with brakes and steering wheel.Also mirror was making noise.

the employees at the time were just grumpy old guys that had to let every customer know why theyre grumpy. and most importantly the truck at most tight turns did NOT have power steering. as soon as i first got in the truck and started it i could hear the power steering pump whining.. and the first hard turn i made scared me due to the truck having hydroboost brakes that are assisted through powersteering so i could almost not stop and not turn...the turning was almost impossible in tight quarters i couldnt imagine a weaker individual being able to.

No suggestions.

Kind of slow with service. Told them i needed the truck for 2 full days and i was put in the yellow because he only put it for one day. Not very good with the new technology they said they have been given by the U Haul company. Probably will not use A1 rental again rather rude customer service. Id much rather go to an actually U Haul rental place. But truck was in good shape.

Nothing. Harmon at A1 was great as always.

Checkout took longer than expected due to changes in rental duration.

Everything was okay other than nobody ever mentioned the extra 16.95 in tax and rental fees.

Bill and Harmon at A1 Rental are the best!

The people at A1 were very helpful, friendly, and professional.

I completed all of the driver information online and entered my credit card number. I received a message stating that completing the information online will save me 15-20 minutes and all I need to do is show up with my phone and my truck will be ready. The rental address did not have trucks that I could see, so I went inside and told the gentelman (Bill) at the counter that I had a reservation for a truck and that I was picking it up. It took Bill a few minutes before he acknowledged me. When he did he said he had a phone call to make and to hold on. He started requesting information that and was typing into his PC. He didn’t say anything for several minutes and then said the computer was acting up. I told him that I entered everything online and I received a message saying that I could just pick up the truck. He insisted I give him the information again. Then he asked questions that had nothing to do with the rental. He answered a few phone call while I was waiting. He made me give him my credit card again, so I’m hoping that I won’t get double charged. 30 minutes later he finally gave me the keys and then walked me around the corner of the building and gave me walking direction to a lot up the hill and over a block. The experience was painful. I will drive further to rent a Uhaul and will never go back. Terrible experience!!

Everything was great as usual.

Parking the truck was difficult because it was street parking on a high traffic corner. Even on a Sunday Erving.

A1 Rental is an awesome place to rent a UHAUL! Very friendly people!

We were hardly given any information, trucks are anywhere over a several block area of the town. When bringing back, he was just closing, he was not very cordial. Overall, just doesn't seem too equipped for truck rental, perhaps maybe tools? I filled everything out online ahead of time for "fast pick up"? He claimed to have to redo it anyway, took too long just to even get vehicle, no clear instructions as to where to return it, like stated earlier, they are scattered all over the town, and not in one central location.

Harmon and Bill are the best. Always very helpful and professional!

Equipment was rented in Pennsylvania for a drive to Kansas. Upon returning equipment to the location in Kansas we made aware the equipment (a trailer) was not properly hooked up in Pa.

Harmon and Bill are the best! Always professional and helpful!

This location did not have the truck I reserved, so I had to go to another location. That location did not have the dolly I reserved, so I had to come back here for a dolly. It would have been nice to have everything at one location instead of driving extra miles to two separate facilities.

The person checking me in (I had a problem with the cleanliness of the back of the truck due to the carelessness of the MovingHelp.com movers in Johnstown, Pa, where I got the truck) could not get a hold of the district manager in a timely way. I haven't heard anything yet, but it is the weekend, and I suppose I will hear something tomorrow.

The guys at A1 Rental are great! Very helpful!

Better instructions on finding the key drop

The truck was horribly dirty and very bad smell. i had to clean the truck and hang air fresheners. I have rented from U-haul before and have been happy. Not this time. I will NEVER use this location again

Thank you thank you thank you

Again, neither location knew we were coming. At the drop off, they had no idea!! It was a very long wait for them to try and find us, but they sent us on, telling us that they'd worry about it later!

Last minute change from closer, preferred pickup locs meant I had to travel an ADDITIONAL 20 min, one way (40 total) for pickup. Not really convenient, but trailer was there and ready for me.

Harmon at A1 Rental Inc took great care of us. He was patient, thorough, and informative. The location was inconvenient for parking. Although the 24/7 self-pick-up system caused a delay with our check in, we were able to complete our move in 1 day. The van was brand new and offered the perfect amount of space.

The cost was more than expected because we had to drive to another town to pick up the truck

Have a "Return Parking" area

Recommended this location to friends. Nice folks, clean vehicles.

Truck made weird noises when letting off gas. I wasn't sure it would make trip

The gentleman who works there is always rude and short with customers . Puts the customer in the store on hold every time the phone rings or someone else comes in.

First of all this place was very unprofessional. I told him why I was there then he said okay and went into back to talk about some job with his employees. When we finally got to get the trailer, the 3 boys said the lights all worked. Well later that night, we wanted to make sure everything worked. Guess what?!? Only 1 light worked. We had to call uhaul to come fix the problem, he was there for 2 hours after we had to wait over a hour for him. He said he highly doubted the lights worked because he had to cut wires & reconnect them to get all the lights to work. We were leaving at 4am. He didn't finish until 1230am.I will NEVER rent from Uhaul again. She told me she would talk to upper management but of course I never heard anything. They tell you what you want to hear.

Customer service was terrible