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Eric A.
Customer Reviews for A1 Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you so much!
Chantel S. | Overall ExperienceWent in the man never came out to look at the trailer. Just had me pull around the corner and drop it.
NEIL W.A1 mini storage is the best!
Roberta J.Gentlemen that helped me out was extremely professional and knowledgeable as far as all questions asked
MANUEL H.Very friendly service
JOHN W.A+A+A+. Best gentlemen I ever had the pleasure of doing business with!!!!! Recommend Highly!!!!!! Keep up the good work !!!!! Thanks again Thomas Rogers
Thomas R.I would highly recommend renting from here. The location is easy to find and the rental process was easy. The person working was great! He was very Friendly and very helpful!
Emre C.Very easy. Always a wonderful experience at this location!!
Roberta J.Gary was super proactive in making sure I knew where I was going and had the info I needed to drop off the truck, even after hours.
DOUGLAS D.Quite possibly the kindest man running this place. Would recommend this location over any that I have ever used in the past. Top notch business and person
Jonathan W.Nothing to add..
Jere H.Excellent customer service. I will definitely rent from this location again.
Stephen C.By far the best uhaul location I've been to in Clarksville. I was treated with courtesy, and cannot say anything negative about this location. Most locations I feel like a bother, but the gentleman in this location is by far the is the most respectful I have come across, and takes pride in his business and his customer service. Fully recommend to anyone.
Jamie T.Really no improvements I got to move my things from one place to another fast and effectively and have great customer service will most definitely be back when I need to move anything else thank you so much!!
Arianna T.Agent very friendly and knowledgeable
rose W.Nothing! Gary the owner(?) is one of the most pleasant and helpful people I've ever met. This was the second time we've rented from him and he will have a customer for life.
Janet G.Garrett was very nice and helpful. I would definitely recommend for uhaul or storage needs.
LAURA C.The owner was so helpful. I was missing a part for my trailer hitch and he let me borrow the part I needed. Amazing service and will return when I need a trailer again!
Laura C.Helpful staff at this location. Perfect customer service skills. Wonderful experience!!
Roberta J.Ratchet straps were rusted.
Joshua C.We've always used Uhaul for our military moves and there have been MANY. The customer service was second to none - personable, professional, and provided us with the best experience we've had with Uhaul to date.
Kathryn H.Nothing
Wayne E.Gary is awesome
CRISTOPHER C.Everything was perfect. He was very helpful fast and friendly. I will definitely go back to this location for all my moving needs.
Christopher T.I had to help the employee move a car tow dolly because there wasn't space for my drop off ready. Also, I was about an hour and half late turning in the truck. The employee told me don't worry about it. That he would take care of it. When he finalized the return he told me I wouldn't be charged for another day, but I was.
Jonathon R.Best experience I've had with U-Haul and in general with a small business. Gary was amazing and so helpful!
Janet G.The store was closed when I returned my trailer. But I called the manager and he was very accommodating. He came back to the store so that I could off load my trailer. We worked as a team. He was great!
Rhonda W.the attendant was awesome. Very nice. Very much recommend
Michael S.Nothing could be improved. Everything was perfect. Gary even called me when I was running a few minutes late for pickup, to see if I was okay or if the rental needed to be changed any.
Thomas S.Gary was amazing and very helpful and accommodating! Very welcoming and friendly! If I am ever in need Of a uhaul when I'm back in the city, will definitely be picking up here.
Caitlin D.Great guy. Very friendly and knowledgeable about his equipment.
Henry L.Gary was absolutely wonderful and very helpful!! Definitely recommend this place as a choice when you think of storage and moving! :)
Kendall E.Nothing. Quick, friendly service; easy ingress/egress from facility; i was having trouble finding a ball mount with proper drop and staff was willing to be flexible with hours to take care of me.
Sean L.Gary was extremely professional, courteous and helpful in renting me a trailer. Very customer oriented. I've decided to continue to utilize this facility in the future. Even though there are at least 2 different locations closer.
Daniel B.Great location and very easy to work with.
JAMES M.Nothing personal against the receiving location but the fact is I will jot recommend Uhaul to anyone ever again. This has been by far the worst experience I have ever had with Uhaul. It started poorly because the location where we were supposed to pick up was closed when we arrived to pick up our truck at 10 am (our reserved time) the guy was 30 minutes late and had a line of people in front of us. So after an hour late we got our truck anf this delayed our day by an hour and a half because the location was 30 minutes from our house. Then when I tried to call uhaul and say I didn't want to pay for the hour that I didn't get the truck the girl was rude, and she told me "we don't refu d for late pick-ups" then I explained for a second time that we weren't late, the shop owner was and then she connected me to a different t department who only had a 50 dollar credit to offer. Then upon returning our truck after extending for one day, someone messed up and entered the wrong truck information in another state (VA) when we were returning it in TN, which in doing so, said we returned our truck to the wrong location at 2000+ over our allowed milage. So when we tried to return our truck they couldn't provide us with a receipt showing we returned the truck, which my husband needs because he is military. Then on top of that, the location that returned another truck under our information rented the truck back out under our name and using our credit card. They charged us for the rental and the over milage of 2000+ miles. Maxing out my credit card and forcing me to report fraudulent activity and having to cancel/replace the card. Now, I cannot still get a receipt proving I turned in the truck. And all I have gotten is a "sorry" but sorry doesn't fix something that has nothing to do with us. This is 100% uhauls fault. Not only has this messed up our claim with the military but someone was also able to use our credit card information on file and rent a truck in our name. Does your company not believe in checking driver's licenses when renting equipment. Also, the moving website you partner with, the movers didn't show up and tricked us into giving them the payment code. I had to file a police report because I paid 180.00 for a service I never received and there has been no resolution there either. Either way, if someone can enter one wrong number in the wrong state and completely monkey wrench your whole system then thanks but no thanks. I will never give you any business ever again! And we used you for 6 military moves so far...but never, ever again. And I sure will be telling this to every person who is PCSing that I know. Because NO one should have to go through this nonsense. And this wasn't the only truck I rented. I had two trucks and the other one had issues too upon return. I was owed a refund, which I eventually got but not before jumping through a ton of hoops and making countless phone calls. And I suggest working with your customer service reps on
Colin H.Quick and easy return.
KELLINA H.nothing
MITCHELL G.Somehow, I was charged for turning my trailer in at 2701 N. Reynolds Road, Toledo OH. Instead, I get a final receipt saying I turned in the trailer to somewhere in Florida and two days late. I can only assume the originator made a mistake. Why am I paying for it. Call me at 7572685172 asap!
Douglas S.The staff members were extremely helpful, and the moving van worked fine. I would definitely rent from them again.
William M.Nice Place, but needs more space to move around. Very crowded both driving in and driving around inside. Otherwise nice.
Scott S.would have been nice to have a person on site to help back in tow dolly when parking as is just parked as best I could with limited vision on my own
Orval C.Customer service was amazing.
ROBERT R.The owner Terri has been a great help with my move from start to end. From South Carolina to Tennessee she has helped the whole time.
NORMA Z.I thought by giving my credit card number that I was guarratying my regardless if I was late picking it up.
Belinda P.A very huge thanks to the folks at this location. They had everything ready to roll for me and they sell all the moving stuff I forgot to get right in the lobby! A1 is and has always been my #1 go to for all my moving and storage needs. I rated only 5 stars because there was no option for 10!
CHRIS B.Great customer service. Very nice.
TY S.Nothing, excellent service and friendly staff.
Larry J.Cab of the truck was filthy. Covered in cat hair. Gas was listed as full when it was only a half a tank. Had to go back to get corrected.
Mark G.Great and fast service
John K.The girls were very nice and helpful.
Kimberly K.