I had to wait a long time. And also I was charged wrongYADIRA T.
Customer Reviews for A1 Mini Storage
(Distribuidor de U-Haul del vecindario)
Austell, GA 30168
(N Of I-20)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - mar.: 9 a. m. - 5:30 p. m.
- Mié.: 9 a. m. - 2 p. m.
- Jue. - sáb.: 9 a. m. - 5:30 p. m.
- Dom.: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.LEXIS L.
Theres no IMPROVEMENT REQUIRED..WE BEEN RENTING FROM THIS LOCATION FOR MANY YEARS.ALWAYS FELT WELCOME WITH A SMILE...AND PROFESSIONAL.Shirley M.
Fernette is a super person. She's always on point , real and professional. She's one of a kind. Her friendly and professional environment keeps me coming back.ðŸ˜ŠðŸ˜ŠðŸ˜ŠVicie D.
The onsite agent went above and beyond (so unnecessarily -in my humble opinion-let me explain). I appreciate being able to use the Mobile Check-in. However, it doesn't AMOUNT TO A HILL OF BEANS to use that service at the location I patronized today when there is NO SIGNAL (for whatever the "Six Flags Park" reason) at that location for customers to use to check-in in any 24 hour period of the day. I rented my Uhaul from A-1 Storage. The representative that lives on-site at that storage company showed a totally lack of concern for her needs...I called at 6:02 pm...To my shock, She actually answered the phone (they close at 5 pm)...she explained why I couldn't upload the photos for the past 30 minutes(Six Flags Drive is known to have little to no signal) and that I could leave it and drop off the keys...I guess felt pity for me because she then came outside (wayyy after hours, mind you), in a not-so-good neighborhood. Then she proceeded to move the truck to help me try and get a signal. She came back to check on me after I tried for another 10-15 minutes to get it my phone to upload the picture I took per the Check-in App. She was CLEARLY tired and could use some rest. Nonetheless, she extended me an olive branch. Not to mention the customer that was dropping his truck off late (whom she knew by name-impressive). It is as if she has to be on and alert 24/7 in order to accommodate ALL customers. I know she isn't being compensated for that. I STRONGLY SUGGEST THE STORAGE COMPANY INVEST IN A GOOD SIGNAL FOR ALL THEIR CUSTOMERS (both Storage and UHAUL). And make her job less time-consuming. She is one of a kind. I don't know ANYONE that would work where she works AND be as self-sacrificing. If I were the business owner, I would invest in a GOOD WiFi Signal!!!!CHARITY H.
Clean out the trucks and make sure the tires are good to go on the roadOluwaseun K.
El cliente no dejó un comentario.Terry S.
I haul cancelled my order without telling me. I had to call and ask questions before I was told. Also the drop off location was changed and I had to put more gas into it because it wasn't a drop off locationALEXA D.
El cliente no dejó un comentario.TEKEYLA H.
El cliente no dejó un comentario.Wanda S.
El cliente no dejó un comentario.Donald C.
Customer service was outstanding.JAMAL S.
Staff was tremendously helpful. I would definitely recommend this location.Rodney B.
El cliente no dejó un comentario.Kesha L.
Your Manager was great. She should get a financial reward. From Kenneth Cooper.KENNETH C.
El cliente no dejó un comentario.Luke C.
Friendly service and well informedVICTORIA W.
El cliente no dejó un comentario.John B.
El cliente no dejó un comentario.Shemika L.
I am not sure why Fernette William's is the regional manager she is rude and condescending. She does not allow a person to speak and talk as if you are a child. She needs to be fired.Angela F.
Wonderful people great serviceðŸ’žðŸ’žVIVAN C.
This location is HIGHLY unprofessional. The van was filthy and smelled like garbage. We made a reservation and no one was there once we arrived. To be fair, we made the reservation right before we showed up, so we didn't have any issue waiting for the employee to come back from lunch or whatever errands they were doing. There was a number on the door for us to call, so we called that number and spoke with a woman. She said she would call the employee working at that location to see where they were at. Another 10 or 15 minutes go by, and the employee shows up. We go inside and the phone rings. So the employee answers the phone. It was the woman that we spoke to on the phone earlier. The employee had the woman on speakerphone and she was complaining about me calling in. The employee immediately takes her off of speakerphone looks at me and says, â€œyou weren't supposed to hear thatâ€. Oh you think?? The employee also had a gun on her person and a guard dog in the office along with all these other signs posted inside that made the atmosphere highly uncomfortable. The employee herself was also very unprofessional and rude acting like we were inconveniencing her. I will NEVER come back to this location or recommend it. Which sucks bc this location is maybe 2 miles from my home and I constantly need to rent Uhauls. I will never use this location again. A rep from Uhaul needs to visit and shut it down. It makes Uhaul look very bad.CAITLIN K.
Very pleasant experience. She helped me guide my vehicle and return the trailer back properly. Great job!!!Alexis G.
The young lady's are very sweet and professionalMary W.
Miss Fernette provides great customer service and well maintained trucks!Kimberly O.
The customer service was amazing. They assisted me in everyway to insure I had and understood the operational of the vehicle. After returning the vehicle, the joy and customer service continued.GRANT B.
How does one improve awesomeness! Great experience.Donna S.
El cliente no dejó un comentario.Janice R.
Customer Service was awesome. You can tell She enjoys what she does.Rosemary R.
El cliente no dejó un comentario.Michael K.
The attendant was very straight forward and I appreciate that. give her a raise.Yates K.
The young lady at the desk was very knowledgeable, she took very good care of us.Bernard B.
This is the 3rd time in a row that I have ordered equipment to be in the truck with my rental and it has not been there. Moving expensive things and not being able to have the blankets or dolly that you are counting to have has been a terrible experience and Uhaul needs to fix this from happening.JAMES B.
Do representative at this location on 361 Riverstone Parkway has a very nasty attitude. This storage space there is very dirty and unsanitized. And so was the truck and she 2 Days Later charged me an extra $75 after I bought the equipment back to my bill and I had to have it took it off by her manager. That was stealing. And something needs to be done about her and her adding money on that does not apply to the rental of the U-Haul truck.Denise B.
El cliente no dejó un comentario.NNAMDI O.
Ms. Fernette is always kind and professional. She has the sweetest personality. I would recommend her and this establishment to anyone.Belinda M.
The service was very professional and helpful.DWIGHT W.
El cliente no dejó un comentario.Cameron G.
Rental agent was very nice and helpful. I believe construction was going on and that is why I said the location was not clean & inviting. I never made it into the office but the drop off was greatBequetta W.
El cliente no dejó un comentario.IMANI O.
The customer service is awesome. The problem is that there is no cell service so you can't use the Uhaul app to checkout your rental. I tried using the app, but the process stalled. The attendant started the process, but because I started it, she was unable to help. She had to call Uhaul to cancel what I started in order to process the reservation. It was all just too much and not even Uhaul's fault.Robert M.
El cliente no dejó un comentario.Perry M.
The customer service was outstanding .Mandue S.
Nothing at all wonderful place and Greater employeesBobby C.
This was the best experience Iam Jerika Cox and everyone was very professional and friendly.Jericka C.
El cliente no dejó un comentario.LaNell S.
El cliente no dejó un comentario.Fred C.
Truck was dirty and not well maintained. Windshield so dirty had trouble getting to gas station to clean it.... Not like the UHaul that I delt with in the past.John C.
Good Customer ' serviceDjiby S.
I paid for a dozen of covers and did not receive them. Please remove this from the billing if it was charged.Michelle T.
El cliente no dejó un comentario.EDRIC S.
El cliente no dejó un comentario.Kevin L.
El cliente no dejó un comentario.Tommy B.
Just keep having a lovely customer service.Edwin O.
I had to rent a truck twice in order to fully move. This location is amazing. Friendly staff. FYI: close the door behind you! (Smile)DAPHNI C.
El cliente no dejó un comentario.MELANIE R.
The dolly was damaged and she only had one i could not even use it so i basically paid for it for no reason. She told me just to take photos of the damageKeena B.
El cliente no dejó un comentario.Ayisha W.
The owners at this location were professional and very pleasant. Thank you. For the online return please ensure the location function is working properly as we experienced problems.Rhonda T.
Great customer service A 1JOHN S.
El cliente no dejó un comentario.Adrien L.
Fernette was extremely helpful and professional during the process of my rental. I was highly satisfied with my overall experience!Ernest J.
El cliente no dejó un comentario.Emily G.
El cliente no dejó un comentario.Janee C.
El cliente no dejó un comentario.Cheryl G.
El cliente no dejó un comentario.Anitra W.
El cliente no dejó un comentario.Tiffany P.
Online system is too slowStephanie A.
Brakes were badKala F.
Awesome Customers serviceAngela L.
El cliente no dejó un comentario.Kevin S.
Fern was amazing! Very hospitable and easy to do business with.Steven R.
El cliente no dejó un comentario.Anthony H.
El cliente no dejó un comentario.Elizabeth S.
El cliente no dejó un comentario.Aminah T.
El cliente no dejó un comentario.Velicia H.
El cliente no dejó un comentario.Velicia H.
El cliente no dejó un comentario.Velicia H.
El cliente no dejó un comentario.Demetra N.
Always good ThanksJames C.
Awesome Customer Service!ralph H.
i was over charged! without notice!princess Y.
El cliente no dejó un comentario.Rivington K.
Mrs. Williams is the best. I had a last minute pick up and she came through for me as usual. She is always so informative. I have been to other rental locations and have not met one yet to top hers. This was not my first time doing business with her and it sure wont be the last. Thank you Mrs. Williams!Sheree L.
Amazing amazing customer service!! Quick and easy process!Kennedy J.
El cliente no dejó un comentario.Gray R.
El cliente no dejó un comentario.Andrew J.
El cliente no dejó un comentario.Darnell E.
El cliente no dejó un comentario.Andre B.
She was very nice and Professional her energy is everything I would recommend this location to everyone and I will use her location againLamekia W.
Fix radioJerrell W.
El cliente no dejó un comentario.JARED W.
Excellent customer serviceMarquis W.
El cliente no dejó un comentario.Brandon A.
El cliente no dejó un comentario.Warren M.
Outstanding customer service. Was not excited to use U-Haul as I had a HORRIBLE experience with you for a cross country move. Was my oy option this time, the staff at A-1 was hands down THE BEST!Maria L.
El cliente no dejó un comentario.Shameisha V.