Customer Reviews for A1 Mini Storage
(U-Haul Neighborhood Dealer)

774 reviews

361 Riverside Pkwy   Austell, GA 30168
(N Of I-20)

(770) 739-5162

Office Hours

  • Mon-Tue: 9 am–6 pm
  • Wed: 9 am–2 pm
  • Thur-Sat: 9 am–6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(770) 739-5162

361 Riverside Pkwy
Austell, GA 30168
(N Of I-20)

Services at this Location:

Office Hours

  • Mon-Tue: 9 am–6 pm
  • Wed: 9 am–2 pm
  • Thur-Sat: 9 am–6 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Roger Williams 
Rating:
3.0

The truck absolutely should NOT have been rented in that condition!!! Besides the truck having a piss odor and being FILTHY, the gas doesn't gage properly, truck shakes after 60miles, for issues and idling issues!!!!!!!!!!!!

Sovaya Smith 
Rating:
3.0

Good

FRANK SADDLER 
Rating:
5.0

Customer did not leave a comment.

Fritz Arthur 
Rating:
5.0

Customer did not leave a comment.

Yohanis Anari 
Rating:
5.0

Perfect Customer

MICHELLE JENKINS 
Rating:
5.0

For the first time in awhile, I experience great service.

Juanita Johnson 
Rating:
5.0

Great customer service

Sarah Okpulor 
Rating:
4.0

Customer did not leave a comment.

Tina Jordan 
Rating:
5.0

Nothing , the service is amazing and your met with genuine kindness . This is my go to location!

Dexter Snipe 
Rating:
5.0

Customer did not leave a comment.

Darlene Hall 
Rating:
1.0

Customer did not leave a comment.

Katherine Walker-Robinson 
Rating:
5.0

Excellent service very friendly and helpful. I would definitely use them again.

Quantavius Woods 
Rating:
5.0

Customer did not leave a comment.

DARRYL TAYLOR 
Rating:
5.0

Customer did not leave a comment.

Deborah Wilson 
Rating:
3.0

Customer did not leave a comment.

TANJA TALLEY 
Rating:
1.0

I took this unit back last Wednesday. And was charged an additional 251 after paying 100 in cash 130 over the phone as well as a 63 dollar charge.

Amanda Walker 
Rating:
1.0

I did not receive the correct size truck.

Yasmine Parks 
Rating:
5.0

The lady was very outgoing and sweet. Looking forward to seen her again.

Kartarsha Lynch 
Rating:
3.0

Customer did not leave a comment.

Jude Peters 
Rating:
5.0

Amazing

Shannon Strozier 
Rating:
5.0

Not a thing!

Angela Downs 
Rating:
5.0

The Staff was Very Helpful and Too of The Line All The Way . Thank You Joy and your Partner

Tyrel Johnson 
Rating:
5.0

Customer did not leave a comment.

Luralucinda Thomas 
Rating:
1.0

Customer did not leave a comment.

Anna Roudenbush 
Rating:
5.0

Customer did not leave a comment.

Jahkoya Robinson-Lewis 
Rating:
5.0

Great customer service.

JUDE MBIONWU 
Rating:
5.0

Excellent customer service at this location!

Mia Bossier-Crawford 
Rating:
1.0

Customer did not leave a comment.

Christopher McDonald 
Rating:
5.0

That location is great the service was very professional I'd recommend that location.

Darryl Jackson 
Rating:
5.0

Customer did not leave a comment.

Shawndolyn Williams 
Rating:
5.0

Customer did not leave a comment.

Carlos Rodriguez 
Rating:
5.0

Tevin was very friendly and kind.

Melissa Foiles 
Rating:
4.0

Customer did not leave a comment.

NIDIA KIRKLAND 
Rating:
4.0

Truck check engine light was on , drove like it needed maintenance. But it got me where I needed to go and back.

Shenita Woodard 
Rating:
5.0

The receptionist was very friendly and helpful. Great customer service and very welcoming.

Ashley Turner 
Rating:
5.0

Even though my reservation was canceled the receptionist got me a truck. Thank you Karl Waters

Karl Waters 
Rating:
3.0

What looks like the last customer never cleaned the truck out and the engine light was on from the time I left till I brought it back the truck needed work

CAROLYN COUCH 
Rating:
5.0

The customer service agent was extremely helpful and polite

Joslind Green 
Rating:
3.0

Customer did not leave a comment.

Phyllis Hayes 
Rating:
5.0

Nothing. The customer service was Quality and professional

Kimberly Hill 
Rating:
5.0

Customer did not leave a comment.

Sebrina Cuyler 
Rating:
4.0

Get the truck service

Decola Kendrick 
Rating:
3.0

This location, and all the uhaul in that market did not have a utility dolly that I reserved

Aneya Raynor 
Rating:
3.0

Storage place was not clean , had spider web inside of storage.unit

GAREY MCCANTS 
Rating:
4.0

Customer did not leave a comment.

Ashu Ogork 
Rating:
3.0

Customer did not leave a comment.

Lakisha Robinson 
Rating:
5.0

Customer service lit! Very helpful team and them smiles OMG

tianita freeman 
Rating:
2.0

Have working trucks ready!!

Sheriley Tidwell 
Rating:
1.0

This was the worst uhaul experience Ive ever had. The equipment was awful the person at the location was irresponsible. He didnt check out my truck correctly nor did he check it back in correctly resulting in $70 of erroneous fuel charges and he rented me the wrong truck number which caused a ton of issues. He should be fired

Eric ClaySr 
Rating:
4.0

NA

Antony Hopson 
Rating:
5.0

The truck has a very bad smell and the maintenance on the truck is horrible. As I was driving down I-20 the truck slowed down on its own that could have caused a accident. They charged me an extra $11.00 for gas that wasn’t there when I rented the truck. It was a quarter of a tank of gas in there. I put it back in there and she said that it was a fourth tank of gas. I only drove a total of 24 miles. They charged me for two gallons of gas and I put two gallons of gas in the truck. I’m so confused on how they calculate gas and mileage. Smh.

Shanika Edwards 
Rating:
4.0

Didn't get the huy name. But he were great he has went above and beyond when dealing with the Customer

Janeth Lindsay 
Rating:
5.0

Clerk was very professional

Michelle Berry 
Rating:
1.0

Customer did not leave a comment.

Danielle Newton 
Rating:
3.0

Friendly and helpful staff. The truck was falling apart and shook the whole drive.

Thomas OBrien 
Rating:
5.0

Double check under seats and inside container to make sure prior customer cleaned unit.

VAnikol Nash 
Rating:
5.0

Customer did not leave a comment.

falissia ronoakes 
Rating:
5.0

Customer did not leave a comment.

Anthony Miller 
Rating:
5.0

I always have a positive experience when I rent at this location. Darnell is very nice and a pleasure to deal with. Thank you

Teresa Wyche 
Rating:
5.0

My experience renting from this location has been awesome. Darnell is always professional and pleasant. This will be my number 1 spot to rent from. Thank you

Teresa Wyche 
Rating:
5.0

Darnell was awesome. Will definitely use this location for all U Haul needs. Also regional manager Dave Oliver awesome They both made the experience perfect Improvements/ need to work on online Uhaul experience Not user friendly and confusing Thanks

Patricia French 
Rating:
5.0

I didn’t have a problem with anything at all. My experience was great!!

Moniqe jones 
Rating:
5.0

The site manager was personable, knowledgeable and extremely efficient. There is was no wait for the truck and the process was seamlesss.

Mytousha Farrie 
Rating:
5.0

Customer did not leave a comment.

Jamande Nichols 
Rating:
3.0

The rental agent customer service was good. The rental process was easy and the return process was seamless. I will definitely rent again in the future.

Jude Peters 
Rating:
5.0

Customer did not leave a comment.

Tenisha Owens 
Rating:
1.0

This location shouldn't be able to contract with U-Haul.The van was so filthy and smelled of who knows what ,they had no one to clean it the clerk had no clue of what to do or even how to handle the situation,she just shrugged her shoulder and said it was her first time,she never came out to even take a look . The light was on the dash stated oil change needed.I stayed on the phone with a Rep trying to find another location that had a truck right away for a hour with no results.I had to literally go and wash and clean the van to use it myself.I couldn't leave because I didn't have transportation to go to another location .even after washing it and having to put towels over the seats we were still eaten by fleas. I was 2 hours late for my Event.I suggest they hire someone to clean and maintain there trucks after they are returned and train the staff how to handle all situations.

Cathy Banks 
Rating:
3.0

Customer did not leave a comment.

Bernard Barnes 
Rating:
5.0

Nothing it was easy location and very friendly service

Kevin Hoyt 
Rating:
1.0

Horrible location..the truck made noise the entire way..not to mentioned the inconsistency in reporting of my gas/mileage.

Terri Christian 
Rating:
2.0

The left blinker light was out and I couldn't get utility dolly as my reservation listed. I was told upon arrival that they were all stolen.

Tamela Brown 
Rating:
5.0

Customer service was very knowledgeable and professional. Location was clean and office manager was helpful.

Mario Aranda 
Rating:
2.0

I would also like to state we picked a different location for drop off and we were denied the ability to return it there.

Katherine Buckley 
Rating:
5.0

Customer did not leave a comment.

Otis Brown 
Rating:
5.0

The Floyd Road Mableton GA did not have the mobile pick up available during my scheduled reservation.

Commodry Darthard 
Rating:
4.0

Nothing, Everything was Great☺

deborah wilson 
Rating:
5.0

Great and always recommended for moving.

Ravikumar Pappala 
Rating:
1.0

When I checked out they listed the fuel at 1/4 a tank but when i got to the car it was below so the attendant said i could bring the car at the same spot and not at 1/4. But when i brought it at the same spot, they still charged me for 2 gallons of gas.

Tanya Ranguma 
Rating:
5.0

Customer did not leave a comment.

Tammy Leverette 
Rating:
5.0

Thank you for everything you do

SABINA AGYARKO 
Rating:
5.0

Excellent customer service.

Hikma Blackley 
Rating:
5.0

Customer did not leave a comment.

Jonathan Massengale 
Rating:
4.0

Customer did not leave a comment.

Eric Grady 
Rating:
5.0

I love this lady bc she has been helping me for over 6 yrs

Brandon Fleming 
Rating:
3.0

Reserved a truck & 4 dollies 3 weeks in advance. 2 days before pick up, I received a call informing me that there had been a change of pick up location that was farther away from my home. Upon arrival I was told there wasn't a truck or dollies available & I could go to the convenience store down the street to get a truck. I did however, no truck & dollies available there. Called UHaul & was told to go to yet another location even farther from my home. Upon arrival I was told yes they had a truck but no dollies. Left there with the truck. Discovered there was a hole in the floor of the truck. Returned the truck on time as instructed full of gas. Next business day I discovered an additional charge on my card. No email or call with a description of the additional charge. Needless to say, I am not a happy or impressed customer. No apologies..nothing!

CATHY JACOBS 
Rating:
5.0

The employee was great

WALTER HUGHSON 
Rating:
1.0

Ensure the truck is running well. Ensure that what a customer paid for is actually available. Leave the keys in lock box as stated during pickup for the contactless options provided.

Erie Knox 
Rating:
5.0

Customer did not leave a comment.

Blake Williams 
Rating:
1.0

I had to wait a long time. And also I was charged wrong

YADIRA THOMAS 
Rating:
5.0

Customer did not leave a comment.

LEXIS Lewis 
Rating:
5.0

Theres no IMPROVEMENT REQUIRED..WE BEEN RENTING FROM THIS LOCATION FOR MANY YEARS.ALWAYS FELT WELCOME WITH A SMILE...AND PROFESSIONAL.

Shirley Meyer 
Rating:
5.0

Fernette is a super person. She’s always on point , real and professional. She’s one of a kind. Her friendly and professional environment keeps me coming back.😊😊😊

Vicie Dowling 
Rating:
3.0

The onsite agent went above and beyond (so unnecessarily -in my humble opinion-let me explain). I appreciate being able to use the Mobile Check-in. However, it doesn't AMOUNT TO A HILL OF BEANS to use that service at the location I patronized today when there is NO SIGNAL (for whatever the "Six Flags Park" reason) at that location for customers to use to check-in in any 24 hour period of the day. I rented my Uhaul from A-1 Storage. The representative that lives on-site at that storage company showed a totally lack of concern for her needs...I called at 6:02 pm...To my shock, She actually answered the phone (they close at 5 pm)...she explained why I couldn't upload the photos for the past 30 minutes(Six Flags Drive is known to have little to no signal) and that I could leave it and drop off the keys...I guess felt pity for me because she then came outside (wayyy after hours, mind you), in a not-so-good neighborhood. Then she proceeded to move the truck to help me try and get a signal. She came back to check on me after I tried for another 10-15 minutes to get it my phone to upload the picture I took per the Check-in App. She was CLEARLY tired and could use some rest. Nonetheless, she extended me an olive branch. Not to mention the customer that was dropping his truck off late (whom she knew by name-impressive). It is as if she has to be on and alert 24/7 in order to accommodate ALL customers. I know she isn't being compensated for that. I STRONGLY SUGGEST THE STORAGE COMPANY INVEST IN A GOOD SIGNAL FOR ALL THEIR CUSTOMERS (both Storage and UHAUL). And make her job less time-consuming. She is one of a kind. I don't know ANYONE that would work where she works AND be as self-sacrificing. If I were the business owner, I would invest in a GOOD WiFi Signal!!!!

CHARITY HASBERRY 
Rating:
2.0

Clean out the trucks and make sure the tires are good to go on the road

Oluwaseun Kolawole 
Rating:
5.0

Customer did not leave a comment.

Terry Schaffer 
Rating:
5.0

I haul cancelled my order without telling me. I had to call and ask questions before I was told. Also the drop off location was changed and I had to put more gas into it because it wasn’t a drop off location

ALEXA DYKES 
Rating:
5.0

Customer did not leave a comment.

TEKEYLA HASKINS 
Rating:
5.0

Customer did not leave a comment.

Wanda Slang 
Rating:
5.0

Customer did not leave a comment.

Donald Cooper 
No reviews have been submitted for this location.

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