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Roger Williams
Customer Reviews for A1 Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck absolutely should NOT have been rented in that condition!!! Besides the truck having a piss odor and being FILTHY, the gas doesn't gage properly, truck shakes after 60miles, for issues and idling issues!!!!!!!!!!!!
Sovaya SmithGood
FRANK SADDLERPerfect Customer
MICHELLE JENKINSFor the first time in awhile, I experience great service.
Juanita JohnsonGreat customer service
Sarah OkpulorNothing , the service is amazing and your met with genuine kindness . This is my go to location!
Dexter SnipeExcellent service very friendly and helpful. I would definitely use them again.
Quantavius WoodsI took this unit back last Wednesday. And was charged an additional 251 after paying 100 in cash 130 over the phone as well as a 63 dollar charge.
Amanda WalkerI did not receive the correct size truck.
Yasmine ParksThe lady was very outgoing and sweet. Looking forward to seen her again.
Kartarsha LynchAmazing
Shannon StrozierNot a thing!
Angela DownsThe Staff was Very Helpful and Too of The Line All The Way . Thank You Joy and your Partner
Tyrel JohnsonGreat customer service.
JUDE MBIONWUExcellent customer service at this location!
Mia Bossier-CrawfordThat location is great the service was very professional I'd recommend that location.
Darryl JacksonTevin was very friendly and kind.
Melissa FoilesTruck check engine light was on , drove like it needed maintenance. But it got me where I needed to go and back.
Shenita WoodardThe receptionist was very friendly and helpful. Great customer service and very welcoming.
Ashley TurnerEven though my reservation was canceled the receptionist got me a truck. Thank you Karl Waters
Karl WatersWhat looks like the last customer never cleaned the truck out and the engine light was on from the time I left till I brought it back the truck needed work
CAROLYN COUCHThe customer service agent was extremely helpful and polite
Joslind GreenNothing. The customer service was Quality and professional
Kimberly HillGet the truck service
Decola KendrickThis location, and all the uhaul in that market did not have a utility dolly that I reserved
Aneya RaynorStorage place was not clean , had spider web inside of storage.unit
GAREY MCCANTSCustomer service lit! Very helpful team and them smiles OMG
tianita freemanHave working trucks ready!!
Sheriley TidwellThis was the worst uhaul experience Ive ever had. The equipment was awful the person at the location was irresponsible. He didnt check out my truck correctly nor did he check it back in correctly resulting in $70 of erroneous fuel charges and he rented me the wrong truck number which caused a ton of issues. He should be fired
Eric ClaySrNA
Antony HopsonThe truck has a very bad smell and the maintenance on the truck is horrible. As I was driving down I-20 the truck slowed down on its own that could have caused a accident. They charged me an extra $11.00 for gas that wasn’t there when I rented the truck. It was a quarter of a tank of gas in there. I put it back in there and she said that it was a fourth tank of gas. I only drove a total of 24 miles. They charged me for two gallons of gas and I put two gallons of gas in the truck. I’m so confused on how they calculate gas and mileage. Smh.
Shanika EdwardsDidn't get the huy name. But he were great he has went above and beyond when dealing with the Customer
Janeth LindsayClerk was very professional
Michelle BerryFriendly and helpful staff. The truck was falling apart and shook the whole drive.
Thomas OBrienDouble check under seats and inside container to make sure prior customer cleaned unit.
VAnikol NashI always have a positive experience when I rent at this location. Darnell is very nice and a pleasure to deal with. Thank you
Teresa WycheMy experience renting from this location has been awesome. Darnell is always professional and pleasant. This will be my number 1 spot to rent from. Thank you
Teresa WycheDarnell was awesome. Will definitely use this location for all U Haul needs. Also regional manager Dave Oliver awesome They both made the experience perfect Improvements/ need to work on online Uhaul experience Not user friendly and confusing Thanks
Patricia FrenchI didn’t have a problem with anything at all. My experience was great!!
Moniqe jonesThe site manager was personable, knowledgeable and extremely efficient. There is was no wait for the truck and the process was seamlesss.
Mytousha FarrieThe rental agent customer service was good. The rental process was easy and the return process was seamless. I will definitely rent again in the future.
Jude PetersThis location shouldn't be able to contract with U-Haul.The van was so filthy and smelled of who knows what ,they had no one to clean it the clerk had no clue of what to do or even how to handle the situation,she just shrugged her shoulder and said it was her first time,she never came out to even take a look . The light was on the dash stated oil change needed.I stayed on the phone with a Rep trying to find another location that had a truck right away for a hour with no results.I had to literally go and wash and clean the van to use it myself.I couldn't leave because I didn't have transportation to go to another location .even after washing it and having to put towels over the seats we were still eaten by fleas. I was 2 hours late for my Event.I suggest they hire someone to clean and maintain there trucks after they are returned and train the staff how to handle all situations.
Cathy BanksNothing it was easy location and very friendly service
Kevin HoytHorrible location..the truck made noise the entire way..not to mentioned the inconsistency in reporting of my gas/mileage.
Terri ChristianThe left blinker light was out and I couldn't get utility dolly as my reservation listed. I was told upon arrival that they were all stolen.
Tamela BrownCustomer service was very knowledgeable and professional. Location was clean and office manager was helpful.
Mario ArandaI would also like to state we picked a different location for drop off and we were denied the ability to return it there.
Katherine BuckleyThe Floyd Road Mableton GA did not have the mobile pick up available during my scheduled reservation.
Commodry DarthardNothing, Everything was Great☺
deborah wilsonGreat and always recommended for moving.
Ravikumar PappalaWhen I checked out they listed the fuel at 1/4 a tank but when i got to the car it was below so the attendant said i could bring the car at the same spot and not at 1/4. But when i brought it at the same spot, they still charged me for 2 gallons of gas.
Tanya RangumaThank you for everything you do
SABINA AGYARKOExcellent customer service.
Hikma BlackleyI love this lady bc she has been helping me for over 6 yrs
Brandon FlemingReserved a truck & 4 dollies 3 weeks in advance. 2 days before pick up, I received a call informing me that there had been a change of pick up location that was farther away from my home. Upon arrival I was told there wasn't a truck or dollies available & I could go to the convenience store down the street to get a truck. I did however, no truck & dollies available there. Called UHaul & was told to go to yet another location even farther from my home. Upon arrival I was told yes they had a truck but no dollies. Left there with the truck. Discovered there was a hole in the floor of the truck. Returned the truck on time as instructed full of gas. Next business day I discovered an additional charge on my card. No email or call with a description of the additional charge. Needless to say, I am not a happy or impressed customer. No apologies..nothing!
CATHY JACOBSThe employee was great
WALTER HUGHSONEnsure the truck is running well. Ensure that what a customer paid for is actually available. Leave the keys in lock box as stated during pickup for the contactless options provided.
Erie KnoxI had to wait a long time. And also I was charged wrong
YADIRA THOMASTheres no IMPROVEMENT REQUIRED..WE BEEN RENTING FROM THIS LOCATION FOR MANY YEARS.ALWAYS FELT WELCOME WITH A SMILE...AND PROFESSIONAL.
Shirley MeyerFernette is a super person. She’s always on point , real and professional. She’s one of a kind. Her friendly and professional environment keeps me coming back.😊😊😊
Vicie DowlingThe onsite agent went above and beyond (so unnecessarily -in my humble opinion-let me explain). I appreciate being able to use the Mobile Check-in. However, it doesn't AMOUNT TO A HILL OF BEANS to use that service at the location I patronized today when there is NO SIGNAL (for whatever the "Six Flags Park" reason) at that location for customers to use to check-in in any 24 hour period of the day. I rented my Uhaul from A-1 Storage. The representative that lives on-site at that storage company showed a totally lack of concern for her needs...I called at 6:02 pm...To my shock, She actually answered the phone (they close at 5 pm)...she explained why I couldn't upload the photos for the past 30 minutes(Six Flags Drive is known to have little to no signal) and that I could leave it and drop off the keys...I guess felt pity for me because she then came outside (wayyy after hours, mind you), in a not-so-good neighborhood. Then she proceeded to move the truck to help me try and get a signal. She came back to check on me after I tried for another 10-15 minutes to get it my phone to upload the picture I took per the Check-in App. She was CLEARLY tired and could use some rest. Nonetheless, she extended me an olive branch. Not to mention the customer that was dropping his truck off late (whom she knew by name-impressive). It is as if she has to be on and alert 24/7 in order to accommodate ALL customers. I know she isn't being compensated for that. I STRONGLY SUGGEST THE STORAGE COMPANY INVEST IN A GOOD SIGNAL FOR ALL THEIR CUSTOMERS (both Storage and UHAUL). And make her job less time-consuming. She is one of a kind. I don't know ANYONE that would work where she works AND be as self-sacrificing. If I were the business owner, I would invest in a GOOD WiFi Signal!!!!
CHARITY HASBERRYClean out the trucks and make sure the tires are good to go on the road
Oluwaseun KolawoleI haul cancelled my order without telling me. I had to call and ask questions before I was told. Also the drop off location was changed and I had to put more gas into it because it wasn’t a drop off location
ALEXA DYKES