This is the 3rd time in a row that I have ordered equipment to be in the truck with my rental and it has not been there. Moving expensive things and not being able to have the blankets or dolly that you are counting to have has been a terrible experience and Uhaul needs to fix this from happening.JAMES B.
Customer Reviews for A1 Mini Storage
(Distribuidor de U-Haul del vecindario)
Austell, GA 30168
(N Of I-20)
Services at this Location:
- Lun. - mar.: 9 a. m. - 5:30 p. m.
- Mié.: 9 a. m. - 2 p. m.
- Jue. - sáb.: 9 a. m. - 5:30 p. m.
- Dom.: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Do representative at this location on 361 Riverstone Parkway has a very nasty attitude. This storage space there is very dirty and unsanitized. And so was the truck and she 2 Days Later charged me an extra $75 after I bought the equipment back to my bill and I had to have it took it off by her manager. That was stealing. And something needs to be done about her and her adding money on that does not apply to the rental of the U-Haul truck.Denise B.
El cliente no dejó un comentario.NNAMDI O.
Ms. Fernette is always kind and professional. She has the sweetest personality. I would recommend her and this establishment to anyone.Belinda M.
The service was very professional and helpful.DWIGHT W.
El cliente no dejó un comentario.Cameron G.
Rental agent was very nice and helpful. I believe construction was going on and that is why I said the location was not clean & inviting. I never made it into the office but the drop off was greatBequetta W.
El cliente no dejó un comentario.IMANI O.
The customer service is awesome. The problem is that there is no cell service so you can't use the Uhaul app to checkout your rental. I tried using the app, but the process stalled. The attendant started the process, but because I started it, she was unable to help. She had to call Uhaul to cancel what I started in order to process the reservation. It was all just too much and not even Uhaul's fault.Robert M.
El cliente no dejó un comentario.Perry M.
The customer service was outstanding .Mandue S.
Nothing at all wonderful place and Greater employeesBobby C.
This was the best experience Iam Jerika Cox and everyone was very professional and friendly.Jericka C.
El cliente no dejó un comentario.LaNell S.
El cliente no dejó un comentario.Fred C.
Truck was dirty and not well maintained. Windshield so dirty had trouble getting to gas station to clean it.... Not like the UHaul that I delt with in the past.John C.
Good Customer ' serviceDjiby S.
I paid for a dozen of covers and did not receive them. Please remove this from the billing if it was charged.Michelle T.
El cliente no dejó un comentario.EDRIC S.
El cliente no dejó un comentario.Kevin L.
El cliente no dejó un comentario.Tommy B.
Just keep having a lovely customer service.Edwin O.
I had to rent a truck twice in order to fully move. This location is amazing. Friendly staff. FYI: close the door behind you! (Smile)DAPHNI C.
El cliente no dejó un comentario.MELANIE R.
The dolly was damaged and she only had one i could not even use it so i basically paid for it for no reason. She told me just to take photos of the damageKeena B.
El cliente no dejó un comentario.Ayisha W.
The owners at this location were professional and very pleasant. Thank you. For the online return please ensure the location function is working properly as we experienced problems.Rhonda T.
Great customer service A 1JOHN S.
El cliente no dejó un comentario.Adrien L.
Fernette was extremely helpful and professional during the process of my rental. I was highly satisfied with my overall experience!Ernest J.
El cliente no dejó un comentario.Emily G.
El cliente no dejó un comentario.Janee C.
El cliente no dejó un comentario.Cheryl G.
El cliente no dejó un comentario.Anitra W.
El cliente no dejó un comentario.Tiffany P.
Online system is too slowStephanie A.
Brakes were badKala F.
Awesome Customers serviceAngela L.
El cliente no dejó un comentario.Kevin S.
Fern was amazing! Very hospitable and easy to do business with.Steven R.
El cliente no dejó un comentario.Anthony H.
El cliente no dejó un comentario.Elizabeth S.
El cliente no dejó un comentario.Aminah T.
El cliente no dejó un comentario.Velicia H.
El cliente no dejó un comentario.Velicia H.
El cliente no dejó un comentario.Velicia H.
El cliente no dejó un comentario.Demetra N.
Always good ThanksJames C.
Awesome Customer Service!ralph H.
i was over charged! without notice!princess Y.
El cliente no dejó un comentario.Rivington K.
Mrs. Williams is the best. I had a last minute pick up and she came through for me as usual. She is always so informative. I have been to other rental locations and have not met one yet to top hers. This was not my first time doing business with her and it sure wont be the last. Thank you Mrs. Williams!Sheree L.
Amazing amazing customer service!! Quick and easy process!Kennedy J.
El cliente no dejó un comentario.Gray R.
El cliente no dejó un comentario.Andrew J.
El cliente no dejó un comentario.Darnell E.
El cliente no dejó un comentario.Andre B.
She was very nice and Professional her energy is everything I would recommend this location to everyone and I will use her location againLamekia W.
Fix radioJerrell W.
El cliente no dejó un comentario.JARED W.
Excellent customer serviceMarquis W.
El cliente no dejó un comentario.Brandon A.
El cliente no dejó un comentario.Warren M.
Outstanding customer service. Was not excited to use U-Haul as I had a HORRIBLE experience with you for a cross country move. Was my oy option this time, the staff at A-1 was hands down THE BEST!Maria L.
El cliente no dejó un comentario.Shameisha V.
I cant think of anything that needs improvement. My overall experience was great. I rent here everytime I need a storage or truck, and I get awesome customer which is important to meLORIE P.
El cliente no dejó un comentario.Ayana B.
I love this location. Customer service is always great! I would definitely recommend.Destinee S.
El cliente no dejó un comentario.Manuel S.
El cliente no dejó un comentario.Trent B.
El cliente no dejó un comentario.Brandon M.
The young lady, Fernette Williams, is a godsend. She aided my move in a professional manner that left me quite pleased .I came to UHaul. I will recommend her to everyone I know. Her attitude, demeanor, and business sense impressed me, and as a retired Army Recruiter, you have to come professional. She certainly is ready for greater things!Alonzo M.
I love this store and the energy of the owner. Will definitely recommend to anyonePleasure D.
Worst experience with U-Haul I have ever HadJohn A.
Ferns is absolutely amazing...YOLANDA Y.
After the morning started off crazy at the other location.. these two pleasant spirits changed my entire day. Thank u ladiesPhillip J.
El cliente no dejó un comentario.Doris B.
El cliente no dejó un comentario.jacqueline F.
El cliente no dejó un comentario.Jasmine P.
The office agent was friendly, knowledgeable and efficientCrystel T.
El cliente no dejó un comentario.Don B.
Customer service was great!KEVIN L.
Customer Service Over The Top Excellent!!! Personal in all areas. I will spread the word and will call on you if I need your services. Thank you much!!!EDDIE G.
El cliente no dejó un comentario.Danielle B.
The rep in the office was very personable, professional and, concise! She did a great job!!!David C.
Very nice person!Tamika M.
El cliente no dejó un comentario.Kimberly N.
El cliente no dejó un comentario.Tomeico G.
El cliente no dejó un comentario.Tiana C.
Excellant service!GAIL C.
My experience was amazing. Great customer service.Cathrin J.
Exceptionally Wonderful!!!! I walked in at moments notice and your customer service rep exhibited a superb level of service..Thank you for job well done!!!!...Also note, in that I had previously formed judgement on this site, but because I received A++ level of service, then I am very certain to return again for another rental in the very near future. Thank You...Authrine K.
Customer Service was beyond pleasant and ProfessionalSteve T.
Employee was nice, but problems using computer. 2 customers ahead of me, but it took an hour to get to me. Equipment smelled heavily of smoke and ashes all throughout cab area. Had to clean out truck and request to borrow some deodorizer spray to be able to use equipment. Again, employee was nice and trying to do her job, but she seemed very overwhelmed. Check in process went smoothly, no one ahead of me when I came back to return truck.Christine M.
I always come to this location because the operator is very professional and knows what she's doing. I appreciate Ms. Fernette because she makes me feel as if I'm just not another customer with uhaul needs.Jeremy P.
El cliente no dejó un comentario.JAMAL OSER S.
Customer service line was no help at all. Operator was rude and unintelligible in rectifying my issueTYRELL C.