Customer Reviews for A1 Mini Storage Of Conyers
(U-Haul Neighborhood Dealer)

Rating:

1.0

I couldn’t get any help with customer service. The trucks engine light was on and it was running poorly.

Rating:

5.0

Had to broom out the inside

Rating:

2.0

The truck was unclean and the alignment was severely off and the drivers side door would not close completely leading to a lot of wind noise when driving on the highway. The interior of the truck, the office, and the furniture blankets all reeked of cigarette smoke.

Rating:

5.0

We were about an hour late on the scheduled pick up. The attendant advised us that usually the reservation was kicked out after the alloted time. We were unaware of this so maybe include this when reservations are made? If it is in the paper work them I am guilty of not knowing. Thanks.

Rating:

3.0

I rented this Uhaul with the gas tank on empty. I was told I had to bring back the truck on a quarter thank or I’ll be charge $35 dollars.I said to the attendant I taught if I rent a vehicle on Empty that is how I supposed to return that vehicle he said No. they want it back on a Quarter thank. Then I read my contract it said bring back the vehicle in the same way it was rented.

Rating:

3.0

Just a miss communication 😪 That why they have the rating at this location 😕.

Rating:

3.0

More information on how to return U-Haul during closed hours

Rating:

1.0

Wasn’t the location I was supposed to return equipment to

Rating:

1.0

When I got the U-Haul truck it had dryer up animal feces and urine in the back of the truck, when I called to inform the man about it all he said is that I wasn't going to be charged for it. I informed him why would I be charged for something that was in truck when I pick up. He was really rude and didn't even try to resolve the issue, or offer to clean the truck, nor did he offer to to exchange the truck, I had to clean the truck myself before even using the truck for my move. I was really upset that he didn't try to fix the situation and I had to clean up behind someone else pet. It I could rate this a 0-star I would.

Rating:

3.0

Make sure the agent is more courteous and informative. He was very lazy and acted as he didn't want to help me are rent to me.

Rating:

1.0

Uhaul leak’s horribly and ruined boxes and items!

Rating:

5.0

Easy drop off

Rating:

5.0

Can give with full gaa

Rating:

5.0

Roger was helpful and understanding, thanks!

Rating:

5.0

Keep doing what you’re doing. Customer service was outstanding

Rating:

3.0

Mobile check in was horrible

Rating:

3.0

The back of the truck smelled like weed quite a bit. I had to spray febreeze quite a bit just to put my stuff in it so it wouldn’t smell either. Febreeze only lasts so long with that kind of stuff. I would still rent there again but that is something that needs to improve.

Rating:

4.0

Make sure the truck is cleaned.

Rating:

3.0

Have no complaints

Rating:

5.0

Had an excellent experience. Service was top notch

Rating:

5.0

Thank you for the wonderful service!!!!

Rating:

5.0

GREAT AND EASY!

Rating:

5.0

None at this time

Rating:

1.0

The facility needs to be cleaned up , to help with its image. The street view is terrible. This location didn’t have any of the items that we requested, so we had to go to the Dogwood location . Next time , I’ll either rent from the UHaul Dogwood location or an entirely different company.

Rating:

4.0

There were no boxes or dolly available which is why it’s only 4 stars.

Rating:

4.0

Roger extended exemplary customer services. He was thorough and explained questioned and concerned that I had in such a professional manner.

Rating:

2.0

They have cats laying around in the checking area. Completely disgusting and the owners were smoking outside when you pull up. I am so glad I didn't get sick because this would've been a letter to corporate. However this is obviously common behavior and you are probably already aware. The truck had greasy seats and dash. I got the job done and the truck needs transmission maintenance.

Rating:

5.0

Very professional and I would use them again!

Rating:

5.0

Nothing

Rating:

3.0

First, the brakes need to be checked. Second I felt like they did not village me right. The weekends are 99 cents a mile. The week days are 79 cents a mile . I had the truck for I think 11 days and 207 miles so it adds up. They billed me 99 cents a mile for all of the time I rented it which I thought was unfair . Please check it. Thankyou

Rating:

2.0

The guy at the front desk was nice but the place is not the best. There are cats that great you at the door so if allergic this isn’t the place for you or just don’t like animals. The truck where do I start - the gas needle was incorrect (significantly much less than what was shown to me on the paper, the truck has this old unkept smell and there were a few spider webs inside. I think sharing…please check the mileage and gas before you drive off is a very important piece to share with all customers. I took an L on the gas b/c by the time I noticed it I was n the truck and up the road by 5 mins. I will not use this location again.

Rating:

3.0

slow them down as they shove you out the door very confusing on delivery time, no one told me i had set time to drop off they did say day, and your sneaky small print can really read.... wasn't made clear that i could drop off.

Rating:

5.0

Just continue the great job you are doing.

Rating:

5.0

I cannot answer about personnel because I used after hours drop off. The area was set up very well. I had no problem knowing where to park and drop the key off.

Rating:

4.0

They need a new debit card machine. It malfunctions sometimes.

Rating:

5.0

Smooth easy rental, everything went as expected.

Rating:

5.0

Very nice person They are on point .listens well I just love that place and the manager is great I would tell and am going to tell everyone that's the place to go...

Rating:

5.0

Very friendly and knowledgeable personnel

Rating:

4.0

Outstanding service. Was assisted in the whole setup and the employee was very helpful.

Rating:

5.0

Roger is a good guy.

Rating:

3.0

The truck was not exactly clean but it really didn't matter. There were a lot of dents, scratches, and other damage to the truck.

Rating:

3.0

Truck mirrors would not stay in place,Lock on rear of truck would not work. Reeked of cigarette smoke.

Rating:

3.0

The truck was filthy! It smelled like animals and had dirt, twigs and bugs in it! I had to use Clorax wipes in it. It needs a good cleaning!! The gas tank was not full yet I was asked to return it full... I was told I would get a credit but I did not.

Rating:

1.0

I rented the van for 24 hrs. I am being charged for 5 days. I have call and only got a answering service and no reply back. So you tell me how you can improve you service. So if the van is sitting there on your property with the keys in the Return box you tell me what you can do to improve! You can start by refunding my $$$!

Rating:

5.0

The procedure was fairly simple and straightforward. The truck was clean and worked well. And the manager upon return was pleasant, polite and cute

Rating:

5.0

This was a great location to rent from. The staff was professional.

Rating:

5.0

the sweetest, kindest, and most wonderful experiance i have EVER had. He keeps me coming back i always rent the biggest truck :)

Rating:

1.0

The employee at the reception desk was polite and very helpful, however when moving I did not specify a drop off location and needed to verify location drop off with the location I originally contracted with and be helped and guided to change the location so that I can have the equipment on time on the date scheduled and if any pay any additional mileage. I got ahold of them and explained what I was going through and wanted to see what the steps are and if they can help me as a customer to make these changes. A man who identified himself as the property manager was very rude and pushed me off as if he didn’t have the time to provide good customer service so i asked for Breanna the rep who assisted initially and he said no that he is the property manager and I advised that I would be making sure to call customer service to let him know of his Customer service and he got upset and called me a “Little Bitch”. I have been a customer of uhaul and have purchased hitches , rented storage and trailers to be treated in that manner was appalling. I came to the Oakwood Georgia Uhaul and they were very nice to assist me with this matter. I was rented to small storage and they came back and said they didn’t have it and ended up giving me a larger one here and stated they would give me two free months and today I see I have to pay a $105.90 with insurance . I wanted to see if they can lower it since my original quote was for two smaller units and was contracted $59.95. and insurance separate It wasn’t in my budget to pay more. Although, I appreciate the assistance here at this location they may want to offer to assist especially now that we are going through this crisis. Thank you again for your service Lizet Zepeda

Rating:

5.0

Very polite vehicle Was ready to go dead on 9 am

Rating:

5.0

Great Location with a large variety of supplies. its a one stop shop i got boxes tape and a truck. i even went ahead and bought a hitch to tow my motorcycle behind my car. Jon and Briana are very friendly!

Rating:

5.0

Jon is an immaculate representative. He was placid, polite, and friendly. Thanks for great customer service.

Rating:

5.0

Nothing. I appreciate the help and smooth process.

Rating:

5.0

The rental was easy and hassle free