Comentarios de los clientes para A1 Mini Storage Of Conyers

The procedure was fairly simple and straightforward. The truck was clean and worked well. And the manager upon return was pleasant, polite and cute

This was a great location to rent from. The staff was professional.

the sweetest, kindest, and most wonderful experiance i have EVER had. He keeps me coming back i always rent the biggest truck :)

The employee at the reception desk was polite and very helpful, however when moving I did not specify a drop off location and needed to verify location drop off with the location I originally contracted with and be helped and guided to change the location so that I can have the equipment on time on the date scheduled and if any pay any additional mileage. I got ahold of them and explained what I was going through and wanted to see what the steps are and if they can help me as a customer to make these changes. A man who identified himself as the property manager was very rude and pushed me off as if he didn't have the time to provide good customer service so i asked for Breanna the rep who assisted initially and he said no that he is the property manager and I advised that I would be making sure to call customer service to let him know of his Customer service and he got upset and called me a “Little Bitch”. I have been a customer of uhaul and have purchased hitches , rented storage and trailers to be treated in that manner was appalling. I came to the Oakwood Georgia Uhaul and they were very nice to assist me with this matter. I was rented to small storage and they came back and said they didn't have it and ended up giving me a larger one here and stated they would give me two free months and today I see I have to pay a $105.90 with insurance . I wanted to see if they can lower it since my original quote was for two smaller units and was contracted $59.95. and insurance separate It wasn't in my budget to pay more. Although, I appreciate the assistance here at this location they may want to offer to assist especially now that we are going through this crisis. Thank you again for your service Lizet Zepeda

Very polite vehicle Was ready to go dead on 9 am

Great Location with a large variety of supplies. its a one stop shop i got boxes tape and a truck. i even went ahead and bought a hitch to tow my motorcycle behind my car. Jon and Briana are very friendly!

Jon is an immaculate representative. He was placid, polite, and friendly. Thanks for great customer service.

Nothing. I appreciate the help and smooth process.

The rental was easy and hassle free

N/A

Restroom was appreciated, but a little on the dirty side. That fellow that helped me with the rental Was very professional.

I was incorrectly charged and was left to deal with the aftermath instead of the business resolving their mistake. I was also accused of stealing the uhaul because the staff at the drop off location had failed to check in the truck. After informing uhaul the truck had been returned I was billed over $300. I am very unhappy with the service.

The attitude of one the employee was not satisfactory.

The property manager was rude when I came into the facility at 5pm trying to see how to work the mobile app. He told me it was after 5pm and that they are closing.. Then he charged me a $25 cleaning fee which we brought the truck back clean. He lied and said we had two empty water bottles in the back of the truck and a piece of paper. Very rude!!

The guy at this Uhaul had us going to another location after he claimed he did not have my reservation after he never looking it up. After traveling to another location where he told us to go, they didn't have my reservation but as soon as the lady called him, before she could get 3 words in he told her he had the reservation. We went back over there to top it off the truck wouldn't start...Now mind you I had people that I hired to help with the move that I had to pay. And by the way the pick up was 7:30am but the location doesn't open till 9am and there was no access to get the key at 7:30am..Very disappointed

Service was good

No improvement necessary, service at this location was very efficient and friendly.

very rude on return !

The people gave me the best service i ever had from u haul .you need to close down the people self storage on salem rd.they are never there until late afternoon,people were coming to rent something but there wa s no one there i tried for two days to get a truck because no one had the size i wanted but him he had at least 10 trucks on the lot he.call me up and told me to come back on saturday.i went there he never showed up. this address is answer the phone for 2days3613 salem rd. 6783423339 he never

I was excited to see that they finally got a van! It was great to grab a couple things to bring to my storage, but not as expensive as their small truck I had when I moved in. Staff was great! Highly recommend!

Thanks.

John was amazing!!! Very pleasant and accommodating. He made our move easy and was extremely helpful with informing us of things we needed to know. Great person and location to rent from!

Truck cab was dirty. Back of the truck was full of cement and cement dust. Worst U-Haul experience ever. Either U-Haul sucks a$$ nowadays as a whole, or they don't hold their franchisees accountable. U-Haul used to be the first choice in rentals. Not anymore.

The customer service person was very pleasant and helpful.

Jonathan the new manager was friendly and knowledgeable.

I can't think of anything. Your representative covered everything extremely well. I not only will recommend her location but I will say she is the best in this area and I will use her again.

The truck drive was rocky maybe fine tuning on the truck on rotate tires. Drive was extra bumpy and rock. Newer trucks thank you Gina was very nice and extra accommodating.

There are extra charges on my card. The location charged me for the original rental and then there is another charge of 93 dollars and some change. I did not receive a receipt of these charges.

Nothing everything was good.

Gina in the office is awesome. Very friendly and helpful

The Uhaul app was easy. Gina in the offuce was awesome too.

Stop smoking in your facility and clean the place up.

My Code wouldn't go in after I returned the truck I did it 3 times

My guaranteed truck was not at the location. The personnel gave me numbers to call various locations to find a different truck. No refund, discount, or any other offers were made for the inconvenience. I will never use this location again.

The location i spouse to pick up the truck it was not even open. But the told me it will open 7am

Elizabeth Taylor, the onsite manager, was very helpful and courteous. I would highly recommend this place for U-Haul drop off.

The gentleman was so helpful, great customer service.

The problems I experienced had nothing to do with the individual locations that I picked up from or delivered to... All of my problems were with the logistics of getting a truck, being put on hold for hours, and disappearing into the black hole that is customer service. Allpwe to discuss why I.am irate with U-Haul. I needed a truck to move my family from Milledgeville in middle Georgia one hour north to Covington considered to be in north Georgia/metro Atlanta. I made my reservation a week in advance. I received an email asking me where my preferred pick up location would be in my town. There were two locations given and I chose one. The day before my scheduled pick up, a rep called me and asked what time I would like to pick up the truck. She never disclosed a location so I assumed that it would be my desired location in my town. As soon as she hung up with me, I received an email from U-Haul stating that my pick up location was now in Macon Georgia, forty five minutes away. I did not have the time to drive 45minutes out of the way and eat up all the mileage. When I called the U-Haul number back I was connected with a very nice customer service rep that told me that more mileage had been added...come to find out, the extra mileage was not in addition to the 71 I was supposed to have. It actually equated to only about 20 extra miles. But the rep transferred me to scheduling, or so I was told. I spoke to another rep about.my situation, and also polite, but couldn't help me. I hung up to discuss all of this new info with my wife. We decided that it would be better to get a truck in our new town, Covington and drive it back to Milledgeville to load since I would be in Covington the day before anyhow. I called U-Haul again to relay my desire to change my reservation. I first spoke to a rep that said she couldn't help me because she was in north Georgia and Milledgeville and Macon were not in her region. I was out on hold for twenty minutes when another rep picked up and wasbhelpful and friendly but we accidentally got disconnected on her end. Of course I couldn't get her back on the line Another twenty minutes on hold. Three more reps later and and hour or so more, I finally spoke with a rep who said she was in middle Georgia and that Covington and conyers (where I ended up picking up the truck because there were no trucks available in any of the Covington locations) were not in her region and that she couldn't help me. At this point I became irritated and told her that I needed to be helped and the situation fixed. Finally I was scheduled to pick up at a1 in conyers. But the drop off had been scheduled for south of the square in Covington, because we have storage units there and it's just around the corner from the new house. No one I spoke to on the phone or at the a1location could confirm my drop off location. But I finally had my truck. We made several trips and exceeded mileage, which we expected but because I had original

Place was horrible. There was a cat running around in the place. Rubbing up against the customers. Mind you I am allergy to cats. It took the manager almost two hours to get the paper work done. She kelp blaming U Haul about the poor service. This make the second time I have rent from U Haul and both times I have had a bad experience. Never again will I rent from U Haul or Refer any one. And they did not give me my license back. I called and ask them to mail them. The guy which is her son is a nut case. I don't know who gave these people the rights to run a U haul. But it should have never happen.

My first time using this location, and definitely my last, provided I ever use U-Haul again! Horrible location! Rip-off for FALSE gas charges. Nasty truck, with poor maneuverability. Been trying to contact 1-800-GO-U-HAUL since 11am and it's 2:55pm!!!! Absolutely horrible experience! Companies must learn that "word of mouth" can make OR break a business.

Nothing at this time.

Everything was wonderful including the service rep. She was very professional and friendly. No complaints here.

The owners are very nice.

They were rude and downright nasty! horrible appearance,The receptionist appeared to be on drugs or intoxicated. She was actually rude. she was disgusted that I returned the trailer early, then they expected me to drive the trailer thru narrow rows of storage building and back up the trailer. I refused as it was a safety issue. They gave me grief when i asked for a paper copy of the receipt for me returning the trailer, she at first refused, but i insisted. What a bad impression for U-Haul. As a Realtor in a Service Driven Business I would rate this location a -1000, HORRIBLE HORRIBLE HORRIBLE NEVER AGAIN!

Driver's side windshield (interior) needed cleaned, rear tire low air pressure. Overall ok though. Vehicle ran good.

The Manager of the facility was very polite and generous

Great job!

Elizabeth forced me to get that insurance and I stated that I didn't need it because I wasn't going far and that I would be fine but she added it on and charged me for two days!! I wasn't impressed with her services and she recked cigarette smoke. The experience was awful.

First, I am not currently and have never been a griper nor do I complain. I try to give everyone the benefit of the doubt and understand their current circumstance. This was the WORST business experience I have ever encountered. The employee, Elizabeth was unprofessional, lethargic, apathetic and just unconcerned about me or any other customer. During my visit, she took at least 2 - 3 personal phone calls and spent time speaking with her financial advisor or banker, a friend and someone else while I waited for her assistance. I reserved a van 4 days in advance and there was no van available when I arrived. There was an exact duplicate of the one I reserved in the parking lot, but she mentioned it was already leased. There was absolutely no sense of urgency on her part to get this problem resolved and she rolled her eyes at me when I asked what we were going to do about the situation. She then used the most condescending tone to me when explaining that there was nothing she could do. "I will call my boss sir and see if we can get another truck" but this was said in the most insincere way. (By the way, she never did call her supervisor). I drove 240 miles in a rental car to collect some of my mother's valuables, (she is moving to an assisted living facility in Birmingham, AL) and stated to Elizabeth that I was on a very tight schedule. I told her that I would go to my mother's home, arrange to getall of the furniture on the car port, and asked her to call me as soon as the van arrived. After 1.5 hours, I had to call her back, and she said that she had been swamped that she did not have time to call the person returning the said van. Swamped with what? She said there were no vans available that day and there were no vans on the lot. How could she be swamped. I called customer service and they were checking to see where could get a van. I have used u-haul many times over the past 4 - 5 years, and I have never had a glitch. This was far more than a glitch, this was an epic fail. As a result of this I had to pay an additional day's rent for my rental car. I do expect to be reimbursed for this by u-haul. I finally got the van at approximately 2 PM that day after all of the issues, paperwork etc. Here are the specific issues I will account for: 1. Most unprofessional employee I have ever experienced. 2. Terrible customer service. 3. Cleanliness was subpar. 4. No effort to solve the problem at hand. 5. Unwilling to take any action or be proactive in helping me. I will never go to this location again. I suggest you find another employee to man this station, Elizabeth is incapable of doing the job. There are many folks that need a job and would be a much better fit than Elizabeth. On a 1 - 10 scale I would give this employee and this location a 1!!