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Marcia E.
Customer Reviews for A To Z Rentals
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Fast, friendly and courteous service.
Ron A.Clean and convenient shop. Polite and helpful staff.
Stephen W.My problem is not with the location but with UHaul itself. My experience was not pleasant. However that had nothing to do with this location.
MOLLY REBECCA G.When I picked up my U-HAUL TRUCK the scheduled drop off time was 6pm. The man that got me the truck and keys said nothing in regards to drop off/return Instuctions. So when I tried to return the truck at 6pm not only was the place closed but I had zero idea what to do with this truck. I followed the instructions online on how to return the truck. But there was NO WHERE to return the key Into a drop box. My only option was to leave the truck parked outside the business gates and hold on the key until they open In the morning. The man at the desk knew my drop off time. He obviously knew they would be closed and could have AT LEAST explained the after hours drop off instructions. I will NEVER do business with this establishment again. I'm very disappointed and frustrated with my experience.
Alisha W.Website/mobile was built by 12 year olds.. Absolutely would not work.. Thankfully I could walk into A to Z and finish the transaction.
Jeff J.Great staff
Shawn S.There were bug marks all over the front of the truck. The people helping me were fantastic.
Ronald M.A to Z rentals is the place to go for a uhaul The ucity location here is horrible I called 4 times and no one would answer the phone bad Business there I'll never recommend anyone to that location Good job A to Z you guys rock.
jordan M.I would never use UHAUL,but had no choice.A to Z did not have any of there units available.UHAUL screwed me and my reservation will never use UHAUL if other unit is available.Also have talked with other former UHAUL customers who are equally dissatisfied.Thankx,Jim Kappen
James K.This location was great but my overall experience was terrible with uhaul. I reserved a truck more than a month in advance and then was called 2 days before my move to tell me they didnt have a truck available. When I asked why or what happened, I was told that the rep shouldn't have said one was available. What is the purpose of reservation and confirming if it's not actually reserved and why was it not realized before 2 days before pickup? Then when we tried to resolve it the 2nd rep didn't get all the information correct and I was emailed a different and wrong location. It did get resolved by the third rep but frustrated that I had to take all that time to make sure it was correct. Spokane Valley location was very nice and overall it worked out in the end. I will probably not use uhaul again though. A person need to feel confident that if something has been set up it is correct and not changed at the last minute.
Yvonne L.The cab of the truck had crumbs all over
carrie D.The gentleman that took back the truck was extremely kind and helpful. He too, could not believe then way the vehicle looked inside.
Staci W.Personal amable
Clifford A.Great customer service, very quick in and out! Will use this company again for rental needs!
Todd J.They had me hooked up and gone within 10 minutes.
Dean W.Easy drop off process! Staff was friendly and helpful.
Susan W.Check the lights on the trailer
Darrell G.Keep doing what you're doing guys
William J.Staff seemed distracted at the moment
Blaine B.Easy drop off, friendly staff
Troy M.Limited drop off hours. Uhaul sent me to them after they had closed when other Uhaul dealers would have worked. Location is not set up for after hours drop off.
Joseph H.These guys were great. Literally unhooked the trailer and had me checked out and back on the road as fast as I could walk in and walk out.
Robert H.Get rid of all the ADditional AD's to up the UHaul sales. I don't need multiple pages of ADD sales pitch.
Clark L.More staff would speed up the return proses.
Alan E.I was given the vehicle with half a tank of gas. It would be nice to start out with a vehicle rental with a full tank of gas.
Zach C.The trailer had low air pressure in one of the tires. I would have expected the vendor to have inspected the trailer before sending it out. I had to call U-Haul road side service to have the tire replaced (they did a great job).
John B.Easy location and a breeze to drop off the trailer. Tha ks!
Ron L.We always use you guys! Great staff and inventory!!!
KIMBERLY W.nothing
Del H.Much more efficient than the larger uhaul store. A to Z has thier shit together, prompt service and not run by a bunch of clowns...
DAN M.These guys are always friendly and great to work with.
Daniel B.Super easy to use & friendly service.
Leini E.lower rate per mile charge....
Sheryl-ann L.Very helpful and friendly
Sean T.Nothing. This was fast and easy. Turning the trailer in took about 10 mins. Fast and friendly staff
Douglas E.SHOULDN'T HAVE TO RUN AROUND BETWEEN 4 DROP OFF LOCATIONS TO FINALY BE ABLE TO DROP OFF THE EQUIPMENT...
JEROME S.The man who attached the trailer was highly unprofessional, very grouchy and complained when I asked him to do a lights check after he attached the trailer, and basically made me feel like I was wasting his time.
Diane S.The truck was super dirty both inside and out and smelled of stale cigarette smoke. The staff were super friendly but the truck condition was unacceptable.
Jason F.Try a little customer service. I was called a liar and overcharged for fuel and time rental. I will never use A to Z rental again and probably will find another company other than U-Haul for my rental needs.
JOHN A.The experience was substandard at best. The truck was dirty and the man that took the truck back was rude.
Shawn H.Everything was quick and perfect
LORENZO G.A to Z rentals was awesome. Great people, friendly and helpful. Will absolutely make them my "Go To" rental company.
Mike K.Make the coupler lockable
Kent G.Very poor uhaul experience, I Had to drive 15 miles from my house just to drop off the dolly when there are 5 uhuals less than 1 mile from me. Then try tried to have me drop it off at another location because they had too many!
Josh M.Friendly people, good service
Terry M.