Customer Reviews for A To Z Rentals
(U-Haul Neighborhood Dealer)

331 reviews

6792 N Government Wy   Dalton Gardens, ID 83815
(Government and Canfield)

(208) 772-6238

Location Hours

  • Mon-Fri: 7:30 am - 5 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(208) 772-6238

6792 N Government Wy
Dalton Gardens, ID 83815
(Government and Canfield)

Services at this Location:

Location Hours

  • Mon-Fri: 7:30 am - 5 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JOHN E. 
Rating:
5.0

Customer did not leave a comment.

MESHELLE B. 
Rating:
1.0

The U-Hauls rear lights were out and license plates expired. I got pulled over on my drive, luckily the officer was understanding, but it made me incredibly late. Not to mention at the location the man helping me took an hour to hand me a pamphlet and take a picture of the setup, when I clearly mentioned I was in a hurry. Overall poor experience.

Hyrum E. 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS R. 
Rating:
5.0

Customer did not leave a comment.

Gary L. 
Rating:
3.0

Customer did not leave a comment.

Alyssa S. 
Rating:
5.0

The main facility in Coeur d'Alene didn't have our truck that we reserved or any other vehicle that we could haul a freezer in locally, and they knew what we were needing the rental for. It was a bad experience with them. I called A-Z Rental (not knowing they were affiliated with U-haul) and spoke with Cameron who got us lined up with a trailer and ramp, as well as a dolly. The main facility didn't even mention A-Z when they couldn't meet my "guaranteed" reservation. Shame on them! A-Z was awesome!

Laurie J. 
Rating:
3.0

When we picked up the truck they asked that the gas be at 1/4 tank when returned but was half way between empty and 1/4 when we got it. Little unprofessional. Truck it's self was amazing! Always like u-haul just not this pick up.

Jason B. 
Rating:
5.0

Was friendly and efficient!

ADAM B. 
Rating:
5.0

A-Z was good, in fact they were the only haul location to answer the phone. My issue is with uhaul, I reserved a location close to me and they wanted me to drive 2 hours to pickup the equipment when the trailer at this location was available. I'll be avoiding uhaul for the foreseeable future.

Joseph V. 
Rating:
5.0

The people helping me get checked out were very friendly and fast.

PATRICK R. 
Rating:
5.0

All good

Debra A. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW M. 
Rating:
1.0

Truck was dirty, poor condition, food was in the cab, I found an Xbox controller, and it was just all bad. On top of the fact that I'm being charged for things that were not my fault. This has been the worst experience I have ever had with uhaul.

Michael-Ian H. 
Rating:
5.0

Customer did not leave a comment.

WESLEY S. 
Rating:
3.0

First you changed my drop off location, 2 times. WTF. Then when I checked the car trailer back in your computer said I was a day late. My reservation was for an additional day an I was a day early. I did not get money back for the day early either. Poor parking lot space as well.

SEAN P. 
Rating:
5.0

A to Z Rentals is much faster and more convenient than the local U-Haul center.

BRETT J. 
Rating:
4.0

Customer did not leave a comment.

Mario K. 
Rating:
5.0

Your online checkout process is terrible. It would never load my photo of mileage and gas so I couldn't checkout.

JOHN O. 
Rating:
3.0

The A-Z manager was able to help me out, even though Uhaul tried to change pricing on me. I reserved a trailer for $680 for an 8 day, cross country move. When I went to pick it up, I was told it would be over $1000. I spent a half hour on the phone and the Uhaul rep was unable to remedy the problem. She told me to have the manager at the rental facility call in, and after several attempts, he and the second Uhaul rep were able to give me the quoted price, which, by the way, I had a contract for. This wasn't just an estimate. Apparently this is a common issue as I overheard another customer having the same issue. Having my rental reworked for create a bit of hassle on the other end as my drop off location was changed, but my storage unit had not changed locations. I had to go to one Uhaul to unload the trailer, then go back to the other to return the trailer. (You get charged extra if you take it to a different location than what was selected.)

ERIC S. 
Rating:
5.0

U CANNOT drop off your U-Haul at any U-Haul dealer. My pick up dealer didn't know there was a dealer close to me but said I could drop it off at any dealer. But U-Haul Corp made me drop it 30 miles at my contract drop off location.

Walter L. 
Rating:
5.0

Customer did not leave a comment.

Chad S. 
Rating:
3.0

Unfriendly counter employee. No greeting, no smiles. Didn't seem to care. I wasn't important to them.

MARK L. 
Rating:
4.0

The only issue we had. Is that I called to see if I could keep it longer. They told me sure that's no problem. I asked how much more it would cost? They said it'd be the same as what we quoted you. Found out it cost me another $118.

Gary A. 
Rating:
5.0

Not a darn thing

Lanna F. 
Rating:
5.0

Worked well!

MICHAEL V. 
Rating:
5.0

Customer did not leave a comment.

David Y. 
Rating:
5.0

Customer did not leave a comment.

TERESA I. 
Rating:
4.0

Customer did not leave a comment.

John O. 
Rating:
5.0

Customer did not leave a comment.

Peter V. 
Rating:
5.0

They were great!

Richard Y. 
Rating:
4.0

Customer did not leave a comment.

Dani R. 
Rating:
5.0

Customer did not leave a comment.

Victor B. 
Rating:
1.0

The trailer was dirty on the inside and not all the lights worked. I was told they are not able to fix it. If I did not need the trailer so bad I would have not taken the trailer at all and found a different trailer

Toby R. 
Rating:
5.0

Happy to have A to Z rent Uhauls: Great business and they have the best service

Christopher V. 
Rating:
3.0

Customer did not leave a comment.

MERRILL R. 
Rating:
5.0

Customer did not leave a comment.

Gerald H. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Great Crew super location, wonderful service

DAVE B. 
Rating:
5.0

Customer did not leave a comment.

Edward M. 
Rating:
5.0

Customer did not leave a comment.

Kevin N. 
Rating:
5.0

They were quick, easy, and understood my needs...

Michael J. 
Rating:
5.0

It was easy and convenient

Kimberli P. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Zed S. 
Rating:
4.0

Customer did not leave a comment.

Douglas T. 
Rating:
5.0

excellent customer service and preparation on their part. They called ahead and made sure everything was ready for us. Love this place!

Kathleen H. 
Rating:
5.0

Customer did not leave a comment.

Shynne P. 
Rating:
5.0

Customer did not leave a comment.

Timothy R. 
Rating:
5.0

Very nice to deal with helpful and very fast service.

Rodger M. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Wayne P. 
Rating:
5.0

Customer did not leave a comment.

Shannon C. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
3.0

It took a long time to get the equipment as they kept taking phone calls while I was standing there. It was very difficult to open the ramp. The pin or it's sleeve on the left side was either bent or unaligned making it very difficult to remove or reinsert the pin.

Susan B. 
Rating:
3.0

I rented a pick up truck told them I would need it for approximately 5 days took it back in 5 days, after I checked out the CSR that was not the person that checked me in said that there was a 7 day 700 mile rental that I was never told about, had I been told that would have been more beneficial to me, This transaction is not going to stop me from renting from u haul, Respectfully DJM

Dennis M. 
Rating:
5.0

The staff at A to Z rental was great they are always helpful and very friendly take all my rental business to them

WIlliam N. 
Rating:
5.0

staff was very helpful and knowledgeable.

Gerald H. 
Rating:
5.0

great trailer great price great service

Kevin K. 
Rating:
5.0

Great customer service was asked by 2 people if the truck was okay and everything went well. The building looks a little sketchy from the outside but I would use them again for sure

rheanna F. 
Rating:
5.0

Amazing location. Always seem to have some kind of issue with other stores and your was smooth. No issues. Thank you for making my move less stressful.

Paul T. 
Rating:
5.0

Easiest thing ever, super great experience.

PAM M. 
Rating:
5.0

Excellent service - we will be back!

MARK F. 
Rating:
5.0

This location was great, thank you Uhaul

Ralph K. 
Rating:
5.0

Customer did not leave a comment.

RICHARD WILLIAM M. 
Rating:
4.0

More counter people

Daniel S. 
Rating:
4.0

Customer service was excellent. Had the trailer hitched and ready to roll in minutes. Very helpful crew.

Todd N. 
Rating:
4.0

Customer did not leave a comment.

Donnie P. 
Rating:
5.0

Customer did not leave a comment.

Edward S. 
Rating:
5.0

Customer did not leave a comment.

Carol C. 
Rating:
5.0

They were great.

Scott T. 
Rating:
5.0

Excellent service. in and out less than 10 Min.

David K. 
Rating:
5.0

Service checking in and out couldn't have been better. Will use this rental store again, for sure.

Richard W. 
Rating:
1.0

Over charged

Albert W. 
Rating:
5.0

I downloaded the uhaul app on playstore to make my check in/out easier. The app is slow and it did not make it easier. I suggest desling directly with associates on location, they are great.

MANDA T. 
Rating:
5.0

Nice and considerate people.

Destin T. 
Rating:
5.0

Nice people. Very helpful. Gave me a great deal.

Destin T. 
Rating:
5.0

Customer did not leave a comment.

BRETT J. 
Rating:
5.0

Customer did not leave a comment.

Rachel L. 
Rating:
5.0

Customer did not leave a comment.

LONNY D. 
Rating:
5.0

Customer did not leave a comment.

Larry A. 
Rating:
5.0

Customer did not leave a comment.

Mike D. 
Rating:
5.0

Customer did not leave a comment.

dj B. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

All good- just what I needed. Quick check in and checkout.

David Q. 
Rating:
2.0

Truck was frozen when picking it up. Could not open back door and ramp was frozen. Would been great to have someone making sure all was ready to go. Customer service was great. The individual working was a great guy.

Jared M. 
Rating:
4.0

Customer did not leave a comment.

keim B. 
Rating:
5.0

Customer did not leave a comment.

Susan B. 
Rating:
5.0

Everything was perfect.

TIM M. 
Rating:
5.0

Customer did not leave a comment.

Rodney B. 
Rating:
5.0

Customer did not leave a comment.

Ryan B. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

The store rental place is fine and the employees , but the truck was filthy inside . You shouldn't assume just cause I am renting a truck that I want to sit in a filthy truck. Who is to say I didn't pick up my grandma and her wheelchair and just needed a truck. Truck had a fuse sitting on the dash and was filthy dirty inside. Please clean your equipment. Not worth the 100$ rental

SCOTT CLARK B. 
Rating:
5.0

Customer did not leave a comment.

Patricia S. 
Rating:
5.0

Customer did not leave a comment.

Karen J. 
Rating:
5.0

Customer did not leave a comment.

Rodney B. 
Rating:
5.0

They were quick and efficient and very helpful getting the trailer hooked up and taken off. It would be nice if they had more sizes of utility trailers available.

Susan B. 
Rating:
5.0

Staff was welcoming and helpful.

Kevin G. 
Rating:
5.0

Bob and Lanny at A to Z Rental in Coeur D' Alene Idaho Always do a great job of providing me the best service. I am often in a hurry when I pick up the U-Haul equipment I am renting and I can always count on them to already have checked it out and have it ready to go and waiting for me. They provide the best service that your company could provide.

DALE J. 
Rating:
5.0

Very friendly and helpful.

rebbeca M. 
No reviews have been submitted for this location.

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