Comentarios de los clientes para A To Z Rentals

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de A To Z Rentals

Clasificación general:

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Steven J.
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Jason was friendly, and helpful! Truck was very clean!

Angie S.
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El cliente no dejó un comentario.

Frank G.
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El cliente no dejó un comentario.

Rick D.
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El cliente no dejó un comentario.

Matthew M.
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Truck needs a wheel alignment

Dan N.
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El cliente no dejó un comentario.

Michael F.
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Very friendly and helpful. Quick to respond

Chase P.
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Have truck cleaned and ready. I spoke with them on the phone letting them know I would be there to pick it up. This location is a dump and the staff one gentleman in particular was a grump. I would have driven 20 miles the opposite direction for better service.

Martin S.
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No one was there for my truck to be returned and they didn't know that I needed to return it plus no one gave me my deposit back

nicholas O.
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El cliente no dejó un comentario.

Kevin S.
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There was no instruction for after hours trailer drop off, had to call customer service. Returned the following day to collect my deposit, and was told they do not handle deposit returns.

David B.
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El cliente no dejó un comentario.

Nicolaas V.
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need signs out front to show location unwelcoming entrance to store

Melissa M.
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The mobile check-in feature does not work and the gentleman that helped me at this location was quick to get me going so I could get done what I needed to that day.

MIKE W.
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El cliente no dejó un comentario.

Stanford W.
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UHaul called and changed our drop off point, which was NOT convenient for us. This place was a tool rental and UHaul uses part of their yard. The location was hard to get to with a 26 ft. truck. The personnel could not make any adjustments to our bill because they aren't affiliated with UHaul all they could do is close the contract. We were NOT happy UHaul made us take a truck out of our way when I rented from the pick up point for convenience. I think it should of been UHauls responsibility to move their trucks, not the customer.

Patrick Y.
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El cliente no dejó un comentario.

Thomas R.
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Great customer service - super nice guys willing to help

DIANN B.
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El cliente no dejó un comentario.

Michael K.
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El cliente no dejó un comentario.

Tanner G.
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Treat your customers better

Jon A.
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El cliente no dejó un comentario.

Michael D.
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El cliente no dejó un comentario.

Paul R.
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We did an after hours drop off

Michelle W.
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Everyone was friendly and very helpful, something I needed at that moment. I would highly recommend them!

Steve C.
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El cliente no dejó un comentario.

Shelley R.
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Rude I was treated like I was a nuisance,

cynthia R.
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El cliente no dejó un comentario.

Helen E.
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El cliente no dejó un comentario.

Mark E.
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El cliente no dejó un comentario.

Tim S.
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Location was awkward to get to.

STEVEN R.
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This location had one employee that seemed determined to just argue. The other employees were great. Uhaul when I called them and asked if we'd be subject to extra charges, I was told by Karen there would not be any other charges. When I dropped off 10 minutes later I was charged an extra day even though I had insurance I had purchased from uhaul to guard me against issues getting across borders. Have rented from uhaul many times with no issues. Today has me rethinking ever spending money there again.

David L.
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The attendants were courteous and knowledgeable AND the store location had U-Haul packing materials that we needed. I don't know what you can do to improve on that kind of service

Zackery I.
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El cliente no dejó un comentario.

Thomas S.
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Trailer was not dispatched and I was charged twice.

Jessica B.
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Very helpful, quick service

Rebecca B.
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Very nice experience with nice people

Sandra L S.
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El cliente no dejó un comentario.

Julie C.
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No problem what so ever!

Dane P.
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Everything was great.

Kyle H.
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El cliente no dejó un comentario.

Wayne A.
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El cliente no dejó un comentario.

David A.
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El cliente no dejó un comentario.

Lynn M.
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Obscure, difficult to get to. Employee wasn't particularly nice but I was unhappy with Uhaul at the time and probably contributed to the problem. They also gave me the right length but wrong truck so I had to call Uhaul to straighten that out.

Kent M.
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El cliente no dejó un comentario.

Amanda V.
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El cliente no dejó un comentario.

rebecca E.
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El cliente no dejó un comentario.

Laura D.
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Have men who are mildly friendly!

Katherine J.
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Jason even though extremely busy was very courteous efficient and professional. I was having an extremely hard day and he accomadated me regardless. The are very lucky to have him and the guys out in the yard we're the same I didn't catch there names. Courteous and efficient and professional. Thank you.

Paul C.
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El cliente no dejó un comentario.

Pamela P.
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All the employees were very professional as well as helpful.

BRANDON R.
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The staff was very nice and got me on my way quickly. Very helpful. Thanks

Raquel R.
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El cliente no dejó un comentario.

Michael R.
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El cliente no dejó un comentario.

Samantha S.
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Uhaul system was down. I had a check out of 1030am. Didn't get checked out till closer to noon. Called uhaul got hung up on by someone that obviously hates her job. Refused to help me. The hold time was 35 min just to get hung up on. Worst experience ever!

Christopher M.
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El cliente no dejó un comentario.

Rita F.
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Have dried mud out of driver side floor.

Linda H.
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When my caregiver questioned the extra charges, he called her an asshole. I got on the phone with him, and he told me he has nothing to do with uhaul billing, and it is what it is and hung up. I'm being charged 63 extra dollars because he said it was two hours late, and it was really an hour early.

Douglas L.
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El cliente no dejó un comentario.

Brandon M.
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El cliente no dejó un comentario.

Charles K.
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El cliente no dejó un comentario.

Sasha H.
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We drove the truck less than 10 miles And we were charged $22 for gas. I think you shouldn't charge so much for gas.

Ethan B.
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Everything was awesome

Destin T.
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The official U-Haul website is too complicated and cumbersome.

Robert R.
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El cliente no dejó un comentario.

SUSAN S.
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El cliente no dejó un comentario.

Beth U.
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El cliente no dejó un comentario.

Randall J.
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El cliente no dejó un comentario.

Karen R.
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El cliente no dejó un comentario.

Lisa L.
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El cliente no dejó un comentario.

Shawn F.
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El cliente no dejó un comentario.

Chanel P.
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I reserved a 10 ft truck. Was given a 15ft instead and told it would be at a 10ft price, but I was charged more.

shawn F.
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El cliente no dejó un comentario.

Matt D.
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El cliente no dejó un comentario.

Melvin E.
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These guys are the best

Tyler H.
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Jason helps me out every time and makes the process easy and simple.

Jerell B.
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I thought the employees were friendly courteous and had excellent customer service didn't have a long wait all in all had a great experience thank you

CHRISTOPHER F.
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More employees he was very busy.

Amber P.
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Everything was great!

Dan N.
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El cliente no dejó un comentario.

GARY M.
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The man who was in charge was so offensive that we almost walked out because he was so rude..

Taylor W.
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Very nice staff, they were very helpful.

Patrick B.
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Best experience I've had with U-Haul. The location was great, the truck was new. Very simple to work with.

Amber B.
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Very good customer service.

LaCola H.
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Customer service was great the truck was ready and waiting for me, but someone forgot to clean the inside of the cab and the back of the 20' truck... I had to sweep out the back of the truck before using and the cup holders were all dirty and sticky...

Jeremy S.
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El cliente no dejó un comentario.

Andrew P.
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Couldn't improve the service that I had.

Bryce H.
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Best rental experience I have ever had. A to Z rental is the place to go.

David R.
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El cliente no dejó un comentario.

justin A.
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I had to drop of via the mobile app due to them being closed on an entire sunday so i mean other than that it appeared okay.

Jacob Y.
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El cliente no dejó un comentario.

Jeffrey H.
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El cliente no dejó un comentario.

Chad S.
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Great experience - easy to do business with. Trailer was new and perfect.

Justin G.
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Get rid of a to Z Randall totally obviously they like personal grudges over any type of business with uhaul. That's what I would do this location was disrespectful not conducive to the you haul promise and totally no customer service whatsoever, I think they went as far as to call their 2nd location to mess with my rental which cause problems with the pick up and the drop off of the equipment all due to as I see it this a to Z rental location I know uhaul good company this is not a company that uhall should be dealing with if they're gonna treat their customers this way and represent uhaul in that fashion... Furthermore on the drop off of the equipment I had one of my friends drop it off this process should be a seamless 1 and easy give Them the keys and the truck They look it over and bill accordingly. A to Z rental refused to let my friend leaveAnd when he tried to they said take your equipment with you refused flat refused to take U hauls equipment on a return of equipment. So in short my mission now is to make sure this doesn't happen again to you all I see clearly the a to Z rental is the problem in this situation and is not somebody uhaul should be represented by because they have no interest in you halls best interest. Any questions regarding the situation and the poor customer service I received please contact me 509 Thank you very much for your time and patience sincerely, Jg

Paul D.
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Service techs were friendly, helpful and worked quickly. Location looks and smells like a service bay in a mechanic's shop. That didn't bother me as a guy but my wife would not have liked it. I would rent from this business again.

Te S.
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The guy that helped me was rude.

Sam J.
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El cliente no dejó un comentario.

Patricia S.
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When I had called I was informed to make the reservation online in which I ended up doing. Prior to this I had asked about the pick up and drop off times due to the fact that I work and cannot pickup or drop off before 5:30PM. Pick up was fine, I had someone do it for me. Drop off I was informed I could drop the keys in the drop box after hours on the same day the uhaul was to be returned and I would NOT be charged an extra day. ALSO, when I made the reservation online it selected the safe mode insurance in which I did not want or need. Move was a block away. I to create an acct to get it off of my reservation and then even called to confirm it was off only to end up being charged anyways. Not only was I charged for 3 days instead of 2, but also unwanted insurance. Called the local office and spoke with a different man who said to call the uhaul number they can't make changes. Uhaul said they actually can, and continued to take the complaint. No idea yet if this will be reimbursed, however I will never go back to this uhaul location.

Franklin O.
Clasificación:

I was very disappointed to find out I had to pay for gas and mileage on a one day rental, I was lead to believe it would be $29.95 plus gas,not $100.00 for 24 hours.i will not recommend u haul

Fred S.
Clasificación:

El cliente no dejó un comentario.

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