Customer Reviews for A to Z Rentals Kennewick
(U-Haul Neighborhood Dealer)

360 reviews

2901 W 2nd Ave   Kennewick, WA 99336

(509) 591-4220

Location Hours

  • Mon-Sat: 7:30 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(509) 591-4220

2901 W 2nd Ave
Kennewick, WA 99336

Services at this Location:

Location Hours

  • Mon-Sat: 7:30 am - 5 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Would never wont to rent a truck from u haul again.. the pricing is not appropriate for short distances.

KATHY S. 
Rating:
5.0

The employees were great, friendly atmosphere, fast service and a pleasure to work with!

SETH J. 
Rating:
3.0

I told them to look for a discrepancy in mileage and then received an erroneous $600 charge anyway

JASON S. 
Rating:
3.0

Customer did not leave a comment.

Joshua P. 
Rating:
3.0

Customer did not leave a comment.

RICHARD F. 
Rating:
5.0

Customer did not leave a comment.

MARK A. 
Rating:
5.0

Customer did not leave a comment.

LEOLA K. 
Rating:
5.0

Very good customer service

David B. 
Rating:
3.0

Truck was filthy and mechanically not well maintained.

Anatoly V. 
Rating:
4.0

Was not our original pickup location. We were directed to a location 30 minutes from our home and the location was closed for a week. Had to go an hour away even though there was a pick location in our town only 5 minutes away. Not a last minute rental. We gave three weeks notice. That was very difficult for us

Steve H. 
Rating:
5.0

Very good service

David B. 
Rating:
5.0

rented at lease 10 trucks in the last two years. no one better service wise

james L. 
Rating:
2.0

Customer did not leave a comment.

Heather S. 
Rating:
4.0

Customer did not leave a comment.

james L. 
Rating:
5.0

Customer did not leave a comment.

Clorissa O. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
4.0

Ensure that the fuel tank is full for departure. We had only half a tank.

patrick G. 
Rating:
3.0

Customer did not leave a comment.

Mason S. 
Rating:
4.0

It would be nice if I was told to pay attention to the text they send me so I can properly return the truck before throwing the keys in the box. Then looking at my phone and noticing the text on the steps to take before returning the keys

mason D. 
Rating:
2.0

Ridiculously priced for 6 hours and a quarter of a tank of gas I ended up paying $156 not satisfied at all

Diane D. 
Rating:
5.0

Customer did not leave a comment.

Cindi A. 
Rating:
5.0

Customer did not leave a comment.

dan R. 
Rating:
5.0

Customer did not leave a comment.

doug B. 
Rating:
4.0

Customer did not leave a comment.

Ryan B. 
Rating:
2.0

Customer did not leave a comment.

Devan M. 
Rating:
5.0

Excellent job

Bradley J. 
Rating:
5.0

All good. Thanks

Clay S. 
Rating:
5.0

The key return box wasn't big enough for the door lock, so I improvised and threw the lock under the fence since we picked up our rental on a Sunday when the site was closed. I also had a challenge with the online check-in process because GPS didn't recognize that we were at the property to pick up the truck, however, customer service representative we called was extremely helpful. Service at this site was great, stopped in earlier in the week for moving/packing supplies. Overall experience was great with Uhaul.

Trevor P. 
Rating:
3.0

Their was dog drool on the window and dog food under the seat

Pedro R. 
Rating:
5.0

quick and efficient. Good staff and good equipment

TOM T. 
Rating:
5.0

Customer did not leave a comment.

Edgar C. 
Rating:
5.0

Customer did not leave a comment.

Laurie N. 
Rating:
3.0

Truck was not clean in the bed. Dirt and an aweful smell. I do not want to rent from here again.

BOYD N. 
Rating:
4.0

Customer did not leave a comment.

Scott O. 
Rating:
3.0

Customer did not leave a comment.

Will C. 
Rating:
3.0

Training staff so check out took longer than expected.

George K. 
Rating:
4.0

Customer did not leave a comment.

Ethan L. 
Rating:
3.0

Customer service period!!

Kim M. 
Rating:
5.0

Having to refill the fuel as well as paying mileage is a rip off in my opinion.

John R. 
Rating:
4.0

Customer did not leave a comment.

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

Alnnette M. 
Rating:
5.0

Customer did not leave a comment.

justin S. 
Rating:
5.0

Service was fast and the people were helpful. The trailer I rented was dirty and loud (squeaky, grinding noise, etc), but that's to be expected because it's a trailer. For $24 for the entire day, I have no complaints. I will rent here again next time I need to move my motorcycle.

Shane S. 
Rating:
2.0

The trailer tires were well worn and should be replaced. The man who operated the office did not wear a mask as is required in Washington State.

Tom S. 
Rating:
3.0

The ramp of the truck i got kept coming all the way out and off the track. First time it happened it fell on my foot. The stops that stop it from being pulled out to far were worn down and not stopping it.

Timothy H. 
Rating:
5.0

My comments are a reflection on U-haul as an organization, not this specific dealer, who went above board to help find and make a solution that enabled me to at least accomplish my most critical needs. The person who was supposed to be returning the truck that was reserved for me did not do so. There was only one truck available within 50 miles or more that had a ramp, and that was a larger truck and I only had about 3 hours of time to use it before I had to have it back to the dealer. Needless to say, I was between a rock and a hard place because of U-haul's inability to get vehicles into my region and over zealous overbooking of equipment (too little time between scheduled return and next reservation). I was able to accomplish the core aspects of the moving I had to do, but because of the time rush, was not able to get all accomplished that I needed to. Needles to say I am disappointed in U-haul. Your survey only asks about the dealer, not how Uhaul as an organization is doing, poor choice in data collection in my opinion.

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

Audrey D. 
Rating:
2.0

There was a half tank of fuel in the rig. It was dirty inside. They didn't know what I was talking about when I arrived to pick it up.

christina V. 
Rating:
5.0

The trailer I rented wasn't available so they fitted me with a smaller one. Unfortunately it didn't work. If anyone actually reads this, I should get a refund for not having the trailer available.

Bart F. 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
5.0

Great team

KAREEM H. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
3.0

The cab had trash spread out with dog(I assume) hair everywhere. Not something I ever want to experience again.

joshua B. 
Rating:
1.0

Customer did not leave a comment.

Rylee N. 
Rating:
4.0

The trailer needed to be swept out, there was gravel and dirt inside. The outside of the trailer was in good condition and it didn't leak through a rain storm so I was happy with that. The tires were in good shape too.

Amy J. 
Rating:
2.0

The girl charged me for the drive safe insurance and I had told her I didn't want it When I got home and called to have it removed she said she couldn't remove it The Uhaul was not clean inside and a windshield wiper was missing and the gas tank was half full then when we returned the Uhaul we were charged for extra mileage which we were not aware would be charged. We have used Uhaul for decades and this was Our worst experience but we want to continue to support Uhaul

patricia F. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

Kris C. 
Rating:
5.0

Every person (Josh checked me in, I didn't get the name of the lady who helped me when we delivered the truck) we worked with at A to Z Rentals were first class. Very helpful with all aspects of the rental process. I would 100% recommend them to anyone looking for moving and rental equipment.

Shane J. 
Rating:
1.0

Would not recommend. Her kids and dog live at the store. It smells like pee. The representative told me that she makes more money from her other rentals than from her uhaul rentals and forced me to wait for over an hour while she assisted multiple other clients. In the meantime, she left her young children unattended in the store. I had to finally go outside and find her before she would assist me. She gave me the complete wrong location of the truck which ended up in me driving around to try and match the number on my rental form to the truck. I got lucky and found it early. She put the wrong fuel amount down and charged me for the larger truck that I had reserved, yet she did not have available. I walked from the field back to the store to clarify. She initially refused to update the price or fuel discrepancies and told me that I needed to contact uhaul, do it myself and walked away. I patiently waited inside the store with her 2 abandoned kids and their dog while listening to them complain about their mom's personal relationship problems and dissatisfaction of being forced to sit at the uhaul store all day with nothing to do. I tried walking outside a few times but she blew me off. I realized that the only way I was going to get the truck that I desperately needed was to just accept the situation and walk away. Upon leaving, she did sign the contract to document the situation and told me to never come back. Cameras in the store can validate the incident. I would never do business at that store again. She overcharged me for the rental despite her agreement otherwise.

heidi D. 
Rating:
5.0

Customer did not leave a comment.

Mark J. 
Rating:
3.0

Deliver the trailer to my first choice location. After all, I am the customer and convenience is a high priority when moving.

Barbara G. 
Rating:
5.0

Outstanding customer service!!!

Mark U. 
Rating:
5.0

Customer did not leave a comment.

Tim E. 
Rating:
2.0

The drop off location was supposed to be open. It was closed. The gate to the parking lot was closed. No one responded to my phone call even though it says online through uhaul and google that the location is supposed to be open Sundays from 9am to 3pm. I arrived at 9:20am expecting it to be open with someone there to help me. Instead I had to park the truck in a dirt lot next door and used the mobile system and drop box. I'm not very happy with that experience.

Timothy H. 
Rating:
3.0

Customer did not leave a comment.

Glenn G. 
Rating:
4.0

They didn't have the right equipment at all but they helped me figure out what I needed to do.

Erin M. 
Rating:
5.0

Customer did not leave a comment.

Katie P. 
Rating:
5.0

Customer did not leave a comment.

marcia L. 
Rating:
5.0

Customer did not leave a comment.

Amanda K. 
Rating:
3.0

Customer did not leave a comment.

Jerry L. 
Rating:
5.0

No comments.

MARK ANTON B. 
Rating:
5.0

Customer did not leave a comment.

TODD JEROME T. 
Rating:
3.0

Customer did not leave a comment.

Tom B. 
Rating:
5.0

The guy is very knowledgeable and helpful.

Marcia L. 
Rating:
5.0

Customer did not leave a comment.

anthony C. 
Rating:
4.0

Trailer smelled like pot and when loading had a lot of squeaks.. seemed like it could use maintenance., however service was good .,

Bill G. 
Rating:
3.0

Customer did not leave a comment.

Donald E. 
Rating:
5.0

The guys at the location were great! Capable and competent and calm even when the UHaul system was acting up.

Angela C. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
5.0

I was greeted with a smile and questions about the equipment.

WALTER A. 
Rating:
5.0

Customer did not leave a comment.

Luenta H. 
Rating:
5.0

Thank you for making this rental a pleasant experience ... the staff was so friendly thank you

Susan G. 
Rating:
5.0

Awesome the way you are!

Dianna M. 
Rating:
5.0

Customer did not leave a comment.

Melissa H. 
Rating:
5.0

Customer did not leave a comment.

Steven O. 
Rating:
5.0

Customer did not leave a comment.

Logan O. 
Rating:
5.0

2nd time we used this location and both times we were treated very well. Staff was knowledgeable and our interaction with them was quick and pleasant. Equipment was exactly what we needed.

Wesley G. 
Rating:
5.0

The overall experience was fantastic with the exception that the cabin of the truck was absolutely filthy. The was liquid splatter, dirt, etc. all over the cabin so spent a good amount of time cleaning/sanitizing it. I normally expect a clean vehicle and more so in this time of COVID-19 so to get a truck that was very dirty was disappointing but it ran extremely well and got us safely from Washington to Florida.

Jaime V. 
Rating:
5.0

Customer did not leave a comment.

Donna R. 
Rating:
5.0

Nothing EXCELLENT experience. The man who helped me was GREAT. Also friendly

sandy F. 
Rating:
1.0

Horrible from the very start

Jonathan P. 
Rating:
1.0

The lady at the you haul told me was gonna be $71 yeah I should have read the fine print and It ended up costing me 200 and some a dollars I'm very upset with the service because I wasn't Told the right price although it was on a contract on a paper work and I did not read it it should have been told up front how much it was going to cost I'm very upset, While I was in there standing in line there was another customer doing a burnout in the parking lot he was very upset I don't know what's going on.

John B. 
Rating:
2.0

Customer did not leave a comment.

laurence R. 
Rating:
3.0

Customer did not leave a comment.

Robert A. 
Rating:
5.0

We were very much over charged

Sharon M. 
Rating:
5.0

Customer did not leave a comment.

Leo R. 
Rating:
1.0

Cameron gave us a hard time and was very rude and yelled at my wife and brother in law with profanity. At first when Cameron hooked up the trailer the brake lights were not hooked up properly so halfway through my trip I got a warning. They also didn't fully cancel my initial rental (they said it wasn't input properly and needed to redo the whole thing) and they created a brand new rental which I almost got charged for the initial one aswell, luckily I got ahold of a manager later on and canceled. I wasn't told that there was a convenience fee if I drop the trailer after hours which I ended up getting charged, if I had known I wouldn't have done that option. Before we left the facility Cameron did apologize. We had a bad experience and my wife is scared to come back to this place.

Niaz W. 
Rating:
5.0

Customer did not leave a comment.

Randall H. 
Rating:
5.0

Customer did not leave a comment.

David B. 
No reviews have been submitted for this location.

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