Customer Reviews for A Storage USA
(Distribuidor de U-Haul del vecindario)

153 comentarios

5520 Salem Bend Dr   Trotwood, OH 45426

(937) 832-2013

Horarios de la ubicación

  • Lun.- vie.: 9 a. m. - 5:30 p. m.
  • Sáb.: 9 a. m. - 3 p. m.
  • Dom.: cerrado
Horario especial
  • 1/17/2022 - 1/31/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(937) 832-2013

5520 Salem Bend Dr
Trotwood, OH 45426

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.- vie.: 9 a. m. - 5:30 p. m.
  • Sáb.: 9 a. m. - 3 p. m.
  • Dom.: cerrado
Horario especial
  • 1/17/2022 - 1/31/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

Very thankful for your service and communication

James E. S.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Medori P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather M. 
Clasificación:
1.0

Just go take a different location. Ordered a uhaul from the building on Salem bend. The lady sent us to down the road saying we were at the wrong place (without checking). After driving to the other location we were told again we were at the wrong location. Turns out we were in the right place the first time. The lady didn't even seem to care very much. Seems very disorganized.

ROBERT H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew B. 
Clasificación:
5.0

Improve??? Everything was excellent. Nice people, great trucks and amazing price 😁ðŸ'

RICHARD P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROCHELL D S. 
Clasificación:
5.0

At this time I can't think 🤔 of anything,Everything was GREAT, The STAFF was Outstanding, that WAITED on ME that Day, But I Will DEFINITELY be Back if I EVER need to use A UHAUL AGAIN, Thanks,

Sharon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan V. 
Clasificación:
5.0

Very friendly staff

CHRISTINE R. 
Clasificación:
5.0

I was charged for an appliance dolly which I did not receive it was no problem. I don't believe I should be charged for the dolly thank you. Other than this small hiccup everything was fantastic

David W. 
Clasificación:
5.0

El cliente no dejó un comentario.

PRECIOUS C. 
Clasificación:
1.0

El cliente no dejó un comentario.

MARK H. 
Clasificación:
4.0

Be sure the Items desired are available. There was no appliance dolly available. Someone didn't return it.

Cathy P. 
Clasificación:
1.0

Close this store. Too many mistakes made, overcharging, workers just not paying attention to returns and cost me $250 in backdraft fees cause they logged my return in wrong but refunded me $190.00 but not my overdraft fees. I will never use this store again. Not pleased at all.

Twaunte K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracee W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Coranina J. 
Clasificación:
3.0

Owner had not checked that furniture dolly was in the truck. I ordered a utility dolly and was given a very heavy and difficult to use appliance dolly. He said "I'm just a drop off and pick up site" and took no ownership.

William M. 
Clasificación:
1.0

I reserved for 11:30. Got there right at 11:30 was told rudely I'd have to wait until 11:45 an I needed to register. I was already registered and still told to wait, the employee then had another customer come outside to give the key. Then my $19.99 truck ended up being $122.

Craig W. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheree H. 
Clasificación:
5.0

The service provided was great. The employee was attentive accommodating and extremely helpful

Jasmine S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Draya J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Desiree L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Porter H. 
Clasificación:
5.0

El cliente no dejó un comentario.

martha G. 
Clasificación:
5.0

Extraordinario servicio al cliente

Sharita H. 
Clasificación:
3.0

Would have preferred to have gone to a hub.

Vincent P. 
Clasificación:
3.0

El cliente no dejó un comentario.

RICHARD E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Laura G. 
Clasificación:
1.0

We had reservations for weeks at this location and when we went to pick up our truck a woman met us at the door and said they were closed and we could not pick up a truck there. She gave us the wrong directions to another uhaul place and they didn't have any truck for us so finally they sent us to a storage place (A storage USA) and after many glitches we got a truck but no appliance dolly as we had asked for. It was a pretty bad situation.

GLORIA D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gregory J. 
Clasificación:
3.0

Inside of cab was dirty. Wrappers, etc. Cargo area had broken glass in it.

James C. 
Clasificación:
5.0

Nothing it was totally great

Donald T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rick P. 
Clasificación:
3.0

Seeing that nothing is in the employees hands as far as inspecting the gas level or anything I don't know what else he could have done except sit there and take the keys!

Cynthia C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBRA W. 
Clasificación:
3.0

El cliente no dejó un comentario.

ebony L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tracy O. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM R. 
Clasificación:
4.0

El cliente no dejó un comentario.

michael T. 
Clasificación:
4.0

El cliente no dejó un comentario.

michael T. 
Clasificación:
5.0

N/C

Pierce F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason D. 
Clasificación:
4.0

Was concerned that I was not advised to check out truck before leaving.

WILLIAM R. 
Clasificación:
5.0

All outstanding

Geary J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alethea W. 
Clasificación:
4.0

Sunday drop off. Did not get to talk to agent.

Bart M. 
Clasificación:
4.0

friendly staff fast and effecient

James E C. 
Clasificación:
5.0

Get more help at that location

Ray S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Franz R. 
Clasificación:
1.0

El cliente no dejó un comentario.

Grace R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex C. 
Clasificación:
3.0

El cliente no dejó un comentario.

angela R. 
Clasificación:
4.0

I ordered online and your dealer mysteriously added another charge to my bill!! I never once ordered safecare for $14!! I would appreciate if you refunded that money to me!! I don't want to make a big deal about this but I will if nothing is done quick!! When you order a truck and all extras online that is what you should get!!

Daniel S. 
Clasificación:
3.0

Told us a larger truck was not available, when they actually were.

JOHN H. 
Clasificación:
1.0

Are truck rental broke down 1/2 mile from my drop off location. It really wasn't a big deal one of the radiator hoses clamps came on off and spilled radiator fluid on the ground, we were able to fix the problem ourself and Return the truck to the facility. Our biggest problem was no one was willing to call us back.

john B. 
Clasificación:
1.0

No one helped or checked lights or trailer

dante D. 
Clasificación:
1.0

El cliente no dejó un comentario.

brandi L. 
Clasificación:
1.0

The attendant was very rude and mentioned several times that he had somewhere he needed to be. I went to the location that I had arranged, but was sent to this location. The attendant accused me of being late and that I "should have read the small print" that says U-Haul can change the pickup location. I may use U-Haul again, but will NEVER go back to that location.

William C. 
Clasificación:
2.0

El cliente no dejó un comentario.

Cleavon M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken W. 
Clasificación:
5.0

Friendly service.

Arlene S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodney G. 
Clasificación:
4.0

El cliente no dejó un comentario.

PEYTON H. 
Clasificación:
5.0

The lady Kenya was excellent very professional I will always remember her and mike in the office very satisfied with them I will go back and send others

Art T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Natalie J. 
Clasificación:
2.0

El cliente no dejó un comentario.

Angel F. 
Clasificación:
4.0

The people at the location was great, thanks a lot.

JOHN M. 
Clasificación:
1.0

I was running behind in getting moved, so I received a call from this location and wasn't able to hear my phone, so the person left a very nasty voicemail demanding that I have the truck dropped off immediately. About ten minutes later, I received a second call from another person who told me that I needed to drop the truck off and told me at least three times that, next time, I need to make sure to check my contract for drop-off time and that I will be charged an extra day. I understood that people might be waiting for the truck, so I don't need to get called so I can waste more time listening to someone trying to chew me out and waste more time.

Nathan M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Devane M. 
Clasificación:
4.0

El cliente no dejó un comentario.

michel B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brian J. 
Clasificación:
3.0

The order was not complete, we asked for an appliance dol k eyes and blankets which we not there. Check out too too.long and fees were charged that were not disclosed.

Pam H. 
Clasificación:
5.0

The agents working were wonderful. I needed a truck to pick up cabinets right away. This was the only location with a 15' truck available. Everything was explained in detail and I was very pleased with the entire process. I look forward to using this company again.

angela M. 
Clasificación:
5.0

Was not to happy when I went to pick up the equipment at the location I asked for was told that it was not at there store it was some place else nd I had to go there to pick it up.....would like some feed back on this from a rep....thank you....Jerry Schutt

Jerry S. 
Clasificación:
1.0

Either change drop off policy or personnel.

ron L. 
Clasificación:
4.0

went smoothly!

jack B. 
Clasificación:
3.0

El cliente no dejó un comentario.

RON M. 
Clasificación:
5.0

Excelente servicio al cliente

Thomas J. 
Clasificación:
5.0

Staff was very courteous and helpful.

ANGELINA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACKIE G. 
Clasificación:
4.0

El cliente no dejó un comentario.

denise B. 
Clasificación:
5.0

the fastest, cleanest and ii am very satisfied. It was nice to be able to do all the storage and truck in one place. thanks.

IRIS J. 
Clasificación:
3.0

El cliente no dejó un comentario.

ALAN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACQUELINE M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel K. 
Clasificación:
5.0

El cliente no dejó un comentario.

HILLEL F. 
Clasificación:
2.0

I received the gate security code from the staff but he failed to tell me access is only until 10am.

Janelle C. 
Clasificación:
5.0

El cliente no dejó un comentario.

NOLAN B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Eric E. 
Clasificación:
5.0

Mike and Charles were very friendly and helpful!

JAMES C. 
Clasificación:
4.0

I called uhaul to change my scheduled date. The girl changed the time as well. I wasn't told until my proxy picked up the truck that it could not be changed because someone was scheduled to pick up the truck after me. I called customer service and was told I would have to have the truck back on time or face additional fees. I was charged this after I was 45 min late. I was yelled at hung up on and downright rude too. I will post on social media that uhaul does not care about acquiring customers did not care about my experience or the customer after me.

ARTHUR L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron G. 
Clasificación:
5.0

Not one problem whatsoever. I definitely would recommend this location to my friends.

RICHARD F. 
Clasificación:
5.0

Employee on site very courteous and helpful.

TIM S. 
Clasificación:
3.0

Not a good drop off for after hours!

MANDY L. 
No se han enviado comentarios para esta ubicación.

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