Friendly and excellent service!
Kim T
Customer Reviews for A Storage Place
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
mr. josh was absolutely extraordinary! he really made me feel so comfortable with everything. he’s so welcoming ! please go there !!! you won’t be disappointed :)
kyla sVery helpful and nice.
Hosea LI'm a repeat customer and always will be. The service is top notch at this location!
Chris PAbsolutely nothing . U guys did awesome
Ashley CVery helpful. Thank you.
Chris PVery nice man helping with the rental.
Anne RIt was very easy to rent
Brad MDidn’t notify me that the location didn’t have what I needed. We needed dolly’s to move furniture, but didn’t find out we didn’t have them until we opened the truck.
Brett KVery friendly and quick.
Armando CI ordered a furniture dolly not furniture blankets. Did not get the dolly and paid for unused blankets
Glenn MThis was my second time renting at this location and the customer service was beyond amazing. Kind, courteous, and helpful are only a few words that I can us to describe my experience both times with the agent. A very pleasant experience. !!!
Hilda MGreat customer service, extremely friendly employee and easy service! Best experience as of yet from any uhaul facility
Rebecca GLove them very sweet no problem an very welcome talk to you with respect take time to listen an is very we’ll understanding on what you need an what would work best for you .. I would rent again and would recommend someone an anyone to theses loving people 5 star 👍🏾
Quawandela BDid a fantastic job with getting me a truck that I needed to move the things I needed to move
Daniel RI was well pleased, so I have no suggestions. The staff was very friendly and cooperative and offered tips to enhance our moving experience.
Patricia CNothing everything was great
Willie TQuick and helpful
Michael LThe office manager was so nice! He went to our storage unit and cleaned it out before we moved our stuff in. Everything went so smoothly. The storage units are gated and your code is unique to you. I would highly recommend.
Desiree W | ReservationCharging 1.09 per mile is ridiculous. I even put more gas in when I dropped it off, than what it had in it at pick up.
CHRISTY YJosh was very friendly, fast, and helpful. Will rent from him again!
Michael GYet again, My only complaint is when making a reservation online to notify the website automatically signs you up for supplies and charges your card. Which I canceled and hope to get my refund considering it was immediately taken from my account.
Aaron KWe had the best experience. The employee who helped us was so organized, pleasant, and professional. I would recommend A Storage Place a million times!
Stacey SClean truck
Clarice CVery friendly and helpful agent when picked up
Lizz BWorse pick up and drop off ever!
Mary FGreat Customer Service ,Equipment was ready for use, truck was clean with a full tank of gas!
Kaishia PAll Good!
Terri CVery helpful
Carl DThe Car trailer I rented had a metal point in the front of the loading ramp. When we pulled my vehicle up on it, it ripped my tire. I took pictures if that would be helpful. I believe it just needs to be cut off or maybe smoothed over.
Erin PUsed the app to pick up cargo van, super easy!!!
Wesley LOverall good experience however the right rear brake light was not functioning
patty rJosh the Manager went well beyond his duty to help us. I will definitely recommend this Uhaul at O’Neal to others. Thanks Josh
Stephan LFriendly and helpful staff, easy pick up and drop off.
Jacques LThe worker at that U-Haul location was very professional and courteous and knowledgeable.
troy wHave equipment fueled up BEFORE reservation pickup. We were told unless the equipment is on empty, they are not permitted to get fuel, thereby causing US to have to fuel up BEFORE setting out on our trip-causing us a delay of easily an additional 20 min. Having a FULL tank in advance would make it easier for the customer to gauge how much fuel would be needed BEFORE returning equipment instead of having to guess how much to add pretrip. We wasted prob 20$ by OVERFUELING (to Uhauls advantage bc we returned the van with over half a tank of gas) bc we started out with 1/4 tank and were told to be sure it had 1/4 tank upon return. Not knowing how much would be needed for the entire rental and knowing 4-hour rental window would expire quickly, we opted to add MORE in advance in an attempt to avoid having to get fuel twice before returning equipment to assure 1/4 tank was in equipment at the end of our rental time. It’s easier to just say equipment upon pickup is full and must be returned full instead of guessing how much to add - thereby causing US to add 20$ to our overall cost simply due to time elements and guessing on the amount of fuel needed overall. The burden should not be on the customer but on Uhaul to supply a full tank of gas at the outset of the rental. Verbal telephone reservation confirmation was made by me the day before. In past rentals Uhaul has initiated the confirmation.
LAURIE WBest experience by far from start to end. Great professionalism and friendly greeting with superb customer service.
Kevin CJosh was friendly and very fast!
Barron JAll staff were very friendly, helpful, and professional.
JOHNROBERT LMake the UHaul app work correctly. Gentleman on duty was very friendly, efficient, and prompt to help us when he saw us struggling with your everbroken Uhaul app
FRED HThe Uhaul app gave me problems when I went to return the truck. When it asked me to take a photo of the fuel gauge & odometer, the photo would never go through. I would take a picture and approve it, then when I would try to continue to the next step, it would tell me I needed to upload a photo of the odometer. it happened at least five or six times. I had to use my phone browser to get it to work, the app never worked.
Andrew CJoshua, was so helpful and friendly. Great attitude and very professional.
CAROLYN J