The customer service was exceptional great. Sarah went out her way to provide outstanding service. Overall a very satisfying experience.Victor A.
Customer Reviews for A Storage Place La Sierra LP
(Distribuidor de U-Haul del vecindario)
Riverside, CA 92505
(At Riverwalk Pkwy behind Dog Park)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - dom.: 8:30 a. m. - 4:30 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Barbara A.
Amazing service given by SarahVICTOR A.
El cliente no dejó un comentario.NICOLE H.
El cliente no dejó un comentario.EDWIN R.
El cliente no dejó un comentario.JUAN B.
El cliente no dejó un comentario.Barbara A.
El cliente no dejó un comentario.Gabriel S.
El cliente no dejó un comentario.Caroline R.
Customer service representative was professional and everything went well. Thank you !GARY P.
The cost per mile is a bit step, other than that everything performed well. Also didn't know there would be a fee for the dolly supplied in the U-Haul.DENNIS J.
El cliente no dejó un comentario.CLYDE B.
El cliente no dejó un comentario.ABRAHAM M.
Make sure moving blankets are available.Jay C.
The person that is renting us the U-Haul she'll let us know if you're going to be late with the truck that we should have called instead she charges us for 2 day for rental we had the truck for about 5 to 7 hours she called us but we were busy moving so she should explain that to us beforeRENEE V.
El cliente no dejó un comentario.RICARDO A.
Great experience! Thank you for making this an easy process.HENRY LOUIS J.
El cliente no dejó un comentario.WINFIELD A.
The staff was helpful and knowledgeable to help with my needsSTANLEY D.
El cliente no dejó un comentario.SUZANNE C.
El cliente no dejó un comentario.MARY A.
You need to provide receipt for items provide.JAMES R.
I was charged a full tank of gas, but noticed that it was just over 3/4 full. They would not credit the differenceSAM C.
El cliente no dejó un comentario.Neville A.
This was my Second Time Renting and Its Not Bad And They (U-haul) Makes things Very Simple as Long as you Have The Right Legal Information Yet To Have a Plug To Charge Your Cellphone was Awesome Feature Since I am One of those "Woman Drivers" To Only Get Lost Going Down the Street So Having a Plug To Charge Your Cellphone While Using Mapquest was a Wonderful Touch! It Makes Single Life More Safer in a Huge Growing World Of Uncertainty and Not Trustworthy People Such as identity theft Victims Why at Times These are Those Signs of the Times Where Many will Want more Safety Practices Done! And You are Great at this Thank You U-HaulBRANDI S.
El cliente no dejó un comentario.LYNN S.
I Really Enjoyed Using U-Haul it was my Very First Time Renting a U-Haul yet For Years Growing Up With Price Club now Named Costco U-Haul Has been one of those Old Tyme Household Names in my Family When Growing Up With a Father Being a General Contractor To Own His Own Business Construction was Seasonal And We Had to Move A lot Just Due to Moving where the Work For my Father Was.. Yet I Just Know My Father Would be Pleased To Know Some Business Stayed Traditional and So Did His Beloved Daughter to Make Sure I Filled up the U-Haul Trucks Tank as If I was Borrowing My Father's Truck to Move my things With! Thank You so Much U-Haul For at Times Family Passes away Yet it's Great To Know there is an Safe and Healthy Alternative for Those Who Have Lost Our Family Members Thank You U-HaulBrandi S.
El cliente no dejó un comentario.ALFREDO M.
I believe the vehicles should go out with a full tank of gas. Renters are putting back more in gas than they use just to make sure they don't get overcharged if they don't put enough inERNEST B.
El cliente no dejó un comentario.GARY B.
El cliente no dejó un comentario.GARY B.
El cliente no dejó un comentario.KATHLYN M.
El cliente no dejó un comentario.SILVIA C.
Staff was very friendly and helpfulELSA S.
El cliente no dejó un comentario.KWANG J.
El cliente no dejó un comentario.KEISHA F.
El cliente no dejó un comentario.Jessica S.
The location and attendant was great. The online check-in process was a disaster. I tried doing it online because the website said it would save me time. It was not made abundantly clear beforehand that I would need two, separate alternate contact persons to verify my eligibility to rent the truck; that uhaul would have to call them individually; and that I'd have to start the process from scratch if one of them didn't know I was listing them as an alternate and didn't pick up the phone right away. It was so stupid, I said forget it and checked in with the attendant at the location instead. He was nice, efficient, and hassle-free. Figure out a better online check-in process.ehaab anis Z.
Staff always super friendly and helpful.. made easier the process of renting the vehicle and offered options for the drop off .. made it super convenientFrancisco H.
Very helpful! Great customer service! Definitely recommend this place!! Thank you!Veronica G.
Have rented trucks here before and always great serviceLARRY W.
El cliente no dejó un comentario.Victor M.
a very smooth OPERATIONJim M.
El cliente no dejó un comentario.jerry D.
El cliente no dejó un comentario.Audrey M.
Truck was dirty inside. During COVID-19 pandemic the website says trucks are thoroughly cleaned and sanitized for safety. I don't think that was the case. Inside window was very dirty making it hard to see during sun glare. Pickup on the app was easy though.frank B.
I found Steve exceptionally helpful and provided great service.Lehman M.
El cliente no dejó un comentario.Renee T.
The team that works at this location were very helpful in handling the rental process.Douglas H.
El cliente no dejó un comentario.Theresa R.
i initially reserved a 26 ft truck over ten days in advance. the day prior to our move, i received a call from uhaul stating that the 26ft could only be picked up at Chino. (way too far) I went to the original location to see if they still had the 26ft truck that i had reserved. they claimed they had just reserved it the hour before. when i angrily explained that i had reserved it 10 days prior, they said the truck could only be used if the truck was returned to their facility so they rented it to someone else. i asked why i wasnt at least called to see if that was a possibility and they just shrugged. i ended up with a 20 ft truck with a round trip and paying for mileage both ways. i also had to enlist additional help with personal trucks with five round trips to pay for. this was the worse service i have ever experienced and i will not use their services again. oh, the 20 ft truck was supposed to have 6 moving blankets inside and there were none.Coleen E.
El cliente no dejó un comentario.Janette S.
everything was good, friendly personnel and equipment well maintained.PEGGY W.
El cliente no dejó un comentario.Eldora B.
Keep up the smooth work guys. Henry OHENRY O.
El cliente no dejó un comentario.CLIVE A.
El cliente no dejó un comentario.JEFF B.
El cliente no dejó un comentario.Gilbert V.
El cliente no dejó un comentario.Vanessa C.
Great service! Took less than 10 minutes to get the Uhaul. Strongly recommend this site.Armando L.
Steve was most helpful & friendly! He was so patient as we kept coming in & going out to help us with things we were too rushed or naive to understand. The door open alarm was most annoying though, as we had the driver's door open at first contact with the truck... and then getting in-& -out so frequently. Didn't like the bulge from the furniture pads on the wall in the box and the "for rent" dolly taking up floor space. But everything worked out well. So convenient and quick to do our short move task!John L.
El cliente no dejó un comentario.Aashik K.
El cliente no dejó un comentario.Parry A.
El cliente no dejó un comentario.Mary M.
El cliente no dejó un comentario.richard T.
El cliente no dejó un comentario.Rubenia M.
El cliente no dejó un comentario.Darlene M.
El cliente no dejó un comentario.ERIC S.
Great service!Hien T.
Cargo area was dirty when I received the truck. It got my couches dirty.Ivory L.
El cliente no dejó un comentario.donnie H.
Somehow my reservation for a 26' truck was changed and then cancelled without my knowledge. The lock on the back of the truck was broken and was easily opened by simply pulling on it. This was by far the worst moving experience I've ever had with uhaul.Ceasar G.
El cliente no dejó un comentario.Judith J.
The truck was given to me on empty. The indicator said it would have 1/4 tank. It took me $40 to fill the tank to where it said it was given to me at. After my trip i put another $20 in for gas to get it to 1/4 tank. I was then told i brought it on Empty and was charged an additional $64. The trucks brakes were horrible and almost caused an accident. I contacted and filed an official complaint and seek my $64 charges to be reimbursed.Lance E.
El cliente no dejó un comentario.Debora G.
El cliente no dejó un comentario.MARIA G.
El cliente no dejó un comentario.Lois N.
I had a storage unit at this location, so it was perfect to get the truck and empty my storage all at the same location. The staff is friendly and reliable.melissa C.
El cliente no dejó un comentario.MARY C.
El cliente no dejó un comentario.Ted O.
El cliente no dejó un comentario.William M.
Customer service was great and the whole process was very quick. Very professional staff.Julio M.
El cliente no dejó un comentario.Ernestine W.
El cliente no dejó un comentario.FABIOLA F.
My review is for the behind the scene people who did this reservation it was my worst experience with Uhaul by far. Did the reservation one day before pick up day, received a confirmation on the time and pick location, the day of the pick up I received a call in the morning saying the location does not have the truck they'ed assign to you after I was already outside ready to pick it up. They assigned another location and I drove again to the updated it location same thing they said we don't have the truck!!!! After driving again to the last location where I picked up the truck from. By that time I had already wasted 3 hours of my day for moving, and I had to pay extra money for the the moving company I got to help with the moving for the three hours I wasted. I'm requesting a refund for my over all unhappy experience.Abdullah F.
El cliente no dejó un comentario.Audrey M.
El cliente no dejó un comentario.Lee D.
El cliente no dejó un comentario.JOSEFINA H.
Customer service was very good. Just keep do wh your doing.daniel L.
So I rented s uhaul truck at this location. The rental agreement said the truck had a quarter tank of gas but it actually had no gas. i should of checked but these rental locations have always been good about the readiness of the truck. i ended getting stranded in the middle of an uphill roadway and had to wait about an hour for someone to bring me gas.Joshua R.
El cliente no dejó un comentario.John P D.
Everything was great, easy transaction. Was in and out in less than 10 mins. Only thing I would recommend is having the associate actually do the walk through with the customer rather than have the customer do the walk through themselves. Once I arrived home and started packing the truck I had notices the blankets and dolly had no green tag that I was told it would have. When checking out the associate had mentioned if the tags are missing we would get charged the fee for using the blankets and dolly. Once I noticed this I called the location and informed them. I was told it was fine and would not be charged. I have not seen the final bill so I'm still not sure if I got charged for it. Other than that it was a great experience. Would definitely rent a truck from this location again.Javeth V.
Inside of the cab was very filthy... Lots of trash and dirty left behind... It would be nice if someone would ? to see if customers left it free of dirt and trash...Guerin W.
Helpful in trying to get me a refund for the gas. I returned the truck with one quarter tank full. As opposed to receiving it empty from pico rivera locationVirginia R.
Staff was friendly and efficient. There was no hassle at all with this rental. Previously at another location there were issues and a long wait for processing but this location was fast!Danielle B.
El cliente no dejó un comentario.BRIAN C.
El cliente no dejó un comentario.Armando L.
Front window was very dirty. Otherwise,ok.VIOLA D.
El cliente no dejó un comentario.Teresita R.
Be a little more pacific on priceDEVENA M.