Both of the employees I dealt with were amazing!! Please give them some type of credit or feedback. They deserve it!Ivan P.
Customer Reviews for A Storage Place Grand Terrace
(Distribuidor de U-Haul del vecindario)
Grand Terrace, CA 92313
(Riverside Highland Water Company)
Servicios en esta ubicación:
Horarios de la ubicación
- Lunes - Sábado:
8 a. m. - 11:30 a. m. / 12:30 p. m. - 5 p. m.
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.HOLGER S.
The desk clerk was just unpleasant.RAMONA L.
Good customer service and good facility.Tony A.
El cliente no dejó un comentario.Cynthia F.
Requested equipment on website not available at pick-up siteBENJAMIN M.
Yes, I did recently rent a truck from u-haul. It was clean and did the job but it had a terrible knock coming from front driver side wheel. I also had included an appliance dolly in the reservation but when I got to my storage unit with the truck, it wasn't in there. My fault for not checking before I left the facility. Not sure if I was still charged for it or not.heidi S.
Well first, I drove an extra 6 miles to pick up the truck I requested. I guess I have to deal with that. But when turning the vehicle in I go over 1.5 miles and I'm charged an additional 65 cents..... really guys? The cherry on top, I leave the truck with more gas than I had when receiving it. You would think the pictures alone would say leave the 65 cents off. So disappointedSTEPHEN G.
El cliente no dejó un comentario.Danielle D.
El cliente no dejó un comentario.Patti B.
My experience went very wellBetty S.
El cliente no dejó un comentario.doug B.
It would be helpful to note in instructions to customers that they will have to go inside of office to speak to an attendant. That clarification would avoid customer standing outside wondering how to get access to vehicle.Miguel R.
When I returned the truck Rosemary was very understanding. I'm a disabled person and I was a few minutes late I was so afraid I would be charged an extra day. Rosemary was very nice and patient and I was not charged an extra day. I was very pleased with the service. If needed I will rent from this location again.Anita B.
El cliente no dejó un comentario.Douglas B.
El cliente no dejó un comentario.Edward T.
El cliente no dejó un comentario.doug B.
El cliente no dejó un comentario.Paul H.
Give what the customer ask for. If I need i dolly I would like to get a dolly not told that the van I rented didn't need a dolly because it didn't had a ramp. I call customer services and they were no help at all as well.Oscar V.
El cliente no dejó un comentario.Sandra T.
I was over charged. The reservation i made was switched n i had to pay the mileage difference. I tried explaining when i got to the place but there was a communication level difference. I will be contacting corporate on Monday morning July 15th.Dylan L.
Although the person who helped me at the front desk was pleasant, I was really disappointed that the initial location I had chosen was changed on me the day before. I had specifically picked that location since it was close to my house and thus would be minimal on gas use. Instead, I was sent to a storage location in Grand Terrace. Additionally, the truck windshield was very dirty/dusty and there was no way to wash or clean it upon receiving it (dirty windshield is a safety hazard!). Overall, very disappointed with the way my trip started. The location I had originally selected on Spruce had a large car wash area that could have served as helpful had I been able to pick up the uhaul from there as originally planned.Miranda M.
My uhaul truck was dirty and the price online to reserve it, is different from the one I got charged when I walked in to get my reserved uhaul truck.Mary E.
El cliente no dejó un comentario.Yiming W.
UHaul online is very disappointing & I will not ever use or recommend â€˜ A Storage Staff is wonderful & I will recommend their storage service. Uhaul online causes me to pay a Extra day â€˜ due to return facility was closed! On my return date' though facility fully disclosed on uhaul online the exemption of being closed on my schedule return date to Uhaul' Uhaul did not disclose to me! Such bad customer service on Uhaul company' this company really needs to disclose this online before we the customer set up our rental. I will never recommend or use Uhaul.ANNA A.
Training on your representative, person I spoke to did not have a clue on how to help me or explain the reason for the charges on my billMario G.
Van was not ready and spent a few hours getting a new truckTucker B.
More emphasis on customer service. Cleaner vehicle (because I was charged $25 cleaning fee for returning the vehicle the same way I picked it up). Better communication with drop off and pick up locations. My recent rental experience was not a good one at all.Andrew W.
El cliente no dejó un comentario.Diego C.
Vehicle was very filthy on the exterior. No other improvements.Marcus D.
Location is off the beaten pathChristine B.
Always satisfied. Thanks!michael L.
The truck was on empty, the tire was flat and the check engine light was on. The staff member told me that the light had been on for days and not to worry about it.Aric J.
The manager helped out a lot. Great job.Andrew Y.
Unfortunately when we arrived to pick up the equipment the internet was down. The staff said there was nothing she could do, couldn't pick up the truck, and had turned away three customers so far (10:00am). Fortunately we called 1800gouhaul and the representative was able to do everything on the computer on her side so we were able to eventually pick up the equipment. Side note, there was a break in to one of the RV's stored on the lot and we had to work around the police activity.OLGA A.
El cliente no dejó un comentario.Alexandria D.
El cliente no dejó un comentario.DAVID H.
El cliente no dejó un comentario.Raechel M.
El cliente no dejó un comentario.dave A.
Always make reservations before hand like I did. Then it's simple paperwork after that.CHERYL R.
Have nothing bad to say loved the customer service I received.Kenneth C.
El cliente no dejó un comentario.LORETTA L.
Excellent customer service!Aimee D.
El cliente no dejó un comentario.HECTOR M.
El cliente no dejó un comentario.LISA H.
Rosemary was very helpful and pleasant. I'll use this location next time and for storage space for the future.Marcella J.
I made my reservation at 9795 e foothill blvd in rancho last Tuesday which had me pick up my truck at mountain view small auto repair on saturday. I arrived at the agreed time at 830am and there was NO RECORD of my reservation which delayed my move by almost 4 hours. This was VERY INCONVENIENT considering I went out of my way to reserve a truck on TUESDAYJohnathan T.
El cliente no dejó un comentario.michael R.
Went to drop off the truck and they were closed with the gate chain locked. Had to return and was unable to find the U-haul office. Other than that, the transaction was smooth.Susan B.