Customer Reviews for A Storage Inn
(U-Haul Neighborhood Dealer)

359 reviews

1531 24th St   Tuscaloosa, AL 35401
(Office is located on 24th across from storage buildings No cash card only)

(205) 343-6731

Office Hours

  • Mon-Fri: 11 am–4 pm
  • Sat: 10 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(205) 343-6731

1531 24th St
Tuscaloosa, AL 35401
(Office is located on 24th across from storage buildings No cash card only)

Services at this Location:

Office Hours

  • Mon-Fri: 11 am–4 pm
  • Sat: 10 am–2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

She took care of me very helpful and respectful. outstanding 10 plus for her.

Ramon R 
Rating:
3.0

The location needs to be more clear. Overall my experience was good and the instructions were easy to understand.

Demetriana W 
Rating:
4.0

This location was very accommodating and helpful.

EUDORO V 
Rating:
2.0

Not a good experience. Mobile app didn’t work well. No one answered phone numbers , emails not returned….it was so frustrating. Took an hour and half to get the truck. Set us behind schedule. If U-Haul is going people less , then have someone available when the app doesn’t take the photos and info properly.

tim w 
Rating:
5.0

The truck I rented was low mileage, however the cab area was dirty when i rented it. I included a photo at time of rental.

John R 
Rating:
5.0

Truck was clean and dolly was 8n great condition with the exception of a leaky tire. It appears that it was repaired but the plug was put in incorrectly and resulted in a slow leak. That resulted in us having to spend an hour until we could get it changed. I will say that u-haul service was really good and there was no problem getting through to them and for them to get us help.

William R 
Rating:
5.0

Customer did not leave a comment.

Melvin H 
Rating:
5.0

Customer did not leave a comment.

Ronald F 
Rating:
4.0

The tech hooked it up for me and even helped move some boxes. A fantastic experience!!

Eric S 
Rating:
5.0

quick and easy pick up with great service!

Adam T 
Rating:
5.0

The guys were super helpful.

BRIAN B 
Rating:
5.0

equipment was ready and people were friendly and fast

Mark J 
Rating:
5.0

Customer did not leave a comment.

Clifton D 
Rating:
5.0

Customer did not leave a comment.

Timothy M 
Rating:
2.0

Have the company to have a complete walk around of the vehicle with the customer. This vehicle was parked so you couldn't do a walk around and had a small crack on the windshield before i departed. I took a picture of before i left but was charged for it after I returned.

BILLY P 
Rating:
5.0

uhaul systems were down when we needed our truck but the sweet girl at the counter made the best of the situation for us and was able to get us on our way

Vanessa C 
Rating:
5.0

Customer did not leave a comment.

Bria W 
Rating:
5.0

Customer did not leave a comment.

donterrious l  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa j 
Rating:
5.0

Customer did not leave a comment.

Willie R 
Rating:
5.0

Customer did not leave a comment.

Calvin K 
Rating:
5.0

Customer did not leave a comment.

Jennifer B 
Rating:
5.0

Girl in the office is really nice made my day better

david q 
Rating:
5.0

we rented a truck from this location before and called them directly to get a truck from them again. Emily is very kind and helpful. Best customer service.

LASHANDRA S 
Rating:
3.0

Customer did not leave a comment.

Casandra M 
Rating:
5.0

Customer did not leave a comment.

Shonquis R  |  Overall Experience 
Rating:
5.0

Great service. Friendly agent

Linda H 
Rating:
3.0

Customer did not leave a comment.

Michael J 
Rating:
5.0

Customer did not leave a comment.

Josh P 
Rating:
5.0

Customer did not leave a comment.

Kenyona B 
Rating:
4.0

Customer did not leave a comment.

AMELLIA M 
Rating:
5.0

Customer did not leave a comment.

Crystal L 
Rating:
5.0

Customer did not leave a comment.

JAMES H 
Rating:
4.0

Customer did not leave a comment.

William L 
Rating:
5.0

Customer did not leave a comment.

Tamara G 
Rating:
1.0

Be friendlier to people.

Jonathan E 
Rating:
3.0

The only con that I had was that my unit was on the very end near the woods and that the door wouldn’t close down completely which allowed enough space for critters to enter. Other than that, the staff was always nice.

Laporchia M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa A 
Rating:
5.0

Emily went out of her way to help me. Very courteous and kind!

Ronald D 
Rating:
4.0

Customer did not leave a comment.

Leshawn V 
Rating:
3.0

Clean the inside and service the vehicle next time.

Cloud T 
Rating:
5.0

Customer did not leave a comment.

Deveonick G 
Rating:
5.0

Customer did not leave a comment.

Christain E  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kyla D 
Rating:
2.0

The truck I was given had no working AC on a day where the temp felt like 108. The online self checking is horrible.

Robert D 
Rating:
1.0

The vehicle I was given did not have air conditioning. My experience was hot & horrible.

LaTarsha L 
Rating:
5.0

Customer did not leave a comment.

Leigh S 
Rating:
5.0

Customer did not leave a comment.

Todd C 
Rating:
3.0

Dropped off after hours (7:00pm, they close at 5pm), and a day early. Didn't seem like the kind of area to be after hours.

Robert K 
Rating:
5.0

Customer did not leave a comment.

Randy G 
Rating:
2.0

I didn't see anyone and just dropped off the keys. However I was charged a cleaning fee of $25.00 and I have no idea why. If they think it was because of the smoke that was the person before me. I had a headache for two days from it.

Tonya G 
Rating:
1.0

Customer did not leave a comment.

Dawn G 
Rating:
5.0

Customer did not leave a comment.

John H 
Rating:
5.0

Customer did not leave a comment.

Chad E 
Rating:
5.0

Customer did not leave a comment.

Cathy H 
Rating:
5.0

Customer did not leave a comment.

Emily P 
Rating:
5.0

Great experience!!!

Raven N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darrell R 
Rating:
5.0

The pick up process was smooth and simple. The return process not so easy customer service was very helpful and friendly.

CHRISTAL C 
Rating:
2.0

The lady at the location was extremely rude and unhelpful at first even when I asked for help. It took multiple times and someone else in my party asking for help for her to finally help. The equipment was not well maintained it definitely needed to be looked at. I personally think it needed power steering fluid or something but it was harder to driver than the bigger Uhaul I got a few years ago. There was trash under the seats of the truck that I didn’t notice until I had dropped my phone and went to retrieve when we stopped.

Madison S 
Rating:
5.0

Customer did not leave a comment.

Jamillah C 
Rating:
5.0

Customer did not leave a comment.

Margaret C 
Rating:
1.0

I rented a 20' U-Haul truck on Saturday. I did rent online and I added Appliance Dolly and 36 furniture pads, I paid $187.88. However, when I picked up the truck, there was no equipment. I called customer service, and they said they would refund the money. I didn't have any refund. Then I rented an appliance dolly and furniture pads from two different U-Haul stores, wasting a lot of time, and I paid with my debit card, expecting to get a refund. When I returned the 20' U-Haul truck, I received another receipt and paid from the credit card $118.55 for only the truck. That means I paid double for the truck and equipment. I am not happy with the experience at all.

Ayse E 
Rating:
5.0

Add a dolly and ramp

KEYTERA C 
Rating:
5.0

Customer did not leave a comment.

Heath M 
Rating:
2.0

Truck had potato chips on floor. I asked for a dolly but none was in the truck when I arrived and they couldn’t get me one. Sketchy location.

James B 
Rating:
5.0

Customer did not leave a comment.

Donnell P 
Rating:
5.0

Customer did not leave a comment.

Joe Z 
Rating:
5.0

Customer did not leave a comment.

DEANN A 
Rating:
4.0

Customer did not leave a comment.

Guill g 
Rating:
5.0

Customer did not leave a comment.

Carlos W 
Rating:
3.0

The location was not easily found but once I did make contact with the staff, the service was outstanding. Very helpful, efficient and courteous.

Bruce F 
Rating:
5.0

Everything was professional

thonia r 
Rating:
1.0

There was a bed left in in the trailer I had to find some where to dump it I lost a whole day use of the trailer it was pissed on an wet

THOMAS G 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B 
Rating:
5.0

Love this location! The staff is friendly and helpful. We have rented from them several times and will continue to rent U-Haul trucks from them.

Phillip F 
Rating:
4.0

Customer did not leave a comment.

Gage P 
Rating:
5.0

Customer did not leave a comment.

mikia s 
Rating:
4.0

Customer did not leave a comment.

Senica L 
Rating:
5.0

Customer did not leave a comment.

Laquintin M 
Rating:
1.0

When I picked up the uhual I had 2 miles left to E, a major dent on the driver side, & a split in one of the tires.

Robert E 
Rating:
5.0

Customer did not leave a comment.

Duke V 
Rating:
3.0

Customer did not leave a comment.

Kayla T 
Rating:
4.0

Customer did not leave a comment.

Ellen B 
Rating:
5.0

Customer did not leave a comment.

kelly w 
Rating:
3.0

Customer did not leave a comment.

Tiffany M 
Rating:
2.0

The online reservation system is a nightmare! Held forever and then got disconnected from agent and started entire process again. Got to location 3 minutes early and no one was there.

Jennifer M 
Rating:
3.0

Customer did not leave a comment.

Carrie S 
Rating:
5.0

Customer did not leave a comment.

John W 
Rating:
5.0

Instructions on where to park could be improved but otherwise it was fine.

Dylan T 
Rating:
5.0

I needed storage over the summer, and A Storage Inn made the process super simple. The woman who checked me in was kind and very clear. The facility was clean and access was simple. It was an easy and pleasant experience. Thanks!

Madison R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terrill S 
Rating:
4.0

Be able to take different payments

JAMIE H 
Rating:
1.0

The owner had changed the lock code on the box and I couldn’t get in. My pick up was for 8:30 and I didn’t get the keys until 9. Customer service people on the phone was very nice but the owners shouldn’t be allowed to represent your company

Megan C 
Rating:
1.0

Looks like a third world building.

Josh T 
Rating:
5.0

Customer did not leave a comment.

James C  |  Overall Experience 
Rating:
5.0

Person (female) that helped us was wonderful - excellent service and fast too!

TODD G 
Rating:
3.0

Customer did not leave a comment.

David B 
Rating:
1.0

The representative was anxious to leave for the day and she assigned me a trailer that was not on the lot. I caught her as she was leaving so she assigned me a second trailer. As soon as she assigned it, she departed leaving me alone on the lot to hook it up and inspect. The second trailer’s leaf spring was broken so I could not use it! Terrible experience!

Harold R 
Rating:
5.0

Customer did not leave a comment.

Marvin S 
Rating:
5.0

Customer did not leave a comment.

Liz T 
Rating:
5.0

It was convenient and easy to rent and it served my purpose. I only needed it for a few hours to get some things moved so it worked out wonderful. Thank you

Nekita A 
Rating:
4.0

Customer did not leave a comment.

Mitchell G 
Rating:
5.0

Great customer service!

Kathryn E 
Rating:
5.0

Customer did not leave a comment.

Leborian T 
Rating:
5.0

Customer did not leave a comment.

Emily C 
Rating:
1.0

I was sent to a closed business out of my way. Them sent to 2 more U-Haul's for a truck and dollies. Then the location I received the truck had no dollies. I needed them for my washer and dryer I lost due to y'all had no dollies that I reserved a month out. Horrible horrible business. Now they want me to pay $108 more dollars and y'all caused me to loose my belongings.

Kim G 
Rating:
5.0

Customer did not leave a comment.

The e  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Margaret B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EMMA M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary M  |  Overall Experience 
Rating:
5.0

Staff was excellent but the unit I rented had a leak in the roof causing water damage to most of my belongings so much so that I had to just leave most of it bc it was damaged

Chantay M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LaQuintin M  |  Overall Experience 
Rating:
5.0

Easy and quick

Benjamin S  |  Reservation 
Rating:
3.0

Easy

Benjamin S  |  Reservation 
Rating:
5.0

Very nice at office

Kaitlyn B  |  Reservation 
Rating:
4.0

The employees always returned my calls when I left a message. Thank you.

MARIE H  |  Overall Experience 
Rating:
2.0

Our things had roaches crawling on them. We didnt have roaches before we moved our things in your facility.

Sharonda M  |  Overall Experience 
Rating:
5.0

No issues

WILLIAM N  |  Overall Experience 
Rating:
4.0

If you have to use a storage facility in Tuscaloosa this one seems to be the best of the group.

Rudy L  |  Overall Experience 
Rating:
4.0

Needed a place to store my things for the summer and was well pleased.

Gordon S  |  Overall Experience 
Rating:
5.0

Very convenient and easy to get supplies, if needed. Thx

Jill W  |  Overall Experience 
Rating:
4.0

It was perfect size and price

Kenneth M  |  Overall Experience 
Rating:
5.0

Excellent and friendly service.

BJ R  |  Overall Experience 
Rating:
2.0

The fact that I specified with the woman at the front desk that I would only need the unit until the first week of August but had to pay for the entire month is absurd. No other unit does that.

Shannon P  |  Overall Experience 
Rating:
4.0

Emily and Susan were very helpful and the space met our needs.

Lori A  |  Overall Experience 
Rating:
5.0

Smooth experience. Quick, easy, and painless. Cconvenient to move location.

Martin T  |  Overall Experience 
Rating:
5.0

I don't really have any precedent on using a storage facility, however I can say that the processes of getting the paper work, lock and key, and location of unit all went smoothly enough.

Charles S  |  Reservation 
Rating:
3.0

Check in was quick and firiendly. The unit was cleaned out just fine. The only negative was there were many ants in the floor of the unit but they let me use some of their ant killer.

Privacy R  |  First Impressions 
Rating:
5.0

This was a very good system that alerted the storage facility of my reservation and allowed me to adequately rent out a storage container.

Privacy R  |  First Impressions 
Rating:
3.0

Owners were helpful and nice when speaking on the phone and in person.

Privacy R  |  First Impressions 
Rating:
5.0

There was no wait, very friendly service, clear instructions, and easy move-in.

Privacy R  |  First Impressions 
Rating:
3.0

Very efficient

Privacy R  |  First Impressions 
Rating:
3.0

No problems.

Privacy R  |  First Impressions 
No reviews have been submitted for this location.

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