Add a dolly and rampKEYTERA C.
Customer Reviews for A Storage Inn
(U-Haul Neighborhood Dealer)
Tuscaloosa, AL 35401
(Office is located on 24th across from storage buildings No cash card only)
Servicios en esta ubicación:
- Mon–Fri11 a. m. - 4 p. m.
- Sábado10 a. m. - 2 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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El cliente no dejó un comentario.Heath M.
Truck had potato chips on floor. I asked for a dolly but none was in the truck when I arrived and they couldn't get me one. Sketchy location.James B.
El cliente no dejó un comentario.Donnell P.
El cliente no dejó un comentario.Joe Z.
El cliente no dejó un comentario.DEANN A.
El cliente no dejó un comentario.Guill G.
El cliente no dejó un comentario.Carlos W.
The location was not easily found but once I did make contact with the staff, the service was outstanding. Very helpful, efficient and courteous.Bruce F.
Everything was professionalthonia R.
There was a bed left in in the trailer I had to find some where to dump it I lost a whole day use of the trailer it was pissed on an wetTHOMAS G.
El cliente no dejó un comentario.MICHAEL B.
Love this location! The staff is friendly and helpful. We have rented from them several times and will continue to rent U-Haul trucks from them.Phillip F.
El cliente no dejó un comentario.Gage P.
El cliente no dejó un comentario.mikia S.
El cliente no dejó un comentario.Senica L.
El cliente no dejó un comentario.Laquintin M.
When I picked up the uhual I had 2 miles left to E, a major dent on the driver side, & a split in one of the tires.Robert E.
El cliente no dejó un comentario.Duke V.
El cliente no dejó un comentario.Kayla T.
El cliente no dejó un comentario.Ellen B.
El cliente no dejó un comentario.kelly W.
El cliente no dejó un comentario.Tiffany M.
The online reservation system is a nightmare! Held forever and then got disconnected from agent and started entire process again. Got to location 3 minutes early and no one was there.Jennifer M.
El cliente no dejó un comentario.Carrie S.
El cliente no dejó un comentario.John W.
Instructions on where to park could be improved but otherwise it was fine.Dylan T.
I needed storage over the summer, and A Storage Inn made the process super simple. The woman who checked me in was kind and very clear. The facility was clean and access was simple. It was an easy and pleasant experience. ¡Gracias!Madison R. | Overall Experience
El cliente no dejó un comentario.Terrill S.
Be able to take different paymentsJAMIE H.
The owner had changed the lock code on the box and I couldn't get in. My pick up was for 8:30 and I didn't get the keys until 9. Customer service people on the phone was very nice but the owners shouldn't be allowed to represent your companyMegan C.
Looks like a third world building.Josh T.
El cliente no dejó un comentario.James C. | Overall Experience
Person (female) that helped us was wonderful - excellent service and fast too!TODD G.
El cliente no dejó un comentario.David B.
The representative was anxious to leave for the day and she assigned me a trailer that was not on the lot. I caught her as she was leaving so she assigned me a second trailer. As soon as she assigned it, she departed leaving me alone on the lot to hook it up and inspect. The second trailer's leaf spring was broken so I could not use it! Terrible experience!Harold R.
El cliente no dejó un comentario.Marvin S.
El cliente no dejó un comentario.Liz T.
It was convenient and easy to rent and it served my purpose. I only needed it for a few hours to get some things moved so it worked out wonderful. GraciasNekita A.
El cliente no dejó un comentario.Mitchell G.
Great customer service!Kathryn E.
El cliente no dejó un comentario.Leborian T.
El cliente no dejó un comentario.Emily C.
I was sent to a closed business out of my way. Them sent to 2 more U-Haul's for a truck and dollies. Then the location I received the truck had no dollies. I needed them for my washer and dryer I lost due to y'all had no dollies that I reserved a month out. Horrible horrible business. Now they want me to pay $108 more dollars and y'all caused me to loose my belongings.Kim G.
El cliente no dejó un comentario.Crissy K.
El cliente no dejó un comentario.Janet P.
Nice and friendly location. Very accommodating.Stephanie H.
El cliente no dejó un comentario.Frank G.
El cliente no dejó un comentario.JUSTIN C.
El cliente no dejó un comentario.Jesse C.
El cliente no dejó un comentario.BRAYDON B.
Very efficient and professional.DENISE P.
El cliente no dejó un comentario.DAVID S.
El cliente no dejó un comentario.Candice G.
I was charged for mileage that I didn't use. I brought the truck back and took a picture of the the mileage and gas. Next day I was charged for it. I proved it by taking a picture when I brought it back. Secondly, I was charged 11.98 that was on hold and did not get back.PATSY E.
El cliente no dejó un comentario.JASON S.
When I got there I wasnt greeted at all. She looked at me like i work there FIRSTLY. And then the Uhaul was not available when o got there which is not her fault but i was contacted by the uhaul company and they changed my venue due to availability yet my truck was not available. I would have NEVER picked this location on my own so i would have liked for things to be in order since it was changed by the company and not me.CEVONNE T.
El cliente no dejó un comentario.CRESTON J.
El cliente no dejó un comentario.Angela D.
El cliente no dejó un comentario.Greg L.
El cliente no dejó un comentario.The estate of Lawson V Causey Jr E. | Overall Experience
I did not receive the dolly I asked for and I believe I was still charged. I Just make sure the equip people have paid for is in the truckHILLARI C.
El cliente no dejó un comentario.Sherene K.
El cliente no dejó un comentario.Margaret B. | Overall Experience
El cliente no dejó un comentario.EMMA M. | Overall Experience
Used pick up while app didn't work, finally get the access through the email. Also asked for passport, never do that in a store and no reminder..Wenjun X.
Very welcoming, kind and helpful service.jerimiah E.
El cliente no dejó un comentario.LaShaundra B.
El cliente no dejó un comentario.raman G.
El cliente no dejó un comentario.Gregory S.
El cliente no dejó un comentario.Bill P.
I didn't encounter anyone since I returned the truck after hours of operation on Sunday.Zachary O.
there was no one there- due to dropping off the truck on Sunday.chris C.
I've already filed a dispute, it was a terrible experience from beginning to endSala B.
El cliente no dejó un comentario.Mary M. | Overall Experience
Great rate. Good, friendly staff. Vehicle worked well. No complaints.Donald W.
El cliente no dejó un comentario.Gene L.
Thank you for renting me your dollyâ€¦we really needed it to move my kids for college!!Darla M.
Have a vehicle actually available at the reservation time! The van wasn't returned on time, and I was stripped of the 2 hours that I actually reserved. There's really no excuse.Alizay B.
El cliente no dejó un comentario.Michael T.
The van had trash and dirt in it. It smelled of barn animals and the passengers side seat was dirty. If I get charged a cleaning fee then I expect to get a clean vehicle. I feel i should NOT be charged the cleaning fee.Sara C.
Staff was excellent but the unit I rented had a leak in the roof causing water damage to most of my belongings so much so that I had to just leave most of it bc it was damagedChantay M. | Overall Experience
I was charged $85 for a uhaul that I did not even drive 15 miles on. I was told the total would be $30 NOT $85, I WANT MY MONEY BACK !!!Alyssa R.
El cliente no dejó un comentario.Joseph G.
El cliente no dejó un comentario.Barbara L.
El cliente no dejó un comentario.Andrew B.
I rented a 26 foot U-Haul trailer to transport my goods for a move locally with the expectation that everything will be completed in a day albeit multiple times. What I didn't anticipate was the miserable conditions under which I would make the move. First off, there was no working air conditioning so it was miserable hot and sweaty . The brake were in poor condition I could barely travel over 40 miles, the headlights were so dim making the travel at night very treacherous given the diminished visibility it was a horrible experience for me a day journey turns to two because of the condition of the truck Beware what you rentChristian K.
El cliente no dejó un comentario.ANASTASIA S.
Would be easier to drop off at the actual Uhaul location located on SkylandJohnny H.
El cliente no dejó un comentario.Michael M.
El cliente no dejó un comentario.Laurence M.
El cliente no dejó un comentario.Tiffany T.
El cliente no dejó un comentario.LaQuintin M. | Overall Experience
El cliente no dejó un comentario.Angela W.
El cliente no dejó un comentario.Kerry S.
El cliente no dejó un comentario.Jim L.
The truck was filthy when picked up and I got charged for it when I turned it in!!!! We didn't do that to the truck. A storage inn didn't clean it out! I bet they never looked in it! Cab had lots of trash in it.Tim E.
The person who checked us in and processed our payment was very friendly. The truck operated properly and looked to be in fairly good shape however the truck was not clean and the cab was full of trash and crumbs in the seats. Doubtful it was sanitized during the pandemic since it was not even cleaned out.Michael M.
El cliente no dejó un comentario.Richard P.
The process was very easy and safe. The truck was exceptionally clean and I will definitely recommend this location to my family and friends. I'm very happy with their services.NEECHA T.
El cliente no dejó un comentario.Tiana C.
El cliente no dejó un comentario.Greg F.
El cliente no dejó un comentario.CAITLIN J.
El cliente no dejó un comentario.Kisa H.
Nothing elseRosie M.
Check your system for my experienceDebra G.
El cliente no dejó un comentario.Donna F.
I have zero complaints, the truck was top notch and the process of picking up the truck was easy, even on a day where the location was closed and I used the auto features. Zero problems, zero hassle, all smiles!Joshua W.
Easy and quickBenjamin S. | Reservación
EasyBenjamin S. | Reservación
Very nice at officeKaitlyn B. | Reservación
The employees always returned my calls when I left a message. Gracias.MARIE H. | Overall Experience
Our things had roaches crawling on them. We didnt have roaches before we moved our things in your facility.Sharonda M. | Overall Experience
No issuesWILLIAM N. | Overall Experience
If you have to use a storage facility in Tuscaloosa this one seems to be the best of the group.Rudy L. | Overall Experience
Needed a place to store my things for the summer and was well pleased.Gordon S. | Overall Experience
Very convenient and easy to get supplies, if needed. ThxJill W. | Overall Experience
It was perfect size and priceKenneth M. | Overall Experience
Excellent and friendly service.BJ R. | Overall Experience
The fact that I specified with the woman at the front desk that I would only need the unit until the first week of August but had to pay for the entire month is absurd. No other unit does that.Shannon P. | Overall Experience
Emily and Susan were very helpful and the space met our needs.Lori A. | Overall Experience
Smooth experience. Quick, easy, and painless. Cconvenient to move location.Martin T. | Overall Experience
I don't really have any precedent on using a storage facility, however I can say that the processes of getting the paper work, lock and key, and location of unit all went smoothly enough.Charles S. | Reservación
Check in was quick and firiendly. The unit was cleaned out just fine. The only negative was there were many ants in the floor of the unit but they let me use some of their ant killer.Privacy R. | First Impressions
This was a very good system that alerted the storage facility of my reservation and allowed me to adequately rent out a storage container.Privacy R. | First Impressions
Owners were helpful and nice when speaking on the phone and in person.Privacy R. | First Impressions
There was no wait, very friendly service, clear instructions, and easy move-in.Privacy R. | First Impressions
Very efficientPrivacy R. | First Impressions
No problems.Privacy R. | First Impressions
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