Customer Reviews for A Space To Place Storage
(U-Haul Neighborhood Dealer)

1,108 reviews

4 Marshall Rd   Wappingers Falls, NY 12590

(845) 297-2063

Office Hours

  • Mon-Fri: 8:30 am–7 pm
  • Sat-Sun: 9 am–5 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(845) 297-2063

4 Marshall Rd
Wappingers Falls, NY 12590

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–7 pm
  • Sat-Sun: 9 am–5 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JASON HINCK 
Rating:
1.0

It took four days for this location to process my return & that was after when in personally to inquire after receiving calls from UHaul that I wished

Kari Prince 
Rating:
4.0

The inside of the cab was not prepared for usage. The floors were covered in mud. Crumbs were on the seat and tissues were left in the cup holder. Very disappointed. The only clean item was the dashboard. The rear storage portion had built-up dirt as if it had never been cleaned.

Melody Moodie 
Rating:
5.0

The location provided exceptional service and got me going immediately.

Joe Bracero 
Rating:
3.0

Customer did not leave a comment.

Anthony Cuccovia 
Rating:
5.0

Customer did not leave a comment.

Ruthann Kelly 
Rating:
3.0

Customer did not leave a comment.

John Brentnol 
Rating:
2.0

Customer did not leave a comment.

Patricia Foster foster 
Rating:
4.0

Customer did not leave a comment.

Lauren FitzHarris 
Rating:
5.0

Very organized and professional

Jennifer Medina 
Rating:
4.0

Customer did not leave a comment.

Clayton Scales 
Rating:
4.0

Customer did not leave a comment.

Cheryl Lewis 
Rating:
5.0

Customer did not leave a comment.

Michele Medeiros 
Rating:
4.0

Customer did not leave a comment.

Robert Zanck 
Rating:
3.0

Customer service was awesome! There were no furniture mats that I had preordered however. I ended up paying $5 for no mats

Dominic Scecchitano 
Rating:
5.0

Customer did not leave a comment.

Michelle Costabile 
Rating:
5.0

Just make sure that the vehicle is full with gas… It’s not in the customers best interest to leave it less than full!

STEVEN R RAMPUTI 
Rating:
5.0

Customer did not leave a comment.

Michele Medeiros 
Rating:
5.0

Customer did not leave a comment.

Ed Wendolski 
Rating:
5.0

Nice location. Friendly staff.

Jeff Colton 
Rating:
5.0

Customer did not leave a comment.

CARLOSN VELEZ 
Rating:
3.0

Customer did not leave a comment.

Gary Korynoski 
Rating:
2.0

Even if I was set for a mobile pick up at the time of ordering the truck, the mobile pick up was not set when I showed up at the scheduled pick-up time. I had to wait for the store to open before I could pick up. The truck was not clean at pick up but the app would not allow more than one picture to be taken for each issue.

Emile TONGUNGA MILAMBU 
Rating:
5.0

Nothing really. Kid at the counter was great help all around! Gold star

MAXWELLJAMES GUERINE 
Rating:
5.0

NA

Pritam Singh 
Rating:
5.0

Customer did not leave a comment.

gerald Person 
Rating:
5.0

Customer did not leave a comment.

Anna Olita 
Rating:
5.0

Customer did not leave a comment.

Dennis Roach 
Rating:
5.0

Fix your app. I wasted over an hour trying to do the steps to receive my vehicle.

Brandon Keller 
Rating:
5.0

Customer did not leave a comment.

Karen George 
Rating:
5.0

Customer did not leave a comment.

Stacy Donohue 
Rating:
5.0

Nothing. First rate business and staff.

LAWRENCEWILLIAM GHIAZZA 
Rating:
5.0

No comments at this time.

Donald Finklea 
Rating:
5.0

Customer did not leave a comment.

Deanna Ielmoni 
Rating:
5.0

Customer did not leave a comment.

Ted Russel 
Rating:
5.0

Customer did not leave a comment.

John Gwynn 
Rating:
4.0

Customer did not leave a comment.

Joseph Gauriloff 
Rating:
5.0

Customer did not leave a comment.

JASON HINCK 
Rating:
5.0

nice to have a backup camera in van

Linda Ivory 
Rating:
5.0

Customer did not leave a comment.

Manuel p Guallpa zhuzhingo 
Rating:
5.0

The person was very nice and made is so easy to drop off

John Olivieri 
Rating:
4.0

Customer did not leave a comment.

beverly fyffe 
Rating:
5.0

No improvements. The process was quick and easy. The customer service was excellent!! Thank you

TONI LISELLA 
Rating:
1.0

Customer did not leave a comment.

Walter jackson 
Rating:
5.0

Customer did not leave a comment.

Evelyn Riccobono 
Rating:
5.0

Customer did not leave a comment.

Andrew Sammon 
Rating:
5.0

Can’t believe how easy & convenient to rent a van from UHaul. Thumbs up!!!

Rey Mamuyac 
Rating:
5.0

Customer did not leave a comment.

Roberto Ramirez 
Rating:
5.0

Customer did not leave a comment.

Jennifer Medina 
Rating:
5.0

Customer did not leave a comment.

Ellen Pikula 
Rating:
5.0

Awesome location and customer service

Jennifer Medina 
Rating:
5.0

We had a 15 ft truck was painful to drive the transmission was stuck in third gear wouldn’t go any more than 40. Not like I am a speeder or any thing but if I had to do highway run I would be in trouble. We returned it cause of hight issues where we had to drive in. That worked out fine with the 10 foot truck it was a nice runner.

ROBERTJ SANTIAGO 
Rating:
5.0

Customer did not leave a comment.

Ronald Ebert 
Rating:
3.0

The steering was not aligned and loose The truck was caked in mud, absolutely filthy. Many of my totes and boxes git covered in this kid, hard to wipe off. The cab of the vehicle also covered in the same mud. Disgusting.

michael mojica 
Rating:
5.0

Customer did not leave a comment.

Bernard McNamee 
Rating:
3.0

The uhauls should be inspected by someone prior to allowing someone to drive off the lot. After driving the uhaul to the desired location, it was clear the tire was flat. I believe I should have received some type of discount or not paid for gas after this experience.

Nicole Cretara 
Rating:
5.0

I highly recommend this UHaul location. Prices were great, truck in excellent condition, and wonderful customer service.

Joanne Barnes 
Rating:
5.0

Customer did not leave a comment.

jennifer rime 
Rating:
5.0

Customer did not leave a comment.

kevin Westervelt 
Rating:
5.0

Though it was advised that sensor issues were causing the “check engine”, and “tire pressure” lights they did not affect the performance of the vehicle.

DAVID RINGWOOD 
Rating:
4.0

Customer did not leave a comment.

RICHARD MACCARONE 
Rating:
3.0

Truck sounded like it was about to fall apart.

Michael Mouzakitis 
Rating:
5.0

Customer did not leave a comment.

luigi damelia 
Rating:
5.0

Truck was maintained horribly

Nancy Isaacs 
Rating:
5.0

Customer did not leave a comment.

Franklin Amaro 
Rating:
5.0

Even though I had a reservation, I had to wait over an hour for my truck to be available. Once it was available, the U-Haul website would not load, further delaying the check- out process. The staff were friendly and helpful throughout, which is the only reason why this review is a positive one.

Jeffrey Berliner 
Rating:
5.0

Customer did not leave a comment.

Thomas Brundage 
Rating:
4.0

Customer did not leave a comment.

Ada Hoenninger 
Rating:
4.0

Customer did not leave a comment.

gerald person 
Rating:
4.0

Customer did not leave a comment.

gerald person 
Rating:
5.0

Customer did not leave a comment.

John Lombardo 
Rating:
5.0

Customer did not leave a comment.

Gary Gainer 
Rating:
4.0

Customer did not leave a comment.

Luigi Damelia 
Rating:
2.0

Joe and Pat were nice, but the system was an absolute nightmare. Took almost 30 minutes to check in.

Michael Tyler 
Rating:
5.0

Customer did not leave a comment.

Eileen Masselli 
Rating:
5.0

Customer did not leave a comment.

Christina Dziadzio 
Rating:
3.0

Change oil was almost 10,000 miles past due. Oil light was on zero life left. I was on a deadline and heaven forbid the engine would seize up on my watch, besides being an older woman alone. Really not a happy customer and I rent from you often.

Heidi Myers 
Rating:
5.0

Customer did not leave a comment.

davi Schuster 
Rating:
5.0

Customer did not leave a comment.

rob fulgum 
Rating:
2.0

Maybe - the young guys working there never adjusted my final bill. I advised them about the gas before I left, he promise to adjust it when I returned the van. Still waiting

Lorie Melendez 
Rating:
5.0

Everything thing was on point.

Wilfredo Alvarado 
Rating:
5.0

Customer did not leave a comment.

ryan bailey 
Rating:
5.0

Customer did not leave a comment.

kristian thomas 
Rating:
5.0

Great site

ROBERT KOZA 
Rating:
5.0

Customer did not leave a comment.

Helen Tyliszczak 
Rating:
5.0

Customer did not leave a comment.

Rosemary Camacho 
Rating:
5.0

Customer did not leave a comment.

ALFRED LAURICELLA 
Rating:
4.0

Customer did not leave a comment.

jerry person 
Rating:
5.0

Customer did not leave a comment.

Rafael Reynoso 
Rating:
5.0

Customer did not leave a comment.

Ricky Harrison 
Rating:
3.0

Very casual. “We’re not U-haul, they just give us their trucks.” Was not told about the $20 convenience fee. Also, why was I being charged a base rate of $99 when the truck is advertised as 19.99/day local? Why does it matter if I drive 100+ locally, or if I drive to oick something up at IKEA in New Jersey? I find you definition of “local” arbitrary and not based on any empirical evidence. Because I was in a crisis, U-haul took advantage of me through misrepresentation!

James Bolas 
Rating:
4.0

The location and the truck rental went fine. Unfortunately the person in Florida that made my reservation told me their would be some packing supplies on the truck. When I arrived at the house where I was picking up furniture we couldn’t find any supplies or a dolly to pack my furniture or transport. They also sent two young movers. One was a female that could hardly handle the weight of the furniture. During loading and unloading the furniture sustained damages. I would not recommend renting movers from Uhaul unless you know what you’re getting. They contract out movers from different people. The movers didn’t come prepared with packing materials either. It was a very bad experience. The UPS store where we went to rent the truck however was very good with the rental. The staff there is always friendly and helpful. Thank you.

Steve Cracco 
Rating:
1.0

This is the 2nd time in about 2 years that I have used this store for renting a UHAUL truck and this time to attempting to ship a box with UPS. I had ordered a dolly and was billed for it and was not in the truck when I got there on 6/19/22 to pickup the truck after store closure. It took me over 1hr of call waiting to get the customer support Kirianna to pickup and then escalated to Rebeca who helped me complete truck pickup from store after closure. They were both VERY helpful and pleasant. When I inspected the truck per UHAUL pick-up process, the pad-lock key was not working with the pad lock assigned to the truck resulting in lack of security overnight when I had to park the truck loaded as the destination I used the truck for. During my return I mentioned that to employee Nick who gave me no reasonable explanation why this defect. I arrived for the return at 6:28 pm est as can be proven by the pictures of the millage and gas-fuel meters of the tuck and started the truck return process with employees Nick first and and Lynn when Nick could not figure out to do it. It took both 40 mins to make corrections to the reservation so that I can be billed properly and were constantly disrupting the process of my return, to accommodate other customers that came after me and did not wait for their turn. Also tried unsuccessfully to use the same store for UPS shipment of a box to Texas. In preparation of this shipment, 3 days earlier when I stopped by to reserve the truck, I had asked employees Joe and Nick, for details and availability of supply of materials to ship one box to Texas via UPS from this location. They both assured me that large plastic bugs, boxes, protective corners and peanuts are available in large quantities in the store for this shipment. Both Nick and Lynn again started and stopped the preparation of the box shipment and were again disrupted several times even after 7:00 pm by others while working on my box shipment. They measured and checked he weight of the box and bagged it with my help on 2 plastic bugs. I politely requested that they please pack the box while I was there and although they started they were telling me to lave it there and they will have it done tomorrow and shipped. Given the problems I've had per above, I politely request to please complete the packing while I was there and shipping can be done tomorrow. Lynn agreed and told Nick to proceed with billing my credit card that was charged $123.61 and assigned UPS shipping #1Z28787V0395709461. Lyn proceeded to add corner foam protectors to the box I brought and used a 16 inc box and placed one layer peanuts on the bottom and then placed the box I brought on top of them and then more peanuts on the sides and top, resulting in the package exceeding the top of the 16in. containing box. When it became obvious to Lynn that this box would not close she proceed to try to add an other 18 in box around the existing 16in one but was not able to do it. Lynn further mentioned they do not have any more 18in boxes to possibly try to use for this shipment and very rudely told me that she is not going to ship the box and with Nick's help dumped all the peanuts back in their original contained through away the protective corners and with a box-cutting knife removed all packaging material and plastic bugs they had provided and told me to take my box back, while telling Nick to give me my money back in cash, which he did and asked to me take my box away and never come to this store again for any reason. What a disaster this place is and sorry to say I do not fault Lynn and Nick but those above then that unfortunately have not trained them properly how to use the software tools of UHAUL reservation system and also how to properly pack and prepare a simple box from NY to Texas via UPS. Sorry to see all above problems over the last 2 years I've dealt with the store. My UHAUL contruct number for above was 23681098 than can be used as a reference if the appropriate company folks need to contact me. :-( :-( :-( a very dissatisfied customer of UPS Store #6275 as of 6/20/22.

Stelios Tsapepas 
Rating:
5.0

Customer did not leave a comment.

Michelle MacDonald 
Rating:
5.0

Customer did not leave a comment.

Nancy Isaacs 
Rating:
5.0

Customer did not leave a comment.

ERICKE MOLINA 
Rating:
5.0

Customer did not leave a comment.

Susan Moranski 
Rating:
4.0

Customer did not leave a comment.

VALERIE DIAZ 
Rating:
5.0

Customer did not leave a comment.

Thelma Harris 
Rating:
5.0

Customer did not leave a comment.

Louis Moseley 
No reviews have been submitted for this location.

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