Customer did not leave a comment.Daniel M.
Customer Reviews for A Space To Place Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We had our pick up scheduled for 7:00 pm and when we showed up, our pick up wasn't set up for mobile pick up and the keys were left inside the building. I was on hold in the parking lot with uhual for an hour figuring this out. When we went the next morning to finally get our truck, the hand truck, blankets and dolly were not there. It was an overall horrible experience and I would not recommend uhual to anyone.Mark S.
Excellent staff and equipment. A plus.Lawrence G.
Customer did not leave a comment.JSCOTT III C.
Customer did not leave a comment.RAMONA H.
Customer did not leave a comment.ROSALIA G.
Customer did not leave a comment.BHAVANI S.
Customer did not leave a comment.Mike W.
Customer did not leave a comment.Thomas T.
Customer did not leave a comment.Frank L.
Customer did not leave a comment.SCOTTJ A.
Have a price to rent ! The first 100 or so mikes should be free.Judon A.
Customer did not leave a comment.luigi D.
Customer did not leave a comment.Maria G.
Uhaul? Never againMarisa M.
Customer did not leave a comment.JOHNCARLO T.
Customer did not leave a comment.MIRELLACONCETTA C.
You need more spaces to park the truck. There are only 8 spots and most are used by people using UPS. I had to wait until someone left to get a space.Pail C.
Customer did not leave a comment.alan S.
Customer did not leave a comment.Martin I.
The truck was empty when I picked it up and I had to put half a tank gas in before I dropped it offANTHONY M.
Customer did not leave a comment.RALPHMARSHALL V.
Wasn't happy that the check engine light was on, and was told its been on for awhile and just needs to be reset.Philip P.
Customer did not leave a comment.ILENE K.
The customer service rep was great! I-Haul froze the ability to reserve my truck, but he was able to secure my vehicle.PETERMATTHEW Y.
Not thing. The staff is friendly professional and helpful!HELENR S.
Nothing - truly an outstanding and professionally run business!!!Douglas H.
The truck had not been cleaned and had an obvious, almost flat, tire when we picked it up. The person working at the facility said, "Don't worry about it if the tire pressure warning light isn't on". When we got home to start loading, my wife checked the tire pressure and it was 28 psi! (supposed to be at 80 psi) And this led to the later flat tire, to go along with the battery/starting issue. The truck also had a smell of gasoline near the gas tank, so there may even be a leak there. The person at the rental facility when we brought the truck back was really nice, so we feel a little bad about ranking this place poor, because other than the bad truck, it is a nice place.STEPHENCURTIS K.
Customer did not leave a comment.mike H.
Customer did not leave a comment.Salvatore C.
Truck smelled terrible and steering wheel sticking check engine light on.angela E.
Customer did not leave a comment.Yvette J.
Customer did not leave a comment.Katherine G.
Customer did not leave a comment.NIKE B.
Drives area was not clean. A paper towel and Windex was all it took. Otherwise, great. The two guys were helpful and pleasant.WILLIAMIAN O.
Customer did not leave a comment.Hector S.
Customer did not leave a comment.Moises M.
It's is all goodMARKE H.
Customer did not leave a comment.ANTHONYT R.
Customer did not leave a comment.PETERH M.
Customers want to be able to call the location to speak to a live person on the phone to help them set up their rentals instead of dealing with a website that delays the process by listing phone numbers that put you on hold or hang up on you. I will only use this service again if I can by pass the web site entirely because it sucks!RANDOLPH H.
Excellent and professional operationSALVATOREVICTOR C.
Customer did not leave a comment.JODIL D.
The cab wreaked of cigarette smoke, and the floor was dirty. There was a bag of non-UHaul moving blankets and two jackets left in the cargo area. The UHaul moving blanket zippered bag was empty. The office staff was amicable and efficient and answered every question I asked. I was just a bit disappointed with the vehicle.THOMAS D.
Customer did not leave a comment.Michael N.
Customer did not leave a comment.Daniel W.
Although the personnel at the location did the best they could, I was not satisfied at all with the truck, neither were there any last minute supplies to shop for at this location. Also, I ordered 12 furniture covers and was charged for 12, but only received 5. Very disappointed with UHaul this time around. Moreover, what would we do if we are dissatisfied with the condition of the truck? Or are we stuck with that truck in whatever shape its in? The truck was 'SUBPAR'! I was a little bit offended, the air conditioner did not work, and yes it was needed. The engine and transmission were so out of wack, that I must have used 3 times as much gas than what would have necessary had that truck been maintained properly. Unless it was on a decline, the truck had a hard time getting up to 55mph, that is wasting time and energy. Just an unhappy experience overall. Thank you for taking this review in consideration. Please forgive any spelling or grammatical errors.WILLIAMM H.
Customer did not leave a comment.Theresa R.
Great rental thank youBRIAN H.
Customer did not leave a comment.Michael P.
Don't think needs improvement Excellent service and peopleKenneth H.
Nothing. Staff and equipment were A plus. Would not hesitate to rent from here again.Lawrence G.
Customer did not leave a comment.Bryan C.
Customer did not leave a comment.DONNAM O.
Customer did not leave a comment.Ashley K.
Customer did not leave a comment.KENNETHP S.
Customer did not leave a comment.Don S.
Used online rental and selected what I wanted at the location I needed it, but afterwards received a phone call saying the van I wanted wasn't available at that site. So I had to drive 3-4 miles out of my way to pickup the van. The van was parked near a snow pile, so I had to walk through the 4 plus inches of snow to get into the van.COLLEENMAUREEN H.
Driver door & passenger door wouldn't close right ,exhaust rattled ,all reverse no goFINTANJ H.
Customer did not leave a comment.GARYSCOTT B.
Customer did not leave a comment.DONNAM O.
Do something about the app. I was supposed to pickup the vehicle at 7:30 AM. I verified this the day before. I even did the pre checking process. When I got there the app now said an 8:30 checkin with hand delivery. The location opened at 8:30. I couldn't wait an hour because I had to meet the cable guy. I lost hours on my move. What's wrong with the app? Or did the location change it? Can you look at this rental and let me know?BRIAN S.
I just wanted to thank the staff at U-Haul 4 Marshall Rd Wappingers Falls, NY 12590 because I forgot 1 item in the truck I rented, and they found it and kept it at the office. When I called and described the item, they immediately told me they found it and they have it. I am really glad I did not lose that item, and this is thanks to the professionalism of the people working there. Thank you again.Loic F.
Customer did not leave a comment.JOHNR H.
All our needs were met probably a larger storage units. Other than that I think the service was wonderful.. your staff could not have helped us more . Jonathan was great .. thanks again for all your help your staff is amazing..DENNIS M.
Customer did not leave a comment.STANLEYLEE W.
A good bunch here. All very helpful, friendly & polite!GREGGA W.
Need a bench to sit while waiting for a truck to be available outside Straps would be nice to hold loads in the back of the truck But there is no slot for that on the truck walls ***JESUSA C.
Cannot say enough about the Marshall Rd location. Convenient, helpful.DAVID R.
Customer did not leave a comment.KURTL S.
Customer did not leave a comment.Shelley C.
Customer did not leave a comment.James A.
Customer did not leave a comment.WILLIAMR C.
Customer did not leave a comment.RENAKAYC B.
When estimating mileage and costs, it was based on the closest location to us said it had availability. We had to pay more because your website had inventory mishandled. As a courtesy to customers, please consider not charging them the extra miles they have to drive to and from when they book a different location and are switched to another.Jennifer C.
Customer did not leave a comment.john G.
Customer did not leave a comment.Frederick G.
I have continued to use this location as they are fast, courteous, full of information and I believe that they have my best interests at heart.STEVENJOHN Z.
Customer did not leave a comment.STEPHENLAWRENCE S.
Everything was great except when we arrived at the apartment we realized none of the tie down straps were in the truck. We had to make two trips because we could securely stack the furniture on top of each other.Rachel D.
Excellent customer service. Would highly recommend this locationStacy D.
Uhaul wasn't cleaned. It was unclear where Uhaul truck was. It was difficult to obtain the key. The Uhaul wasn't fully gassed up.Conor B.
Customer did not leave a comment.TARKANT C.
Customer did not leave a comment.Stephen M.
Customer did not leave a comment.Alexander F.
Great people and convenient location.Victor M.
This is the third rental from this very convenient location - everyone with whom I have had contact here are always courteous, helpful, knowledgeable I feel they are good neighbors! Great experience!! +++++David R.
Customer did not leave a comment.RAYMOND E.
Renter that had van before me was over an hour late to return it. The staff was great and offered me a bigger truck but in the end it cost me over 100 dollars more because of gas and extra tolls for not being able to take the truck on certain highways. Very upset with the extra money I had to spendJESSICAM P.
The man at the store was very rude. The lady was very nice. Man tried telling me there was an order ahead of me at 1:30 pm and that if I couldn't bring the truck back before 1 pm I couldn't have a truck (I requested three hours of use when booking online) My reservation was for 10:30 am. I explained that it is impossible for the reeservation at 1:30 pm to be ahead of the 10:30 am reservation 1:30 pm comes after 10:30 am does it not? How is the 1:30 client's reservation any more meaningful than my own? Rather than explaining why the 1:30 pm reservation somehow came ahead of my 10:30 am reservation the man walked away mid-conversation. Very unprofessional. The lady took care of me very well and gave me the 15' truck for the price of the 10'.Christopher R.
The young man who helped me was absolutely wonderful. So polite and took care of the billing accurately and explained all the charges and how they bill. Upon return he went right out to the truck and finalized my bill just as he had explained earlier. Uhaul def should acknowledge this young man and promote him!Kristen H.
Representative was really rude!!! Please have associated go through a program for customer service.mohammed A.
Spend a little more time cleaning the vehicles in between rentals.Alan M.
None. Zane was very helpful and professional and got us on our way very quickly.Robert M.
Customer did not leave a comment.Noah H.
Customer did not leave a comment.William D.
Customer did not leave a comment.James K.
Nothing it was an excellent experience.Kimberly S.
Customer did not leave a comment.THERESAR R.