Customer Reviews for A Plus Plus Secure Storage
(U-Haul Neighborhood Dealer)

128 reviews

1110 S Elms Rd   Flint, MI 48532
(Just north of Corruna Rd next to Iceland Arena, Behind Lupee's Restaurant)

(810) 635-0620

Office Hours

  • Mon-Fri: 10 am–4 pm
  • Sat: 10 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(810) 635-0620

1110 S Elms Rd
Flint, MI 48532
(Just north of Corruna Rd next to Iceland Arena, Behind Lupee's Restaurant)

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–4 pm
  • Sat: 10 am–2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Smooth as can be. Dropped off early and had zero issues.

Teri Claar 
Rating:
5.0

Customer did not leave a comment.

Michelle Cox  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LISA SECORE  |  Overall Experience 
Rating:
5.0

Staff is very helpful and friendly

David Strickert  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chelsea Owen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valerie Endicott 
Rating:
5.0

Customer did not leave a comment.

Kathleen Tupper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joe Merrel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WESLEY WILLIAM HULSCHER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leon Buning  |  Overall Experience 
Rating:
5.0

We utilized this facility for storage of our equipment for many years and couldn't be happier. New management has done an excellent job maintaining and improving the facility. We highly recommend.

CHARLES WEBER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen Crane  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ADAM ABT  |  Overall Experience 
Rating:
5.0

Exceptional service. Professional staff and very easy to set things up. We will definitely be back!

Maria O'Connor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MOLLIE JONES  |  Overall Experience 
Rating:
2.0

I dealt with two employees, neither were very knowledgeable of the U-Haul system. One was a train wreck. I will not use this location for U-Haul again. Nor will I recommend it.

Chad Marshall 
Rating:
1.0

Terrible pick up experience. I will never use a non U-Haul store location again. I get a lot of rentals from you this was very bad. Service man was rude. Made me feel bad for needing the trailer. It was heavy for him. Again not my fault

Denise Gooden Richmond 
Rating:
1.0

This is by far the most horrible experience I have ever had with uhaul. I arrived and it took them 45 min because your system was old and outdated from what they told me. I askes about a dolly whick was told they have nothing there. Then I had to drive out back in the mud where the trailer was in a snow bank. I had to hook the trailer up myself only to get it hooked up and when I walk to.the back of the trailer to check the lights the trailer door is open. The entire inside of the trailer is soaked. I asked if they had some moving blankes so I could dry the trailer out only to be told they did noy have any. Told me try another location and maybe they could help. So I had to drive 20min in the opposite direction to another location. They were helpful and swapped me trailers. But this cost me so much time and money in gas it's unreal. I am very disappointed. After this experience I will look for another company in the future.

Eric Terbush 
Rating:
2.0

Storage unit roof leaks. Office is not open as often as the hours are posted.

DAVE PEPPER  |  Overall Experience 
Rating:
5.0

Was nice to get in and out.

Tom Gillig 
Rating:
5.0

I had great experience very nice people there very helpful. Absolutely will recommend them and use again. Thank you.

Abdallah Misbah 
Rating:
1.0

No working security gate. No cameras. Damage done to my RV from mowers. Office manager claimed that they were not responsible for damage done to my RV from their mowers.

KENNETH CULLEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcy Hinds 
Rating:
5.0

Customer did not leave a comment.

Zhanna Gardin 
Rating:
4.0

Customer did not leave a comment.

jose vasquez 
Rating:
1.0

I drove my vehicle less than 20 miles and was erroneously charged over $250. I am seeking legal counsel and require a senior management representative to contact me at 810-835-6743 as soon as possible.

Jeffery Funk 
Rating:
5.0

The staff was incredibly helpful. We drove the uhaul trailer through a snowstorm which the trailer ended up being a frozen ice box. The trailer was stuck to our hitch and the managers of the location came out with boiling water to unfreeze it. They also hooked it up for us when we first picked up. Incredibly helpful and very nice!

Aaron Bagwell 
Rating:
4.0

Customer did not leave a comment.

Brandy Aaron 
Rating:
3.0

There should be somewhere in this review where the customer can provide feedback on the truck that was rented. This truck, TM 2377T, needs to have its headlights aimed.

James Davis 
Rating:
1.0

What a JOKE!!!!! This place isn’t a storage business. No one was there… For DAYS… No one was there!

Privacy Request  |  First Impressions 
Rating:
1.0

Dropped off after hours. The truck was clean and the packing blankets were folded. I called the number on my reservation, and was advised to put all of the blankets in the cab and lock it up, which I did. A couple of days later, I noticed that they charged me $25.

Christopher Nickel 
Rating:
5.0

Customer did not leave a comment.

Allison Laurie 
Rating:
4.0

Very pleased with the managers

Privacy Request  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terry Hammond 
Rating:
3.0

Seemed a little disorganized. Office could use some updating or organization. Staff was friendly enough. Gate is currently broken though which is a bummer

Privacy Request  |  First Impressions 
Rating:
5.0

I had paid cash when I rented the trailer and so I expected a cash refund when I dropped the trailer off here. They were friendly and efficient. I wasn't disappointed. I got my cash deposit returned promptly. The young lady in the office was friendly and efficient as was the young man in the back where I dropped the trailer off. Recommended.

Douglas Buck 
Rating:
5.0

Provide instructions on extending lease during check in, otherwise it was excellent customer service at the location!

DOMINICK HAUTAMAKI 
Rating:
4.0

Customer did not leave a comment.

Varney Elfering 
Rating:
1.0

It took two phone calls and an in-person visit to get them to finally check in the truck 48 hours after drop-off so I stopped getting notices about an overdue rental. The woman I talked to on the phone said both times that she didn't have any idea what I was talking about and would have the manager call me--never got any calls back.

Kerstin Lawrence 
Rating:
3.0

The office smelled like Pot.

Jason Lacy 
Rating:
4.0

Customer did not leave a comment.

John Meinken 
Rating:
2.0

Customer did not leave a comment.

Stacy Eedy 
Rating:
4.0

Customer did not leave a comment.

Wayne brubaker 
Rating:
3.0

Customer did not leave a comment.

David Robert 
Rating:
5.0

Customer did not leave a comment.

Brian Daniels 
Rating:
5.0

Easy start up. So far great experience.

Privacy Request  |  First Impressions 
Rating:
3.0

I pointed out that the fender was broke and he said he would contact the U-Haul service in that area to get it repaired.

Darren Murray 
Rating:
1.0

The gentleman helping us smelled like Marijuana and overcharged us $12 for the rental after telling us he would fix the issue. Completely terrible experience.

Michael Rose 
Rating:
5.0

Customer did not leave a comment.

SHIRLEY MATUSZEWSKI 
Rating:
5.0

Very helpful & clean location

Terry Wilson 
Rating:
5.0

Nothing, Deric is a great guy. Very smart, very easy going.

Ken Biggs 
Rating:
3.0

Lower the price

Kevin Gauthier 
Rating:
3.0

Customer did not leave a comment.

Steve Ridley 
Rating:
4.0

This was the first time ever using U-haul and everything went smoothly!! The whole process was easy and convenient!! We would definitely use them again!!

CAROL MITSDARFER 
Rating:
5.0

Customer did not leave a comment.

John Hornyak 
Rating:
3.0

Customer did not leave a comment.

CRAIG Panse 
Rating:
5.0

Great location, I'd recommend to anyone!

Derek Baillie 
Rating:
1.0

It's been 3 days since I returned the truck and haven't got my deposit back . Place been closed since Monday left few voicemails and nobody called back .

GEORGES YAMMINE 
Rating:
3.0

Did night drop off. No idea about location

James Higgs 
Rating:
5.0

Thank you Melinda and Basil for your professionalism, helpfulness and friendly nature.

LAUREL BURNS 
Rating:
3.0

Customer did not leave a comment.

SCOTT KENDRICK 
Rating:
3.0

Customer did not leave a comment.

Donna Locascio 
Rating:
1.0

No one answered door at office. Had to try to find them. Salesman was rude and unfriendly. A very unpleasant experience.

CAMILLA HEROD 
Rating:
5.0

Customer did not leave a comment.

KATHY BELL 
Rating:
2.0

Customer did not leave a comment.

MEGAN BURLINENAE 
Rating:
4.0

Customer did not leave a comment.

BARBARA MCNALLY 
Rating:
3.0

Customer did not leave a comment.

RYAN LETTER 
Rating:
3.0

Customer did not leave a comment.

IAN BAXSTER 
Rating:
1.0

The person in charge there was very rude and un helpful He would not let me drop the truck off at the location i wanted told me to pick one from these 4 locations i said i dont want want of them i needed a 24 hour drop off location would not look to see if one of them was He said pick one or i will pick one for you and he did was not a 24 hour drop off So when i left there i called u haul they were very friendly and helpful she changed my drop off over the phone Will use u haul again but never from 1101 elms rd flint michigan

Gregory Hedrick 
Rating:
3.0

Units are clean and area is not bad. Manager was okay.

Privacy Request  |  First Impressions 
Rating:
3.0

I would recommend this location but let the person know that the person who manages the storage facility is rather unpleasant at times. Needs to clean up his appearance.

WENDY STACY 
Rating:
5.0

Customer did not leave a comment.

Jonathan Sadler 
Rating:
1.0

The business has a resident apartment that is connected to office. Both days while on property office was not open at posted times. I am so glad we got insurance as we were a assessed for a light pushed in on top of truck. Because office was not open when got there we put keys in truck to take picture of mileage and gas level. Well accidently shut door and locked keys inside. So then had to wait for lock smith to come $50 later had keys so we could check truck in. 2 hours later. The person that owna this business should know office smells like marijuana. Never return to this location to rent again will go back to Miller Rd even though Elms Rd was closer to Flushing.

KAILEE VITO 
Rating:
5.0

Customer did not leave a comment.

Bonnie Duncan 
Rating:
5.0

Customer did not leave a comment.

PAUL STUMM 
Rating:
4.0

Office was dirty and smelled like marijuana

Privacy Request  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DENNIS SCANCELLA 
Rating:
4.0

Office could be neater but employee was very nice. When I tried to call them before my pickup I never got through.

Todd Ackerman 
Rating:
5.0

Awesome people to work with!!!!

Privacy Request  |  First Impressions 
Rating:
5.0

Excellent Service! This was the best experience I've ever had renting a U-Haul.

DEREK BAILLIE 
Rating:
5.0

Customer did not leave a comment.

marvin copenhaver 
Rating:
4.0

Customer did not leave a comment.

David Pierce 
Rating:
2.0

I reserved my U-Haul at a location in Bridgeport, Michigan, and was instead sent to Flint which was 30 miles out of my way (and extra miles in a U-Haul is not cheap). Additionally, they would not take a foreign driver's license even though it's A.) Valid in Michigan and B.) the driver had reserved and used a U-Haul with the foreign license on multiple previous occasions. We were lucky that the second person was also in need of the U-Haul and had a Michigan License, or else we would have driven 30 miles out of our way for nothing.

ASHLEY KRYSCYNSKI 
Rating:
2.0

I was extremely frustrated with the pick up experience. The employee there for the most part did his job, but the trailer was not the right one and i had to buy a $20 adapter for the electrical / lighting to work on my vehicle. As i put in the type of vehicle i had when i made the reservation, there is no reason i should be surprised by a $20 adapter charge at pick up. Uhaul knew my vehicle make, model and year and found a way to sneak in a $20 extra charge at the end but providing a very old trailer that didn't have the right electrical plug for a newer vehicle. I expect a $20 credit back to my account for this as this is misleading and a bad business practice.

MARK SPENDER 
Rating:
2.0

Call box was broken, no answer when help line was called, and no instructions on how to unhook the trailer from my car after hours. I finally got ahold of someone on the local number & when asked for assistance/instructions on how to release trailer, I was told to "YouTube it".

LINDSAY DUTCHER 
Rating:
2.0

A++ was friendly and helpful. Disappointed about info online for hrs and size of units. Thankful had extra day on truck. Suggest calling physical loc next time to confirm info from online resv.

Privacy Request  |  First Impressions 
Rating:
3.0

Make sure information on locations are accurate on your website. When I went to the storage place it was closed. Per your website and email has different hours. Sizes of storage units are inaccurately described online as well. Suggest calling physical locations to confirm online reservations and hours next time.

CARYN CRANE 
Rating:
1.0

Customer did not leave a comment.

KHALID ALGHOFAILI 
Rating:
4.0

Customer did not leave a comment.

Ryan Walling 
Rating:
1.0

When I arrived my appointment was for 10am and the place was still locked. I had to call to get the to open up so I could get my trailer that I paid for. Then one of the trailers ramps latch was broken so I had to tie it to the trailer before I left. After I gave the guy my deposit for the trailer to use when I return it back he was gone. So now I have to drive all the way back there to get my deposit back cause he wasn't there that day. No one checked my trailer in to say that it was OK which made me very uneasy cause someone could have just drove in and stole it and I would be liable.

TRAVIS CARPENTER 
Rating:
3.0

Customer did not leave a comment.

JAMES PIETRANGELO 
Rating:
4.0

did not have ball hitch that was ordered. had to go to another location to get one and come back. this caused a lost time for help to lode trailer,

ALBERT BERRENS 
Rating:
1.0

Run down shack for one, and blatantly lied about return gas level for two. I put the gas into the truck 60 seconds before dropping the truck off, but they stated I hadnt. Called up customer service, and was refunded the amount, but its the principle of the matter. Thier integrity matches their facilities....shoddy and predictable.

mark brock 
Rating:
5.0

every thing was great thank you.

JOSEPH SCHOLL 
Rating:
2.0

Computer system wouldn't work so it took forever to get checked in. The office was full of personal items like it was being used by the manager as a storage room.

LARRY CASLER 
Rating:
3.0

Customer did not leave a comment.

JAMES STEWART 
Rating:
4.0

Our truck was ready as promised and the check-in was quick and easy. Our storage unit was ready when we came back with our stuff. Gate worked good, so we have no complaints. Very good experience.

KEITH KERRIDGE  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Janice Dillon 
Rating:
1.0

I had reserved a 10 ft truck at a rate of 19.95 with this location. When I arrived, I was lied to by Derek several times in regard to my reservation. He told me I did not reserve with him but through the reservation line, I know for a fact I talked to him. I asked him if the phone number I had for his office was correct, he told me it was not. I then asked if it was not correct, why was his phone ringing. I had called while standing in front of him. He refused to give me the price I had been told because he did not have a 10ft truck. In my husbands line of work we rent trucks quite often. We usually avoid using Uhaul and opt for Penske or Ryder, when available. Unfortunately, this particular day and location they were not available. I am very unhappy about how this location does business.

JOY SERENA 
Rating:
5.0

Customer did not leave a comment.

Cary Twardowski 
Rating:
3.0

Please make the return criteria plain. I understood that the dollie needed to be return by close of business, not in exactly 48hrs, so we had to pay a late fee. This coupled with the Findlay office NOT having a dollie when the website allowed us to book a dollie from the Findlay site was very frustrating.

MARIE GOSNELL 
Rating:
4.0

Customer did not leave a comment.

Mike Boldt 
Rating:
4.0

Customer did not leave a comment.

cj koan 
Rating:
5.0

Customer did not leave a comment.

patricia schell 
Rating:
3.0

Customer did not leave a comment.

SUSAN SILVERTHORN 
Rating:
5.0

Customer did not leave a comment.

PAUL KORTHALS 
Rating:
3.0

The mileage given to make the move was insufficient. I managed to go 10 miles over the mileage limit provided. My route was as straight from Pickup, Load-up, Unload, Fuel and Drop-off as possible, yet I was 10 miles over...Really, that was unacceptable.

ROBERT DEVORE 
Rating:
4.0

Customer did not leave a comment.

Matthew Gosnell 
Rating:
1.0

When I moved my equipment from this facilitys storage unit, the only occupants with me was my boyfriend who was helping me move. After I returned the truck, The complany charged me over $67 for cleaning fees for dog urine. Its hard for a dog to urinate when theres no dog to begin with. Im seriously thinking about calling my local newspaper. $67 is a lot of money. I believe that My total origional bill was so cheep that they wanted to pin something else on me to increase it. Very poor service. Would not recomend.

KAMA MORGEN 
Rating:
3.0

Customer did not leave a comment.

ZACHARY MARTUCH 
Rating:
1.0

no one available - could see them in the office BUT they wouldn't come out to the gate - at one point they let a dog out and he came to the gate BUT - this has happened twice when returning trailers to this facility

Russell douglass 
Rating:
3.0

Customer did not leave a comment.

MARILYN FIGUEROA 
Rating:
2.0

I requested blankets with my order. As we were preparing the trailer, the blankets were not in the gentleman's hand, so I reminded him. I assumed that they were in the trailer, but upon arriving at the location for the move, discovered they were not. I called the location several times but no one answered (nor at the call center). Later in the day I was able to get through to the call center but the gentleman that I spoke to there told me that he couldn't help me and that I would have to resolve the issue when I returned the trailer. When I returned the trailer, the gentleman at the location was perplexed as to why the call center didn't get in touch with him. Nevertheless, I was reimbursed on my bill for the cost of the blankets, but not being able to contact anyone at the location OR at the call center for the majority of the day was immensely frustrating.

Andrew Robinson 
Rating:
1.0

Explain the contract fully. Be professional

Joseph Arnz 
Rating:
4.0

Customer did not leave a comment.

Susan Hudgens 
Rating:
1.0

Charged me for insurance I refused and won't call me back to fix the problem.

lanessa menifee 
Rating:
5.0

Always get great service here!

DEREK BAILLIE 
Rating:
4.0

Things went fine on the move in. No problems.

Privacy Request  |  First Impressions 
Rating:
4.0

Staff friendly, accommodating and very helpful. Storage bin clean and easily accessed. I would recommend this facility without reservation.

DAVID VORE 
Rating:
3.0

Lower price per mile or take away gas refill

maurico rembert 
Rating:
4.0

Customer did not leave a comment.

GERALD SCHLIEGER 
Rating:
5.0

The guys at A++ were very helpful and friendly. They made sure I was taken care of and really went the extra mile for me to make sure I was happy. Thanks guys!

DEREK BAILLIE 
Rating:
5.0

The service help was very friendly and helpful

MICHAEL WEBER 
Rating:
5.0

Customer did not leave a comment.

DENICA BROOKS 
Rating:
3.0

Customer did not leave a comment.

Darla Chinn 
No reviews have been submitted for this location.

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