They charged me for an extra day.
KRISTOPHER H
Customer Reviews for A Personal Maid
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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The uhaul rep is always very helpful.
BRIAN HGreat, helpful and friendly. Allowed me to wait inside for my ride to come and carried on a conversation with me while waiting
Janet CVery friendly staff, easy communication. Equipment was in great shape !
LARRY BTruck's blower for the HVAC worked for a very short time. This made the trip very cold.
JAN HThis location is always professional and polite. I will continue to come here for all of my U Haul needs.
MARK GProfessional Service! Thank You!
MATTHEW CGreat service! Clean, fast, friendly! Thanks. Will return!
SANDRA CCompletely satisfied
GRAHAM SEverything went smooth and professional
J JGreat service
JEFFREY BSuper location, and helpful staff. I would not hesitate to recommend and I will use them again.
JOHN PGreat U-Haul Dealership and really great customer service.
CHRISTOPHER RThe rental experience was seamless! Thank you Greg!!
TODD AMobil checkin was easy and self guided. It worked well for both pickup and drop off.
Chris SCustomer service great
GREGORY MVery courteous and very helpful
ANDREW BFast& friendly
JOHNNY JI MUST Say: This U-Haul is THE VERY BEST U-Haul I have EVER Used!!! SUPERIOR to ALL Others in EVERY WAY - especially compared to THE TERRIBLE, DISHONEST& DISGUSTINGLY EXPLOITATIVE Location near Deep Creek MD that I used back in April 2018!!! Sincerely
ANTON PNow I know to always use y'all's service because it's excellent
STEPHANIE FYou guys are awesome 👌 👏 👍
GLENN RStill waiting on a response as to why there was an additional fee charged to my account. I left a voicemail today but have not heard back.
DERRICK SPut better tires on the trailer.
DEAN SBetter directions to the rental office from the lot.
CLARENCE OWould recommend this location. The gentlemen was very friendly, efficient, and knew what he was doing to make it a very smooth transaction
WANDA PWe did not personally talk to anyone at this location but the drop-off was very easy and the area was neat and clean.
Gregg KTo add insult to an already bad experience. I was told to drop off the equipment at this location too but I was told it was the wrong location and I would be charged another day. An all-around bad experience!
Todd AThe process was quick and easy. I was out the door and on the road within about 5 to 10 minutes, which enabled me to get a good jumpstart on my project. The representative was friendly and helpful which made the return process equally as smooth.
Eric CCan't think if anything, nice experience.
MATT NVery satisfied
GRAHAM SKeep up the good work
JERRY BI was prompted by U-Haul system to drop here despite many uhauls closer. The day before I was direct away from here to another place. Went to other place which was essentially a car service lot full of cars and difficult to negotiate. Was told they were too full and could not accept trailer. Super nice people but very inconvenient. I had already driven 7 hours that day, dropped off items, and had another 5.5 hours to drive. They told me to go to A Personal Maid, the original destination. It was 5 miles away and was closed when I got there. No U-Haul contact numbers. Eventually signed on, called the one number in my info from U-Haul - both were in Frederick. They had to transfer to South Carolina. I ended up leaving trailer at APersonal Maid, unlocked and unattended. I was told this was acceptable. I won't be doing this again. Have rented from U-Haul 15-20 times in the past. I won't be doing this again.
Robin DThe lady that waited on me was very professional and took good care of my needs Highly recommend this location. Thank you ! Michael
MICHAEL SVery helpful for my drop off.
Steve WPeople were very pleasant and easy to deal with.
DAVID WThe best ever...
RANDY BDropped off after hours.
Jennifer RNothing, keep doing what you do
STEVEN LThe young lady running the show was absolutely AWESOME!
GEORGE LVery friendly/helpful
MILTON CConvenient place to drop-off your equipment. Great staff.
Steve WEverything was great!
Gina MThe Gentleman was very nice and did a fine job explaining the vehicles details.
CHRIS LThere was no one at the final destination to accept the keys and contract. I had to use a drop off box.
William EDrop off was a little less clear. App closed without sending confirmation. For some reason, I was shown all VA drop off sites but there was a DC site 2 blocks from my destination
John CThe business is only open four hours a day
Aarom CJust pay attention that they close at 2 o'clock on Sundays. We got there at 3 and they charged us for an extra day.
Bobby B