Customer Reviews for A Best Self Storage of Illinois LLC
(U-Haul Neighborhood Dealer)

230 reviews

2333 Wisconsin Ave   Downers Grove, IL 60515

(630) 395-7758

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: 8 am–12 pm

Services at this Location:

Contact Us

(630) 395-7758

2333 Wisconsin Ave
Downers Grove, IL 60515

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: 8 am–12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The main woman at the downers grove location is really nice. Ask all good questions if I need a dolly and was the best move.

Jared Guimond 
Rating:
5.0

Customer did not leave a comment.

Edward Serritella 
Rating:
5.0

Customer did not leave a comment.

Xinlin Li 
Rating:
5.0

Very nice customer service

BYRON VERNON 
Rating:
5.0

Easy pickup and drop off, truck was great shape and customer service was wonderful!

Jonathon Basinger 
Rating:
1.0

Customer did not leave a comment.

Asim Zafar 
Rating:
1.0

The app did not work correctly to pick up or drop off the truck. The process is more complicated than it should be: rather than waiting to get to the location to check in on an app that doesn’t work the code and pick up instructions should be given before. The location should have some lights at night and have a better lock box and locks

Connor Livingston 
Rating:
1.0

Customer did not leave a comment.

Jorge Hernandez 
Rating:
5.0

Best customer service from a uhaul location ever

DOMINICK ARTURI 
Rating:
5.0

Make sure the photo upload feature works to check in & out!

Susan Peiffer 
Rating:
5.0

Great thorough customer service. Very quick to respond on Sundays even when they're closed.

Byung Wook Lee 
Rating:
4.0

Customer did not leave a comment.

Fiona OConnell 
Rating:
2.0

Equipment and location were great. The U-Haul 24/7 app process was not great. If you have an out-of-state license you need to submit additional information to rent the truck. This is not mentioned on the online guides or YouTube videos. It took an extra 30 minutes to gather and review the additional identification required. Next time, it'd be nice if U-Haul gave us a heads up that this additional info is required for out-of-state renters. Thanks

Steven Farquhar 
Rating:
5.0

Customer did not leave a comment.

Juan Serna 
Rating:
1.0

Customer did not leave a comment.

MALIK CONNER 
Rating:
3.0

Customer did not leave a comment.

Marlon Matias 
Rating:
5.0

Friendly communication.

latosha Grant 
Rating:
5.0

They were very responsive to calls and texts. They helped us to check-in in the office rather than on-line as that was our preference. Friendly. Quick

debra good 
Rating:
5.0

Customer did not leave a comment.

LORI LORI 
Rating:
5.0

I was unhappy with my app experience as there was an error when I both tried to check in and return my equipment. However, the number provided for this location was very helpful. The rep in charge of this location was able to help me so well when the app wasn’t working. Great customer service experience! I will recommend this location to my friends.

Jack Flynn 
Rating:
5.0

Customer did not leave a comment.

Brett Mignin 
Rating:
5.0

Nothing needs improvement! The woman that took care of me was super nice and helpful

NANCY COOK 
Rating:
4.0

Customer did not leave a comment.

Cheryl Van Houghton 
Rating:
3.0

U-Haiul app did not work for pick up or drop off, so had to call for both

DAVID DONOFRIO 
Rating:
5.0

Nothing The service was excellent and Katherine our rep was excellent!

MIKE CULLOTTA 
Rating:
5.0

Customer did not leave a comment.

Donald Lewis 
Rating:
5.0

Customer did not leave a comment.

Patrick Palmer 
Rating:
2.0

The "online pickup" feature using a mobile device is either completely broken or is so poorly implemented that it might as well be completely broken. Add perpetually late employees on top of it - according to non-uhaul employees in the shared office space - and it's a recipe for disaster. I was 1 hour and 20 minutes late getting my uhaul because of both. To anyone in need of a moving truck, look elsewhere.

James Caplice 
Rating:
5.0

Customer did not leave a comment.

KEVIN DAILL 
Rating:
3.0

Customer did not leave a comment.

Robert Scesniak 
Rating:
2.0

The lock boxes are tricky, wasted 10min trying to get this open each time. Better lighting in the parking lot.

Stephanie Whittaker 
Rating:
3.0

Dropped off the truck when facility was closed.

John Zeman 
Rating:
1.0

Was told to go to another place and when I got to that place I was told I had to go to yet another place to return my truck. This final place had no customer service on site and overall it was a frustrating experience. Ended up being charged for additional mileage because I had to go to several other places other than the one listed on my contract. Will never use U-Haul again if it can be helped

JERREN GRIMES 
Rating:
3.0

The parking lot is not striped well and there really wasn't a clear marked spot to park the truck. I ended up parking amongst some trailers and hoping that this was correct.

Matthew Landstrom 
Rating:
3.0

I had to drop off the truck at night. There is not much lighting and there is no direction on where you should put the truck. I wouldn’t go there at night again.

Maggie Wilhelm 
Rating:
5.0

Customer did not leave a comment.

Frances Caputo 
Rating:
4.0

- Had to past my pickup time since previous user was late returning, also had to sweep out their dirt myself - Fuel estimate chart on rental form understated amount of fuel needed to get back to starting fuel level

Terence Moeller 
Rating:
5.0

I stopped here for last minute truck rental. The customer service is very attentive to details, I definitely recommend this location to everyone. Thank you!

JUAN TREJO RODRIGUEZ 
Rating:
1.0

Customer did not leave a comment.

Courtney Rich 
Rating:
4.0

Customer did not leave a comment.

John Tierney 
Rating:
5.0

Customer did not leave a comment.

PARAHAT AKMYRADON 
Rating:
3.0

The truck was returned with more gas than when we received it. Yet, we were charged over $60.00 to refill it. I have reached out to the owner and she is willing to check into it today, but it will come down to my word and she is the owner. I have to either bring gas over to her or accept the $60.00 fuel charge. You have taken what was an extremely positive experience and made it just a typical way to get more money from someone.

MICHELLE SHEPERD 
Rating:
3.0

Customer did not leave a comment.

Paul Bellissimo 
Rating:
3.0

Customer did not leave a comment.

MARRY MARY FIELDS 
Rating:
5.0

Katherine was a pleasure to work with and extremely accommodating. The 10’ x 10’ rental was in great condition and so clean. Also helps that it was obviously a well-maintained vehicle as it rode beautifully on the highway. Thank you for the A+ customer service. Highly recommend this easily accessible location.

Zaucha Glemar 
Rating:
1.0

Kathren, the woman who helped us at the Downers Grove, IL location was a terrible communicator and very rude and a poor worker.

LAUREN SMITH 
Rating:
3.0

Customer did not leave a comment.

Stephen Kerley 
Rating:
5.0

Very healthful and great service!!

MING ZHAO 
Rating:
3.0

I had to disconnect the heavy tow dolly myself , push it 600ft away between 2 trailers .. the lady would not be able to lift it ..

Alejandro Cortez 
Rating:
5.0

Customer did not leave a comment.

Robert Welter 
Rating:
2.0

Battery went out in the truck had to find cables to jump it had to pay my workers even when the truck was not running so I lost money . No one is willing to give me some money back.

Tiffany White 
Rating:
3.0

Customer did not leave a comment.

Joshua Valliere 
Rating:
2.0

Customer did not leave a comment.

Ron Lindflott 
Rating:
5.0

Customer did not leave a comment.

Jeanne Heiden 
Rating:
5.0

I had to move some heavy furniture but I needed help with the lifting and carrying. Mr Alan Gao, who runs the U-Haul location where I got the truck, “went above and beyond” what I expected, finding an equally great moving assistance company. He was great.

Joe Krause 
Rating:
5.0

Customer did not leave a comment.

PATRICK GADEN 
Rating:
1.0

Lockbox was frozen and had to drive to a second location, it was 20 degrees out and I was asked to shake it and I might’ve hurt my back doing so, not counting I almost got froze Vite on my fingers. Second location had the wrong key in the lockbox but was given a second code over the phone. I was on a very tight schedule and have to pay my employees overtime because it took me over an hour to get a truck when the service is supposed to be guaranteed. Overall a bad, dangerous and upsetting experience

ALAN CISNEROS PADILLA 
Rating:
5.0

I am being charged for tollways but I already paid them online can somebody help me please

JUAN CAJIGAS 
Rating:
1.0

If i could give negative stars, I would. I was told the truck I ordered wasn't available despite the truck sitting sitting in the parking lot at Fire Towing in Downers Grove, Illinois. Guy behind the window told me it was never checked in so therefore he couldn't check it out to me - cool, not really my problem but i didnt have time to argue I was closing on a new home. Pure incompetence though. Ended up being 45 mins late to my closing. After the closing I went to the other location that they said had the same size truck, thought the day was looking up lol. Load N Go Movers LLC, the movers that I ordered through uhaul , were not on time. I called, he said they were running late. Two hours later, no movers. I call, text, call some more - nothing. Voicemail was full too. All that could go wrong, went wrong. Felt like I was back on active duty PCS'ing with DLA - only difference is that DLA eventually came through and moved me.

James Lynch 
Rating:
4.0

Customer did not leave a comment.

Daniel Lyons 
Rating:
1.0

People working there were not helpful. Texted me after 11pm one night. Promised to send me tutorials, which they didn’t do. When I asked for help with things, the people there would give vague answers. It’s rude, and they are lazy for not wanting to help customers, and just telling the customers to do everything themselves, and not explaining anything. The website that they kept telling me to use would not work, and they kept telling me to just use the website properly. I’ve moved several times, and know basic uses on websites and how to navigate them (as well as being a programmer for many years.) I’m not “doing something wrong” when the website does not load anything properly. I had to wait a long time to get the keys due to the staff not wanting to do anything to help get anything into the system. The people at this place are awful. The outside of the building is so decrepit, it looked abandoned. I didn’t even feel safe being there. Don’t go to this place. Find ANYwhere else.

Chloe Pugh 
Rating:
3.0

Better rely information

RAVEN THOMPSON 
Rating:
4.0

Nothing. Katherine was wonderful and very helpful with the check in and out process.

Kathereen Ellis 
Rating:
4.0

The truck was satisfactory but I believe I was charged an additional 20 dollars over what I should be charged because you're Uhaul app and the site designed to enable check-in and check-out did not work properly. At both check-in and at check-out the software froze up midway through the process and zipped me to the end of the session locking me out from uploading pictures and info intended to secure the condition of the truck at check-in and check-out. So, Katherine had to finish my check-in the morning after I returned the truck. The app hadn't recognized that I had returned the truck even though it did provide me with the code to return the keys. I would recommend y'all to a friend with a caveot that the app and website might not work for self check-in and check-out. All your personnel were very pleasant.

Jon Graves 
Rating:
5.0

Customer did not leave a comment.

Ireneusz Witek 
Rating:
3.0

Received a truck that had not been cleaned from the prior rental, had a quarter tank of gas and was mechanically in poor shape. Returned it at the same fuel level and still got charged an extra $11.

Kevin Baker 
Rating:
4.0

Have an office people can go into instead of all online makes it more difficult to return equipment

darrin patton 
Rating:
5.0

Very easy pickup and dropoff process. Recommended!

Richard Demski 
Rating:
5.0

Customer did not leave a comment.

Brett Borchardt 
Rating:
5.0

Katherine was unusually kind! I love her good nature ! I'll use their truck & the storage again !

SOO KYUNG PARK 
Rating:
5.0

Customer did not leave a comment.

Robin Freemon 
Rating:
4.0

Wash the truck

MICHAEL GAMBILL 
Rating:
3.0

It took time to get used to the app where I had to call custom support. When I asked for a dolly, I paid for it, said there was one available, and there definitely was not one available. They did pay my money back. Luckily my father had a spare one

Bo Beniac 
Rating:
5.0

I'd definitely recommend downloading the UHAUL app makes the whole process a lot smoother and easier. Excellent service from this location even late on a Saturday they continued working making sure my rental went according to plan. 10/10.

Brock Douthitt 
Rating:
1.0

Customer did not leave a comment.

MONIQUE HARRIS 
Rating:
1.0

Customer did not leave a comment.

MICHAEL ANDREW MARTIN 
Rating:
5.0

Customer did not leave a comment.

ANTHONY LIPE 
Rating:
5.0

Customer did not leave a comment.

Marilyn Butler 
Rating:
1.0

Instructions for contactless pick up was not clear. Had to call back and forth to get the code. Bad experience

Sandy Chen 
Rating:
5.0

Truck was waiting for me when I arrive and everything went smoothly

Walter Noonan 
Rating:
5.0

Nothing against this site, but I wasted an hour trying to do the check in by phone Nothing but frustration. Even the customer service rep at the phone number posted couldn't help Finally a face to face person quickly got me into truck. Not good

VELINDA SIMPSON 
Rating:
4.0

I was charged for a dolly that was not included with the rental and have sought a refund but have not yet received it.

Mike Walsh 
Rating:
5.0

Customer did not leave a comment.

Jeffery Carpenter 
Rating:
1.0

Hire new people that know what they’re doing and don’t laugh at my girlfriend. Such disrespect. Your employees give me the vibe that they are bottom of the barrel and will end up nowhere in life but prison or another uhaul location. Absolutely horrible

Joseph Wesbrook 
Rating:
5.0

Customer did not leave a comment.

JARVIS SHELL 
Rating:
4.0

Truck clean, services go through smoothly, Staffs friendly

Loi Tran 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE STURLIS 
Rating:
5.0

Customer did not leave a comment.

elyse dickinson 
Rating:
2.0

Take a customer care approach

JOHN CORNETT 
Rating:
5.0

Customer did not leave a comment.

Rick Hansen 
Rating:
5.0

Customer did not leave a comment.

Nathan Palm 
Rating:
5.0

The lady in the office was very helpful

EMMA BUENO 
Rating:
5.0

Made moving less stressful and costly.

John Lucas 
Rating:
2.0

I purchased a dolly and padding which both was not found.

Thomas Elapumkal 
Rating:
3.0

The location was absolutely fine. What was not, was my set up in order to rent the truck. I had to sit for 30 minutes on hold until I could get a hold of someone in customer service. I arrived earlier, but it was still cutting into my rental time. I needed to get in contact with someone because my set up wasn't completed correctly on the U-Haul side. The woman I spoke with mentioned it was something as simple as clicking a button. I will never be using a remote location again because I do not trust set up will be completed and given demand, there could be a long hold line. I wouldn't be opposed to switching to a home depot or lowes as they have more locations.

Jennifer Baran 
Rating:
5.0

No complaints, service was excellent

Joe Voss 
Rating:
5.0

Customer did not leave a comment.

Paul Horvath 
Rating:
1.0

They were closed when we got there at the reservation pick up time, 10 am. They just handed our driver the keys with no paperwork. They were closed at 3:30 in the afternoon when we dropped it off. There was no way to drop the van off without a contract number, I spend 45 minutes on the phone trying to drop it off. Terrible experience

Todd Bruhl 
Rating:
4.0

Very nice workers, pleasant to do business with!

John Hoffman 
Rating:
4.0

Customer did not leave a comment.

Catherine Heggaton 
No reviews have been submitted for this location.

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