Nothing. Katherine was wonderful and very helpful with the check in and out process.
Kathereen E.
Customer Reviews for A Best Self Storage of Illinois LLC
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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The truck was satisfactory but I believe I was charged an additional 20 dollars over what I should be charged because you're Uhaul app and the site designed to enable check-in and check-out did not work properly. At both check-in and at check-out the software froze up midway through the process and zipped me to the end of the session locking me out from uploading pictures and info intended to secure the condition of the truck at check-in and check-out. So, Katherine had to finish my check-in the morning after I returned the truck. The app hadn't recognized that I had returned the truck even though it did provide me with the code to return the keys. I would recommend y'all to a friend with a caveot that the app and website might not work for self check-in and check-out. All your personnel were very pleasant.
Jon G.Received a truck that had not been cleaned from the prior rental, had a quarter tank of gas and was mechanically in poor shape. Returned it at the same fuel level and still got charged an extra $11.
Kevin B.Have an office people can go into instead of all online makes it more difficult to return equipment
darrin P.Very easy pickup and dropoff process. Recommended!
Richard D.Katherine was unusually kind! I love her good nature ! I'll use their truck & the storage again !
SOO KYUNG P.Wash the truck
MICHAEL G.It took time to get used to the app where I had to call custom support. When I asked for a dolly, I paid for it, said there was one available, and there definitely was not one available. They did pay my money back. Luckily my father had a spare one
Bo B.I'd definitely recommend downloading the UHAUL app makes the whole process a lot smoother and easier. Excellent service from this location even late on a Saturday they continued working making sure my rental went according to plan. 10/10.
Brock D.Instructions for contactless pick up was not clear. Had to call back and forth to get the code. Bad experience
Sandy C.Truck was waiting for me when I arrive and everything went smoothly
Walter N.Nothing against this site, but I wasted an hour trying to do the check in by phone Nothing but frustration. Even the customer service rep at the phone number posted couldn't help Finally a face to face person quickly got me into truck. Not good
VELINDA S.I was charged for a dolly that was not included with the rental and have sought a refund but have not yet received it.
Mike W.Hire new people that know what they're doing and don't laugh at my girlfriend. Such disrespect. Your employees give me the vibe that they are bottom of the barrel and will end up nowhere in life but prison or another uhaul location. Absolutely horrible
Joseph W.Truck clean, services go through smoothly, Staffs friendly
Loi T.Take a customer care approach
JOHN C.Made moving less stressful and costly.
John L.I purchased a dolly and padding which both was not found.
Thomas E.The location was absolutely fine. What was not, was my set up in order to rent the truck. I had to sit for 30 minutes on hold until I could get a hold of someone in customer service. I arrived earlier, but it was still cutting into my rental time. I needed to get in contact with someone because my set up wasn't completed correctly on the U-Haul side. The woman I spoke with mentioned it was something as simple as clicking a button. I will never be using a remote location again because I do not trust set up will be completed and given demand, there could be a long hold line. I wouldn't be opposed to switching to a home depot or lowes as they have more locations.
Jennifer B.No complaints, service was excellent
Joe V.They were closed when we got there at the reservation pick up time, 10 am. They just handed our driver the keys with no paperwork. They were closed at 3:30 in the afternoon when we dropped it off. There was no way to drop the van off without a contract number, I spend 45 minutes on the phone trying to drop it off. Terrible experience
Todd B.Very nice workers, pleasant to do business with!
John H.They could have been a little more informative about the process, but i will be using them again next week.
Jennifer A.This was a flawless rental. Thanks.
kevin F.Great experience and they were so very accommodating.
Riccardo G.Used the cell phone procedure and didn't see your service personnel. All went well and convenient. Thank.
Rex M.Nothing renting and returning very easy will rent from them again. Location was close called in the morning when they opened and picked up van at 10am same day. Very friendly.
Penny E.Best rental experience I have had in years.
Stephen G.The woman who checked me in for return was very friendly and helpful.
debra M.Everything was good except they charged me $7.50 for a total of driving it only eight miles and I put in $4 dollars of gas.So actually I brought it back with more gas than when I picked it up!!!So Im putting in a above rating otherwise I would give it a higher.
Bill F.My reservation was changed and the truck was not loaded with the equipment I reserved. I was made aware of the location change, but I was not told that I would not get the equipment I requested.
Henry J.Danette, the woman who took care of us was tremondous!!! She was helpful and patient with our questions and concerns. She is an asset to your company!!! She made our experience wonderful!
Mary C.Worse experience ever. My fault for not taking a picture of my mileage use before and after but I truly believe I was billed AT LEAST an extra 40 miles. I will never use U-Haul ever again.
Ashley T.I have booked a rental in my area which was Bloomingdale IL, but instead uhaul gave me a pickup location which was almost 13 miles away from my location. I ended paying extra money for the miles i put on the truck in order to pick up and drop off rental from uhaul location.
hyder F.Marking where to park a truck would be most helpful. Not identifying herself and she come over to tell me to move the truck, because its not their spot.
KIM D.Your pick up locations should be open past 5 pm.
Taurin L.Good lord this location is terrible. I walked in and the woman running the lobby is on her personal phone with a call. The guy doing most of the hard labor outside came in twice to do her work for her. She was slow and copped an attitude with the people who called in on the business phone. Terrible. So terrible. Never again will I use U-Haul because of this location.
Jessen S.The rental process was quick, easy and straightforward. Returning was a breeze too. The folks working there were pleasant and friendly, however the office interior could use some freshening up and improved exterior Uhaul signage for ease in finding the office location.
Amy W.I received no indication that my truck was to be picked up at a different location . They didn't have a 15 footer at the requested location and the one I went to so I had to manage with a 10 footer. Made for multiple trips.. huge pain. Contact your customers with a text, call, or email to let them know where specifically to pick up their truck!
Ethan L.The online process is a little cumbersome to figure out, but probably gets easier over time. The lighting was very poor for dropping off a truck at night. I did not feel safe.
Jen H.The lights did not work on the truck, only the high beams would turn on.
John S.Clean your trucks. This is not the only time or location that I got in the vehicle and it was dirty to the point I didn't want to touch anything. Even the back wasn't swept regardless of the 25 dollar fee sign.
CRAIG V.Not happy with being charged 40.00 for a full day being an hour late with the truck. Especially with what I dealt with on pick up.
Bradley H.Very nice people. Very easy process. Would definitely recommend and use again.
Kathryn M.Absolutely the worst rental truck I have ever experienced. 114,000 miles. This truck was UNSAFE and needs to be taken out of service. On the highway any speed above 45 sent the truck into a rattle and shake that jarred the bones. The truck floated all over the road. The breaks squealed and the truck was dirty. In addition the latch got jammed when in the up position and took over an hour to fix. The worst rental experience ever. Needless to say I will not be using your company again.
Stanley G.This location did not have a credit card swiper & therefore had technical difficulties processing our transaction via U-Haul. It was a long wait while Dinette processed our transaction.
KYLE B.Staff was great. I'll be back
Chris U.The cab area could have been cleaner but it was ok. The stirage area was good.
Thomas P.It took 35 minutes to check out for paperwork. Computer could not accept credit card. Customer's time is worth something more than waiting for paperwork. This should be like going through grocery checkout line since reserved the truck a month ago.
TOM W.Great experience, would definitely rent from this location again!
Karen Z.It would be nice to know the cost for excess mileage prior to making the reservation.
Ronald C.This was not my preferred location chosen as I had limitations to later evening hours to pick up the vehicle for the move. I was disappointed that I was not notified until the day prior that I would not be able to pick up the truck as requested on Tuesday evening. I also chose a location that I could walk to as I am a single person. And the alternate location was a 15 minute drive away. Not ideal as I had to make alternate arrangements last minute to get the vehicle and a ride to it. Very inconvenient since I then also had to delay my hired moving help at the last minute then too since I couldn't get the truck until the next morning! The vehicle was fine, reasonably clean. The furniture pads that I rented (7 dozen of them) were mostly wet! 2 dozen of them were not usable as they were also moldy and several looked like someone had thrown up on them. Very disappointing since I was on a tight schedule to get things done and already delayed because of the change in pick up location and time (moved from Tuesday evening to Wednesday morning). Seems the convenience was to the UHaul company and not the customer. A comment for UHaul website....... I rented a 20' Truck which is described as being able to hold a 2-3 bedroom home worth of stuff. I had a 700 sq ft apartment with no appliances (a 1 bedroom). It did NOT all fit into the truck. My apartment was not full and had an average amount of furniture in it. Extremely stressful on packing day. And I had professional movers packing the truck for me and it was packed SOLID to the very top and sides. Every available space in it was tightly used. Also, you should make it very clear on your website that your trucks are NOT waterproof and only water resistant. A lot of my heirloom, solid wood furniture got wet (even though packed really well in blankets and shrink wrap from top to bottom) during the cross country trip due to rain that we got hit with on the drive through the mountains.
Karen B.