THE guys were so nice and polite
PAUL M.
Customer Reviews for A & B Auto Repair
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Have the truck in the right place as per the reservation, I had to drive 40miles to this location, original location was Alico rd in Fort Myers.
Khaled A.Location is awkwardly located, right on the Highway. No space to fully pull in.
Juan P.Waited for almost an hour for the person who does the uhaul and he never did show up. His guy Dean said that he would give it to us for half off but that never did happen.
George S.Nothing. I have rented from this locale a few times before . Great service.
Gabriel O.The whole transaction was great. Filled out my paperwork online and the equipment was ready when I got there. Business owner was polite, knowledgeable and helped me hook everything up. Overall great experience.
Carl M.All was good
Anthony R.Location is in very dated and cluttered secondary business. The owner was very accommodating and the only positive of the transaction
David P.Gracias
Russell F.The owner was super friendly making sure my car was in a safe place too while I was moving. Very easy return as well. I would recommend and rent from again for sure if needed.
Danna C.A & B Auto Repair was very professional and very nice. I will recommend his business to everybody. The owner of the shop guided us and was very kind and helpful. We were very satisfied with the rental.
John G.Easy, convenient and local
Rodrigo R.Waited 45 minutes because they were working on a customers car . The area to hookup the trailer was very congested and hard to exit because there were so many cars on each side of the exit . Very poor setup for rentals
Kenneth S.Have trailer ready and clean when customer picks it up. He had advance notice I would be there at 8am but didn't show up until 8:15 after I called his number twice. His home is next door to the office!!!
Larry L.They were awesome! They worked with us to increase the time we had the truck with no issues. Transactions went smoothly.
Alexander G.Allow hitch rental vs buying
Samuel T.The agent in charge was very professional. Would definitely use this location again.
KEVIN S.Literally the most unprofessional rental location I have had to deal with. They were late showing up. They didn't clean the truck prior. Less than a half tank. Tried to mark damage with him and he didn't have time. Made us behind schedule quite a bit and we made reservations for one location but we had to go 20 extra miles to pick up a truck then another 15 to get a trailer even though my reservations were made way prior. Not happy and will speak to a district office and will further leave bad reviews from our experience.
Curtis S.The place was closed, but I was able to just back the truck in, do the return online and drop the keys. That was the reason for my score. They were closed and I didn't speak to anyone.
john B.Very dirty Cars all over the place muddy dog poop etc. poor service
CHRISTOPHER P.Operator very friendly and helpful…
WILLIAM W.Location should be able to access easily..
LEROY S.dropped off on Monday but the contract was not closed until Wednesday.
Steven P.This location was fine, but we were booked again for Crosstown movers. My wife arrived at 11:55 am and nobody was there. They were supposed to close at 12. She then had to scramble to find another location and make a new booking. Also, online, the uhaul reps were unable to take off the $5 charge or process my $10 certificate. Not end of the world for $15, but we already had trouble the week before and the problems kept occurring.
Lauren W.Friendly excellent customer service.
JACK W.Excellent customer service
ERIN D.Very friendly people to do business with.
Tim C.All is good
DANNY B.Easy transition
STANLEY C.Paul was very accommodating show me how the all the equipment worked very professional. I must say it was the best experience I've had when it comes to friendliness an all-around good service I will be back thank you U-Haul
HERBERT B.Nothing really, the staff were very helpful, checked me in quickly and took me right to the trailer I was renting. It was a very good experience.
THOMAS W.This location serves as an auto shop and a uhaul dealer. The location is crowded and lacks space to pull large uhaul trucks and trailers. That said the staff is friendly and helpful.
Dustin S.I think it would be best to have the truck at the location they were told about in the beginning of the agreement. I had to drive in the opposite direction for my truck & it was an inconvenience.
TAWNYA M.Nothing all went well
William A.Make sure tow dolly has been inspected and is actually acceptable for towing. It came undone on one side after only two hours of travel. Was extremely old and rusted. Very poor condition. I wish I could upload a picture.
ASHLEY H.Everyone was super nice that worked here. I would definitely rent from them again!
Allison W.Paul was over-the-top helpful in getting our rental ready on time. Very knowledgeable and left no question unanswered. I have never had better service at any UHAUL location.
CHARLESR W.Very kind staff, efficient but personable.
ANGEL L.Thank you for the service and the truck I will be renting from you again very soon like next month for I am moving
CRISTA W.I can't say the unit was dirty but a little thing was the windshield was really dirty from sitting there. When the sun hit it was pretty bad. My biggest gripe is I ordered well I advance a 10' truck. Then the day before Pickup I get a call that there is no 10' available but I get a free upgrade to a 15' truck. Well I didn't want a 15' for a trip from FL to NY. I'm sure I spent considerable more $ in gas because of the size difference plus I was a bit uncomfortable driving the larger vehicle. What's the point of a reservation if you're going to change it last minute when I'm stuck to take what your offering with no price advantage back to me but more expense. Doesn't seem fair to me.
Robert S.Big hugs go to both guys! Very helpful considering I am an older woman and was doing a long distance trip practically by myself! Everything worked out great including the towing of my own personal car. Thanks so much!!!
LAURA G.We used the uhaul to bring furniture to a Uhaul facility and why were we given a drop off 25 miles north of there? that's 50 miles out of our way when we could have dropped of at that facility? Not happy!!!!!
Anthony S.I need someone to call me I asked before to have someone call - Tim did call and leave message but never was able to speak to him. he said we was going to call me back but did not call me today 239-384-4985 - Tom Trovato we have some serious issues with Uhaul and the horrible service we are a wedding and special event busiiness and spend thousands of $$ every year and when we make a reservation I expect you to have a vehicle for us. no other options are available.
geico G.online rental process started well. I downloaded the app and was told that I would be doing the pickup process on my phone. When I got to the location my phone camera(Iphone) would not take a picture, just a black screen. Checked settings and tested camera, worked fine but not in app. had to wait for the business to open t pick up truck. Truck was very muddy outside.
KENNETH T.Bad location no room to pull a 20 ft. Uhale in
Daniel S.Thank you for your service.
Jeremiah C.Their service was great, but it is very congested as it is an auto repair shop too.
CHARLES H.If they were in bad need of truck or trailer.
tersa T.I hurt my foot so I didn't turn in the vehicle
Daniel B.Locations all seem to have trouble with the Uhaul computer system. I have rented a few times in the past year and each time the locations seem to have problems. This time when I returned the truck I was told the system was down. My receipt shows a return at 2:30 ca the actual time of 12:30. In this case it didn't matter, but it could have. Too time consuming.
Daniel S.I'd use this UHaul location if a need arises.
Mark V.Tried to turn truck in North Port but dealer was eating lunch and did not want to deal with it.
James C.This location was an Auto repair shop, and had several cars parked around, being worked on, that made it look very uninviting That and all the U-Haul trucks, made it hard to find a parking place. I would prefer a location, that did nothing but U-Haul business.
Dave D.I have been renting U-Haul products for over 40 years. This location is one of the best I have ever encountered. Whether it is the owner taking care of the client or his son, professionalism has always been displayed. I drive by 3 other U-haul locations to patronize A & B Auto. U-Haul needs more locations like this! I will continue to use this location. Keep up the good work!
Stephen F.The location I picked for pickup contacted me the afternoon before pickup to tell me I would now have to travel 20 miles off my route to pick up at a location that I had never been to before, so now my estimated rout was increased by 40 miles. The truck we rented felt like a death trap on wheels. We couldnt drive over 60 mph without the whole vehicle shaking to the point it felt like it was going to fall apart. I also purchased moving pads for an additional $10, to which I never received. I had tried contacting UHAUL multiple times about the product I never received, and to no avail, no changes to the amount paid. All in all I was greatly disappointed and displeased. I wont be going through this company for my moving needs again. Bad experience.
Madison S.