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Saket C
Customer Reviews for A American Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Counter person was very helpful and let me know everything I needed.
JOE WThe guy on merker in Irving Tx was very professional kind and knowledgeable and durning a stressful time moving he made sure the transition was stress free thank you ken you’re Awesome!!! Would recommend anyone to this location.
DOROTHY KGood customer Service Skills. Manager was clear and courteous. Truck was clean and ready when I got there.
GLEN GWell, Mr. Kenneth has done it again. Simply Outstanding Professionalism and Service. I'll be back... G.G.
GLEN GGreat customer service
DEREC MRude. He threw my phone and called the laws because I was upset cause he threw my phone. He needs to be FIRED.
paire dNothing. Everything was perfect. Exceeded my high expectations. Great experience here. I will be back.
GLEN GI recently had the pleasure of renting a U-Haul from the location at American Self Storage on Metker St in Irving, TX, and I must say, I was thoroughly impressed with the service I received. From the moment I walked in, I was greeted with a warm welcome and a genuine willingness to assist me with my rental needs. The member at the counter was incredibly knowledgeable and took the time to answer all of my questions, ensuring that I had everything I needed for a smooth rental experience. The rental process itself was quick and efficient, with the staff guiding me through each step with ease. The vehicle I rented was clean, well-maintained, and ready to go when I arrived. I felt confident in its reliability for my day's use. What truly stood out to me was the level of professionalism and friendliness exhibited all the time. They went above and beyond to make sure I was satisfied with my rental, and their dedication to customer service did not go unnoticed. Overall, my experience with U-Haul at American Self Storage exceeded my expectations. I highly recommend this location to anyone in need of reliable moving or storage solutions. Thank you to the fantastic team for making my rental experience a positive one. Keep up the excellent work!
vishnu vI had booked uhaul at a location that was convenient to me and as mentioned on the website while booking, it was guaranteed for the specific date & time. However, while I arrived at the location to get the truck, it was not available there and I was asked to go to another uhaul location more than 10 miles away to get the truck. I lost a lot of time and it caused a lot of inconvenience that day as the move took way longer than I had planned for. Also, I had to pay for long distance charges since my original pickup location was just within 2 miles from my home. I did not expect such a bad experience from uhaul. Give I did not get a 50 USD refund for unavailability of the truck at the original booking location as was promised during booking.
RAJATENDU CThe agent made it a smooth process.
Ericka BThis is the best Uhaul location. I've been using it for years, and in a world where so many retail locations have slow and poor customer service, here things are like back in the good old days. And it's so fast and efficient. I think I was driving away in my rental truck within 4 minutes of arriving.
Timothy PThe person at the desk was very helpful and polite.
ANN BAlways a Good experience at this location.
GLEN GI checked on the availability of 5' x 8' trailers the day before I needed it. I would recommend that anyone who is thinking about moving to do this. All went well at pick up and travel went smoothly as well as drop up 6 hours away from pick up.
MIKE SGreat service from Kenneth, thanks!
Eduardo CGreat customer service and super accommodating to the customers needs.
Marcus BBest customer service and the owner was so sweet/understanding about my move. Would definitely come back and recommend to anyone in the area
Kendra AUhaul and this location have clearly had many issues between them in the past. There was no way to access the location for 24/7 pickup and the location was closed upon arrival.
Shannon DNo changes for the location. Personnel were friendly and inviting. Took the time to help me out when they didn't have to. Excellent service.
Thomas BThere is no parking if you're getting a truck for day use. There was no mention of this until I received a text on the way to the location. Other than that, exceptionally friendly and everything went as well as it should! Friendly people.
Kenneth KGreat experience. Kenneth was great to work with!
eddie rCustomer service the owner/worker was extremely rude and narcissistic. Especially when asking questions about the how to pay. Will not use him again.
Byron BGreat customer service and very helpful!
Rodney SVehicle was good but the person was rude
Venkata SVery kind, friendly, helpful answered all our questions. Definitely recommend and will use again if needed.
Mariafernanda JExcellent customer service
Angela ECharged twice on credit card
Sonephet LErica is very good with customers. Thank you 😊
Satya SPerfect experience. 10/10. On site attendant was professional and polite and made sure all my needs were met.
Brooke JAdvise customers when they are renting a truck that does not have a ramp. The ramp would’ve been a big help for my move yet I didn’t have one.
Rozalind JThe location and truck were great. Where I had an issue was the 24/7 mobile pickup. Took 20 minutes to get identity verified because of system issues.
Christopher MExcellent
ASAD JHave phone person available for that location to answer on the spot questions that arise. As I was coming and leaving others were asking g me about their hours of operations though posted on door, yet office was closed. Even dumpster service truck was waiting at gate expecting someone from the office to let them in. I think they will lose a lot of potential sakes by not having an active person or at least phone with live person to assist.
Karen BApp was alittle buggy
Sunny CN/A
Gina BFast, easy, friendly, great experience! Will be back if the need arises.
Joseph WThe receptionist has a great customer service.
Suil Lfront desk lady was extremely nice, with such a very rough day she was one of the best things i came across that day!
Janine GWry polite and helpful lady at the desk, very efficient.
Mark PCustomer service is very good over there. I always been going there for years. I really like that U-Haul place.
Sandra JNo customers parking , so we need ride there and someone to pic us , it is very inconvenient
mohammed aThank you for the good sevice
Bashar AFrom pickup to drop-off, I had a positive experience. Both staff members went above and beyond in providing exceptional customer service by demonstrating a high level of professionalism, patience, and accommodation, that truly impressed me. Especially, the staff member Kenneth was very welcoming and patient during the return process at the facility. Kudos to Kenneth.
Kushagra KGreat Customer Service. All the staff that I worked with at this location are very friendly!!!
Gopala KNone
Ganana TKevin was awesome!!!!
ALLAN WThere was no equipment. I paid for a dolly and half dozen sheets and they were not in the truck. I did self check out, which wasnt a pleasant one either.
Hector RAbsolutely great rental. Courteous staff, and new tires on the trailer.
Mark LIf you rent a U-Haul from here bring a friend that can drive your car back. I was alone so he let me leave my car there but there’s not a good place to park. I highly recommend this place.
Joaneta CKenneth was very polite and professional.
Karrie BThe rental went very well. I received excellent customer service from Cass. I would recommend to anyone needing a rent a van to move.
Sean BLady called me to let me know that I dropped my DL. Thank you so much!
KENNETH ASupporting staff are too good at this location. I loved it..!!
Vaggish vThe experience was seamless, quick, and handled professionally. Also, our agent was so great and informative. I would recommend them!!!
Bryan BNothing, perfect experience.
lamar sEquipment was fine ,vehicle was horrible and Person was very rude and disrespectful
Jaideep S