Customer Reviews for A American Self Storage
(Distribuidor de U-Haul del vecindario)

820 comentarios

525 E Nasa Rd 1   Webster, TX 77598
(Temporarily Not Offering 24/7 Pickups)

(281) 554-8141

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 6 p. m.
  • Sáb.: 10 a. m. - 2 p. m.
  • Dom.: cerrado
Horario especial
  • 11/23/2021 - 11/26/2021: cerrado
  • 11/28/2021: cerrado
  • 12/23/2021: 10:00 a. m. - 1:00 p. m.
  • 12/24/2021 - 12/26/2021: cerrado
  • 12/31/2021 - 1/1/2022: cerrado

Show All Hours

Servicios en esta ubicación:

Contáctanos

(281) 554-8141

525 E Nasa Rd 1
Webster, TX 77598
(Temporarily Not Offering 24/7 Pickups)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 6 p. m.
  • Sáb.: 10 a. m. - 2 p. m.
  • Dom.: cerrado
Horario especial
  • 11/23/2021 - 11/26/2021: cerrado
  • 11/28/2021: cerrado
  • 12/23/2021: 10:00 a. m. - 1:00 p. m.
  • 12/24/2021 - 12/26/2021: cerrado
  • 12/31/2021 - 1/1/2022: cerrado

Show All Hours

  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Louise D. 
Clasificación:
5.0

El cliente no dejó un comentario.

HENRY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arthur H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond R. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERMAN S. 
Clasificación:
5.0

at the covid time, since the next customer has to wait outside till his/her turn, it could be nice if there were some canopy or something to stay in shade and get away from the Aug sunshine heat

Bijan A. 
Clasificación:
5.0

Didn't realize they were closed on Sundays. My receipt stated to “call” when in Webster. Perhaps my bad for not being in tune with agent-less drop offs. Voice mail didn't say anything about being closed. Again, more my bad for not realizing this, but having info on VM would be cool.

Ken O. 
Clasificación:
5.0

Great service

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Zachary E. 
Clasificación:
5.0

This was a much better experience than the first time I had to deal with them. The first time I was told to take the truck elsewhere because they “didn't have the space” when it was clear that they did. I dealt with a different person this time and everything went very smooth!

Joshua W. 
Clasificación:
5.0

El cliente no dejó un comentario.

amber M. 
Clasificación:
5.0

The man at the store really knows what he's doing.

Joel V. 
Clasificación:
5.0

I love the 24 hour drop off!

Reuben F. 
Clasificación:
5.0

The gentleman checking me in and helping me get my truck was a real gem. He was fast, very helpful, accommodating, and friendly. Awesome location and staff!

Vivien J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clayton C. 
Clasificación:
5.0

Excellent services! Two thumbs up!!!

Jingshan X. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arnold S. 
Clasificación:
3.0

El cliente no dejó un comentario.

GILBERTO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey R. 
Clasificación:
5.0

Great!

SULEIKA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin B. 
Clasificación:
4.0

We were asked to leave the trailer out front since the office was not open yet. We opted to leave and come back when the office was officially open out of fear that the trailer would get stolen and we would be liable. Otherwise great!!

VICENTE R. 
Clasificación:
5.0

The owner was the nicest man on earth!

Christopher K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Devin H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert L. 
Clasificación:
5.0

El cliente no dejó un comentario.

bECKY C. 
Clasificación:
4.0

The owner is very professional and friendly. I like the place. kind of hard to find but decent for the operation

Julian C. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOSHUA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brett B. 
Clasificación:
5.0

Excellent job all around. Thank you!!!

Joel V. 
Clasificación:
5.0

The service was great. The man at the location was pleasant and knowledgeable and took care of us with no waiting. The equipment was well maintained and we had no issues at all. The price was fair and check in and our was simple.

Lisa W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher F. 
Clasificación:
5.0

great service! and location

Oscar G. 
Clasificación:
5.0

Very professional very helpful I will recommend this location to everyone

Lisa A. 
Clasificación:
3.0

El cliente no dejó un comentario.

CLAYTON M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aristus W. 
Clasificación:
3.0

Actually you can improve by addressing my concern. I originally reserved a truck at a rental location in my hometown. Based on this pickup location and the destination I calculated 10 miles of total travel. The day prior to pickup I was notified by the local rental location that the truck I reserved was damaged and not available. I was told to pick up a truck at another rental location. This increased the mileage from 10 to 16 miles. I was charged for 16 miles. The damaged truck was not my fault so I asked for the bill to be reduced by 6 miles. I have not heard back from UHaul regarding this request.

Joe S. 
Clasificación:
5.0

The man at the place was super nice and accommodating ...

Treshia B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gerek P. 
Clasificación:
5.0

El cliente no dejó un comentario.

katlin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bill W. 
Clasificación:
5.0

Bon temps roulette

joel V. 
Clasificación:
5.0

I don't believe any improvement is necessary. The rental process was was easy, and the rental facility was extremely friendly and accommodating. I will use them again.

Michael W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Connie M. 
Clasificación:
3.0

El cliente no dejó un comentario.

SEARCY P. 
Clasificación:
3.0

I had to drive to Colorado from Texas and encountered snow and rain and windshield wipers were terrible. The doors and windows were poorly sealed and wind was coming through with loud noise and I was cold the entire time.

Royelle W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gordon M. 
Clasificación:
1.0

The representative at this location was rude and not helpful. The equipment failed multiple times.

erica N. 
Clasificación:
5.0

I DROPPED OFF THE EQUIPMENT AFTER HOURS NEXT MORNING ...LOCATION MANAGER CHECKED IN EQUIPMENT WITHOUT ME LEAVING PAPERWORK . A GREAT JOB !

Lyle Craig M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thi N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Eileen W. 
Clasificación:
5.0

The man at the Nasa Rd 1 location more than made up for the bad experience in Austin. He was happy to give me a credit and apologized for the inconvenience in Austin. I'd gladly give him my business again.

Diane S. 
Clasificación:
5.0

I went through the trouble of registering online, photos of driver's license uploaded too, but it didn't matter. I still had to wait at the counter while he touched my cards & license. Not a very pleasant experience.

Jo K. 
Clasificación:
5.0

Very helpful and a very pleasant attitude.

Daniel G. 
Clasificación:
2.0

I had no more than pulled up to location and stopped the truck and moved some of my personal belongings to my mothers car, who was driving us home....when the guy working at this location stepped out from somewhere, wearing no mask (pandemic), then asked if I was dropping off. My belongings were still in my hand. He then quickly asked where the key was. I said in my hands please hold on one second. He grabbed the key, to love truck to park it, he drove off very fast and zoomed around his storage complex, to come back and parallel park the truck and dolly. He got out about to lock up truck and I had to tell him I hadn't even completed the online drop off and check out. He gave me the key back and disappeared. I felt rushed, not welcomed, and then had to wait on him to park it in order to do check out. He also drove the unit very fast while it was still technically under my responsibility and wasn't wearing a protective mask for pandemic.

Sarah J. 
Clasificación:
5.0

El cliente no dejó un comentario.

clodine S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICARDO G. 
Clasificación:
4.0

El cliente no dejó un comentario.

evelyn R. 
Clasificación:
3.0

Box truck that doesn't leak

JOHN L. 
Clasificación:
5.0

Shorter hours of operation

Joel V. 
Clasificación:
2.0

I had 2:00 reservations in Bacliff, TX. Reserved truck had no A/C. At 3:30 I picked up a truck in Webster, TX. I waited outside, in the heat, while the contract was printed out. Return time was still set for 2:00. This truck worked fine. Return had to be done thru website, even though business was still open. You need a "truth in rental" disclosure. This $19.95 rental cost ended up being $130.

Arden L. 
Clasificación:
5.0

Every thing was great

Dennis B. 
Clasificación:
2.0

El cliente no dejó un comentario.

Milton L. 
Clasificación:
3.0

The manager needs mental help

David G. 
Clasificación:
5.0

El cliente no dejó un comentario.

marie D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Steven A. 
Clasificación:
3.0

El cliente no dejó un comentario.

RON L. 
Clasificación:
5.0

They are very nice people!

Joel V. 
Clasificación:
5.0

Splendido!

Joel V. 
Clasificación:
5.0

Fabuloso

Joel V. 
Clasificación:
5.0

excellent service

DANIEL A. 
Clasificación:
2.0

The truck was dirty windshield wiper needed to be replaced the person we called to ask how did the app work he was rude not going to that location again ..

Andrew G. 
Clasificación:
5.0

!!Estupendo!!

Joel V. 
Clasificación:
3.0

El cliente no dejó un comentario.

richard D. 
Clasificación:
5.0

Very supportive for such a stressful time. Excellent customer customer service.

Jacquie L. 
Clasificación:
5.0

Fantastico

Joel V. 
Clasificación:
5.0

This representative provided excellent customer service. He made me feel very valued as a UHaul customer!

PATRICIA E. 
Clasificación:
1.0

Arrived at my scheduled time and was told the truck I requested wasn't there. Waited 30 minutes for them to find one at another location and was told i was receive 10% discount for my inconvenience however when i went to second location to pick up truck they had no knowledge of discount so I didn't get it. Not professional at all.

Deborah L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall H. 
Clasificación:
5.0

On the app's instructions for returning the vehicle, it would make more sense to have the key return as the last step so that you don't drop off the key before going thru a checklist

David D. 
Clasificación:
5.0

Thank you!!!

Carol S. 
Clasificación:
5.0

I was very impressed with the efficiency of the service I received without having a need to meet anyone.

Sam D. 
Clasificación:
5.0

This location is well situated with easy access.

Peter A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dirk B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melvin R. 
Clasificación:
5.0

I dint know if other locations have a mobile pickup and drop off key but I liked that save my time

Keith M. 
Clasificación:
4.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce H. 
Clasificación:
3.0

El cliente no dejó un comentario.

John G. 
Clasificación:
5.0

No need to improve. Everything was as expected and more. The person who helped set up the rental was informative, efficient and pleasant. Returning was a breeze. I just deposited the keys in the box. Blankets were clean and looked new. The truck was also clean. Rental was Easy!!

Renee C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Devin H. 
Clasificación:
5.0

Very convenient location and the truck was ready before the scheduled time

Kristopher T. 
Clasificación:
5.0

Excellent service!!

Randolph R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Muxuehan M. 
No se han enviado comentarios para esta ubicación.

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