Customer Reviews for A American Self Storage
(U-Haul Neighborhood Dealer)

1,441 comentarios

9951 Royal Ln   Dallas, TX 75231
(@ Audelia Rd)

(214) 348-7450

Horarios de la ubicación

  • Lunes a sábado:
    8:30 a. m. - 12:30 p. m. / 1:30 p. m. - 5 p. m.
  • Domingo:
    8:30 a. m. - 1 p. m.
Horario especial
  • 8/15/2022: 1:30 p. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(214) 348-7450

9951 Royal Ln
Dallas, TX 75231
(@ Audelia Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lunes a sábado:
    8:30 a. m. - 12:30 p. m. / 1:30 p. m. - 5 p. m.
  • Domingo:
    8:30 a. m. - 1 p. m.
Horario especial
  • 8/15/2022: 1:30 p. m. - 5:00 p. m.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Great, very quick service.

Bruce B. 
Clasificación:
5.0

Online ordering process is repetitive for repeat customers, and is way too focused on upselling.

Paul C. 
Clasificación:
5.0

Guy that did checkout was great!

Gale L. 
Clasificación:
5.0

Nothing that I can see, I reserved the wrong size truck and it was quickly and painlessly updated.

MICHAEL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry C. 
Clasificación:
5.0

This place is awesome!! Use them all the time.

STEVEN H. 
Clasificación:
5.0

No improvement needed

eric C. 
Clasificación:
5.0

Went smooth as glass. .thanks.

Keith L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron E. 
Clasificación:
5.0

Awesome

Tricia G. 
Clasificación:
5.0

The slats in the Truck seem small. I could not get my bungee cords in the slack to hold my equipment. If the slates on the truck where bigger that would have made it better. But this might be a manufacture request.

Justin L. 
Clasificación:
3.0

I got charge for the amount $103.90 and I just drove like 10 miles and final receipt said $66.00 dollars I didnt get my 37 dollars back to the card

francisco R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin D. 
Clasificación:
4.0

The sweet lady at the desk was friendly and helpful! One of the easiest rental processes I have had! (I did setup on line the day before.) Parking is VERY limited! I would not leave my personal car there while using rental if possible. Over all a very good experience! There was a gas station very close to the location making it a breeze to fill tank before returning!

Erika W. 
Clasificación:
4.0

El cliente no dejó un comentario.

DeNiesha L. 
Clasificación:
5.0

Nothing at all! It was flawless. Could not have been more efficient and the staff was great!!!

JENNIFER S. 
Clasificación:
4.0

El cliente no dejó un comentario.

KIARA M. 
Clasificación:
5.0

The lady and the guy they very nice and friendly . Thank you very much for give me the nice U-Haul 

Michael P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew H. 
Clasificación:
3.0

Trailer floor and inside door was dirty… stained some of my stuff. The place was rather cramped and it made it challenging to get the trailer out.

Anthony D. 
Clasificación:
5.0

All was good

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

mark R. 
Clasificación:
5.0

Everything went quick and smoothly. Your parking is a problem but you helped me solve it. I would go there again to rent a truck.

LouAnne N. 
Clasificación:
1.0

Excessive/unrecognized charges

Oluwole A. 
Clasificación:
3.0

Tires low

KATHY S. 
Clasificación:
5.0

Had no problems. Quick and easy

paul M. 
Clasificación:
5.0

Not a thing. Process was incredibly efficient, the van drove really well and the whole process couldn't have been any easier.

Gretchen C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose J. 
Clasificación:
5.0

Great Service, thank you!

Ana B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jack A. 
Clasificación:
5.0

It's affordable than any other . I compared prices. The others are insanely expensive. UHAUL is still worth my pocket during this worst economy.

usaia B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Seanna E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marilyn R. 
Clasificación:
5.0

Everything was great the staff very friendly and helpful.

Ronald M. 
Clasificación:
5.0

El cliente no dejó un comentario.

jon L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy D. 
Clasificación:
5.0

Very professional, informative and responsive. We appreciated how they made the truck rental experience so easy!

Randal V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Demarkis C. 
Clasificación:
5.0

Manager went the full 100 yards to help me suceed in my mission.....Bill Upton

Bill U. 
Clasificación:
5.0

Very helpful and professional staff. The location is convenient and well maintained

Stephen R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel L. 
Clasificación:
5.0

Gloria and Bill made my uhual renting process so easy and honestly fun! Definitely recommend going to see them if you need a uhual! They also sell locks for storage units and even thought ahead to opening the package so when I got to my unit I was ready to go.

KaLynn A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Desiree H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Silas G. 
Clasificación:
5.0

Ladies in the office were super friendly and helpful.

Laura J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Layla N. 
Clasificación:
1.0

El cliente no dejó un comentario.

Gregory H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley W. 
Clasificación:
5.0

Well organizers because of clean involvement in office and rental trucks or equipments.

Louis B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kristen F. 
Clasificación:
5.0

Amazing

Melissa F. 
Clasificación:
3.0

Smallest parking lot I have ever seen. Staff was competent and friendly

Joseph G. 
Clasificación:
5.0

Excelente

FNU S. 
Clasificación:
5.0

The only problem we had was with the the U-Haul app. When trying to reserve the truck online we kept getting an error when trying to confirm my reservation and I had to start over. I tried six more time and finally it went through. But, when I check to make sure everything was correct it showed that I had 7 trucks reserved. I had to delete six of them. Then when I arrived at the truck rental location I worked for over 15 minutes using the app to check in and finally gave up and went in. The lady was very helpful and was able to complete the check in, but she even had trouble with the check-in on her computer. After that, the truck and checkout was excellent. Returning the truck was a breeze. As soon as I pulled in to return the truck they came out and said that we were clear to go and the receipt would be emailed to me. We received our receipt by email within a few minutes. In short, great facility and personnel, terrible website.

David L. 
Clasificación:
4.0

El cliente no dejó un comentario.

COREY T. 
Clasificación:
5.0

Nice attendant

SOPHIA R. 
Clasificación:
5.0

I don't know, I went to a great location.

JAMES B. 
Clasificación:
5.0

Nothing, as you cannot improve on perfection! I truly appreciate being valued as a customer and at this location, I definitely was treated as such! I cannot say enough about Nelda, Bill's and Gloria's helpfulness, knowledge, experience, professionalism, caring, timeliness, availability, courtesies, and friendliness! They made everything easy too! THANK YOU!!

ANNA E. 
Clasificación:
5.0

Much more professional than U-Haul staff at North Central location in Richardson. We will be renting from this location on Royal and recommending it to friends.

David L. 
Clasificación:
5.0

The guy who works the reception is always so helpful, quick, and courteous. This is my 3rd or 4th time renting from the Royal lane Dallas/Lake Highlands location. I keep going back because of his consistent professionalism.

CORBIN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

YUKANG Y. 
Clasificación:
5.0

Great Customer Service

Nelda H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cierra A. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAROLYN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

FEVEN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher M. 
Clasificación:
5.0

Great service! Incredible customer service every time!

SOYINI J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MANOOCH K. 
Clasificación:
5.0

The attendant (Ms. Nelda) is a superstar employee. She does the job of 3 people very effectively and with a pleasant attitude.

Hector G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER M. 
Clasificación:
5.0

Parking in the front was a little tough, but once I got checked everything was smooth sailing.

CHRISTOPHER H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIELLE R. 
Clasificación:
4.0

El cliente no dejó un comentario.

HABTEAB T. 
Clasificación:
5.0

You guys did a wonderful job

LASHAWNE O. 
Clasificación:
5.0

Ninguno

VALENTINE U. 
Clasificación:
3.0

The only reason I gave it a good rating instead of excellent is because the parking lot a very small.

LELAND E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcus J. 
Clasificación:
5.0

I was very happy with the service everyone was helpful I would definitely recommend them to my friends

BRIAN H. 
Clasificación:
5.0

Everything was well great, great customer service and very respectful. If I need U-Haul this will be my first location choice

cederic C. 
Clasificación:
5.0

What made this an awesome experience was the lady who took care of me. Polite, professional and knowledgeable!

john G. 
Clasificación:
5.0

The staff was great. I would recommend.

Francis K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES M. 
Clasificación:
3.0

El cliente no dejó un comentario.

William P. 
Clasificación:
5.0

Despite the logistical limitation of the location, the service was excellent.

Byron F. 
Clasificación:
5.0

I did get the lady's name that took the trailer back but she was VERY nice and helpful I would definitely recommend her business to anyone

SAM W. 
Clasificación:
5.0

El cliente no dejó un comentario.

William A. 
Clasificación:
5.0

Ee t

MICHAEL O. 
Clasificación:
2.0

The office was supposed to open at 8:30 AM. Workers came to the office at about 9 AM. Waiting for them wasted time that I had budgeted for a crucial task.

THOMAS M. 
Clasificación:
5.0

I don't think I would change a thing. They were both happy to help and it was a joyful experience

Karl D. 
Clasificación:
5.0

Very helpful team!

Denise P. 
Clasificación:
5.0

The people at A American Self Storage were incredibly helpful. They went above and beyond the morning of trying to help me find the right sized truck for what I needed. They had all the equipment I requested.

MIRANDA R. 
Clasificación:
5.0

Nada

CARLOS C. 
Clasificación:
3.0

No parking is only problem. Everything else was great.

JAMES B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TEAIRA B. 
Clasificación:
4.0

El cliente no dejó un comentario.

LV B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY C. 
No se han enviado comentarios para esta ubicación.

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