Customer Reviews for A American Self Storage
(U-Haul Neighborhood Dealer)

1,614 reviews

825 S Southeast Loop 323   Tyler, TX 75702
(Between 5th strt and old henderson hwy)

(903) 597-7614

Office Hours

  • Monday - Tuesday:
    9 am - 1 pm / 2 pm - 6 pm
  • Wednesday:
    Closed
  • Thursday - Friday:
    9 am - 1 pm / 2 pm - 6 pm
  • Saturday:
    9 am - 1 pm / 2 pm - 5 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(903) 597-7614

825 S Southeast Loop 323
Tyler, TX 75702
(Between 5th strt and old henderson hwy)

Services at this Location:

Office Hours

  • Monday - Tuesday:
    9 am - 1 pm / 2 pm - 6 pm
  • Wednesday:
    Closed
  • Thursday - Friday:
    9 am - 1 pm / 2 pm - 6 pm
  • Saturday:
    9 am - 1 pm / 2 pm - 5 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Sonia K Reid 
Rating:
5.0

Very good

Ronald Smith 
Rating:
5.0

Customer did not leave a comment.

Robin Northington 
Rating:
3.0

The contracted site was Rusty’s on 3718 Troup Highway. The owner refused to take the trailer and was very rude, and would not even help with directions to another U-Haul. This is a breech of the contract and I spent 38 minutes on hold and I finally gave up. I plan to dispute this charge with my bank.

Jeff Brady 
Rating:
5.0

N/A

John Potts 
Rating:
5.0

Customer did not leave a comment.

Steven Matsoukas 
Rating:
2.0

I was charged for a dozen moving blankets and dolly that i never received. Had horrible time trying to check in through the app. Will probably not be using uhaul since they couldn't even refund me for things i did not receive.

Jaqueline Kuehner 
Rating:
5.0

Customer did not leave a comment.

Derrick Garrett 
Rating:
4.0

It wasn't a big issue but the trailer contained material from a previous rental and had to be cleaned out prior to loading.

THOMAS SMITH 
Rating:
5.0

Customer did not leave a comment.

Teresa Johnson 
Rating:
3.0

Returned before scheduled time and before the business was opened; didn't have to interact with personnel. The return area was small, so there was t much of a choice of where to leave it.

April Bedan 
Rating:
5.0

Customer did not leave a comment.

Tonya Staples 
Rating:
1.0

Truck Dirty with mud all over hood and front wheels (picture taken at check-in). Did not have a dolly or furniture pads that was requested in original order. Advised me to “try” another Uhaul shop across town to see if they may have the moving supplies. Worst experience with a Uhaul rental.

Leslie Dyer 
Rating:
1.0

After 8 calls the day I picked the trailer up first location yall gave me to drop off was not even there second location was closed so I wasted 3 hours out of my day

Ronnie Fritz 
Rating:
5.0

Customer did not leave a comment.

SHALINDA LILLY 
Rating:
5.0

Didn't have dolly. Website was incorrect. Wasn't a problem, but in other circumstances could have been.

JAMES ABERNATHY 
Rating:
5.0

Customer did not leave a comment.

Richard Becknal 
Rating:
5.0

Had to change from a trailer to a truck at the last minute. Very accommodating and easy process.

Michelle McMillan 
Rating:
5.0

Customer did not leave a comment.

Monique Hawkins 
Rating:
2.0

Customer did not leave a comment.

ROBERT Lee 
Rating:
1.0

Trailer return location was extremely tight for maneuvering.

Eric Joffrion 
Rating:
5.0

This was the easiest & quickest experience I’ve ever had with U-Haul. The manager was so helpful & nice. When I need another moving truck again, this is the location where I’ll be going! Thank you!!

Twila Baker 
Rating:
3.0

The original pickup location I was instructed to use was closed when I arrived. Fortunately your staff were able to locate another 6x12 trailer in the same town.

Mike REIS 
Rating:
5.0

Customer did not leave a comment.

Derrick Garrett 
Rating:
3.0

I should have returned the truck with the fuel at 3/4 tank but the fuel gauge would not go beyond 3/4 until I filled it up and drove off then it switched over to full. They should have refunded me for the 1/4 tank and they did not.

Karen Tanner 
Rating:
5.0

Customer did not leave a comment.

Blaire Mondy 
Rating:
5.0

Customer did not leave a comment.

Tim Cukr 
Rating:
5.0

Customer did not leave a comment.

Treva Young 
Rating:
3.0

Customer did not leave a comment.

Christy Simmons 
Rating:
4.0

The lady that arranged my rental did a great job. She was fast, efficient, and very pleasant. It was a difficult day for me and her interaction made a big positive difference for me. Please thank her for me.

Duane Young 
Rating:
5.0

Customer did not leave a comment.

Authia Orridge 
Rating:
5.0

Excellent

Anthony Craft 
Rating:
5.0

Customer did not leave a comment.

Ariana Holbrook 
Rating:
3.0

Customer did not leave a comment.

Gary Andrews 
Rating:
1.0

Tried to charge me for an extra day. Returned it the same day i rented it.

Gary Andrews 
Rating:
1.0

Customer did not leave a comment.

Patricia Mabry 
Rating:
4.0

Customer did not leave a comment.

Mark Heuer 
Rating:
1.0

Customer did not leave a comment.

LAWRENCE FOGARTY 
Rating:
4.0

Good customer service, easy process

jim carter 
Rating:
5.0

Customer did not leave a comment.

Pam Toulouse 
Rating:
5.0

Customer did not leave a comment.

Nicole Jones 
Rating:
5.0

Agent was friendly and helpful.

Jerry Carpenter 
Rating:
1.0

Same as before y’all took money out of my account

Robin Galloway 
Rating:
5.0

The agent was so knowledgeable about the rental unit to expiate the service and went out of her way to make sure I understood the process for my safety. I’ll be back! Hard to find good service these days.

rich harris 
Rating:
3.0

Would not recommend this company to anyone. The location was ok but the company itself is not. Doyle charged and made to feel as though it was our fault

Jeff Watts 
Rating:
5.0

Customer did not leave a comment.

Gabriela Bautista 
Rating:
3.0

Easier to enter the property

Mark Sullivan 
Rating:
5.0

Customer did not leave a comment.

MARGARET WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

Russell Palmer 
Rating:
5.0

Outstanding. It was as good as it could be. As good as the experience with the Location was, there were things lacking that are out of the control of the location. Appliance Dolly and Packing Blankets that were on my order with U-Haul were not available at the location. U-Haul should have notified me of that since it was on my order. Had I been notified prior to the time of truck pick up I could have made alternative arrangements to acquire those items, but because I did not find out until truck pick up time (30 minutes before my moving help was to arrive at the house to load the truck) we had to make do without the proper equipment. If you don't have things available, then either don't sell it on the site or tell us it is temporarily not available so that alternative plans can be made.

George Norton 
Rating:
3.0

Dropped off after hours

arthur J Carson III 
Rating:
2.0

Customer did not leave a comment.

Nikylia Thomas 
Rating:
4.0

Customer did not leave a comment.

Susan Haines 
Rating:
2.0

Picked up the truck with a 1/4 tank of gas and dropped it off with a little over 1/4 tank of gas. Then got charged for extra gas. Was supposed to pick up truck at a different location at 730 AM. Arrived at location but there was no truck. Sent to another location and had to wait for over a hour for them to open up. Very frustrating experience overall.

Ross Lewis 
Rating:
2.0

Smelled like cats

Rick Corkins 
Rating:
5.0

The lady who helped up was very helpful and very customer-oriented. We are seniors and needed a little help getting the utility trailer hooked up. Kudos to her for her kindness and helpfulness.

George Vick 
Rating:
2.0

Customer did not leave a comment.

David Whitehead 
Rating:
5.0

Customer did not leave a comment.

Steven Sidow 
Rating:
5.0

I ordered an appliance dolly and moving blankets. When I got there to pick up the truck, they had neither. The lady told me she didn’t charge me for them and she hasn’t had them in quite some time! If I would have known that ahead of time, I could have made other arrangements.

Gary Dugan 
Rating:
5.0

Great customer service and quick

Lakresha Evans 
Rating:
5.0

Employee was very friendly. Pick up was very easy and truck was newer- in great condition.

Mary Proudman 
Rating:
5.0

The app was not very useful, but person to person customer service and over the phone customer support was excellent. I will continue to use u hual fir my future needs as well as refer you to my friends thank you

Juan Pizarro 
Rating:
4.0

Customer did not leave a comment.

Eve Clark 
Rating:
5.0

Customer did not leave a comment.

REBECCA BECKER 
Rating:
5.0

Customer did not leave a comment.

Bridgett Richard 
Rating:
4.0

Customer did not leave a comment.

Laquita Spearman 
Rating:
3.0

The truck sounded like it could have stalled out at any moment the location had no parking and the truck was difficult to find

Walter Merop 
Rating:
4.0

Customer did not leave a comment.

Tina Wills 
Rating:
5.0

Customer did not leave a comment.

Phyllis Wallace 
Rating:
5.0

Customer did not leave a comment.

STEVEN MCCAGHREN 
Rating:
5.0

Great service … Thank You

Tim Masters 
Rating:
5.0

Customer did not leave a comment.

Jacklyn Johnson 
Rating:
3.0

Customer did not leave a comment.

William Kastel 
Rating:
4.0

Customer did not leave a comment.

Mark Finley 
Rating:
1.0

The truck and dolly I ordered were not available. I received the truck on just about empty and the office where I did the paperwork smelled like animals and smoke. It was a horrible experience

lawrence williams 
Rating:
4.0

Truck needed service badly. Service engine, tire pressure, traction lights were all on the dash. You shouldn’t have to worry if your rental will make the 100 trip!

Paul Cooper 
Rating:
5.0

Customer did not leave a comment.

richard galemore 
Rating:
3.0

Customer did not leave a comment.

Nicholas Arends 
Rating:
5.0

This was smooth sailing. Good customer service.

DEBORAH WHITE 
Rating:
5.0

This location is excellent. It was fast and helpful. Thank you___!

BOBBY HENRY 
Rating:
5.0

Customer did not leave a comment.

Glen Chesser 
Rating:
5.0

Customer did not leave a comment.

Warner Wedell 
Rating:
3.0

Customer did not leave a comment.

Brad Williams 
Rating:
4.0

Longer hours

Bobby Rose 
Rating:
4.0

Customer did not leave a comment.

Charles Hill 
Rating:
5.0

The lady at the front that helped me was SO kind and helpful!!

Jade Martin 
Rating:
5.0

Customer did not leave a comment.

Karen Madrid 
Rating:
4.0

Customer did not leave a comment.

Alvin Hartmann 
Rating:
1.0

The truck was not ready at the time we had reserved it for. The key had not been placed in the outer lock box, and we had to come back to the location two hours later when they opened. This caused our moving day to have many set backs due to movers having to be rescheduled.

Barry Thompson 
Rating:
3.0

Customer did not leave a comment.

delia GRAY 
Rating:
4.0

Customer did not leave a comment.

Paul Cooper 
Rating:
5.0

Customer did not leave a comment.

Stephen Bridges 
Rating:
5.0

All great.

chip box 
Rating:
4.0

My only issue was our location was changed the day before we pickup up the truck which wasn’t a big deal but when we got there we realized that the appliance dolly and packing blankets we ordered were not available at this new location. This was very frustrating because then we had to make an unplanned stop to rent a dolly from Home Depot and then return it and then rent another one at our destination location. I wish we had been told in advance our dolly and blankets would not be available x we could have planned better.

Jennifer Pace 
Rating:
5.0

Customer did not leave a comment.

Duane Youngblood 
Rating:
1.0

I was over charged. I was told if I put gas back into the vehicle I wouldn't be charged for gas. After using the vehicle before i dropped it off I put 15$ worth of gas but when I received my receipt It said I didn't put gas and I was over charged nearly 30$. I tried to confront the lady at the location but she said she couldn't do anything and I tried talking to uhaul customer service and they told me they couldn't help. Thank you for stealing 45$ from me.

John Dugosh 
Rating:
5.0

Customer did not leave a comment.

Treva Young-Wells 
Rating:
3.0

I wish you were more transparent about your gas prices and fees.

James Coleman 
Rating:
5.0

Customer did not leave a comment.

david stanley 
Rating:
5.0

Customer did not leave a comment.

Winchester Jordan 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top