Customer Reviews for A American Self Stg Almeda
(U-Haul Neighborhood Dealer)

172 comentarios

10620 Almeda Genoa Rd   Houston, TX 77034
(@ I-45 And Almeda)

(713) 910-4514

Horarios de la ubicación

  • Lunes y martes:
    8 a. m. - 1 p. m. / 2 p. m. - 5 p. m.
  • Miércoles:
    8 a. m. - 1 p. m. / 2 p. m. - 12 p. m.
  • Jueves y viernes:
    8 a. m. - 1 p. m. / 2 p. m. - 5 p. m.
  • Sábado:
    8 a. m. - 12  p. m.
  • Domingo:
    Cerrado

Servicios en esta ubicación:

Contáctanos

(713) 910-4514

10620 Almeda Genoa Rd
Houston, TX 77034
(@ I-45 And Almeda)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lunes y martes:
    8 a. m. - 1 p. m. / 2 p. m. - 5 p. m.
  • Miércoles:
    8 a. m. - 1 p. m. / 2 p. m. - 12 p. m.
  • Jueves y viernes:
    8 a. m. - 1 p. m. / 2 p. m. - 5 p. m.
  • Sábado:
    8 a. m. - 12  p. m.
  • Domingo:
    Cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Robin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Briana T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sai D. 
Clasificación:
5.0

Wonderful customer service and experience thank you

Lauren R. 
Clasificación:
5.0

Person working there was very nice and helpful!

Robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHIE K. 
Clasificación:
5.0

My rental was for a total of 4 days. I picked up on a Sunday and was not scheduled to return until Thursday. The transporter was turned in on Tuesday, October 20, 2021 and the rental truck on Wednesday, October 21, 2021. I think that the truck was rented the same day; I am not sure about the transporter. However, I think I may be due a credit for returning it prior to the deadline and especially if U - HAUL turned around and rented the same merchandise I turned in.

Parmie S. 
Clasificación:
1.0

I was over charged for something I specifically asked not have

celia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean L. 
Clasificación:
5.0

Meagan really worked with us. She was kind and professional. We will always call on her in the future when we need a uhaul.

david S. 
Clasificación:
1.0

Hire employees that are sober and not on drugs

Derrin James L. 
Clasificación:
3.0

Service was good, instructions were clear. The office smelt heavily of cigarette smoke and the truck had a lot of dirt in it. Not the best experience but a passable one.

Todd M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jodie P. 
Clasificación:
1.0

The truck was clean and operable. When I returned it I took a picture of the dash and it had 74994 miles on it. The bill said it has 75003 miles, costing us an extra $8 or so. I called and complained and they said the maintenance person had driven it without telling them and I would have to come get a cash refund of the difference. As I'm too far away to make this practical, I don't find the resolution acceptable. There are far better UHaul locations and I wouldn't go back to this one.

TIMOTHY W. 
Clasificación:
1.0

El cliente no dejó un comentario.

mckensie B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mary S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Allen K. 
Clasificación:
2.0

Servicio al cliente

Taylor B. 
Clasificación:
1.0

The husband and wife couple were rude and had an attitude because I was taking pictures of the truck to upload on the websites mobile check-in/out.

Brandon W. 
Clasificación:
5.0

Staff is always nice

Emily M. 
Clasificación:
5.0

replace windsheld waper blads

Marvin H. 
Clasificación:
1.0

That is the worst place ever to rent a U-Haul from the people that work there are horrible I would never rent a U-Haul again.

DORIAN G. 
Clasificación:
1.0

By far worst customer service. The owner looked like a heavy drug user. Did not get my deposit back.

George V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brooke B. 
Clasificación:
5.0

El cliente no dejó un comentario.

kerry W. 
Clasificación:
4.0

El cliente no dejó un comentario.

shanda C. 
Clasificación:
3.0

We made a reservation to pick the truck up at 9am. When we arrived at 5till to find out they didn't open until 10am So we had to return We should have been informed of this when we made the reservation

David B. 
Clasificación:
5.0

Very friendly staff. Great conversation, very welcoming, the best customer service I received in a long time!

Tranessia H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Forrest H. 
Clasificación:
1.0

the place smelled of dog urine and vinegar, the lady had a cold sore on her nose and kept rubbing on it and expected me to touch stuff after she touched it. I will definitely pick a different place next time.

linda S. 
Clasificación:
5.0

Good service

Frettie H. 
Clasificación:
5.0

The representative was great and did everything and needs her to do!! Thanks for picking great people to represent U-Haul in my neighborhood!

Courtney B. 
Clasificación:
3.0

Overall I had a good experience. I will use u-haul again and would recommend them to a friend.

Dania W. 
Clasificación:
5.0

El cliente no dejó un comentario.

keith V. 
Clasificación:
2.0

The staff were friendly and helpful, but the office smelled so badly I stood outside while both my checkout and check-in paper work was completed.

RANDY M. 
Clasificación:
3.0

Comment to U-haul on-line I booked the trailer for Deer Park, TX, the day before U-Haul called and changed the pickup location to Houston, TX but the location was Pasadena, TX. i tried to do the on-line check in and wold not let me get past the agreements section.

Michael B. 
Clasificación:
2.0

Rental place smelled bad cats everywhere. Truck had a water leak all on my furniture and belongings. The shelf in the back of the truck had a brown substance on it so I could not use that area of the truck. There was not a full tank of gas in the vehicle from the start. It was a bad experience to say the least.

Patrick D. 
Clasificación:
5.0

We were supposed to have a dozen blankets and a hand dolly which was not available. They did have the appliance dolly. The attendant was very apologetic when I picked up the truck and when I returned the truck. I did not have the time to run around to other Uhaul businesses so I purchased my own. I was very disappointed about the lack of blankets! This is the sort of things you share with others.

Tom S. 
Clasificación:
2.0

The operator of the facility had no mechanical means to lift trailer onto the trailer hitch of my truck. I have a bad back and had to lift the trailer with assistance of a young lady to get it on the hitch. I was unable to load and unload my furniture but my back is still hurting. I had to hire people on both ends to load and unload.

DANNY P. 
Clasificación:
5.0

Very nice experience

Rick R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chris B. 
Clasificación:
4.0

El cliente no dejó un comentario.

dick P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly M. 
Clasificación:
5.0

Helpful and accommodating.

Karlon S. 
Clasificación:
5.0

The Lady helping us was over the top. Very nice, good attitude,had trouble with computer but handled everything. She was helpful and service was great ??

greald Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lauryn H. 
Clasificación:
5.0

The A-American Storage u-haul location was very convenient, accommodating, and the staff was very friendly and polite. ¡Gracias!

shavon B. 
Clasificación:
4.0

El cliente no dejó un comentario.

juan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ana M. 
Clasificación:
5.0

June, was awesome! She was so helpful had I known this place existed I would have done all my business with her!!

Lucy F. 
Clasificación:
5.0

El cliente no dejó un comentario.

paul H. 
Clasificación:
1.0

El cliente no dejó un comentario.

FLORY L. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANDRES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cesar V. 
Clasificación:
3.0

I made a reservation, but they seemed to have no clue about the details. The truck was ready at a storage facility down the street from the place listed on my reservation. They did not know my drop off location. pain in the butt

Mary Jo D. 
Clasificación:
5.0

Get the reservation site fixed. I made two separate reservations and both were messed up after I got confirmation of my request. I would like to Thank the folks at A American Self Storage for getting me fixed up with a trailer.

JOHN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Araceli D. 
Clasificación:
5.0

The couple who helped us was extremely kind and professional. They knew their inventory well and were able to quickly access the equipment we needed.

Angela R. 
Clasificación:
4.0

Yes service was nice and helpful but UHaul I will never deal with again.

JORDAN R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven H. 
Clasificación:
3.0

El cliente no dejó un comentario.

C Michael G. 
Clasificación:
3.0

Ashes in ashtray, fuel not properly marked.

Anthony A. 
Clasificación:
5.0

Second time returning at this location. I would HIGHLY recommend this location!!!! Polite, informative and efficient. Gracias.

Sheryl A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE T. 
Clasificación:
5.0

Really helpful

karen H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Terry W. 
Clasificación:
2.0

At first the staff wasnt helpful. They had a child sitting at the front counter. I had to drive the trailer to the rear of the facility and unhook the trailer myself which could be a liability. In fact it seems as if they were living out of the location. Not impressed.

Michael M. 
Clasificación:
5.0

James is great and very helpful.

JOE D. 
Clasificación:
5.0

Very helpful owners. My GPS took me to wrong location and they help me get there and gavw me a little extra time before they closed to get the trailer.

brent E. 
Clasificación:
5.0

James was very friendly and helpful. I'll be back for sure.

JOE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica G. 
Clasificación:
3.0

Had to get the trailer and all the hookups myself. They had no help that day.

Linda D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Garrett B. 
Clasificación:
5.0

It was a little hectic at during this Christmas holiday weekend, but everyone was helpful, working hard to get the trailer checked back in and us on our way.

william W. 
Clasificación:
5.0

Very nice folks! The return was smooth and fast. Will do business here again. Very Clean facility. Everything was spot on.

Sheryl A. 
Clasificación:
5.0

U-Haul had the trailer double booked. This is a good location just needs more equipment

Ray V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra H. 
Clasificación:
2.0

This is a tiny little shop, and the guy came out to help me get the truck with no shoes on. He said that he couldn't find his flip flops...

Brennan D. 
Clasificación:
1.0

El cliente no dejó un comentario.

ziulek C. 
Clasificación:
3.0

Wasn't clean or professional. Guy was friendly though.

carol V. 
Clasificación:
1.0

I WAS CHARGED FOR DOLLY AND BLANKETS THAT WE DID NOT USE. THEY WERE NOT TAGGED PROPERLY AFTER THE LADT USE AND THEY ASSUMED WE BROKE THE TAGS. ALSO TRUCK WAS DIRTY AND LOCK WAS BROKE ON THE BACK. AlSO I RESERVED WITH CASH PAYMENT AND THE ASSOCIATE REFUSES TO ISSUE MY REFUND OF $30 THAT I SHOULD BE GETTING DUE TO LESS MILEAGE USED

Jennifer B. 
Clasificación:
1.0

El cliente no dejó un comentario.

victor C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John O. 
Clasificación:
2.0

Office was closed when I arrived at 12:10 PM with a sign stating they would re-open at 12:30 PM. No one returned to open office until 12:50 PM. I was very disappointed because my past UHaul experiences over the years have all been good. Maybe they could work on being punctual. Thx.

Thomas O. 
Clasificación:
5.0

El cliente no dejó un comentario.

MONA H. 
Clasificación:
5.0

everything was perfect, I will use this location again!

Lori B. 
Clasificación:
4.0

Trailer worked great. We put about 3000 miles on it in a week without a hitch! Uh well, we did have a hitch to pull the trailer - but there were no problems with the trailer and I thought the cost was reasonable.

Robert D. 
Clasificación:
4.0

Things are great just like they are. James and his wife were very friendly and helpful and very much appreciated.

Sheila H. 
Clasificación:
5.0

El cliente no dejó un comentario.

AKM I. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICARDO P. 
Clasificación:
3.0

El cliente no dejó un comentario.

RAYMOND S. 
Clasificación:
5.0

They were very helpful and kind. I would definitely recommend. Only problem was in getting to this business. Construction going on all around this area and was difficult to find a way in.

Jeanne W. 
Clasificación:
3.0

calculate the miles including stopping for food during a long distance drive such as 6hours+

VERONICA C. 
Clasificación:
3.0

Clean trailer, the trailer needs a trailer dolly

CARLOS W. 
Clasificación:
5.0

Repair the driveway. Huge holes in entry drive. No easy way to return a trailer. Had to back in from road. Very tight . If it was during the day instead of at midnight, it would've been a pain.

JAMES T. 
Clasificación:
3.0

Very helpful with use of dolly and returning forgotten cell phone left in cab during night time drop off.

RICHARD G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle R. 
Clasificación:
5.0

Very friendly and very helpful staff.

EDWARD E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Javier S. 
No se han enviado comentarios para esta ubicación.

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