Customer Reviews for A American Mini Storage
(U-Haul Neighborhood Dealer)

254 reviews

401 Priest Dr   Killeen, TX 76541

(254) 526-4126

Office Hours

  • Monday - Tuesday:
    9 am - 1 pm / 2 pm - 6 pm
  • Wednesday:
    Closed
  • Thursday - Friday:
    9 am - 1 pm / 2 pm - 6 pm
  • Saturday:
    9 am–3 pm
  • Sunday:
    Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(254) 526-4126

401 Priest Dr
Killeen, TX 76541

Services at this Location:

Office Hours

  • Monday - Tuesday:
    9 am - 1 pm / 2 pm - 6 pm
  • Wednesday:
    Closed
  • Thursday - Friday:
    9 am - 1 pm / 2 pm - 6 pm
  • Saturday:
    9 am–3 pm
  • Sunday:
    Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
No photos available
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

All was Good.

Alberto Sandoval 
Rating:
3.0

They couldn't take the return of the trailer because there were too many there. They should move some of the rentals to the other lot so that when tired renters may drop off the rented where we were told to go instead of sending us somewhere else.

Lois McNab 
Rating:
5.0

Tiffany was wonderful! I enjoyed our interaction!

Robin Berg 
Rating:
1.0

This location was cluttered, smelled of an ash tray, and perhaps the attendant needs to be taught presentation. When I went to drop back off still in the operating hours posted. There was four letter words being spoken so I could hear that I was interrupting their meal and not the most professional scenario, I know she didn't know i could hear her but i did as did my Family, When face to face the Employee once face to face was pleasant enough but after hearing the before the door was open and closed was a big turn off. She may need some re-training and redirection to make this a desirable location, but unfortunately the only one that had my sized unit needed.

Eddie Polich 
Rating:
5.0

Customer did not leave a comment.

Tiffany Karraker 
Rating:
5.0

Customer did not leave a comment.

steven shuler 
Rating:
5.0

IF YOU COULD CLONE THE REPRESENTATIVE THAT HELPED ME, THAT WOULD BE REALLY GREAT!!

VERNELL ALLEN 
Rating:
5.0

Customer did not leave a comment.

ANTONIO WALKER 
Rating:
5.0

Communicate

William Moleon 
Rating:
5.0

Customer did not leave a comment.

Bill Duenas 
Rating:
5.0

Nothing comes to mind everything went as expected. Friendly and pleasant experience.

TODD SEFFROOD 
Rating:
5.0

Customer did not leave a comment.

Nicholas Jones 
Rating:
5.0

Customer did not leave a comment.

Nicholas Jones 
Rating:
5.0

Great and friendly service, will definitely go to this location again

Carlos Saquich 
Rating:
5.0

Very friendly, great experience. Would highly recommend and will definitely do business with again.

TODD SEFFROOD 
Rating:
5.0

I had to sweep out the back of the truck, it had not been done prior. No big issue, keys were locked in vehicle. Again no harm done and will recommend to all this location. Thanks

Lewis Alambar 
Rating:
5.0

The parking is too small

Adama Sekongo 
Rating:
3.0

Customer did not leave a comment.

James McCauley 
Rating:
5.0

Customer did not leave a comment.

Olinda Smith 
Rating:
5.0

Customer did not leave a comment.

Lorraine Spry 
Rating:
5.0

Nothing. The customer service was absolutely perfect! Very nice, welcoming and professional!

Lance Little 
Rating:
2.0

The charge for mileage, we thought in town rental was unlimited miles. The charge for mileage made our financial Hardship even harder.

Dan Dorsey 
Rating:
5.0

Customer did not leave a comment.

virginia ibarra 
Rating:
1.0

Not professional. Need more equipment, instead of renting out rushing for for items because they are not fully equipped. Even with hours in, another day would not be able to be added.

Tiara Williams 
Rating:
5.0

Customer did not leave a comment.

lewis Newhouse 
Rating:
5.0

The manager here is absolutely amazing so friendly and helpful definitely recommend this location

Abby Fox 
Rating:
5.0

A Kind Lady Receptionist.

patrick akpaen 
Rating:
3.0

The lady who helped me was very nice

morgan Brown 
Rating:
5.0

Very professional service

Keel Charles Jr 
Rating:
1.0

Help them & tell them about securing their belongings. I have broken TVs, headboard, dishes, just tell them.

LaTasha broger 
Rating:
5.0

Customer did not leave a comment.

MARY MCINTYRE 
Rating:
5.0

Customer did not leave a comment.

MARK LONEY 
Rating:
5.0

Customer did not leave a comment.

julissa Brown 
Rating:
1.0

They charged us for items we didn’t use and said they were missing.. when we got there that morning to pick up the truck they were still cleaning it and getting it ready. For all we know they didn’t put any in the truck.. I feel like they’re overcharging to make extra money at this location!

LOUIS BULLOCK 
Rating:
4.0

Customer did not leave a comment.

Avrianna Henry 
Rating:
4.0

Truck was very old. Not in good condition

STUART JOHNSON 
Rating:
5.0

Customer did not leave a comment.

richard sweat 
Rating:
5.0

Customer did not leave a comment.

KYLE TURNER 
Rating:
5.0

Customer did not leave a comment.

steve burrell 
Rating:
1.0

Customer did not leave a comment.

CHASITY DAVIS 
Rating:
1.0

I just got a receipt saying the equipment was returned to the wrong dropoff. The Contrat No on the October 6 receipt matches the same contract No from July 27, 2021 and the transport numbers are different on the receipts. Still on hold with Uhual.

CHRISTOPHER SOUBA 
Rating:
4.0

Location is a bit tight for large vehicles. Other than that, service was great and quick! Would recommend and be a returning customer.

Michael Ferreyra 
Rating:
5.0

The attendant Mandy I think is her name was wonderful. This is truest the best U-Haul agent I’ve ever come across.

Gregory Wright 
Rating:
5.0

Customer did not leave a comment.

DEMIAN WALL 
Rating:
1.0

I drove 10 hours with the heater blowing on my legs even with the AC off the heat from the engine was blowing on my feet as I stepped on the gas.

ADAMU WINT 
Rating:
5.0

Customer did not leave a comment.

John Prough 
Rating:
5.0

Customer did not leave a comment.

Victor Vialet 
Rating:
5.0

Check in as easy & customer service was GREAT!

Elisa Martin 
Rating:
2.0

The area had huge potholes where I had to return the trailer. And I had to back it all the way down a lane to drop it off, which is not easy to do,

Gregory Cunningham 
Rating:
4.0

other than the seat belt alert going off the entire time, the truck and equipment I reserved was satisfactory.

ROBERT SOTO 
Rating:
5.0

Customer did not leave a comment.

AUNDREAL SOLOMON 
Rating:
5.0

Customer did not leave a comment.

Jimmy Martinez 
Rating:
4.0

Customer did not leave a comment.

Donna Gonzalez 
Rating:
5.0

Great job,

Andrew cavnar 
Rating:
3.0

Friendly staff and good customer service. Very helpful with downloading equipment.

Timmie Harrison 
Rating:
5.0

Customer did not leave a comment.

Christopher McDonald 
Rating:
4.0

Customer did not leave a comment.

JEFFREY BRITTON 
Rating:
3.0

I wish I would have been told that I had to take pictures of gas gauge, mileage, and cleanliness before hand. Turned in keys before I knew this and couldn’t take pictures properly

Hunter Wilson 
Rating:
1.0

They chare me an extra day. I had it less than 24 hours. And there store wasnt even ooen. Penny pinch me on my rental

Marque Smith 
Rating:
5.0

👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍

MANJINDER BADHAN 
Rating:
5.0

Customer did not leave a comment.

CHAD FIELD 
Rating:
5.0

Pickup was easy, the office also gave me a free transit day. For future I would make sure all the lights on the trailer work, several of the little lights did not work and I could not tell until I was on the road during a period of darkness

WILLIAM PATRICK GEHLEN 
Rating:
4.0

I was impressed by the great, friendly and helpful service.

John Cilliers 
Rating:
5.0

Customer did not leave a comment.

NETSANET HAFEBO 
Rating:
4.0

This review is about Uhaul in general. I wanted to rent a trailer from the location that is in my town.....NOT the next town over. I called almost 2 WEEKS in advance to make my reservation and was told that there would be plenty of time for the "transportation dep't" to move a trailer to my town. All of this was basically a lie. U-haul is NOT interested in customer satisfaction. They are only interested in your money. I recommend you spend it elsewhere. Trust me, if I hadn't been in a bind with the timeframe, I would have taken my business somewhere else. I won't be fooled again, however....

THOMAS MCNEW 
Rating:
5.0

The site provided the 24/7 option, it was my first time doing a no counter transaction and I was hesitant, but it turned out fine; I only experienced some difficulty with the website in the beginning when the app required I validate my location. The location of the truck was obvious and instructions easy to follow. Upon return, the counter was open, the turn in was quick and operator very friendly. Overall a great experience.

Ashley Martinez 
Rating:
5.0

Customer did not leave a comment.

Ismael Duenas 
Rating:
5.0

Stop the extra fees i was told 30$ with all the fees it came out to 75$ on email receipt but my bank statement shows 92 $ ridiculous!

BERNICE JIMENEZ 
Rating:
5.0

The service was excellent!

PHYLICIA BAILEY 
Rating:
5.0

Customer did not leave a comment.

PETER NICHOLS 
Rating:
4.0

Customer did not leave a comment.

LAWRENCEA GARUCCIO 
Rating:
5.0

Customer did not leave a comment.

JOSHUA PINSON 
Rating:
1.0

Made the appointment with an Uhaul rep over the phone. Was told no deposit over the phone. I go to pick up the trailer and he said there’s a $100 deposit. I drop off the trailer and look at my full receipt and see that there’s no deposit listed but a fee that I don’t know what for.

EMERALD GREEN 
Rating:
5.0

Customer did not leave a comment.

Stacy Rose 
Rating:
5.0

Excellent local dealer. Personable, helpful, and organized. Will definately return to this location for future needs.

LYNN DERRYBERRY 
Rating:
5.0

Customer did not leave a comment.

JOSE ARELLANO ANDRADE 
Rating:
5.0

First time to rent a UHaul. The man took the time to make sure that I understood everything. Great job!

LIZ NIEL 
Rating:
5.0

Customer did not leave a comment.

Jacorby Smith 
Rating:
5.0

Customer did not leave a comment.

Dante Stewart 
Rating:
5.0

Very nice and helpful people.

FRANCIS ADUOFFEI 
Rating:
5.0

This is the only place in Killeen that I will use. Fast and professional!

andrew cavnar 
Rating:
5.0

Fast and professional.

Heather Black 
Rating:
4.0

Customer did not leave a comment.

GENE CUTRER 
Rating:
5.0

Great service

RAYMOND SANDY 
Rating:
5.0

Nice people

STEVEN RODRIGUEZ 
Rating:
5.0

Customer did not leave a comment.

Sidney Henry III 
Rating:
5.0

Customer did not leave a comment.

Joann Suggs 
Rating:
5.0

Very friendly and professional service. Truck was ready to go when I arrived.

Marc Marshall 
Rating:
5.0

Na

Brittany McNaughton 
Rating:
3.0

Make sure the trailers are clean.

raul Rodriguez 
Rating:
5.0

Customer did not leave a comment.

WARREN FARRINGTON 
Rating:
5.0

Customer did not leave a comment.

KEANDRE HARRIS 
Rating:
5.0

Nice manager and great customer service!

JENNIFER CORRELL 
Rating:
5.0

Very easy drop off. The people there were very professional and nice.

wayne grant 
Rating:
5.0

Very nice people, made dropping off a breeze!

wayne grant 
Rating:
5.0

This is the only location in Killeen that I use. The other places are so rude, but these guys know what CUSTOMER SERVICE is.

andrew cavnar 
Rating:
1.0

Very rude customer service uhaul was extremely dirty and not marked on damages when asked to clean person who helped us out was rude and unprofessional.

Stephany Villalvazo 
Rating:
3.0

Customer did not leave a comment.

Lizett Bolanos 
Rating:
5.0

Even with the social distancing thing… They were very nice and helpful. I would definitely use them again

andrew cavnar 
Rating:
4.0

Upon returning, the man in the office was rude when I asked a question to where I return the trailer. He did not bother offer helping or guiding me to park the trailer. I dropped the trailer off back on Monday, 5/25, at 10:57AM, in Killeen at A American Mini Storage.

Lee Vasquez Jr 
No reviews have been submitted for this location.

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