Comentarios del cliente para A 1 Mini Storage of Jasper
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de A 1 Mini Storage of Jasper
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Robert M. en
Perfect experience, everything was handled with professionalism.
Clare B. en
Do not ever send anyone to American Storage in Ellijay Georgia. That’s where U-Haul told me to return my equipment and they refused to take it and were extremely unhelpful. Not good representatives of U-Haul. Told me they don’t make money from U-Haul as if that is any of my concern!
Douglas R. en
The staff woman was knowledgeable, patient and courteous.
LISA T. en
The staff were friendly and accommodating.
Susan S. en
Truck cab was filthy. Windows covered with bugs. Otherwise the service was just fine.
Andrew E. en
Excellent staff. Friendly and accommodating.
John J. en
Staff was friendly and courteous. Check out was lengthy due to unfamiliarity with computer system / changes.
amanda c. en
Make sure all lights are working before you rent it out.
kevin c. en
I drove 30 miles on Friday to rent for sunday had to drive back sat so she could run my card. could not take it Friday and run it on sat without me there. I wanted to pay and reserve Friday and pick up sunday big wait of my time and money. the good the trailer was nice and pulled great. I would rent again but would phone in a reserve and see if they can do that first
Richard G. en
Staff friendly and knowledgeable. Quick turnaround time, property very accessible.
William R. en
After my last series of issues at prestige automotive, I went out of my way to go to another location. The staff was attentive, my truck was ready, and I was out the door. Thank you and I will definitely return!
Fred C. en
I had a one way move from South Carolina with U Haul and stored my household in a climate controlled unit at A 1 Mini Storage of Jasper. Everything went off without a hitch. Thanks A 1 Mini Storage.
Fred C. en
They had my storage room reservation and made my truck rental return simple after unloading
James C. en
It was hard to get in the parking lot
Robert L. en
Excellent customer service
Roger K. en
I received a U-Haul Gift Card #12804904 on 12/11/18. Could this be applied to this invoice?
Joe J. en
The unit I rented pulls to the right - it was not a safety issue, but after a +300 mile trip I was glad to stop.
Kyle P. en
Charlene is wonderful to work with and really helped me out with changing my reservation in time of need. I highly recommend A-1 for all your UHaul needs.
R Michael K. en
Friendly, efficient service.
Wayne P. en
Location was closed when we arrived and when trying to get assistance over the phone with the U-haul representative, she was unable to help me. Was told to use my mobile phone to return the truck on line, but there was little, if any signal at the location; so, had to drive back and forth from another location to get to U-haul's website to return the truck on line. The process took over an hour to complete...unacceptable. U-haul needs to get their act together.
KATELYN T. en
MY CHECK FROM BILL PAY GOT LOST IN THE MAIL AND I HAD NEVER BEEN LATE SO RATHER THEN THEM CALLING ME AND ASK ABOUT OR EVEN SEND AN EMAIL, THEY JUST LOCKED MY UNIT. WAS VERY UNHAPPY ABOUT THAT.
CHRISTOPHER C. en
Roof leaked...they said it was repaired. However..it continued to leak until we left.
LOUIS A. en
Staff was always pleasant and helpful.
MAUREEN A. en
This location is SO convenient, just feet from Hwy 515/575. I chose them for location and best rates. What I found is clean, secure units and caring professional service! Thanks!
Junktiques S. en
Always a great experience. Great staff. Would not rent anywhere else.
John R. en
The people there are awesome; very helpful and went the extra mile to make our move easier. I would not hesitate to recommend them. Thanks, and God Bless, Jon
vickie U. en
Perfect!
John K. en
Nothing
Brian G. en
This is my third rental from this location excellent customer service. My only desire is to have all my required paperwork ready when I arrive especially since I completed the on line reservation
ROD W. en
Maybe do walk around of the truck rented. Found a dent after I left for my first stop. Worried I would be blamed. But there was a little "x" with a circle around it at the damage site. So I assumed it was already discovered. Folks otherwise super nice.
MARY BETH P. en
Nothing! Very satisfied with this location!
David L. en
Cannot think of any. Continue the good work.
Samuel S. en
I need a phone call from an actual U-haul employee, not A-1 mini storage. The lady charged me on 8/1/2018 for a truck, trailer, dolly, and 30 pads. I left the trailer to load the truck first and returned on 8/2/2018 to pick up the trailer. This was arranged with her. In turn, she charged me again for the trailer. In turn, I was given 12 pads and not 30. I have two separate contracts for a trailer but I only rented one. I have tried sorting this problem out but the lady gives me the response that she is not in front of her computer. Now she does not take my call. Also, the lady at A-1 has a cat that lays on the pads. In turn, my wife who is highly allergic to cats broke out in hives, hands/feet swelled. This is unsatisfactory. To top it all off, she is a very mean and hateful woman. I feel sorry for people like her!! This service was so crappy that I will probably never rent from U-haul again and if I don't get the payment issue addressed today, I will call my credit card company and dispute all charges until this is fixed. Steve Staten 985-519-0334
Victoria A. en
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COREY B. en
Rented the uhaul truck and immediately had to clean all of the bugs off the windshield because I couldn’t see through. Paper stated the fuel guage was at 1/4 tank... when I got in the truck, it was below 1/4 tank. I thought it was no big deal because I had to put gas in it anyway. I returned it earlier than I had to with exactly a 1/4 tank which was still more fuel than it had in it when I initially rented it. I wake up the next morning with a $45 extra charge for fuel costs and the email saying it was left at well under 1/4 tank of fuel... when I called, I was informed that it WASN’T THEIR PROBLEM.. I do have photo evidence of how the truck was left when I dropped it off with mileage and fuel reading. I will NEVER use this place again. Terrible business to deal with and terrible customer service.
Cyrus S. en
During the trip from Jasper, GA to Perry, FL I discovered that the left trailer tire had a ~1” square of rubber missing from a puncture. It was old damage with worn edges. Middle of the night (1am) and halfway home we hoped for the best and made it. After arrival the tire had delaminated in that area about 4”x6”. Initially it was not so apparent but sure could have been a problem. Otherwise courteous and helpful staff. Will go there again.
Brian G. en
Excellent customer service at this location. I would highly recommend
Christi S. en
You’re knocking it out of the park!
randy t. en
The Lady’s are wonderful
Tony R. en
Always treated very well here. Been trading with them for years now.
elizabeth h. en
Nothing. Everything was perfect. Excellent customer service.
Jan M. en
Didn’t get my original preferred drop off location so I paid extra for mileage. Luckily not a lot.
Herman S. en
Not anything I can think of ??
Sara R. en
This location is the one that I have uses several times in the last few years. I highly recommend for the customer service I receive and especially for the light area that I have to return the truck. I feel safe when I return the truck after hours.
roger s. en
A 1 MINI STORAGE AND CITGO ON E. CHURCH WAS VERY HELPFUL IF NOT FOR THEM I WOULD HAVE WENT SOMEWHERE ELSE THEY BOTH NEED A WORD OF THANKS BUT YOU HAVE 2 LOCATIONS THAT IN MY OPINION DON'T EVEN NEED TO BE DEALERS ROGER. SKEENS SR
FRED G. en
No fault of location: truck was very noisy with both engine and wind (from worn door gaskets) noise. It would have been unacceptable for a long haul.
Jorge L. en
Nothing it was great
Melissa F. en
Stop charging $.99 A mile for local moves. It's outrages.
Junktiques S. en
Charlene is the best
Michael H. en
We dropped off the key in the after hours drop box
Alan M. en
Very professional and friendly staff.
MICHAEL B. en
Absolutely nothing. It is perfect the way it is!
DONALD L. en
Lady was rude and acted like my rental was a bother to her and tried telling me that my 2017 Ford F-350 crew cab dully wasn’t rated to tow a car trailer and a car ? Wasn’t happy at all with her attitude and basically unwillingness to rent. Had to move a car across town ant this was the only one in area that had a trailer Inexcusable for a company to act like her
Tony R. en
All went well with registering, pickup, dropoff & billing. They always do a good job here.
Billy H. en
I have rented MANY trucks over the past year from Uhaul, this location is not only the Worst in organization, but sending a Customer out on a 2500 mile round trip in a beat up, very loose front end truck is extremely inconsiderate and disrespectful! They had the Miles wrong on the contract by 20,000 at checkout. They also charged me for 2 gallons of gas, when I have NEVER RETURNED ONE LOWER THAN WHEN I PICKED IT UP! STAY AWAY FROM THIS PLACE !!! My Wife is on the phone with Uhaul Corp now trying to resolve the incorrect charges to my card now. DEPENDING on how that goes, probably my LAST time dealing with any Uhaul Dealer. WOW! Billy Holt-Jasper Ga. 770-655-5554
Christopher E. en
The only complaint we have. It took longer than usual due to a new uhaul software change.
Robert M. en
Disappointed that I rented a storage unit here the weekend b4 and then rented the UHaul truck and did NOT get my coupon for a free months rent of the storage unit????
Aimee R. en
Overcharged me. Added to many days then couldn't pay my bill and on top of that, overcharged me.
Mary S. en
Very nice lady. Only 10 minutes to drop off and leave.
LARRY R. en
Very pleasant check in. The lady took time to bring me a glass of water for the hot and humid un loading.