Nothing because y'all all great people
Juwann S.
Customer Reviews for 83rd & Halsted Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Excellent customer service and clean van.
Angela W.I was very disappointed that the truck I reserved was not avaliable. The customer rep was very helpful and apologetic but I still ended up with a smaller truck. It was on me to make things work out.
Rocelia S.Get More Cargo Vans for Rental
JAMES A.I expected a pleasant experience with reasonable accommodation, that never happened. Too much back and forth from this communication and no alignment on Howard when things should happen. Never using them again and sadly enough it's black owned.
Zephaniah M.They over charged me for another person who rented the truck from me & once we got that squared away, the collections department then took money out my account for the same thing. This is my second time having a horrible experience with UHaul so I won't use services again.
Matiana M.Excellent service with dependable equipment
clarence M.Location needs more hand trucks or dollies
Charles J.Update to navigate system
William J.Have id scanners on location my phone died in route to pick up and had to jump hoops to get my id scanned
JOSHUA S.Great customer service!!!
THOMAS L.Helpful staff
Derrick S.Give them donut and coffee when they come in 🙂
KENT D.No complaints.
Lucinda T. | Overall ExperienceEverything was good.
DOROTHY J.My right side mirror was broken. The truck shake very bad while driving. Couldn't drive over 40MPH the truck made very loud noise. The power steering pump is going out or something because it was very loud. I was given the truck on E when they told me it was gas in it. I'm just over renting from them.
NINA S.It's the place that always sale out of uhaul. They are professionals. The equipment is already cleaned and ready for use. The AC always works. I am happy to have them in my neighborhood.
Derrick D.The right side mirror did not work and was moving around while driving. The truck was also very loud and sounded as if it would broke down.
Annitta B.The gas tank was below 1/4 a tank and I was told I would receive a credit for filling the tank to 1/4. I indeed put gas in the tank which was at 1/4 tank. The manager at the 83rd and Halsted (Darryl location denied the promise upon me returning the vehicle stating the gas tank was not on 1/4 and was not willing to honor anything that was promised or any other accommodation.
JAMAYA S.The lady at the location was AWESOME! She went above and beyond to assist me with my rental.
Neville G.Hire some new workers there lazy and be trying to con people out of there money
Jeffrey A.Inform people on the change of rental equipment pricing, where there is a charge for a duration of time, in an hourly aspect rather than a daily adjustment
JARRELL H.I returned my vehicle with more gas then I left with, in fact 1/4 tank more, there should be a credit, had i returned it with less you guys would charge me 4.00 a gallon.. I think I should be credited 20.00
DEXTER R.I was taken care of every well.
ARACELI O.Easy process, took about 5-10 minutes. Staff was nice.
DERRICK S.I would never never ever go back to that dump again two of the staff were very helpful but the manager is a liar and has no people skills need to be fired management don’t care about you.Please stay away for your on good
Daniel J. | Overall ExperienceThe attendees at that location do not have good customer services
QUENNEL H.Very good service
clarence M.HREAT CUSTOMER SERVICES
Jackie L.It was dirty and quite a few bugs and they harass you for payment and their storage is not up to par for them to be harassing me
Joquetta M. | Overall ExperienceGreat service.
clarence M.Very poor customer service, The guy working the at the desk attitude is very unacceptable seems as if he just didn't want to be bothered at all and he charged my card a extra 27$ when I left I will be calling in about it Monday morning!!!
Christina J.I love going to that location because they are pleasant, helpful and they are the best location I've rented from.
Gurtha S.The man in the office was very nice my contract was up at 4:30 the place closed at 4:00. They should have the same hours. When I received the truck it was dirty not clean and the window on the right side didn't work.
MICHELE B.Fire them all!! The front desk had mice fescues on the counter and the guy was on his phone the whole time checking me in! But wait it's more, the truck was extremely dirty it had ants in it food old McDonald cups from the last customers the engine lights was on and air pressure for the tires and window was cracked! I went back in to to tell him a d he said it was fine and that sensor was off tracked and not to worry!! So I said the $5 fee for roadside assistance should be waved he said he could do that nor did he offer a new truck he said I can get a truck from a different location
Shatana P.remind the customer to get gas before return. Other than that everything was great.
Anisa K.Nothing the company is one point. Service is quick in and out.
michelle G.I really appreciate the time and attention given to my rental experience today. I dint know the lady's name, but she provided me with great customer service today.
Lynnette H.Great Cashier
LAQUIDA T.Have the rental at the location that you ordered it from.
MICHAEL S.Location was very convenient. Customer service was fast, accurate and on point. If I ever need this service again I know the best place to go.
MANKEYA O.Improve the attitude and communication of your workers. And have equipment available when reserved maybe more than 1 dolly per store? I will NEVER be using UHAUL
WHISPER T.I had a problem picking up a way rental. They location I set up my reservation didn't have one. He referred me to a second location that also didn't rent one-way vans. I finally gave up and call customer service that sent me to a third location. They say they were waiting since 9:30 for me. So I was never given the correct information from the beginning?
Eric W.They need to fix the AC in their vehicles and they need to have more available options.
SAVANNAH F.I think it went pretty flawless
LaTongela N.Keep up your great service and on time delivery!
Antione P.Ver
Kenneth S.I put the correct amount of gas back in the truck and was charged incorrectly. Corporate office was no help said I need to talk to manager at the location I picked the truck up from. If I knew that I had to do all this this I wouldn't have chose this location. What a waste of time and money
KIMBERLY B.Poor business stole my money FRAUD
Latascha G.N/a
Geylah J.I return the uhaul back a day before it was suppose to be return and still got charged I'll never go there again !!!!!!!
Shakera F.Lowing the mileage rate!
Ricky C.At this location customer service was very excellent
Marcus B.I wasnt told that this was not an actual U Haul store, but an affiliate store. When I called and spoke to a customer service rep at the location, and tried to get my money back the rep was not helpful
Shanell T. | ReservaciónFriendly people,clean environment
RONALD H. | Overall ExperienceThere was not a long wait time and the receptionist calmly dealt with me as I was having a difficult day and not in the best mood. Kudos!
Privacy R. | First ImpressionsI have used this company and this facility several times. Very impressed with the service
Privacy R. | First ImpressionsThe representative called me to inform me that the storage closes at 5p.m. however the paperwork printed on the reservation indicated 6p.m. The people are NOT professional.
Privacy R. | First ImpressionsI reserved for the wrong date will have to make a new reservation
Privacy R. | First ImpressionsI did not utilize the facility, but the customer service was very good.
Privacy R. | First ImpressionsThe employees were very professional and the storage facility was clean.
Privacy R. | First ImpressionsThe staff was very accomadating, allowing us to turn the truck in on time, with our posessions inside, so that we could return the following day and unpack.
Privacy R. | First ImpressionsThe overall the experience was wonderful and the representatives were very knowledgable and helpful. I was able to get in and out in no time. The location was very clean. Thank you for the experience.
Privacy R. | First ImpressionsVery affordable, good location prompt service
Privacy R. | First ImpressionsServicio al cliente de excelencia.
Privacy R. | First Impressionsservices was excellent good job
Privacy R. | First ImpressionsI Never recieved a comformation call to confirm the reservation, I had to seach for an alterative location rearrange my truck rental plans, and also the locaton parking was nonexistant
Privacy R. | First ImpressionsEveryone was very nice and they even followed up with me. VERY good customer service!
Privacy R. | First ImpressionsLack of support staff lead to delays.
Privacy R. | First ImpressionsVery professional and courteous.
Privacy R. | First Impressions