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Peggy R.
Customer Reviews for 81 SOD
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Wonderful customer service.
bobbett P.Keep trucks serviced. Mine vibrated at 50-55 mph so hard I was scared to try to go any faster. A/C didn't work properly. My dolly wasn't at the location and I had to drive 11.2 miles to pickup and I should be reimbursed for that mileage. Front floorboard were muddy. Just need to keep the fleet up better.
Terry L.They used a forklift to attach the trailer to my truck, and they secured it with the safety chains. All I had to do was drive off.
Stephen M.Nada
Malcolm T.First location did not have my reserved rental. I even called them around 5 the day before and they said the truck was on the lot. It was not. They had a truck but could not rent it. Had to confirm a truck 10 miles away. Lost valuable time and was quite stressful. This is the third time the first location let me down .
MICHAEL C.I reserved a seat of appliance dolly got to location to pick up the truck and there was no appliance dollars I had to run all over town trying to find a bear ended up going to Home Depot and pay in $25 for appliance dollars for one day bad business
Jimmy W.The only thing I hated was, they closed really early, and didn't tell me, ( even though I asked several times)
Peter C.everything
Sharon K.they did not have the appliance dolly i requested not he furniture pads. only a truck!
DWAYNE B.Slow
Garrett H.Always a pleasure!
Velena H.Good customer service. Simple rental process.
Ryan B.Excellent customer service--above and beyond--and good equipment. What's not to like.
CHARLES A.When arriving at this location, no one was there although we went during the posted hours of operation. The instructions for drop off were also unclear, as it was not a clearly marked U-Haul location other than just a couple of U-Haul trucks parked in the back. We had to call and were told someone would take care of it in the morning. We had to un-hitch the trailer on our own and there was no receipt of drop-off available aside from the phone call. However, it was marked returned and went through shortly after. Clearer communication would be a good improvement in the future.
CHARLES D.They were helpful and courteous.
BERT R.Uhaul didn't Inform them that we were coming to pick up the truck in advance. They had no idea and were on vacation. Luckily they actually had the truck for us there and we had access to pick it up. Strange and a little frustrating.
Matthew W.Very happy with good service.
LAWRENCE D.None.
EBO S.Was closed when I arrived no issues followed up very helpful location as well 👍
DAVID R.Our trailer had brake and turn lights out on right side. Could not use and still got charged
Christin P.Returning was quick and easy at this location, I received my return confirmation by email while I was talking with the friendly agent.
BRIAN G.Quick, friendly, and easy service. Thank you.
ERIC P.The running lights on the trailer did not work! I did not discover this until after dark, about 9:00 p.m. on the first day of the rental. I had to go to Walmart and buy a wiring kit to re-wire the connection between the trailer my truck. U-haul's website, online reservation system, and telephone system is terrible! I reserved moving equipment that was not available. I reserved a trailer at another location that was not available!
Robert J.The nice guy who ran this location was the best reply nice personable and very helpful. Will definitely go here when I need a trailer or truck. Thank you to the nice guy for his help Jason
JASON H.Had issues with the android app. I took a picture of my face but it would not let me take another picture. Had to finish using a iPhone app
Paul B.I would not do a thing. You run a very good operation. Gracias.
MATTHEW H.This is my second time renting from this location and both times was awesome. He was very helpful.
JOHN D.Great friendly service thumbs up
william H.First of All you should make it CLEAR that a mandatory 2 day rental is billed!!!!!!!! I was told I was given a grace time but would ONLY BE BILLED FOR THE 6 HRS I used it....only to find out that I was charged regardless..... I'm very disappointed with UHAUL. Crystal Boyd
Crystal B.Not sure
Daryl G.The guy was nice there where some issues. I am not say they were his fault directly. There is a great deal of room for improvement. The truck had only a quarter of a tank of gas. There was what looked like dog hair in the front of the vehicle. There was also no dolly. I had to drive to another location to get a dolly. I had to wait in the rain to get the truck for 45 min. Their was no room at the return location or a way to get in. Someone that was a storage rental customer finally let me in after traffic was backed up for a mile. Then I saw a very small sign that had drop off directions. This was a terrible experience. I choose U-Haul because I thought it was a trusted brand name. I am canceling my other reservations and getting a truck elsewhere.
Larry D.Very friendly, considerate, and responsive. ¡Gracias!
Joseph N.Nothing was done right so I think everything should be improved
Khaled E.Make sure information is passed on properly and not give people the run around.
AARON P.Never rented a uHaul at all. Don't know where you got my email. You keep sending me messages. Again, I never rented anything from you.
Cynthia S.It was great truck was clean and employee was super nice and very helpful
bertina B.Great experience
Jeffrey M.It started out as an overbooked reservation and a very unhappy customer. However; the Manager on 124 Highway, Snellville Ga., turned it around for the Best. Even though he sent me to Loganville for a available Truck once I arrived the customer service was AMAZING!!!! And the one way dropping the truck off in Sandy Spring was just as NICE! Thank you to everyone who made my Friday move possible!
INGRID T.People there were very helpful and courteous
William R.I was treated terribly . The truck was not clean I had to keep adding oil as the light kept coming on. I was charged more then what the internet reservation originally said. The man was very inappropriate with speaking to my wife ... this was a horrible experience and I plan to contact corporate to address this disgusting business
Joseph R.I would never use another location than this one. On this day March 8th I had 5 reservations!!! This location being my 5th. Thank God he knew what he was doing. I 800 uhaul absolutely suck! I will steer away from ever using uhaul again.
DEANNA T.We've used this location several times now and they are always cordial and helpful. We've used other uhaul locations and 81 SOD is now our go to and we have recommended them to anyone needing uhaul rental. Big thank you to 81 SOD!!!
Joseph G.Nada
Norma A.