Customer Reviews for 800 Auto Sales
(U-Haul Neighborhood Dealer)

Rating:

1.0

At the Kennedy Ave location, no one was there, no one answered the phone, and vehicles sit outside with flat tires, all you get on the phone is a repeated message about not answering calls, and the place is only open 3 days a week. Nobody to help! Had to call Uhaul 800 number for help! Never had this experience anywhere else! Very bad!

Rating:

1.0

Furniture dolly, equipment dolly, and blankets were reserved at time of booking but not included in truck at pickup. It appears I was still charged for these items.

Rating:

1.0

Parking lot was covered in broken glass and trash. Office was locked at 4pm; attendant came out smelling like pot and just told me where to park it, then went back into the office. Provided no assistance in disconnecting the trailer.

Rating:

1.0

There was no one there on a Friday morning; no answer to repeated calls. I returned the truck early, but I was charged an extra day when no one was at this location for several days. Adding charges to the bill and not responding to calls: this location was terrible.

Rating:

3.0

Hard-to-place trailer to leave and felt very uncomfortable just leaving in what looked like a less-than-desirable place.

Rating:

1.0

Equipment was good, but when I tried to return the truck, the website was down and no one would answer the phone. The next day I was billed a $27 fee because whoever measured the gas gauge said it was lower than it really was. I picked up the truck with exactly half a tank and returned it with exactly half a tank. The only phone number listed in the contract or receipt is 513-772-0041 but it has been disconnected, so there's no one to talk to about this. I would appreciate if someone would call me back to make this right. My number is 219-730-9472.

Rating:

2.0

Store was supposed to be open till 5:00 pm. Got there just after 4 and they were gone. So I had to return on my own. No service. Not my expectation. The app was good and no snags, but it took me some time since I’ve never done before. And now, will never do again.

Rating:

3.0

The place was closed so I did the mobile drop off. I had a couple of issues with the mobile process but things finally worked out.

Rating:

3.0

Posted hours for a Friday drop off was 1-5PM. When we arrived at 1:45 PM no one was there.

Rating:

3.0

Just make sure tires are working properly. If you have low air pressure in tires and have to stop continuously to put air in, it’s effect the gas levels and mileage.

Rating:

1.0

Small area and the staff was not helpful. During transit from Boston, MA to Cincinnati, OH it seems that uhaul changed the location they wanted it dropped off! I was told that an email/voicemail or something was left for me, however I never received it. When I was approaching my drop off location (30-45 minutes away) I called the number of the drop off location on my contract to verify the address. The location did not pick up, so it was answered by Uhaul customer service. They stated that my drop off location had changed! I stated I was already enroute to the location on my contract and that I was under time constraints and could not drop off at a different location. Customer service rep tried to transfer me to the appropriate department to resolve the issue, but I was disconnected. I continued on to the drop off location on my contract where I was told that I was in the wrong location. I politely showed the gentleman my contract with his address as the drop off location and explained that I did not have to time to take the vehicle to another location. I was then told that I would have to take the vehicle to a different location or I would be charged for a wrong location drop off. I asked, "how can I be charged for a wrong location drop off when I'm dropping of at the location on the contract I signed?" and stated that I was under time constraints and needed to to leave the vehicle here and get going. As I was walking out the door, the man stated he was not Uhaul, but "xyz" storage and that Uhaul will bill me.

Rating:

1.0

Location had no employees. Inside looked like it hadn’t been occupied for months. Called two numbers, one from the website and the one that was posted on their door, no answer. Hours posted were not adhered too and reviews left on location indicated that it had been this way for about a month. Several vehicles in the parking lot had flat tires and left little room to park additional cars, much less trucks and trailers.

Rating:

1.0

No one was there despite the posting saying they were open till 5. There were limited parking spots. Another customer was waiting outside waiting to get help. The posted number went straight to voicemail. The drop box was full.

Rating:

1.0

Update your mileage in between trips instead of overcharging someone by several hundred dollars.

Rating:

3.0

This location needs much better inside lighting and should be more organized. It doesn’t look professional. Also they should offer to explain your rental vehicle.

Rating:

3.0

Things were just ok. It would have been better if a representative was there when the vehicle was scheduled to be picked up and the vehicle had been better wiped down in the cab. The representatives did make it easy to get the vehicle despite not being at the location at the time of picking up and all worked out in the end. The 10’ GMC truck was not a very comfortable ride though for long distance and very bouncy.

Rating:

1.0

The app is literal trash and every time I tried to upload a picture of my license to get the vehicle it was slow and hardly worked. When u tried to return the uhaul I spent 10 minutes trying to take a picture of the dash with mileage and fuel but the app would not load. Finally I was able to figure out how to do it in the browser of my phone. I ordered a hand truck and moving towels and neither were present in the truck even though I paid for them and there were no instructions on how to retrieve them.

Rating:

3.0

While customer service person was very helpful, the equipment was supriginly dirty. Truck windshield was a bug encrusted mess, which I had to wash off with a hose, bucket and brush. Inside of cargo van had broken ceramic pieces in it. Made me a little concerned about overall vehicle maintenance, when I was about to drive across the country. During my drive, cargo box leaked rain water inside, dampening boxes and a large rug.

Rating:

4.0

Friendly and clean area.

Rating:

1.0

There was no one there and it wasn’t not clean or safe feeling

Rating:

1.0

Had a scheduled pick-up time and arrived 15 minutes early, only to find out the truck was not available. Called U-haul and they directed me to another location 20 miles away. Arrived and the place was closed, but luckily was able to do mobile check-in. Received $50 for the truck not being available, but did not get compensated for having to drive another 40 miles out of my way. Was very upset about the whole experience

Rating:

5.0

The U-Haul we pciked up was really close to the curb/railing/staircase that you use to walk into the building. We had to access truck from passenger door instead of driver door. Parking it a little further away from that pole would probably be easier for some people.

Rating:

2.0

When we got there at 4:30 on Sat. Nobody was at the location. The keys that were in the lockbox were for a different truck than what was on our contract. We had to have the entire contract redone by speaking to someone over a ring doorbell and had to wait there for almost an hour while it was being redone. Also, i booked a uhaul near my house and was told none were available and had to go quite far away.

Rating:

1.0

Be there when the reservation starts so I can actually get the equipment i paid for

Rating:

2.0

Get a new lock for the key box. It took me an hour to make the code work. The online app would not let me access my account using my password, nor would it send me a link to reset it either via text or email.

Rating:

1.0

I never saw a person, talked on a ring intercom system. I was informed that they would be open Saturday until 5pm. When we returned the truck no one answered the ring. My grandson had locked his i phone in the vehicle. The person on the ring made nasty comment and disconnected the conversation. Chase/customer service was pleasant and informed me they closed because of a family emergency. When we could clearly hear what sounded like a party. I would not recommend this location to an enemy if I had one, nor would I buy a vehicle from there. They don't need to tarnish U-haul with there shanty customer service. Very bad experience.

Rating:

3.0

It wasn't too bad. It was a convenient spot for me at the time. I ordered a dolly which I didn't get to use cause it wasn't available, and I was charged for it. The back of the truck was dirty all the way to the back, but it really was too bad for what I was putting in the truck. It's very tight trying to pull in and out of the parking spots. I think the trucks should be a little more thoroughly inspected. Location is convenient though!!!

Rating:

2.0

Felt like I walked into someone’s living room and interrupted them. Truck smelled like a combination of cigarettes and garbage. Driving 8 hrs in it was sickening if I’m being honest.

Rating:

1.0

Don’t provide service through the ring doorbell. It was hard to hear the person and they sounded irritated every time we asked to repeat what they had said. I had ordered moving blankets and was told they did not have any at this location, which is very unprofessional that it does not state on the website that this site does not have moving pads. Overall this experience was poor and would not rent a truck from here again.

Rating:

1.0

The U-Haul literally smelled like a urinal... Not sure if someone peed in there or what but it was almost unbearable... On top of that the engine made a terrible squealing noise at around 60 mph. Was afraid the truck was going to break down the old time I was using it.

Rating:

1.0

When I got to the location to pick up my rental the office wasn’t open and none of the stuff I had ordered was in the vehicle. I waited 45 min for someone to arrive to provide me with the furniture dolly that I pre-paid for. Brandi the woman working there was kind and did update my reservation so I would have adequate time to return the vehicle.

Rating:

3.0

The truck was great to use. However, the trolly I purchased and the half padding I purchased was not supplied in the truck. But I got charged for it. So I am not sure they did a great job inspects the truck fulfil the extra services you bought.

Rating:

1.0

I picked up my truck via app. It was not loaded with my 12 furniture pads that I ordered. I came back Twice that day during their 1-5pm work schedule and no one was there. Other cars were waiting for service. No time displayed as when anyone would return. Ended up having to go to another Uhaul store which turned into another hassle. In the end, no furniture pads which in turned marked up my wooden bedroom furniture set, and I have yet to be reimbursed for the pads... worst experience $5 worth. Terrible service after already spending +$750 for moving.

Rating:

1.0

Customer service was awful I had issues with getting my code to the box I was on hold for 40mins just to speak to someone who than seemed annoyed to speak with me

Rating:

1.0

This was a very unprofessional experience. The tenant did not ask about mileage or mention any rules or expectations. I returned the truck with 1/2 tank of gas and was charged $20 for gas. Reserved a 10ft. truck with a moving dolly and furniture pads. I picked up a 15' truck with no dolly or moving pads. It very much inconvenienced my move

Rating:

3.0

U-Haul’s computer system, once again, went down and forced my registration to be delayed by an hour. U-Haul should invest in upgrading their computers, as this is a problem every time.

Rating:

1.0

This location didn’t have anyone in the building. They were supposed to be open according to their business hours. There was a number posted on the door to call.. it was a disconnected phone number. I had to talk with them through the security door Bell. She said she’d be there within ten minutes. Never did come. Had no idea about me dropping off the truck. Then said to drop the key in the drop box and would call me in a hour. Didn’t call me until the next day. Saying I would get my money back through a check, even though I was told I’d get it the same day I dropped the truck off. All in all it was an awful experience. Hopefully I get my $100 security deposit back.

Rating:

4.0

Making sure Front desk Lady is knowledgeable of the actual UHAUL policies and procedures. I Was mislead and misinformed and told the trailer I was renting was automatically Given four days but if I returned it earlier than my allotted four days I WOULD be REIMBURSED for the days NOT used. Disappointed by the misinformation that was major for our bank accounts. After looking over my emailed contract that I was not given a hard copy to sign or look over beforehand. The TRAILER NUMBER was not matching what was on the contract As well as my drop off location and destination was completely wrong and off By THREE HOURS. I had to Inconveniently return to the location and fix the trailer number on my contract. At the same time I had asked to change my destination location and that was not fixed. “I’m going to call, I don’t know why it’s not letting me change to where you wanna go” She let me leave with confidence that she was going to fix it. It was never fixed.

Rating:

4.0

I used the mobile self-check-in, and almost every side of the vehicle had damage that was not visible in the photos, so perhaps they should be updated. There were a few small pieces of garbage in the cargo area and a pair of sunglasses left in the cab, otherwise truck was very clean. The steering wheel kind of jerks back and forth while driving and could perhaps benefit from the tires being adjusted. It would also be a good idea to include the guidelines for how much fuel to add before returning in the mobile process, rather than having to dig through a contract in my email in the middle of a busy day. The key code for the lock box was also not available in the mobile check-in and I had to go inside to speak to an associate who was not wearing a mask, which defeated the purpose of no-contact pickup. Additionally, the lock box was located on the outside of the building near the door when the mobile check-in indicated that it would be inside next to the counter.

Rating:

5.0

My moving experience was excellent from start to finish The representative Nicole was awesome very easy to talk too Very welcoming personality and the representative when I drop off the truck at my drop location stayed around to help me out *****