The gentleman at the counter was very helpful. I had a messed up reservation and he really came through to fix it. All that said... Corporate, you have a screwed-up system! The app wouldn't let me create an account or get my reservation.
Bruce M
Customer Reviews for 7 Stars Auto Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The attitude of the person renting the trailer and at the front office is not good.
Steve HVery easy process. Definitely would use again
Amanda BThe staff was very helpful
Jonathan GVery quick service. With the new setup, and pre checkin, it took less that 5 minutes from the time I walked in until I was driving out. I will use them again.
Jasper HEverything was great. Good service
Richard CNeed to enable 3 hour time additions for people that just need to add a few hours.
Kevin REverything exceeded my expectations and I would /will highly recommend this location
RONALD SQuick and easy. Could not have asked for more.
Doyal BI drop off the equipment and the person at the drop off location moves it to where they want it. He told me if I don’t drop it off where he wants it he won’t check it in for me. That is not my responsibility as the customer. From beginning to end this has been a terrible experience, fuck you U-Haul I’ll never use you again
Matthew KMost efficient uhaul location I have used. Pick up was quick and efficient. Return was just a quick.
William TI rented an appliance dolly and a trailer online to move a refrigerator. I arrived to my pickup location, NO APPLIANCE DOLLY!! It put me in a jam, seeing how I needed the dolly. My only feedback would be to make sure you have equipment available to rent BEFORE providing it as an option to your customers. It was a real pain in the ass moving the refrigerator without the damn dolly! Shitheads
DAVID EFast drop off, good staff
Ruben MThe difference in the quoted price over the actual price with the explanation of higher taxes, felt like deceivable business practices. Note the quoted rental fee was $24.95 yet the actual rental charge was $49.95, which was explained as taxes, however, taxes were added to the $49.95 fee.
Tom GTook 30 minutes to get to us to get the uhaul
Mallory PThe representative was fair trusting and provided excellent customer service
Tara BThe truck I had reserved was not there I had to Uber to another location to get the truck, then return to this location for the trailer. The trailer was on its last life, when I returned it to a actual professional uhaul location they said it should’ve never been rented to me that it was completely messed up. Waiting on uhaul for my Uber refund and some compensation for my inconvenience!
Desirae VNothing, everything was super easy thank you
Ruby AClean and orderly location. Prompt and friendly customer service.
Tenzesta SCab area was dusty & small pieces of trash on the floor.
Melissa DDid not have 2 of the equipment I order but got charged for them even though the guy was supposed to take it off the bill
Michael FMake sure you have the right truck but other than that it was ok
Shateeka WThe whole experience was great. Keep up the good work uhaul.
Anthony D